We love the entire team at Rocklin Ranch Veterinary Hospital. From the helpful receptionist to the knowledgeable technicians, all the way to the loving and caring kennel assistants. The doctors are amazing and they are open 7 days a week ( a huge plus). Read Less

They will get you in fast and help to work around your schedule. They have a very caring and knowledgeable staff. I love that they explain everything clearly and help you understand what is going on with your pet. Read Less

Words cannot describe how money hungry and scandalous this place is. The left my cat to suffer hungry and scared for most of the day while they tried to guilt me into an expensive unnecessary surgery. They told me that unless we did this expensive surgery our cat would die. Then they tried to use guilt in attempts to get to agree to the surgery. I found out later they coerced my wife into signing up for a care credit card and charged $500 for the evaluation and unnecessary blood work!!!! DO NOT TRUST THIS OFFICE. There are so many less expensive better veterinarians around this area, I would strongly recommend you seek a second opinion. By the way our cat never got the surgery and is doing fantastically. Another vet gave him some antibiotics and he cleared right up. Charge for antibiotics and evaluation from that vet was $74 dollars. Once they get your pet in their clutches they seek to extract every dime they can from you. Horrible horrible people here. They will smile at you while they mistreat your pet, guilt you into unnecessary procedures and bleed you dry. Enter at your own Risk! Read Less

Took my kitty (mewtwo) with cerebellar hypoplasia (ch) here to see Doctor Christina Sander. Never have I had a vet who was so caring and kind to him!! She was sweet, explained everything carefully and was willing to talk to me for quite a while about my concerns. I ended up getting his rabies vaccine here, which I've waited 6 years to get for fear of him getting seizures from it, fortunately they have a cat-specific rabies shot there which was low risk :)She also gave him a super gentle and thorough examination. Altogether, from the moment we walked in the door to the moment we left we were treated with so much care and kindness, I couldn't be happier! I live in midtown sacramento and I will absolutely be making Doctor Sander Mewtwo's regular vet, I've never been more pleased with a veterinary office :))Thank you guys so much for everything Read Less

Cliff's notes version: RUDE, poor communicationWe really wanted to like this vet.  My previous vet was in Folsom and I wanted to find one closer that offered boarding as well.  This place has good reviews so in we went.  The vet (Dr. Han) was awesome and I really liked her.  She listened to my concerns.  The front desk staff on the other hand... I've never met ruder staff in an office setting for humans or animals before.  I don't know how they keep their jobs to be honest.  I had wanted to get a tour of the boarding facilities before leaving in case we needed to use them and I sat for 25 minutes in the waiting room before they finally said that no one was available to take me right now and I would have to come back some other time... at the time there were 3 other clerks at the front desk and I honestly just don't get why one of them couldn't take 5 minutes to walk me back and show me.  I just wanted to see where my dog would be if he ever stayed there.  Since that first visit we have taken our second dog there with the same experience of vet and office staff & we have boarded one of our dogs.  The boarding facilities are nice but quite expensive.I went to pick up a paper prescription for one of my dogs medications and had a similar experience.  They told me to go wait at the pharmacy counter (which is right next to the front desk).  So I went over there and waited for about 5 minutes, but no one appeared to be there.  The front desk lady let out a huge sigh and rolled her eyes and walked over, grabbed some container through the pharmacist window and started asking me in an annoyed voice who my pet was.  I don't know why these people are always in a bad mood.My last experience with this clinic was for my dogs dental cleaning.  I had to schedule this 3 months out which seemed ridiculous in itself.  Then, one week before the appt, I get 3 missed calls from the vet while I'm at work.  No message left, so I call them back on my break and get practically yelled at because they need to get pre-procedure bloodwork on my dog and asking when was I going to bring him in???  I was so annoyed.  I work in customer service (as I think most people do in some capacity) and I've never been talked to like this as a paying customer for a service.  I've never had dental work done on my dog before so I didn't know when or if there my needed bloodwork done.  Ultimately I ended up cancelling his dental work, rescheduling it at my old vet in Folsom who did a much more thorough job of explaining what was going to happen and why they needed the blood in the first place.  They were also able to get me an appt in a week instead of 3 months.  The convenience of this clinic isn't worth the attitude of their non-vet staff.  I will never go back & wouldn't recommend them.  Call me old fashioned but manners go a long way and I'm happy to take my business elsewhere if it's such an inconvenience for them.  The staff here were literally rude to me every single time we brought our pets in.  How is that even possible?  I understand people have bad days but for it to be every time was too much for me. Read Less

