My vet referred us over to VHS after my puppy tested positive for parvo. I didn't think to check other places or even look at their reviews because I was in such a panic. When I got there I received a... Read More
My vet referred us over to VHS after my puppy tested positive for parvo. I didn't think to check other places or even look at their reviews because I was in such a panic. When I got there I received an estimate of $2400-$3600 for my pup for 2-3 days of hospitalization, and from the very beginning, I told them that I was a full-time student who didn't have the money to afford this. So I asked for any resources they could recommend; the person working with me said that they have none. I saw a picture in the office about the FACE foundation, so I asked her about that. She said she doesn't know. Why have their info all over your facility then? Afterwards, someone at the front desk came in, Sam, and told me that I could apply for CareCredit. So I did, and I got approved. I proceeded with the hospitalization. On the third day, I came in to talk to the doctor right after work, and I had my other dog with me because she comes to work with me. Sam and Dr. Chow laughed at me because she thought that I was going to bring my other dog upstairs to see my dog with parvo? Are you kidding? Why would I do that? When I asked Sam if she could have the doctor come down to the lobby and talk to me with my dog (because I didn't want to leave her in the car), she said "Only if you don't want to visit Oliver" (Oliver is the name of my dog who has parvo). Excuse me? You're telling me that I can't see my dog during visiting hours? I told Sam that, and she said "Oh, well you can". Lol alright. When I started speaking to Dr. Chow, I was starting to get upset because she kept repeating the same thing over and over to me as if I wasn't understanding her. She had told me to come in, and we would talk. The point I was trying to make the whole time was that I could not afford their treatment. She replied, "there is nothing magical I can do...". Wonderful, I see the genuine care, Dr. Chow. I also found out that my high estimate included the placement of a nasal gastric tube, and when I asked the technician how often dogs with parvo get them, she responded with "almost every one of them do". Umm what? So why is that not included in the basic estimate if everyone gets it?! Why falsely mislead people? Because there's a few instances where dogs don't get them? No, be CLEAR and STRAIGHT FORWARD. I would rather you tell me that most dogs get it, include it in the basic estimate, and then take it off later if my dog didn't need it. At the end of the 3rd day, I was passed my CareCredit limit of $4000--so much for accurate estimates. I was given another estimate for how much it would cost for the 4th and 5th day of treatment: $1500 for the 4th and $2800 for the 5th. This was at about 7-8PM on the 3rd day. 11-12 hours later, I call to tell them I'm discharging my dog. I only live 10 minutes away, so I got there quickly and had to wait almost 2 hours to get my dog. When I was getting ready to leave, I am told that I owe an additional $1017!!!! On top of the $4100 I ALREADY PAID the night before. So let's break this down: original high estimate was for $3600 for 3 days. On the third day I was given an estimate for the 4th day of $1500. My dog was there for a total of 3 days and 7 hours, and I paid $5100!! I transferred my dog to a more affordable vet, and he is doing so much better on way less treatment and medications. He will also be there for 3 days. Guess how much my total is? $650--no, that's not a typo. Man, what the hell was I doing. Now, is VHS's treatment plan the best for some dogs? Of course. For mine? No way. I felt like they were using my dog as a case study. And to add it out there, I found out later that the senior practitioner for my dog, Dr. Chow, was a resident for internal medicine. I mean this women even went on to saying that "euthanasia isn't a wrong choice here" when I told her I couldn't afford their treatment instead of directing me to other resources that could help me pay for the vet bill (which I was later given these resources by my new vet). Don't repeat my mistake. Research on other facilities. Read Less