Dr. Chu and her staff are amazing. The business is clean, the staff are friendly and caring, they respond very quickly to emails and questions. I feel listened to when I have concerns and trust Dr. Chu to be honest regarding care. Read Less

We loved going to Dr. Hetzler for Mantou's appointments. He is just so friendly, and takes the time to answer the hundreds of questions that I have. Mantou was always in the best health and in great hands when we went to Ark Animal Hospital. The clinic is also very clean, for an animal hospital - I was always very pleasantly surprised. I also like how the office is very up-front about the cost of all the care: exams, vaccines, labs/studies.Thank you, Dr. Hetzler, and your wonderful staff! Read Less

A few weeks ago I came home to see my Chihuahua, Darla, had a very swollen face and neck. Thinking she had been bitten or stung, I took her to the emergency vet as I didn't know when it had happened and was a bit panicked (typical dog mom response). After being at the ER for around six hours, they weren't sure what to do and just sent her home with antibiotics. I took her in the next day to see Dr. Chu and she attempted to solve the mystery. After a lengthy look over, Dr. Chu said something which shows how much she cares about animals AND people: "let's try the least invasive and least expensive option first, then we'll move on from there if she's not better in a few days." I cannot tell you how happy that made me. Fortunately, Dr. Chu is incredible and the medications she prescribed to Darla had her back to normal in just a few days. Thank you, Dr. Chu and all of you at Ark! You always make us feel at home and always give the best care. Read Less

I stumbled upon this vet clinic on a list sent by the sandiego animal services dept., since I needed the basic rabies shot and they offered a great $10 rate.  My dog also received a reasonably priced parvo shot. My regular vet. in poway wanted more then double.  Wow, I was impressed with how clean and modern the clinic was, and the customer service by the front staff and vet. tech was friendly and informative.  I would highly recommend this clinic and will consider making the drive from north county for my veterinary services in the future. Read Less

GREAT PLACE! The staff are so kind and loving towards the animals. The only downside is that its PRICEY. But if you want quality care for your animals, Ark is a great place to go. Our dog has had ear infections her whole life and her previous vet did nothing to combat it. But Dr. Chu at Ark is such a great vet and perscribed an ear ointment right away. I could not say better things about this place. Read Less

Quick, and easy. Made an appointment for the next day. Friendly service. Came in for the $10 rabies vaccine. Awesome that the one they use lasts for 3 years. They also filled out the county paperwork for my dog's tags for me. Thank you! Read Less

Dr. Hetzler has taken care of all our pups. He became our vet in the 90's and was great in helping our dog Cody live 17 years. He is now taking care of our two huskies, Max and Ted. He and Dr. Chu are great and caring. Read Less

I have been taking my babies to Ark Animal Hospital for the past 8 years. The staff are kind, comforting and take excellent care of my babies.One of my babies is rather feisty however they know how to handle her with the utmost care when treatment is needed.After treatment I always get a follow-up phone call to see how my kitty is doing. I don't even get this kind of care from my own doctor. They always send birthday emails for my kitties as well as reminder appointment when they are due for their physicals and shots.There is always plenty of parking and my kitties are always seen on time or with minimal wait. I highly recommend Ark Animal Hospital. Read Less

This Vet Hospital is really a very greedy place. There are Ark Animal Hospital centers all over Southern California so clearly this company does have money to provide services and support. This place isn't for low income people because the doctor would try to rip off the loving pet owners with ongoing bills for various services rather than try to support them. There is a lot of stray cats out on the street, and these low income pet owners who sacrifice to spend money to provide food, water, shelter and a lot of love and shelter for those cats rather than for themselves need to be considered while providing services. For example, I called to ask for a document letterhead to waive rabies shots (since I have indoor cats) so I could get my cats shaved to reduce shedding hair through the Humane Society since it was their policy to have documents on rabies shots before providing grooming services. Instead the Doctor refused to do the document and told me that I would have to pay the visitation/shot fees to get the rabies shots first before I can get my cats groomed. Beware of Dr. Chu. Read Less

Our dogs have been cared for by the WONDERFUL staff at Ark for over 16 years. Everyone there is caring and knowledgeable and goes above and beyond to be sure that our fluffies receive the best possible care. The hours are great, the cost reasonable, lots of parking, excellent facilities. I especially appreciate the follow up calls after one of the dogs has been sick or had a procedure to see how he is doing. Another thing none of our friends seem to have at their dogs' vets is an after-hours number to leave a message where the vet will call back and offer advice - that's been a wonderful benefit too. We love Ark and they love our boys - and our boys love the staff (just not shots!) :) Read Less

This clinic has a great staff. Very friendly, shows concern, and reasonable. They supply flea busters, an awesome product. They also accept Care Credit and make appointments promptly. I have had three of my cats there with no complaint. Read Less