If you want to be given a sales pitch at the vet then this is the place to go! The Vet seemed more interested in getting our money and business than the health of our dog. We went in to get our dog an exam along with some vaccinations. She asked if we planned to spay our dog and I asked if she knew of any resources in the county that would do low cost spay. She told me no and then went on with her sales pitch of their expensive "care plans." As I sat there waiting for them to give my dog the vaccinations, I went online and immediately found the Placer SPCA will do low cost spay and neuter under certain circumstances. Shouldn't the vet know this? Or shouldn't the vet just care about the well being of animals instead of worrying about making Banfield money? I don't know. But I also asked some other questions like how much they charge for a spay. And instead of answering the question, once again the vet went on her sales pitch about their care program that's like $450-$500 a year. Needless to say, we won't be returning and we will go to our old vet, Loomis Basin, instead. Read Less

I brought in my cat with what seemed like a paw sprain/fracture but they diagnosed this as a blood clot in the leg and immediately recommended euthanasia. This is the decision I eventually ended up making. However, I never felt more bullied/rushed into making this decision. I also felt strongly throughout the whole ordeal that the vet was NOT telling me the whole truth. She kept repeating, in a threatening sorts of way, that she feels uncomfortable with me taking the cat home because it would be suffering. But, she mentioned in an earlier conversation that a temporary recovery was possible. The whole procedure (anesthesia and euthanasia) costed around $500. You be the judge, but I have decided to stay far away from this Banfield location in the future. Read Less

Honestly the three stars is because of the price, not the service. Service was fine, workers were nice. But when they called me saying it was going to be almost $500 to have my dogs paw xrayed, not including the consultation fee I already had to pay and the medication I was going to have to get, I was like no way!! I understand I don't have their plan, but still $500 is insane. Even the guy who told me sounded like he understood it was a ridiculous amount. So I paid my consultation fee and took him to another vet, where it was less than $200 for the consultation, the xray, and the medication. Like I said, service was fine but the pricing is over the top. Read Less

i would give no stars. i was going to run late for my babies appt,  so i called banfield to let them know. Rose answered the phone and told me that if I was going to be late that we needed to go ahead and reschedule. As this appointment had already been rescheduled once before due to me not getting off work in enough time I said no no no no I'll figure something out. my fiance had friends over watching the World Series he had to leave our friends at our house to take scooter to the appointment. I called back again and let them know okay my fiance will be there in 10 minutes and then I will come shortly thereafter and I sped to get there. upon my fiance's arrival he is told that is going to be a while ...upon my arrival they tell us that it wpuld better to reschedule his appointment.... when I let the girl upfront know how upset I was about them not giving us a courtesy call she stated that she tried to accommodate Me by placing my fiance on the file. I explained to her that a courtesy call to me or I would have been better to let us know since she was aware that I was running late as I had already called her twice. this could have been avoided if she allowed me to come late because obviously they were running behind instead I rearranged everything to come here just for my appointment to still be rescheduled. instead of apologizing they tell me that they at least put my fiance on the file.i would like to add that the family in thete before us, syated they had been there waiting for a while, and then they had to rs, this tells me banfield was aware of themselves running late at the time i was calling. I will never return here again and I do not suggest anyone to ever go back to Banfield of Roseville. their time is important but your time is not.I've been bringing my animals to Banfield for years and years and years so has my family I will make sure none of us do again Read Less

I have nothing but the upmost respect for those ladies over there. They greeted my cat and me right away even though the lobby was full. When it was my turn they took care of all my needs right away, got me in a room and paid full attention to my cat and and myself. He is on his way to being better thanks to the staff. I can't say enough for all they have done for them!!!! Read Less

Been bringing my pets here a few years, after seeing negative reviews about how expensive they are, I started doing some pricing around. For as often as I bring my pets, even when I have to buy meds etc, I'm saving way more than my local vet. Sometimes we go to have an issue looked at, and we don't pay anything additional because it's covered. I'm happy with the preventative care my pets get and the staff all treat me like family.Read Less

I'm a regular here. The staff is very nice but I feel I am stuck being on the wellness plan.  I rate 3 stars due to the knowledge of not normal illnesses but those that are a little more rare.  I wish they would study up a bit more instead of using us as a case study when the results are already well documented on the Internet.  We helped correct dosage but my animal is already kind of screwed for life.  Once again not fully their fault but I wish, if they didn't know the answer they'd just refer us to someone else.On a positive note: bring in pet Meds cost from online and they'll price match. Read Less

The staff is incredible. Informative, capable of answering all my questions, treats pets and their human family very well. Doctors are so awesome. I like the cheeriness because it makes me happy and I know my dog, Meeko, is going to be taken care of. Read Less

