Watt Avenue Pet Hospital

First visit and we sat there for an hour waiting only to find out we weren't even the next people to be seen. We gave up and left. This place stole an hour of my and my husband's lives. They lost our business and we have 6 dogs! Their loss! I'm so stinking mad. Waste my time like that. I'd give zero stars if I could. Read Less

I love this Veterinarian Clinic I have been going there since 2006 I had a chocolate lab and Weimaraner mix Tonka she was a wonderful dog but I lost her in a divorce case in 2011. Now I have a little deer face chihuahua named Chico he was a rescue dog and I took him to the watt veterinarian clinic and the staff there has treated him with nothing but love and kindness I moved away but yet I still travel all the way to bring my dog Cheeto to this establishment I will do so and tell Chito goes to heaven hopefully not for a long time Read Less

DO NOT USE WATT AVE PET HOSPITAL. Please take the time to read our story. We used to trust Dr.Barrett and Dr.Wills, they really let us down, neither stay up to date on vet practices and neither seemed concerned or bothered to extended their condolences when the cats they cared for 15 and 18 years died. You would think they would have at least reached out to us considering we had been patrons for 18 years. Mid May 2015. We brought in our now elderly Monroe (17yrs) her Sibling June (15yrs) who had Chronic Kidney Disease Stage 3 and our Maine Coon (10yrs). It had been some time since we had been in the clinic, we immediately struck by strong urine odor intermingled with the scent of a burning candle, something we had NEVER experienced at Watt Ave. We were assured by staff that it was due to a "spayed cat." Fair enough. WE waited 2 hrs due to emergencies, our cats were finally whisked to the back where the Elderly Cats received 3 vaccines Rabies, Leukemia, and Distemper, the Maine Coon received Distemper and leukemia. Later that evening the cats became ill, the Maine Coone had diarrhea, the Eldest woke up vomiting at 2 am and June seemed lethargic. By monday the elderly cats showed little improvement. We called for an appointment and were advised no doctor on site, tues they were busy with procedures but it would be ok to bring them in on thursday. I should have taken them somewhere else but I trusted the clinic. Wed we saw Dr. Munk, had labs, got SubQ Fluids and were told he would call with results. We were also told that it would have been better to space out the vaccines for the Elderly cats as it was too much for their system. Would have been nice to have been told that PRIOR to giving the vaccines. I wish I could say that my cats had a turn around however, we were back on Friday to Watt Ave for IV fluids. The clinic STILL SMELLED OF STRONG URINE ODOR and the SCENT OF A BURNING CANDLE. We saw Dr. Wills, June received IV fluids in the clinic and SubQ. WE discussed the vaccines being the cause, ALL 3 CATS WERE FINE PRIOR TO RECEIVING the VACCINES. On 6/4 Monroe's body shut down and she died. A week later June passed away. My cats had several more years of life left. A year later I was contacted by a former employee who provided some insight into our experience and assured us we had done the right thing by parting ways with Watt Avenue Pet hospital. When choosing a vet I would consider the following criteria: 1) does your vet REALLY listen to you (Dr. Wills brushed away our concerns) 2) are they accessible, that means in the clinic and reachable (Dr. Barrett is never in the clinic) 3) is the office clean (for the past month, this clinic has smelled of urine) 4) does your Vet stay current on the latest studies and literature. (Dr. Monk does, Dr. Barrett & Dr. Wills are old school vets) 5) If you have an emergency can you get in? (no alternate coverage when the Vet calls in sick and Dr. Barrett DOES NOT come in to cover) 6) are the vet techs/registered vet techs knowledgeable and trained (only 1 of the techs seem knowledgeable, however on the day the shots were given NO ONE reviewed the chart or considered the patient, they just went through the motions without thinking of consequences) 7) do they practice clean/sterile techniques (the tech was going to reuse a needle to administer subq's, ALL OF the LITERATURE states USE ONE TIME ONLY otherwise you risk bacteria in the solution and creating an abscess. When questioned about this Dr. Wills stated it's common practice in Vet clinics. El Camino Pet Hospital, VCA and Natomas Vet were ALL ADMANT you DO NOT reuse needles) 8) does your vet keep you informed (in 2010 we signed a form consenting for Purevax Rabies vaccines which have no additives thus reducing the risk of reactions, watt ave STOPPED USING purevax in 2013 and never told us. Read Less

I brought my male German shepherd here for the vaccine clinic one Saturday afternoon. the gal at the counter was indifferent and not very friendly. when she went to give the rabies vaccine shot to him she literally stabbed him, gripping the syringe body and slamming it into him. I almost punched her for forcefully jamming the needle in him so violently. He howled and jumped. I had to control him and then cursed that woman out. I will never ever go back. Being an owner of 5 large breed dogs and having been to a vet many many times over the years, I have never had a vet tech stab any of my dogs like this.Unprofessional personnel. Read Less

Worst crop job ever!! I've raised several dogs been to several vets this is by far the worst one I've ever been to. Each person you talk to would give you different advice and even wrap the ears differently. She has a 50% success rate if that was an airline would you fly? There was a point where I liked the way the ears were and I had told her that over the phone, she said we need to keep seeing him to make sure, The next time I went there and we took the wrappings off his ear was flopped over and would not stand. I told her this and she said we need to graduate him. WTF?! Horrible vet horrible person. Ever time I see him multiple times a day it's a reminder to not trust your pets to any Dr willing to hack your dogs hear off. I also didn't know how much pain it puts them through. Love the look but it's pretty bad to see your loved pet suffer. Now I have a constant reminder with one of my dogs ears pined to their skull. ( goofy isn't a good look for a guard dog) This vet is a FAILURE! Read Less

April was the best help ever I wish I would have stayed her from the beginning and maybe my baby would still be here with me. I brought my other dog here to get her shots and they were very good in helping here to stay calm. This will always be my go to vet. Read Less

Everything sounded so good that we decided to crop our dogs eat here.. I wish we never found this place, I wish we never took our dog here.. It started out good but after the surgery our problems started.. The communication and directions were equal 0.. They released our dog without the ears standing. He had a lot of scar tissue that he scratched so it became an open wound.. We had to take him for plastic surgery and we still don't know if he will keep his ear or not.. Please think about it carefully and do a lot of reachers before cropping the ears. Read Less

I found the staff, and both doctors, to be very curteous & kind. I have a HUgE German Shepard, who is a big chicken. Unfortunately, fear makes him a little scary, and we have been through several vets. So many are timid around him (even though I alway volunteer to muzzle him for everyone's comfort), which makes him even more nervous.I only gave 4 stars because I find the prices a bit high compared to other vets (mostly medications & shots), other than that, we are happy. Read Less