Amazing vets. They helped my very sick dog to have two more years with us. I love the fact that they can run most of the tests at the location, so you get instant answers. Everyone who works there is caring, helpful and knowledgeable. Read Less

I can't thank them enough for the compassion they had for me and my Kitty, Zoey today. They really worked with me and helped me through a very trying time. I am so grateful for the services they provided for us and I highly recommend them. May God bless and support them. Read Less

Incredibly Expensive My 15 year old dog had a diabetic episode while we were out of town. Our dog sitter brought her to AIM and told them she was diabetic and that she had a seizure. I spoke by phone to the vet on duty and explained that this had happened before and please do what you can but do not perform any unnecessary procedures such as x-rays. She was there approximately 8 hours before she had to be euthanized. The bill was over $4,000, including charges for x-rays. I paid the bill but a few days later requested a detailed explanation of the charges. I sent two follow-up requests but still have not received a response. My dog had a previous diabetic emergency and we took her to VCA where she had to stay for 48 hours. The bill was approximately the same as it was for 8 hours at AIM. So, beware. If you have time to choose an emergency vet, AIM is outrageously expensive! Read Less

We love the care our 2 dogs receive here. The staff are always very friendly and transparent and they understand that we want what is best for our pets without going broke in the process. If you are wondering whether you should take your pet to the emergency vet, or if you are trying to decide between here and somewhere else, just know that I have had nothing but positive experiences here. There's even a dedicated parking lot to the left of the bldg. Read Less

When your dog is waking you up at night disoriented and unable to get up or walk you need to react immediately. The hospital is very well-run and the team were pros from the initial call to the nurse to the doctor I saw. I called ahead and they were prepared for us upon arrival, checked Timmy immediately and were great at communicating the next steps and providing updates throughout. I was informed of all options including recommendations of treatment. When you need it I would highly recommend the team (luckily my dog is doing much better already!) Read Less

It is rare for an emergency animal hospital to get a 3- or 4-star review. It's either 5-star reviews from people who are incredibly thankful for the care their pets received or 1 or 2 stars from those who are upset, angry, and possibly devastated. My experience at AIMSS falls solidly in the former category, despite the fact that my cat doesn't have very long left.AIMSS is not only an emergency hospital; they are also oncology specialists. My cat Vinnie has been a patient at AIMSS for almost a year now, being treated for lymphoma. Last fall we doubted that he would make it through the holidays so we are grateful for the fact that he is still with us. Vinnie was diagnosed with small-cell lymphoma last fall. Dr. Williamson went over the various treatment options with us, explained expectations, possible side effects, and the likely expense. She was very thorough, patient, and clear with her explanations. Vinnie did well for a while on the small-cell lymphoma treatment protocol. But recently his cancer changed into a more aggressive form and his health has deteriorated (I won't bore you with the details of dealing with large-cell lymphoma in cats. Short story: it sucks).Throughout Vinnie's treatment, Dr. Williamson and Dr. Black, as well as the entire staff of AIMSS, have been incredible. They are fantastic doctors and are truly compassionate, caring human beings (and I spent A LOT of time at AIMSS over the course of many months, so I know). I am forever thankful to AIMSS for how they treated my cat and his humans and would send a friend whose pet needed emergency care or cancer treatment there in a heartbeat! Read Less

Our vet and other staff were very attentive and supportive when scheduling my kitty's MRI, ultrasounds and other tests to diagnose her sudden illness. I received email directly from her vet and we had phone calls about her care. However, when I emailed to let her know my kitty had passed away and thank her (and the AIMSS staff) for their care *NOTHING* I never heard back from anyone at AIMSS. I inquired when I picked my kitty's remains (I had brought her for cremation), and the staff member at the desk said he would look into it and get back to me and again *NOTHING*.It left me primarily with the pain and sadness of dealing with my kitty passing away but this experience with AIMSS has also led me to feel we were just a means to a credit card for them to charge. Read Less

There are few things more concerning than pet emergencies, so it's really comforting to know there's a place nearby with highly trained vets available 24 hours a day.  Their practice is modern and patient focused.  They are attentive and professional and seem to care deeply about animals.  I've found their recommendations to be well informed and they have a policy of walking you through each step of your pet's acute care.  Their facility is bright and clean and they have board certified vets on staff.  This attentive care doesn't come cheaply, however.  Rates are among the highest for comparable care I've ever seen.  In an emergency situation, its good to have the option. Read Less

