I have taken my moms senior dog to this hospital a few times. The last 2 times were after 11pm. I highly recommend this veterinarian. He is great with animals and he has a great sense of humor as well. The consultation fee after regular business hours is about $135. I would have given a 5 star rating if not for what happened the last time i took my moms dog in. I arrived around 11 pm . There were 2 ladies in the waiting area. My moms dog was ill and he began whining loudly while in the carrier. He is a drama queen and sounded like he was dying. I filled out the paperwork and told the receptionist i had to call my mother to get her credit card info (i accidentally forgot and left it on her dinner table) . We had been there before so i didnt think there would be a problem doing this. The receptionist told me they could not do that and the dog would not be seen without payment first. I told her i did not have cash on me but I had a check i could give her. Its almost 11:30 pm, they close at midnight and my mother lives a half hour drive from the vet clinic. All i had to do was call her to get the info and they could charge it by phone. They did this last time i explained to her. She said they no longer did that and if i couldnt pay then i had to take him elsewhere. The dog is yelping loudly at this point and the 2 ladies in the waiting area have expressed concern for him. Upset, I placed him back in the carrier and walked us back to my truck. Not one to give up easily, i decided to try transferring funds. 10 minutes later i am knocking on the front door. The 2 ladies inside tried to unlock the door to let me in because even after i rang the bell for assistance twice, no one came to the door. The 2 ladies then went looking for someone as my moms dog whined more and more. Finally the receptionist came out and unlocked the door to let us back in. I gave her my card and he was taken in. $350 and some meds we went home. I realize this is a business like any other. I couldnt believe the receptionist would not simply charge the card by phone or take a check and suggested we go elsewhere. If not for the fact the dog is elderly and clearly in lots of discomfort, I would have gladly driven to the pet hospital in Monterey considering how upsetting that was. For this reason, i rated this hospital only 3 stars. Read Less

Was referred here from my vet in Prunedale since their x-machine was down, and my dog was in distress. I went there immediately, and had a long wait since I didn't have an appointment. Costs were discussed, and I paid my deposit. They x-rayed my dog, and the prognosis was not good. After consulting with the doctor, I elected to humanely euthanize my pet. The staff was totally professional and supportive EXCEPT the chunky white girl with glasses. I was watching my dog suffer and the doctor preparing to end his life and she's in my ear about an additional $42 charge for the procedure. In the room, with everything else going on. Like I was going to cut out on them after watching my dog die. I had to walk out past the front desk to leave, so it wasn't like she couldn't have brought it up after things were less tense. TOTALLY UNPROFESSIONAL!. HAVE SOME DECENCY. Aside from that, everyone else was great. The doctor explained what had happened, and was truly apologetic. I won't ever go back there though if she's still working there. Update 2/6/17 I got a call from Dr Ponder the following day expressing his apologies about the staff member in question and made sure that I understood he took full responsibility for her actions. To me this demonstrates great character and professional ethics. I have to give him a whole new outlook, and have upgraded his business to five stars. Thanks Dr. Ponder.Read Less

I just took my 3 year old Jack Russel Terrier to this pet hospital - Romie Lane Pet Hospital at that and i was very satisfied with their service. Dr. Ponder is way too awesome and he treats you like family. He told me everything more than i was hoping for to know. Reasonable price, very nice staff specially Denise who was so gentle with Eddie my baby boy :) Definitely recommend this place for everyone who truly loves their pets. Good jobs guys and keep it up!!! Read Less

The staff are great! After my baby(Dog) passed away I took him there at almost 11pm and the 2 staff were really sweet! 2 days later or so I received a card from there saying sorry for your loss. That meant so much to me!!! Thank You for being there for everyone :) Read Less

Dr Ponder and all the staff here are absolutely amazing! We lost 3 dogs in a matter of 10 days. The compassion and care and kindness was beyond belief. Hugs and support all around. I know Dr ponder did everything they possible could to save my baby boy! They will never know how deeply I appreciate all their efforts! Thank you all for your wonderful care! Read Less

Dr. Ponder and his staff took excellent care of our lovely dog for nearly 15 years, from the time we adopted her until her passing.  Our dog had hip dysplasia which resulted in arthritis later in life.  At about age 10 she began to suffer greatly and we thought we would have to put her down.  Dr. Ponder suggested acupuncture, a service he provides.  It worked!  He was able to fight off her pain for another almost 5 years.  Thanks so much.  We miss our sweet pup but we'll always be grateful for Romie Lane Pet Hospital for their compassion and great service. Read Less

Dr. Ponder and his staff at Romie Lane Pet Hospital were wonderful!We brought Oliver, our youngest, in for an emergency visit due to a distended stomach; his belly was getting bigger and the pain seemed to be getting worse quickly. Read Less

Was wonderful to find an emergency clinic in town! Our dog Gracie had a good size wound on her side, not a dire emergency, but at 8pm, needed fixing up. Left with 7 staples. A few days later, a tech called to check on her. Great service!! Read Less

I've been coming here for years. Dr. Ponder and staff have always taken good care of my SIX cats. They are healthy and fussed over. I won't go anywhere else. Also very nice to know if there is an emergency, they are open till midnight! Read Less

I've been coming here for years. Dr. Ponder and staff have always taken good care of my SIX cats. They are healthy and fussed over. I won't go anywhere else. Also very nice to know if there is an emergency, they are open till midnight! Read Less

Very pleased that our little Lucy is feeling so much better! Almost midnight last night she desperately needed help! Giblets caused pancreatitis attack. (Pacman doing a number). Had it not been for Dr. Ponders staff, and late hours, I don't think she would have made it to morning. Thank you, and I promise, next thanksgiving, I'm eating all the giblets myself! Read Less

My Yorkie wasn't feeling so well, so called Romie Lane Pet Hospital on a Saturday morning and they got my dog in within a couple of hours. The staff was Great! Dr. Ponder found a foxtail in both of my dogs ears! My thanks go out to both the compassionate staff and the gentle Dr. Ponder. Dr.Ponder also offers emergency weekend and night service. Good people work here. I highly recommend them. Read Less

I would just like to thank Dr. Ponder for being understanding and compassionate by allowing me to spend as much time as I needed to say goodbye to my little boy Charlie on July 4. This was an emergency, I called and when I arrived they were ready for me. Dr. Ponder was upfront with me about the condition of my little boy, he gave me choices and explained everything thoroughly. I would highly recommend him and his staff.Thank you Dr. Ponder. Read Less