We love Banfield! Especially Jesus who speaks Spanish and Dr Petite who is so kind, caring and knowledgeable. We have been going to see them for at leas 3 yrs. The staff is friendly and price may seem steep but covers everything including any the you want vet to see your pet. We have 3 dogs including a husky, poodle and long haired chihuahia mix. They used to be on Sunrise Ave. I liked that but this new office is very nice and clean. They call to remind you when it is time to make appt and take care of your pet when things happen. Like stitches or surgery needed. Love them, recommended them to friends and friends go to them even in Reno Nv. Thank you. Special thanks to Jesus and Dr Petite Read Less

I love this vet! Dr.Radillo is my cats vet and she is amazing. I highly recommend getting a wellness plan for your fur baby as it has already paid for itself with my cat. She was a stray before adoption so she has some ongoing health issues and the plan covers the cost of every visit (and discounts on medicine if it's prescribed). All of the vet and vet techs really care about the well being of my cat and I am so thankful that they always take the time to explain exactly what they are doing during examination and answer any questions I have. Read Less

Love this place. Set up all vaccine shots plus spay. Available all week and flexible with appointments.  Can't describe how great our first appointment went. Great info with great people. Thank you Banfield! Read Less

Drove clear across town for a bordatella to board our dog. They say they close at 7pm, we showed up at 6:50 pm, they have the open sign on, but the entire place is closed and locked up. So now our trip is postponed because someone wanted to leave early for the night. Very unprofessional. Read Less

Beware of their optimum wellness plan!!!!!!I signed my pet up for their 'puppy early care plus plan' on 12/2/13. Apparently, the puppy plan is only for 1-year and you are automatically enrolled in their 'Dog Essential Wellness Plan' after one year but they don't really explain the cancellation policy.I called on 4/21/15 to cancel the plan. They are going to charge me $271.60 to cancel. This is after paying $33.95 per month since 12/2/13.Here is their calculation:On 12/2/14, I started their new plan (Dog Essential Wellness Plan) and paid a bit over 4 months of premium which they calculated to be $148.16. They charged me $419.76 for my pet's visit on 12/9/14 which is after my 1st year with the 'puppy early care plus plan'. Since I am cancelling mid-year, I need to pay the difference between these two amounts.On 12/9/14 (after 1-year puppy plan ended), I took my pet to Banfield Hospital because he was limping.I have a few problems with their plan cancellation method:1. I was unaware that new plan year had started and they did not explained about the cancellation policy.And more importantly, they intentionally duped me into signing up for new plan and performed services in addition to my purpose for the visit.2. My pet's visit on 12/9/14 was for a limping leg. Their invoice says purpose for visit was 'Injury - lameness'. You should note that on 3/23/14, I took my pet in for the same problem and on that date Dr. Deepak Paul had done physical exam for $49.95 and prescribed medication for $22.65 according to their invoice.In contrast, they performed physical exam, blood cell count, comprehensive exam, differential exam of blood cells, heartworm test, internal organ function screening, parasite exam, etc on 12/9/14. I went in for a physical exam to make sure my pet's leg was okay. Banfield change my plan without explanation and asked for my authorization for additional services to unsuspecting customer not realizing that those services weren't covered by the plan I enrolled initially.WIthout their plan, regular physical exam ($49.95) and 14 pills ($31.91) would have costs me $81.86. Read Less

i love it there! My Great Dane Hiesenberg always is so happy when we walk in! The staff is so friendly! this is the best Vet hospital ive ever been to! what a great happy environment and so professional and affordable. I highly recommend people to bring their pets here! Read Less

We just started taking our dog here from the original location before pet smart moved, I feel that this is an upgrade as far as layout and speed of service. I do miss the convenience of being able to stop by for an appointment and get my pet shopping done, but that is not a fault of the pet hospital itself. The service remains very friendly, and I feel that it is quicker/more efficient than the situation they had in the petsmart location. Read Less

I recently switched Vets, not due to lack of care at my prior Vet, but for other reasons. Banfield has opened up a new office in remodeled Roseville Square. It is convenient and efficiently operated. My 2 doggies opted for the health insurance plan. They wanted a wellness check-up and let  me know from the looks of their teeth a comprehensive cleaning was needed. I am very happy with Dr. Petit. who is also the Vet in charge here. I The insurance plan is like a Kaiser for dogs.  I had a total check up and blood work done prior to the procedure.  The front reception staff is very nice and I like the check in process. I feel good about taking them here and am very careful with the health of my dogs. I like the fact that it is a smaller office than my last one and connected to 24 hour Atlantic Street Vet , just in case. The parking is easy and they are open 7 days a week..  Yes, even on Sunday. Its very clean and comfortable too with a large waiting room. Read Less

