Not only did they convince me that I couldn't afford the treatment plan. But they straight lied they said if I surrendered my baby he would have a chance to make it. My dog was going to be just fine. But they told me they would treat him and then he would be adopted out. I have the money for the treatment I was approved for icarrle. But when my Fiance called today anout where they send animals for adoption the conversation lead to her telling us if the pet gets surrendered they call animal control and they don't adopt them and won't continue with treatment!!!!! I just want my baby back I have his mother and helped him be born the mom wouldn't take care of em so I taught him how to pee/poop bottle feed him. Now I cry all day everyday cause of these people!!!! DON GO HERE THE WORST PLACE TO TAKE YOUR PET TO. I TOOK MY DOG HERE AND THEY MADE ME FEEL LIKE I HAD TO RELEASE MY DOG TO THEM THAT I WOULDNT BE ABLE TO AFFORD THE COST TO HAVE HIM TREATED. WHEN I GOT APPROVED FOR CARECREDIT SITTING THERE OF $3200 I WOULD HAVE GLADLY PAID IT. THEY MADE ME BELIEVE THAT HE WASNT GOING TO MAKE IT IF I DIDNT RELEASE HIM TO THEM. THE STAFF HERE ARE NOT FOR THE OWNER AND PETS ALL THEY CARE ABOUT IS MAKING MONEY.. THEY DOCTORS ARE REALLY RUDE AND JUST MADE IT SOUND LIKE MY DOG WASNT GOING TO MAKE IT THAT I COULDNT AFFORD THE TREATMENT Read Less

If you find out your pet has worms, they will tell you it’s not an emergency and to just take your pet to their regular vet even though you don’t know for how long your pet has had worms. Good thing I called and found out how rude they are over the phone before driving my dog here. Read Less

The staff and Drs are stellar. They are very busy and handle large volumes of crisises on a daily basis. If coming in on an emergency call, it is best to call in advance to have your pet's care expedited. Once admitted if your pet is spending the night make sure the staff is well aware of any sensitivities. Read Less

I rushed here early this morning at about 1am desperately trying to keep my little Lando responsive. I lost him as I hit the door & Jason took him & rushed him back to the team so CPR could be started. He came out to check on me, explaining that at Lando’s age even if his heart started again results would be poor but they would be willing to continue CPR. He was honest with me & with the information given, I let my baby go. He cleaned Lando up, wrapped him in another towel along with his blankie & brought him out to me. Jason was so compassionate & tolerant of my crushed heart, tears & babbling about my baby boy. He hugged us & thanked me for taking in all the special needs fosters I do. He softened the blow of my unexpected loss with his extremely kind words, actions, & tears. I will not forget him. Every emergency vet should have a Jason as the compassionate face we are met with at that door when we are desperate not to lose a piece of our heart wrapped in a blankie. Thank you, Jason. Mary Read Less

I experienced heartlessness here. My sweet amazing cat became suddenly ill in the middle of the night. I called and explained our method of payment was our parent's credit card to see if we needed to call my kitty's grandmother so she could give them permission. He explained that she needed to be there, wasn't possible because she is too far away. He said he could give us some numbers of other emergency clinics to "see if they'll accept this from of payment." At his regular VCA, he had been under treatment for a month and we spent thousands, our savings are gone and we maxed out our cards, but they loved him there and were so amazing. They accepted the credit card we had. My cat died in my arms 5 hours later and I'll never know if he could have been saved, I blame this clinic for not even being willing to see him and I blame myself for being honest with them. He looked like he was in so much pain, I'll never get that image out of my head. He was worth millions to me, and I would have been willing to live in a cardboard box to keep him alive. Tue Carmichael clinic saved his life, the Loomis clinic saved his life 5 years ago, but you guaranteed his death over a name on a credit card. Heartless. Read Less

Took my little Lily there for surgery recomended by another vet. They examined her and found that not all procedures were necessary. They took great care of her and kept me updated through the process. She is now recovering well. Thank you for all your efforts. Read Less

Dr. Bowers is a God send. He listens, works with owners, and really follows through to make sure his diagnosis is correct. Very clean facility and great and friendly staff. My baby Lucille loves going to VCA and loves the after visit treats!!! Read Less

More concerned with making money than treating my cat. I brought my cat here due to shortness of breath and some sort of eye infection. They charged $140 for the visit, and another $50 for a 10 day round of antibiotics. That was all great! Then..giving my cat a pill was comparable to having a root canal. He was not having any part of it. So I waited to see if the infection would get better with the 3 pills I managed to get down his throat. It didnt. I called the vet back and asked for the same prescription in the liquid form. They denied it and said I would need to pay the $140 exam fee again. Unbelievable! I will never go back there. Read Less