Just called to get my dogs in for pink eye. They don't have any appointments until Friday. I can come in and wait and try and get in for "an urgent" appointment but would have to pay an additional $35 per dog. That's almost the same amount of the actual visit. Waiting until Friday isn't an option because it's highly contagious. I used to love this vet. Not so much anymore. if you have an urgent issue I would DEFINITELY NOT recommend bringing your dog to this vet. Read Less

My pet was dying and needed to be seen to be euthanized. Called when they opened for the emergency.  Was told no appointments but we could come in and wait. No sense of any level of service or compassion. My pet died en route.  I am an existing client and have 3 pets that use this vet and have spent a lot of money there over the years. Front desk upselling was becoming annoying but my pet's end of life experience will be my last visit to this vet.  For the money they charge I'd expect the staff to be trained to support their website claim of having a "compassionate care team" or at least a doctor on site on a Saturday morning where you can express your frustration. Read Less

I cannot recommend Rocklin Ranch Veterinary Hospital. My dog received a severe injury while under anesthesia and suffered a great deal of pain. In good faith, I attempted to work with the Dr. in order to determine the underlying reason for the injury. At the time, it was suspected that an equipment malfunction was the cause, and that they would be pursuing an explanation. Extra pain medication and follow-up visits were provided at no cost during the extra time needed for recovery, and I was told that they were handling things. It was shared with me that two other pets suffered similar injuries that same time. Months later, follow-up requests for information and clarification, both in person and via email, regarding the cause and potential resolution of the incident have gone unanswered. My dog is now permanently scarred and had to endure a much more lengthy recovery and healing period than typically required following this procedure.I believe that - at the very least - an explanation and ownership regarding who or what was responsible for the injury was owed to me. We can not in confidence take our pets here again. Read Less

By far the best place in Rocklin!! Such compassion and care for your animals. We've lived here in Rocklin for 19 years and have not ever received this kind of service. Dr. Estes is fantastic! I wish I had a doctor as caring as she is. When we lost our fur baby in November, they were so caring and sensitive to us in the situation. We'll never forget that time, and appreciated everything they did for our baby. We've used them for boarding, vaccines or just a walk in. From the front desk staff to the vetinarians, we've only experienced excellent service! Read Less

I recently moved from Santa Clara to Roseville. My old vet, which ran an excellent service, was too far to go anymore. Based on Yelp reviews, I chose Rocklin Ranch Veterinary Hospital to carry on. What a mistake! Dr Han was great. The rest was a nightmare!My dog takes Tameril-P for allergies. Dr Han confirmed that was an appropriate treatment. She explained alternatives (such as shots), but they were more expensive. I am retired and receive Social Security to live on. Dr Han said that we could get the Tameril-P outside because they were very expensive to get from Rocklin Ranch. No kidding--$1.49 per pill (I paid $1.30 at my old vet) plus a $12.00 charge for refills, something I have never paid in my 75 year life! An outside pharmacy charges $0.65 per pill. So I ordered from the outside pharmacy. They asked for my vet contact so that they could confirm the prescription.Rockling Ranch refused to take the phone calls. They did not let me know. I had to find out from the outside pharmacy. Also, Rocklin Ranch did not transfer my dog's file from the old vet after 2 weeks. I don't know that they ever did.Finally, Rocklin Ranch issued a written prescription, but only after three more trips to their office. All this ate up time, so the partial refill I bought from the first visit was not enough to cover the dosage needed after so much delay and obstruction from the administrative staff. So, I went in to get another partial prescription. You guessed it--at the exorbitant price plus the refill fee. And, anther trip and half-hour wait while they executed their policy.I have confidence that the veterinarians are good--Dr Han sure was. But, they are surrounded by rules and policies that destroy the positive customer experience. This is management's fault--I don't blame the up front staff. I will not darken their doorway again! Read Less

