Yelp says this location is closed but I was there today. However, this place should be shut down. I've had a few appointments here and I tried to give them the benefit of the doubt, but I deeply regret doing so. As one reviewer mentioned, they took my puppy to the back room for her vaccines last time. Why? My puppy came out shaking and whimpering. She continued on like that for the rest of the day, hiding in the corner with her tail between her legs. This is a puppy who is constantly playing and whose tail is always wagging. Today was the final straw though. Rather than even attempting to make my 4-month-old puppy comfortable, Dr. Melcon threw her down on the exam table and when she let out a little growl, I'm assuming out of shock, the vet wailed her on the nose with her stethoscope and proceeded to tell me that I had an inherently aggressive dog and that aggression was bred into her (she is a pit mix). She then muzzled her way too tightly for the rest of the visit. Even the vet technician in the room looked uncomfortable. And her brilliant training advice? Whack her on the nose when she growls and jam your fingers down her throat if she tries to chew on you. This is beyond an outdated approach to training a puppy, it's just plain cruel. Not to mention the cost. Every time we've gone there, we've spent hundreds of dollars when all we were there for were basic vaccines. She performs unnecessary tests and procedures to jack up the prices and doesn't even tell you what she's doing to your pet. Is consent not a thing in the veterinary field? They also try to talk you into their wellness plans and get pissed off when you decline. These people are thieves. My only positive note is for the male receptionist that works there. He's always been very kind and friendly and greets my dog very sweetly. I really hope he finds a better gig because you can tell he loves dogs and is a real people person too. Whatever you do, spare your pet and wallet the pain and do not go here. Read Less

We love this practice and Dr. Melcon in particular. She took care of our cat for 16 years,  When we had to put him down, recently 11 employees personally signed a sympathy card and sent it to us. We just got a new kitten, and l'll be calling Dr. Melcon tomorrow about shots and neutering. Read Less

AVOID! I had my first experience at this Vet in September of 2015 and my LAST 2 months later. I brought my Puppy into this vet when I first received him at 8 weeks old. My precious little puppy went through the usual vaccinations they give to Puppies and he was sent on his way. A nice vet, I thought. AND so close to where I live! I thought this was going to be the beginning of a beautiful relationship with my neighborhood vet. WRONG. Immediately, as I was checking out, the front desk secretary gave me an option to get vet insurance, to which I declined. She seemed very insulted at this (maybe she gets a commission for every insurance policy she receives?), for which I don't have the slightest clue why. She then gave me a dismissed attitude on the bill and when I needed to come back in for his future shots and wellness checks. ... MAYBE she was having a bad day? I let it side, and I left in an okay manor. FAST FORWARD 2 months. My puppy is due for another round of shots, as I am notified by mail. We make an appointment and arrive a week later for his shots. I am "greeted" by 2 receptionists, (Same woman and now a new woman to accompany her) who have the meanest and rudest attitudes. They are, without a doubt, the most unpleasant women I have ever encountered at a hospital type setting. Terrible demeanor... only care about their lunch they are ordering.. I can go on, but I won't because it makes me so sad to have to remember this establishment, but I it's my duty as a pet owner to warn others to stay away.Anyway, as I get past these 2 unpleasant women, I am taken into the room to where the vet (ALWAYS A DIFFERENT VET), weighs my dog and takes him away to get his shot. AWAY!? I asked if I could go with him, as he is a little scared, and they say NO ONE is allowed in the back. I plead my case saying my dog is scared and I would like to go with him and they THREATENED me saying that If I don't let them follow procedure, then I will have to go elsewhere. Dumbfounded and regretfully, I let them take him. BIGGEST REGRET. my dog came out, shaking, whimpering and with a new leash (?). Sad, mad and confused, I asked why he had a new leash? They avoided the question and said I could keep the new leash. I asked again. WHAT HAPPENED to the leash we came in with?! They hesitantly stated he got a LITTLE scared when they restrained him for his shot and he peed on himself and his leash. WHAT! They are so brutal and evil here at this vet that they terrorize the animals to quickly move the animals along to be able to have many appointments, I suppose. I was so upset that they were so harsh and insensitive to me and my dog. They have completely traumatized my dog to the point were he can not be in a vet's hospital (We go to a new and AMAZING VET DOWN THE STREET, URBAN PET HOSPITAL), without being a complete ball of nerves. AND it doesn't end there! Again, I had to face the terrible women at the front to get my bill. I asked if they could bill me as my husband was on a business trip with the card we use for these transactions. they said absolutely NOT, and that if I didn't pay at that exact moment, they would send it to collections, Immediately and my credit would be docked! They are so evil here, I can not even fully express my bewilderment. Maybe, this is my fault for not having the card, but they were so rude and short with me. So brutal. I just bit the bullet, paid with my savings account, and NEVER CAME BACK AGAIN.NEVER USE THIS VET. They should be shut down for unlawful practicews, and I do not hesitate to mention this every time one of my friends is in need of a vet. Read Less

