Vca San Carlos Animal Hospital

Excellent care for my cat. They give estimates on costs for my pet's basic needs and on their recommended care program. Everything is explained and my questions answered before treatment of any kind. I highly recommend this animal hospital. Read Less

Excellent care for my cat. They give estimates on costs for my pet's basic needs and on their recommended care program. Everything is explained and my questions answered before treatment of any kind. I highly recommend this animal hospital. Read Less

The staff here are breathtakingly incompetent. I have a diabetic dog that needs specific care and a set schedule plus another dog with no special needs. Going on a long planned vacation, I investigated numerous boarding facilities and chose San Carlos because they had a vet tech on site all night so they could meet my dog's needs without changing his schedule. I even provided a copy of his med schedule when I toured this facility and confirmed this when I made the reservation a month in advance. I happily agreed to an exam since I would need to go over the meds again. Everyone I interacted with at that time assured me my dog's needs would be met. To make a long story short, this proved not to be the case. They discontinued the night tech about the time I made the reservation but never informed me and would no longer meet his needs. They refused to make any effort to do anything to find a way to make the situation work, would not even agree that they would ensure his meds were given at the prescribed interval. I was hours from boarding a flight, late on a Saturday afternoon. I couldn't leave my dogs there, I wasn't sure the diabetic one would survive their "care". I couldn't find an alternative so ended up not making the trip. This place is a mess. While the tech I met with was sympathetic, she consulted with managers who obviously had no accountability for their actions and had not the slightest care for the health of this dog. The vets may be fine, I never got that far, but the adminstration shouldn't be in a business that involves living, breathing animals. Update: The response from the owner comes AFTER I already spoke to the manager (she called me, I didn't call her) so obviously this is just a canned response. As I told her, "sorry" doesn't cut it - if they really wanted to do something she could get out her checkbook and write me a check for the money I lost cancelling a prepaid vacation within hours of departure. Of course, that's not going to happen. The bottom line is this business doesn't care about it's customers and even worse, shows absolutely no concern for the health of the animals that they claim to care for. Read Less

My boy's dog Zoey got into a box of chocolate and we rushed her to the hospital. The staff took her right away and they pumped her stomach, gave her subcutaneous fluid and an anti-nausea medicine. The doctor must have gotten almost all of the chocolate out because Zoey had no symptoms of chocolate or caffeine poisoning afterwards. The doctor gave me a very clear understandable rundown of what happened and what to look for. The staff was sympathetic and fast to action in an emergency. I can't possibly say enough good things about the hospital and it's staff. If you need emergency care for your pet, this is definitely the place to go. Read Less

When I take my kitty there I know he is well loved! I try to see Dr Haddad and he lets her do most anything to him because he knows he is in good hands. THe receptionists are wonderful and efficient and the animal techs are so kind to the animals and the animal's "parents" too! Like most vets, though, it does cost more than I would like to pay. WIsh they had some senior rates...hint, hint! Read Less

Thank you doesnt even begin to express our gratitude for what Dr Haddad and staff did for our dog. Our dog sitter notified us that our dog Matilda had been sick to her stomach since our departure. First day we thought it was nerves, but by the 2nd day, we realized something serious was wrong. Our dog sitter took Matilda to San Carlos Pet Hospital (referral from a friend). We were 2000 miles away at a family reunion ( a short 4 day trip), and the staff kept in frequent contact with us on her condition. They were very practical with the tests which were run and reasonable with the charges. After a few inconclusive tests (important ones to rule out illness), the doctors felt it was likely there was an obstruction in her GI which wasn't showing up on x-ray. Having a father who was a medical researcher I understood how this was possible, so when they suggested ultra-sound, we proceeded. The staff moved forward with calling every possible resource for the ultrasound in the Bay Area. Once they secured an appointment, (but with only an hours notice and, again, being 2000 miles away), we were unable to transport Matilda to her ultrasound appointment. We called friends, pet taxi services and couldn't find anyone to transport her. So the owner took it upon herself to transport Matilda to the other clinic. (We are still so grateful for this!!!) Obstruction was found and Dr Haddad, came in after hours to perform her surgery. In total, 5 doctors attended to Matilda, kept us posted around the clock (literally we received a call at 3:30 am when Matilda was not doing well). With so much that happened in those few days, in the end, we feel the billing was also reasonable. Truly, we will never go to another vet. This is our vet clinic going forward. They are remarkable. Message to Dr Haddad and staff "Your treatment of Matilda was outstanding and to say you went above and beyond is an understatement. This sort of dedication to your patients makes you all exceptional vets. You saved our dogs life and provided her with affection and comfort in our absence. (Tearful) Our sincere thanks to all of you." Read Less

When my 17-year old cat became suddenly ill my regular Vet was unable to schedule an appointment with us and I tried Veterinary Wellness Center in an emergency. The staff was amazing, saw us right away, were so compassionate to our poor kitty, and she received immediate and quality veterinary care and attention. The fact that the Wellness Center is open 24 hours a day/night and 7 days a week ensures that all my pets are seen whenever they have a need and scheduling is not dependent on an 8-hour work day. Frankly, I don't know why anyone wouldn't want this care for their pet, especially considering the superior veterinary services provided at the Wellness Center. Read Less

We've been really happy with the service our dogs and cats have gotten. The vets and staff are friendly and helpful, the waiting area is spacious, and the parking is easy. I also took one of our dogs in for emergency care late at night, and it ended well. Very good experience.Read Less

I Went to San Carlos Pet hospital when i was visiting my family, from Santa Barbara and they gave me information my regular vet didn't give me. They were able to spend more time with me explaining the type of care my dog needed and the diet she should be on so my dog can be as healthy as possible. With out this extra time the gave me i would still have been oblivious to the care my dog should be getting instead of reading about what she MIGHT need. Thank you San Carlos Pet Hospital. I wish you where located EVERYWHERE!!! :) Read Less