I called one day to make an appointment as a new client, and the receptionist was beyond rude and extremely condescending. They need to work on their customer service skills. I'll be taking my business elsewhere. Read Less

WOW! I am blown away by the service here. Beautiful waiting room and facilities and treated with authentic friendliness. Quickly looked at my dog and she was very thorough in her explanations about the issues with him! Could not have been happier with my experience here I am so glad to have found such a great place to take my dog! Read Less

This hospital is clean and the two vet techs and vet (Dr. Ha) we interacted with were friendly and helpful.  However, the front desk staff leave much to be desired.  We went here on 4/1 for the first time and the front desk person was snippy and unfriendly.  We went back on 4/2 to drop off a "sample" and had a similar experience with a different front desk person.  Just gotta say, bad first impressions are difficult to forget. Read Less

NIGHTMARE! Stay away.  You have been warned.   Their front desk staff are unprofessional, terrible, rude, untrained, and completely uncaring.  They even tried to quote a medical requirement that would have cost me $200 more that was not true (OVERCHARGING). I googled it and proved it to them and they still did not back off.  Good news is the Vet himself came out and told them they were wrong and the problem was fixed.I thought I was literally on Candid Camera by the way they treat people.  Amazing! It makes me wonder what kind of management would allow this behavior.On a positive note:  The Vet is amazing, intelligent, capable, and caring.  Kudos to him.  They should worship the ground he walks on as without his professionalism no one would go there. Read Less

I was thrilled to find a veterinarian office or hospital open on a Sunday. Dr. Pakel was wonderful in handling my Sheeba's case. Sheeba had multiple problems that were going to get worse. Dr. Pakel took the time to explain in layman s terms what was causing the pain, and what treatments were possible. She understood our struggle between wanting to keep our baby alive and what quality of life will she have if we do that. In the end, we had to put her down. They allowed us to have a special "bereavement " room for our last visit.  All in all it was a difficult time made as nice and comfortable as possible by the staff here. Read Less

I give Dr. Gee 5 out of 5 stars! She was so thorough with her exam and gave really helpful advice about the care for my 9 month old dog. Dr. Gee isn't my primary vet at Rocklin Ranch but I couldn't believe how caring she was. After I had taken my dog to see Dr. Gee, she called that evening to give more advice on how I can help my little guy. Let me just add that my dog had no serious issue I just had basic concerns. She went out of her way and it was very touching. I highly recommend Dr. Gee! Read Less

We have had nothing but good experiences here. Joseph is the best tech! We love him and he's amazing. He and the rest of the staff are patient and kind with all of my dogs! Definitely would recommend them to anyone looking for a new vet. Read Less

The veterinarians here are genuinely caring. Dr. Ha took care of our beloved pet Chewy when he got really sick to when he went to heaven.  Losing your fur baby is so heartbreaking but this place makes the experience much more bearable. Thank you Dr. Ha for the love you showed Chewy and his human family. Read Less

They are very caring and treated us like curing our cat's ear infection was the most important thing in the world. They are very careful and did re-checks to be sure the infection cleared up. They call to follow up and make sure our cat is doing okay. I wouldn't bring our cats anywhere else. Read Less

Awesome! We got a new kitten and only had her for 48 hrs... she came down with something and needed to get her in. Not only did they get her in this evening, they took great care of her and bonus... we have found ourselves and little Mazey a new Vet. Thank you Rocklin Ranch! Read Less