A few weeks ago, I brought my puppy to this clinic for suspected kennel cough, after being referred by Pets Unlimited. It was a Sunday, which is the only reason I was here instead of my regular vet. I could have waited, but on the off chance it was pneumonia or something else serious, I didn't want to take the risk.My first impression was that it triggered my claustrophobia. The lobby is small and faces 2 doors against a wall, which serve as the treatment offices. Not to be grim, but I kind of felt like one door was the red pill and the other was the blue pill, and I better hope to be directed into the right one. That said, the receptionist was kind and professional, the facilities were clean, and the medical staff was able to see my pup in a very timely fashion...claustrophobia be damned.The vet and tech were very nice. But I would describe their approach as somewhat alarmist, especially considering the directive to quarantine my girl from other dogs for 2-3 months (and I am someone who is always willing to take the extra step just to "be sure," but seriously?). It was pretty obvious we were dealing with a straightforward case of kennel cough, which happens to be widespread throughout the city at the moment. To be clear, lest anyone freak out on me, I take the contagiousness of the illness seriously and did keep my dog out of dog parks and daycare for about 3 weeks. They ordered costly x-rays I didn't get the results of for days (after my proactive follow-up), and worse, they prescribed an antibiotic that didn't do a darn thing to alleviate symptoms. The only helpful medicine we left with was a cough suppressant that allowed everyone to sleep through the night. $700+ and one week later, I took my pup in to her regular vet, who promptly confirmed kennel cough and prescribed a different antibiotic that was immediately effective. She scoffed not only at the over-the-top x-rays, but the antiquated antibiotic course we were given - and I can't say I've ever had a vet basically criticize another's approach, but it wasn't difficult to read between the lines. It's also worth noting that AIMSS did not, even upon my follow-up to ensure the proper contact info, forward medical records to my regular vet. Thankfully, I had them on-hand because by then, I'd started to doubt their back office.For emergency services, I recommend Pets Unlimited on the north side of the city, and VCA SF Vet Specialists on the south side. And I am sure there are countless other better options in between, as well. Read Less

Dr. Kelly is so compassionate, knowledgeable, skilled and an overall good person. We unfortunately had multiple visits this month and a series of bad luck. Our cat, Simon, got attacked by a neighbors cat and our dog (2 weeks later) got attacked on the beach. Both needed surgery, but both are in such good. Dr. Kelly fixed Simon up overnight and also helped this past weekend for Toby's broken jaw. She called multiple times to give us updates even though she was super busy! Agree with the others...it is very expensive, but it's bc it's not routine care. You are literally going at all hours for some serious procedures. Also...if you don't have it...get pet insurance!!! You never know...we got a $7k bill this month between our cat and dog. One has insurance and one doesn't...it makes a big difference. Read Less

It is comforting to have this hospital so close by. I have been in need of their services 3 times in my 24 years in San Francisco. Each time they gave my pet compassionate, competent care. The most recent visit was due to our terrier experiencing sudden onset ataxia and vomiting soon after a walk. The doctor immediately suspected that she had ingested marijuana, which was confirmed by urine test. Apparently, it is very common for dogs to be exposed in or near parks. Luckily, she is recovering. I can't thank the staff enough for taking such good care of our dog! Read Less

