Dr. Darnell & Team...PHENOMENAL!!! I can't give enough praise to Dr. Darnell and the office staff. Pepe (my chihuahua aka my child) and I, are so greatful for the superior care continuously given sinc... Read More
Dr. Darnell & Team...PHENOMENAL!!! I can't give enough praise to Dr. Darnell and the office staff. Pepe (my chihuahua aka my child) and I, are so greatful for the superior care continuously given since our first visit. When calling to make appt. they must have the phone # linked to your pets file, because as soon as they pick up, they are addressing you by name and inquiring about Pepe...small town love in a big city! They are always accommodating when scheduling an appt., usually same day (amazing)! ALL of the staff is knowledgeable with instructions, advice, and triage; from the front office to the back. Dr. Darnell is a brilliant vet, she is so sweet and THOROUGH, but yet will not do anything uneccessary to your pet or your wallet. Dr. Darnell and team always explains everything and answers any questions (because I always have a million) before doing any tests or procedures, and always give me an estimate before proceeding. They also know how expensive a dog is, so they will prioritize what really needs to be done that day, and what can wait. Last Saturday, I had a few concerns, not sure if I need an appt, but the front office offered me an appt that day (to ease my mind), but also gave me advice over the phone AND the option of a follow up call that Monday. When I received the f/u call on Monday, I confessed that I had to rush Pepe to the VCA Emergency hospital Sunday night for something totally unrelated (aspiration pneumonia and poss. pancreatitis from eating BBQ grease that day), and made f/u with Dr. Darnell in a few weeks after this incident. The staff must have informed Dr. Darnell of Pepe's condition after hanging up because THE NEXT DAY... Dr. Darnell took the time out of her hectic day to call and ask how Pepe was doing, allow with extra tips to help him recover. Pepe and I have never been treated so well and special until coming here. TRULEY 1 OF A KIND VET AND TEAM! -Pepe and Dayna*Pepe also received dental surgery w/ the office earlier this year, and couldn't have healed more beautifully! Read Less