This vet is so wonderful and caring. The front desk people were friendly and caring, the vet techs were knowledgeable and kind with my little dog, Lexi and the 2 vets we saw were spot on in their diagnoses. They did what they felt was necessary, safe and helpful to my dog without trying to run up any unnecessary costs. We saw Dr. Ha and Dr. Kaur and received follow up phone calls.... and not just kiss up customer service ones. They asked great follow up questions and gave very helpful advice. They got us in very quickly, twice, and we had never even been to their clinic previously. They're open 7 days a week so no weekend emergency costs and their facility is spotless and very inviting. This will definitely be the only place I take Lexi Read Less

Love Dr. Ha and she loves Benito!We feel very confident with Dr. Ha treating Beni. She's caring, kind, and always has good advice for using making Benitos life the best possible!The front desk staff and techs are also very kind! Every time we've come the service has been consistently excellent.Love Rocklin Ranch Vet! Read Less

Wonderful. ANNIE'S just beautiful after bath and so happy when we picked her up. She was snow white again and will definitely use again. Best doggie hotel around clean great runs and staff so helpful. Oh to be a dog. Some runs had TV ...lol Read Less

I have been so impressed with the loving, competent care my dog has received. The other night she ate rat poison and when I called they said bring her immediately. I was met at the door and she was being treated within 5 minutes. You will not find a better place to take your dog or cat They even called the next day to see how she was doing. Read Less

Dr. Estes is absolutely awesome and so are all the staff. They are very respectful of my needs with my dog and always tell me what I need to hear to ensure proper health of my Shepherd! They have a roaming resident cat that loves to tease my dog; it's very funny to watch! Read Less

Perfect visit, today we took the kitty in for shots. We were 15 minutes early. 5 minutes later they took the cat.  5 minutes later the cat was back. 5 minutes later we were walking out the door with a smile.Me as a human in a human doctors office, would have arrived 15 minutes early, waited for 30 minutes in the lobby, waited for another 20 minutes in a  little room for the nurse to tell me the doctor will be in in a few minutes. The doctor would spend 3 minutes with me, not listening to anything I have to say. The lady in the front would tell me my insurance is no longer accepted. My blood pressure would be soaring. Again I would make a vow to never return.The staff at this veterinary clinic are professional, kind, and listen to all my concerns.Please America, we do not want universal pet health care Read Less

I would very highly recommend Rocklin Ranch Veterinary Clinic to anyone and everyone looking for a vet in the greater Sacramento area. Our 7 month old border collie puppy recently had to have a foreign body obstruction surgery and Rocklin Ranch provided us with the BEST service we could have hoped for. The doctors, vet technicians, and general staff were amazing throughout the whole process and their genuine concern and care for our puppy Bentley was incredible. Needless to say you will forever have our business Rocklin Ranch! Thank you for taking such good care of us and our boy!! Read Less

Love this place! I started coming here a year ago and have been nothing but more than impressed every time we go. We had a cancer scare with Zoie and Dr Basra is a world class Doctor. He is honest and cares your our pup like its his own. I always feel welcome there and they are so patient with all of my questions and giving me every option possible. Read Less

When I clicked on 5 stars, the words "loved it" came up. I can't say that I loved the experience since I had to put my two beloved dogs to rest. But, what i can say is that the doctor and the assistant were very sweet, kind, and patient with me. The room where they put blankets for my dogs and had tissues for me was very nice and away from the other folks taking their dogs in for care. The experience was I think the best you could have under the circumstances. My dogs grew up together and they both had major problems at the end of their lives and it was good for them to be together when the time came.Read Less

