I hate to write a bad review, and a long review - but this is the third time this has happened, and I feel like I've wasted my money for the last time, and I'm very frustrated.I'll start with the pros... Read More
I hate to write a bad review, and a long review - but this is the third time this has happened, and I feel like I've wasted my money for the last time, and I'm very frustrated.I'll start with the pros:-Dr. Gill has very good with my fearful dog, in terms of being patient with her so that she isn't too scared, and allowing me to hold her rather than a tech, which makes her terrified. So, that is to his credit. -If you have tons of money to spend, Dr. Gill will exhaust every possible cause and solution to your pets problem - for a hefty piece by piece fee.However, the cons now definitely outweigh that one pro.-This past weekend I brought my dog in and for the third time, I felt very pressured into buying all of the products and services recommended, of which over $80 worth were unnecessary. When I balked at the $241 bill for my dog's itchy skin, I was made to feel like I was the hugest schmuck of a dead-beat pet parent. For $37, Dr. Gill did a skin scraping of a spot on her leg which I had already told him was from her chewing on herself, and then said he had been testing for mites. I could have told him before he'd done it that that was unlikely, which I'd hope he could've also discovered, since it was clearly a very localized spot on her leg, not all over the leg. SURPRISE! --No mites. ugh.For another $44 (plus a $3 hazardous waste fee), they gave my dog a steroid shot which I agreed to because I was told that, although I was buying roughly $100 of skin care (shampoo, a foam, and a steroid spray), Dr. Gill told me that this would give my dog instant relief, (read: "if you really love your dog, you'll give her this shot.") So - like a sucker - I got it. For the rest of that day, my dog continued to chew on herself. I had to put her back in the cone of shame, from which this $44 was supposed to have freed her. I called the office a couple hours later because the itching clearly hadn't been "immediately relieved" and I was told that - actually - the shot wouldn't really start to be effective until 24 hours later (have I misunderstood the word "immediate" all these years?), and that it wouldn't be FULLY effective until 48 HOURS LATER. WHAT THE HELL, MAN?! I paid $47 for immediate relief - NOT 48 hours later relief. The shampoo, foam and spray I ALSO bought for another $100 could've relieved her faster. And now, here we are, 48 hours later, and the only thing that relieved her was the spray I put on her last night where she chews most (paws and hind quarters), and the medicated bath I gave her tonight. This was not the first time I felt like I was being sold goods/services that were unnecessary, but it is going to be the last. Previously, I've been more resolute in turning down services that I didn't feel would be necessary, but still spent more than needed on multiple occasions, which of course I never knew until AFTER i'd handed over my card. This time the pressure was greater than before, and the combination of legitimately wanting to take care of my baby, and the "You're a cheap negligent pet parent if you don't get all of this" attitude cost me over half of what I make in a week.Furthermore, I live in LA and have for 5 years. I have taken my dog to Dr. Gill when I would come to visit my Godmother in San Diego. This is also not the first time that Dr. Gill has told me I need to bring my dog back in 3-7 days, and when I tell him I live in LA and that won't be possible, he, again, looks at me like I'm unqualified to have a dog, given my cold, soul-less heart. If my dog is improving, or whatever the issue was has resolved, WHY would I drive 2.5 hours, spending $50 on gas, another $50 on the visit fee plus whatever services I get guilted into, if things are improving and resolving? Why am I looked at like a slacker incapable of caring for my dog when I suggest that I could just call and give an update?MORAL: If you have a fearful dog and lots of money, this could be a great place for you. If you're on a budget, or your dog doesn't require kid gloves, you'd be better off seeking care elsewhere. I recommend Amici Pet Hospital in Little Italy. Dr. Marla Salzman who owns it is a former neighbor and is excellent, and very fair. Read Less