We had to visit AIMSS twice within a month with two different dogs! On Christmas day our 9 y.o. yorkie became ill with a tooth infection, causing her lots of pain. We found AAIMS on Yelp.  Dr. Kelly and her staff were  compassionate and efficient. We left with antibiotic's, pain medicine and instructions to take her to a regular dentist for tooth extraction if the problem recurred. It did:  tooth extraction is scheduled for this week at our regular vet.   Two weeks later, on a Sunday, our 10 y.o. Westie, Brodie, became ill with lethargy and very rapid breathing. We took him to AIMSS and he had pneumonia complicated by a partially collapsed trachea.  He had to stay as an inpatient for 2 1/2 days on IV fluids, antibiotics,and breathing treatments.  This time our pet was treated by Dr. Lane, Dr. Kelly, and Dr. Chen. Each of these doctors was exceptional--kind, empathetic, and informative.  The techs and receptionists at each visit were also incredibly kind and informative.PROS:-Great doctors and staff-Seem to have all the necessary equipment/supplies needed to give top-notch care to your pets-Clean, organized facility with free parking-Open 24/7-They didn't try to sell us a lot of products with high markups-No wonder they have so many great reviews!    The care is excellent and I am sure that it is so expensive because they must have very high overhead.CONS:-The only bad thing to say is that it really IS so very, very expensive.  I imagine that almost all of their bad reviews are due to the cost. Brodie's 2 1/2 day stay approached $10,000, and as retirees there would have been no way we could have afforded that fee.  The only thing that saved us is that we have PET INSURANCE!**Please listen to the wisdom of your elders:  If you have a pet, it makes sense to have pet insurance.  If you get it when your pet is young and healthy it is quite inexpensive and you just pay for it on a monthly basis. No matter their age, it is affordable and you can negotiate how much you pay based on your co-pay amount, deductible, whether you include regular health maintenance or just illness/accident coverage, etc.  It might be smarter to simply save for your pet care every month, but how many people are truly disciplined enough to do that? For us, this just made better sense and we have purchased it for all three of our dogs for several years.  It more than pays for itself, especially as the pet ages.  Now Brodie's $10,000 bill will only cost us about $2,000: still very painful but tolerable. Read Less

Our bearded dragon was ill and it was midnight...no other emergency clinic would see him because he is a reptile. The Veterinarian on call that night, graciously took him despite everything, hydrated him and probably saved his life. I am so grateful for this man and his supporting staff! Read Less

I was very impressed with the service provided by AIMSS.  As a new dog owner, this is the first pet-emergency I have experienced so I did not know what to expect. At AIMSS, our dog was assessed by a tech right away.  Dr. Kelly was very kind and you can tell she genuinely cares about your pet's health. I appreciated that Dr. Kelly provided us with treatment options for our dog's symptoms but also informed us about other potential causes and appropriate tests to rule those out, which I'm glad we did.The staff was friendly, compassionate and very clear when explaining costs. I work in health care and understand the expenses and I did not find the costs to be unreasonable for emergency care. Very grateful for the caring doctors and staff who work late hours! Read Less

They took care of poor kitty after she got into something pretty toxic. Calmed our anxiety and gave us straight answers. You do have to pay the low end of the bill estimate upfront, so be ready with your credit card. Read Less

Thank God for this place, and that they actually have some off street parking! Haven't always had pleasant experience with reception staff but the vets have been great! It's a blessing to have 24/7 emergency care available! They're more expensive than a regular vet but they do accept CareCredit which really helps. I was able to get instant approval and they were very helpful with my application process. Overall nice folks! Read Less

Dr. Dorrie Black is phenomenal! Hands down the best provider I've ever encountered. Thank you for your thorough evaluation and prompt treatment for Addy! I'm a nurse and I've never experienced a doctor who knew so much and had such excellent bedside manner. All members of team were great. All of the other vet offices wanted to wait week to see my dog with cardiac symptoms or only treat her gi issues, Dr. Black saved my dog. Thank you so much. Highly recommend Read Less

This place is interesting. Efficient, but horrible bedside manner. I was very tired today and sick so I was slightly out of it but, they should treat the pets owner with more respect. Especially if clients are dropping a substantial amount of cash on the pet there. Not sure if I will go back for her ultrasound based on my experience. Read Less

"Doctor" met me in the little room. Said the services would be $3-4000. Dog had a parasite. I said I could not afford that. "Doctor" said he would recalculate. "Doctor" came back at $650-950. I said OK. Later, charges were: $1200. I paid. I asked: " Did the charges incur interest during my 45 minute visit?" Bill collector at counter: "I don't know". Read Less

This place will haunt me for the rest of my life as the worst decision I ever made. If I could invent a time machine I would turn back the clock and run as far away from this place as possible. They were absolutely horrible to me in every way, completely unprofessional, uncaring, and incompetent. Don't make the same mistake I made. I miss my dog every single second of every day and I'll never forget her. And I will never forgive AIMSS. Read Less