Absolutely the BEST veterinary care around! Max is a "little person" in our family, and the treatment he receives at Rocklin Ranch is nothing less than stellar. Mike is a fantastic human being and does such a good job explaining everything that is going on with the visit, what the vaccines help out with, and why we need the care that we do. It really helps to understand the value of the services that they provide for our wonderful Max. To top it off, Dr Basra is unlike any vet or doctor that I have met. He truly cares about you the entire time, and remembers who your pet is! His "bedside" manner is top notch, and I can only hope that the future of vet care mimics what Dr Basra does on a daily basis. Read Less

I was very much impressed with the office staff, vet techs, and Dr. Sander. They were very open and welcoming and explained everything clearly to us. I think it is wonderful that they offer a military discount for active duty members. I hope that they will reconsider offering a discount to Veterans too. Although they are retired, many would agree that they never stop serving. Looking forward to bringing our animals here from now on. Thank you! Read Less

We just moved here from out of state and needed to find a Vet for our dogs. We read the reviews online and made an appointment for both dogs to see Dr Estes. Absolutely, hands down, fantastic doctor. Dr. Estes came in and introduced herself to us. She apologized for running a little late (which was only about 10 min). She told us she was going over the transcripts from our previous vet. After the introductions she began doing a complete and thorough exam on both our dogs. She also started asking us questions regarding the transcripts that were sent to make sure that we were all in sync regarding the core vaccinations that are required. Dr. Estes was an absolute professional who treated our dogs like they were her own. We are extremely happy that we now have her as our vet. As for the staff, I need to give a shout out to two great guys: Mike and Joe. These guys were awesome. Mike helped out Dr. Estes and then made sure that we were all satisfied with the care and made sure that we were loaded up with heart-worm and flea and tick preventive medicine. Joe made sure that our dogs were well taken care of when they had to go back for their shots and for one of them to get chipped. I am not exactly sure what happened in the back room but they were all happy when they came back into the room. Way to go Joe. Anyone looking for a vet, this is the place to go. Dr. Estes, Mike and Joe are top notch and we are so glad we found them.Read Less

We had our first of many visit's today. This facility is beautiful and very clean. I appreciated the amount of time that was taken to get to know us even before looking at Rascal. Rascal is a pitbull and has a very extensive cardiac history and Dr Basra and Mike made sure they had a complete understanding of where she was in her treatment and why we had come to Rocklin Ranch Vet for care. They had no fear of her breed and recognized her for the sweetheart love bug that she is. Prices were very reasonable and Rascal LOVES her new doctor. I would absolutely recommend Rocklin Ranch Vet!!! Read Less

Dr Estes is incredibly knowledgeable, professional, and has the kindest heart! Absolutely LOVE her! I recently brought home a new Rottweiler puppy and he was having tummy trouble, and I feared he may have parvo. The staff took every precaution to protect the other pets visiting, and I knew the results within 15 minutes! Thank goodness he was healthy!!! Dr Estes spent almost 2 hours with me educating me on the different options on socializing, heart worm, flea/tick preventative, the health problems in his breed, and helped me to make an educated decision as far as neutering when I so inquired. The time she spent with me and my new puppy, the kind way she has with people and dogs, and the fact that she is always researching and keeping up to date with the newest information concerning our pets, truly impressed me! I only wish I could find a Dr. to treat ME as kind as she is! Read Less

Dr. Estes is a well qualified doctor, but. this veterinary clinic was sold and she become an employee for a new Owner since august 2010 As a result there is more focus on charging more fees rather than the welfare of the animals. Prices went up sharply and there is a propensity to discover "treatments" for while the pet is in boarding. Don't be surprised to pay the double fees, because they needed to clean the ears or they had to make some probably un-needed antibiotics shots. I just want to make the owners of pets aware that at this location there is a new business, Dr. Estes professionalism is shadowed a new owner visibly anxious to have faster profits at any cost. If a customer ask for explanations why the charges are so high, and disagrees, s/he may be told to look for another veterinarian. Thee is a take-it-or-leave attitude, hard to tolerate. Read Less