About 18 months ago our dog collapsed & couldn't get back up. We took her here because it was late night & no other vets were open. After many tests the conclusion was that she had cancer & probably only had 2 weeks to live or might not make it through the night. They wanted us to either rush her into surgery (which may have killed her because she was so weak), put her to sleep, or take her home to die. We choose to take her home, thank god. The first night was rough for her, but she progressively got healthier the next few days. Long story short, she is still with us today & I believe she got misdiagnosed. Read Less

In 2016 we had the sad experience of taking in 3 of our kitties to be put to sleep because they were old and their bodies were worn out. The kitties were a mom and her two kittens that we found in the bushes in 1998. They had good long lives and we found that this VCA facility being a 24 hour facility works best for us. When the time came for each kitty, we were able to take them in late in the evening when it was quiet and peaceful. We were allowed to take out time and the staff was respectful, as were the vets who administered the medication. We had each kitty cremated and they were returned in a beautiful wood box along with a colorful ceramic disc with their name and paw print. I hope to not have to repeat this experience for a long time, but will certainly return to this VCA facility. Thank you. Read Less

We had to take our Cavalier king Charles to them to see the cardiologist and the service was outstanding. She explained everything in terms we could understand. We are facing some troubling times and now feel like we can face it better and give our fur baby the best treatment for the time we have left.Read Less

This review is long overdue and I apologize to the VCA. When my dog-son Moose was diagnosed with a life ending diagnosis abruptly at the age of 6 years old, the staff at VCA did an exceptional job of doing what they do. Every facet of their response was top notch, from a quick admission, taking nearly immediate action, helping me understand the decision I had to make, etc all the way through the follow up letter and plaster paw print. I cannot thank or recommend this organization enough - they made a horrible life experience as pleasant as possible for me and my family. Read Less

Had to do a 2 a.m. vet trip with my sick dog. The staff was amazing. Dr Hui was great and very patient. The vet techs were exceptional and very welcoming. My girl is now resting more comfortably with a cough suppressant and I'm no longer panicking. First ever review, but these guys deserve it. Thanks for your help. Read Less

Charged me $140 to tell me they would not even start trying to help me with my 12 year old terrier who was dying if i didnt have $3000 dollars at 3:00am. No concern for anything but money. Very UNHAPPY would be a huge understatement. Read Less

I have been going here for about the last 8-10 years, and I have always had great care for my pets -- and for me. One dog had complicated leg surgery. One dog had diabetes and an intestinal condition. One had respiratory problems. The cat had a cancerous mass on his ear. All have been treated well and compassionately. Even when we had to let a couple of them go, their final experience was loving and kind. A few of the general practice doctors have moved on, but I love Dr. Johnson and Dr. Wong who also steps in. The office staff and techs are so friendly and kind as well. My dog likes going there, gets excited to see Dr. Johnson, and has made friends with all the tech. Their services and specialty doctors are wonderful as well. I've often told them I wish I could come to them for treatment for myself.!! Read Less

Although we reside over 30 miles distant, we prefer to use the services of VCA when we encounter a serious emergency with our cats - or - when care requires surgery. Most recently, VCA's Rob Runyan, DVM, performed surgery on our cat, Pinot, who is suffering from squamous cell carcinoma (skin cancer). Highly recommended. Read Less

VCA "Miracle"...extraordinary!!! As a dog owner / lover I can not thank the team at VCA enough! Everyone on staff here is truly remarkable- the folks at reception, super techs, and real life hero VETs ! The "doggie docs" at VCA referral are some of the most inspiring, caring and dedicated individuals I ( and my Labradors) have ever had the honor of knowing. I say this with great conviction as they have compassionately treated both of my dogs ...from puppyhood to senior days. The VCA vets saved my older dog's life ( twice) after a catastrophic spaying procedure gone wrong. After spending several months time in their gentle care my girl looked forward to seeing her VCA pals when we returned for follow up check ups! I am so grateful for all of the care and fine people that make VCA referral the miracle it is- They have saved my dog's life and cared for her and have been there to help, to cure, to support in the very worst of times: When my sweet dog, Chammie, had completed her spirited mission on earth - (a very happy long lived -love filled life ) the good souls at VCA referral, stepped up in every way - They did everything possible and more for my beautiful girl and then went beyond, on the human level, with great patience and sincere support...at the very worst of times. I will always feel grateful to Dr. Wong for his Incredible gift ...I felt as if he gave a small piece of his soul in effort to help my girl...which of course helped "Mom":). Talk about REAL human kindness... It does exist...At VCA referral. They are 110% committed to the well being and health of our beloved furry friends. Read Less

These people gave my dog better care than any human ever receives in any hospital. They saved her life, twice, pulled for her, and not to mention how I observed them treat other animals whose owners weren't even around. Petting them and giving them love on top of the treatment they received. Dr. Chris Wong is a superstar and my personal hero. He sent me text photos of my dog every morning and cared for her as if she were his own. If there is a possibility of a good outcome for your pet this is the place they should go. Read Less