Best in SF! Caring and highly trained specialty doctors. They saved both of my dogs lives. Expensive but worth every penny. Everyone has been great. Dr. Stewart is off the charts great. Better care than my human family gets! Read Less

The late night female Doctor wanted to hold onto my dog past what was needed and incur me more costs, it felt like a tug of war dealing with her. I brought my pet in a night for toxic poisening and when I called in the AM in hopes I could take him out in the afternoon she insisted I wait until she came back on duty at 7pm, very obnoxious, but they did a good job treating my dog Read Less

Awesome group of caring and devoted animal lovers! I discovered this wonderful place while visiting my son in San Francisco. I went in to make a donation to Eddie the Dog who was attacked by a Coyote in Golden Gate Park. I would do it all over again too! Thanks for all you do! So happy to hear that he is well enough to be home with his family! You guys ROCK! Read Less

The staff was caring, supportive and very competent. The treatment for my dog was superb. I have observed Dr. Jill Williamson treat animals for 25 years. Along with Dr. Dorrie Black, and the whole team; they are a world class veterinary facility. Read Less

I cannot say enough about how fabulous the entire team is at AIMSS. I was first referred here to see Dr. Andres after my kitty Kaia was diagnosed with cancer. Her compassion and empathy know no bounds. Dr. Williamson did an amazing job with Kaia's surgery and even fixed the poorly done incision from the prior vet - you couldn't even tell where the neck-to-rear incision was after the hair grew back. Dr. Stewart went above and beyond to help manage her thyroid, even going so far as to contact the person who first discovered hyperthyroidism in cats. And the techs and admin team (like Kristie, Laura and countless others) always went above and beyond. I never felt like just another person with a pet when I came here - they truly cared about my and my cat. I hope that your four-legged friend is well enough that they never have to come here. But if your pet pal does need emergency or specialty care, please come here. It's not cheap, but you get what you pay for - and I got nearly 3 more wonderful years with my kitty because of them. They are truly amazing, and I am so grateful for all their care and support. My kitty passed away a few days ago, and when the team heard they sent me a touching card that brought me to tears - even though they hadn't seen Kaia in years. AIMSS: Thank you, from the bottom of my heart.Read Less

My girl is there now getting 'round the clock medical (and other) attention. The vets I talked to are so medically informed and are so obviously animal people that it inspires confidence in a pet's mom/dad--which is what we need. The place is tiny, I don't know how they stuff so much into such a small space yet are still able to practice top of the art medicine. I like that they are trying to keep the place non-corporate. I like that they make exceptions. Yea, a lot of the time there are a lot of pets needing attention so you have to wait a very long time to get every little step done but when you're little guy is ill or hurt, you do what you have to do no matter how long it takes. Our regular vet is just down another block but the problem I've always had with them is they close at 7pm (something like that) and are only open in the morning on Sat over the weekend--and my pets get sick and get hurt during those hours when they are closed. I also have to work to pay the vet bill so I can't get over there during their open hours and I don't want my little furry to feel they've been abandoned in animal hell. If I should ever won the lottery bigtime I'd buy them a bigger facility in the neighborhood. I am so glad they "expanded" from being just an emergency pet office (way back a few years) open during the hours other vets are closed, to a more comprehensive pet hospital and are still open 24/7. It makes a huge difference to me and mine knowing we can get medical help all the time (but I still hope we won't need it often). Everyone there has been so sweet, so understanding, so empathetic.Read Less

I rarely give a 5-star review. However, I'm totally impressed with this facility. They do not over treat, like some other specialty services, just to make money. I'm especially fond of our dog's neurologist, Carrie Jurney. She goes above and beyond to secure a quality of life for an elder ailing companion. We rescue special needs dogs so often need the services of their emergency department. Read Less

Dr. Kathy Andres is just about the most compassionate vet we've ever worked with. Our dog was diagnosed with stomach cancer and she was just an amazing vet to work with. We ended up putting Bella down because she was at a very advanced stage. We cannot say enough about how great of a woman Dr. Andres is, so compassionate and she has great people skills too. Read Less