Dealing with pet emergencies is such a stressful situation, and Hillsdale made what is ordinarily a nightmare so much easier for my family and I can't tell the staff thank you enough. My 14-year-old P... Read More
Dealing with pet emergencies is such a stressful situation, and Hillsdale made what is ordinarily a nightmare so much easier for my family and I can't tell the staff thank you enough. My 14-year-old Pomeranian Gizmo is basically my child. His teeth had become extremely bad over the last few years as he's become a senior, and we were told after an emergency after hours visit at another pet hospital it would cost us thousands of dollars to have all of his teeth removed, which is what needed to be done ASAP before any infection in his mouth could spread to the rest of his body. Simply unable to afford the steeply high prices at the other clinic, we asked friends for recommendations and this was at the top of our list due to the compassion they had shown another friend who came here to unfortunately have her furry friend euthanized. She had nothing but positive things to say about them, so we went and our experience was not different at all.We first had an initial check-up, which was a very reasonable price. The clinic is in a rough-ish area, and it's very hard to miss if you're not paying attention. The girl at the check-in desk was extremely personable, sarcastic in a hilariously sweet way (which is nice to have someone upbeat yet not obnoxious around when dealing with a sick animal), knowledgable, and you could tell she was really good at her job. The clinic was clean, small, and your standard vet clinic, I suppose. The vet tech assistant was also very sweet and handled my old man with such care. We loved Dr. Moon from the get go. Both my husband and I immediately got a sense that he cared about animals and understood our needs, and was very gentle and thorough with Gizmo. He was very good at explaining what needed to be done for Gizmo's treatment plan, and we received a quote for a full dental extraction at less than half of what the other vet quoted us. Normally we are skeptical about prices if they are very much cheaper than someone else's, but this was obviously a situation where quality wasn't being compromised - we simply found an amazing, empathetic vet with great prices. It was just our luck.We scheduled surgery about two weeks later. Dr. Moon pulled all of Gizmo's teeth. It was the most nerve-wracking four hours of our lives, but we picked up a very bloody but very well-treated dog. The same girl who checked us in before was even super patient with me as I had to fight with my bank for 20 minutes on the phone to get them to authorize my payment to them, and both the girls and Dr. Moon were very articulate and clear in explaining to my husband Gizmo's med schedule while I was dealing with the whole thing. It's been a week now and Gizmo is acting like nothing ever happened. The one critique I do have which is really not a big deal but I thought would mention is they told us they would give us a follow-up phone call a day or two after his surgery, but we haven't received a call yet. That is okay, though - we know if we needed anything we could call them and they'd happily talk to us over the phone. He is out of pain and has healed up nicely and it is all thanks to the great work and kindness of Dr. Moon and the staff at Hillsdale. Thank you for treating my family and dog with dignity, empathy and respect, and for adding more years to my old man's life! Read Less