I took my 11 year old dog there 10 days ago and they diagnosed him with kennel cough after taking his temp and listening to his chest. No other tests or labs. Today I had to take him to the emergency vet- he has an abdomen full of fluid and most likely heart failure- 10 days ago this should have been caught. If they had taken the time to diagnose him properly, maybe he wouldn't be spending the night in the hospital in distress. I would not trust my pets there. Read Less

Very nice facility, new and clean.  This facility used to be inside Petsmart on N. Sunrise but has moved to a separate facility.  The vet techs were very prompt and clear with my pets care.  The vet called me when there was a complication and now was very concise on my options and also an updated quote.  I really appreciated the constant communication and the follow-up phone call to ask how she was doing. I recently put my dogs on  Banfield plan and I an so glad that I did.  It has saved us a few thousand dollars and peace of mind that we have competent, friendly  veterinary care. Read Less

Chitchatting with a client for 30 min (this is not an exaggeration) while other people are waiting in line doesn't fit my idea of a well run business. Unfortunately, such incidents happen all too often at the North Sunrise location. Avoid this place like a plague if you're on a tight schedule and/or need to be somewhere on time. Read Less

Chitchatting with a client for 30 min (this is not an exaggeration) while other people are waiting in line doesn't fit my idea of a well run business. Unfortunately, such incidents happen all too often at the North Sunrise location. Avoid this place like a plague if you're on a tight schedule and/or need to be somewhere on time. Read Less

I took my dog here after adopting it from Paw Prints Rescue in Yuba City, at a Petsmart, only to discover that Paw Prints lied about everything they told me about this dog!! I took him to Banfield due to the free first office visit. He was seen by one Vet and given anti-biotics for infected gums. He kept turning his head sideways like his teeth hurt. After a week of that, the same Vet said the infection cleared up, and then wanted to find out why the muscles in his temple area were deteriorated. She felt his jaw and suggested he might have a broken jaw, but then she took my dog back to discuss his situation with another Vet, and he told her my dog had an autoimmune disorder called Masticatory Myositis that normally happens only with Large Dogs(shoulda been my first clue!) . She put him on steroids to treat as is stated in the Vet med book, and told me to come back in a week. I did. He started gaining weight and all looked great, until the following week his teeth and gums flared up again. This time, it was worse. I told her this, but she overlooked it due to the weight gain. So another week went by, and I took him to see her, but it was a different Vet this time. Didn't know they had rotating Vets. She was not convinced my dog had the M.M. Disease, and said he had an infected tooth that needs to be extracted. More antibiotics, and another week goes by. Take him back another week later and the first Vet was supposed to see him. However, another Vet came in, this time a man. He introduced himself and explained he was the one that told the original Vet that my dog had the M.M. Disease. He was adamant about this. I had to tell him at least 3 or 4 times that the dogs teeth are infected and not getting better. He finally shut up and insisted that his teeth are not the problem. Then to make his point, he grabbed my dogs mouth and brutally tried to open it with his huge hands. My dog was meanwhile, whimpering and the Vet said, "he doesnt seem to like this much", to which I said, "Maybe thats because he was badly abused before I got him and he doesn't want to be manhandled like that!" Then he insists the dog has the M.M. disease, and proceeds to tell me hes been an "Equine(horse)Vet for 30 years and he's seen this disease many times in horses". Whaaaaaaaaaaaaaaa??? A HORSE DR? ARE YOU KIDDING ME? Then he wracks up a bill for $248.00 for teeth s-rays to see if his teeth are infected(DUH!!) Took him to my Vet of many years, which I should have done first of all, and she found a fracture in his jaw which is causing him great pain, and trying to heal, but the steroids are inhibiting him from healing! He needs a dental, and one tooth is infected and needs to be pulled, but we must wait 6months at least before we can do that. and, HE DOES NOT HAVE M.M. DISEASE! She's seen it before, ONCE, it is RARE, and only in BIG DOGS. He has a broken jaw, and that is why he turns his head sideways to yawn, and why he wasn't eating when we got him. Dr. Renee Case...........Cirby Vet Clinic, excellent Veterinarian, clean office, exceptional professionalism, very kind and courteous office staff. Highly Recommend her. Been to her with all my dogs for 7 years and never a problem or wrong diagnosis. BEWARE of Banfield in Roseville on N. Sunrise Ave. Make sure you ask for the same Vet and insist on seeing their Credentials. Don't sign up for the Health Plan until you check around for lower prices and better care-like at Cirby Vet Clinic. $27.00 is all she charged me for the entire 20 mins she examined my dog and diagnosed him.Read Less