This is absolutely the WORST place I have ever been to. I called to schedule my last DHPP shot for my newly adopted puppy. When I went in I sat in the waiting room for 20 minutes. Then was taken in the room, and the vet took my puppy into the back saying that her scale is more accurate back there. I was in the room by myself for at least 15 minutes when she came back and told me I was all done. SOMEHOW A $15-$20 SHOT ENDED UP COSTING ME $240. The vet didnt even ask me if I wanted any of the other stuff she did in the back done. THEY ARE THIEVES DO NOT GO HERE! To top it all off they tried to sell me on their "plan" after they essentially stole from me. Read Less

This is absolutely the WORST place I have ever been to. I called to schedule my last DHPP shot for my newly adopted puppy. When I went in I sat in the waiting room for 20 minutes. Then was taken in the room, and the vet took my puppy into the back saying that her scale is more accurate back there. I was in the room by myself for at least 15 minutes when she came back and told me I was all done. SOMEHOW A $15-$20 SHOT ENDED UP COSTING ME $240. The vet didnt even ask me if I wanted any of the other stuff she did in the back done. THEY ARE THIEVES DO NOT GO HERE! To top it all off they tried to sell me on their "plan" after they essentially stole from me. Read Less

This is absolutely the WORST place I have ever been to. I called to schedule my last DHPP shot for my newly adopted puppy. When I went in I sat in the waiting room for 20 minutes. Then was taken in the room, and the vet took my puppy into the back saying that her scale is more accurate back there. I was in the room by myself for at least 15 minutes when she came back and told me I was all done. SOMEHOW A $15-$20 SHOT ENDED UP COSTING ME $240. The  vet didnt even ask me if I wanted any of the other stuff she did in the back done. THEY ARE THIEVES DO NOT GO HERE! To top it all off they tried to sell me on their "plan" after they essentially stole from me.Update: they just called me back and are going to try and refund me $90ish for a test I didnt ask for, which is nice. Let's hope they do it.. Read Less

At your most vulnerable, Dr. Melcon will reach out and take your wallet. I've taken my 1 year old dog to MPH since he came home, and I've worked with three vets there, but unfortunately had to deal with Dr. Melcon each time I was in an emergency situation - the first time a bite from another dog, second time an allergic reaction and then an internal blockage. Each time Dr. Melcon's care was horrendously expensive and while I initially thought her expertise was guiding the care - I think she just throws as many procedures as possible in case she catches something. In the last case - my dog had an internal blockage. She took him in back for an xray, came back with an xray AND a sonogram - for another $300. Basically every time they go in back expect an unexplained, unapproved charge. All in the visit cost me $1225 WITH their insurance (It was $2200 without). Please note - they didn't actually do anything aside from diagnose and give an IV - the blockage cleared on it's own. WHATEVER YOU DO - DO NOT ALLOW DR. MELCON TO TREAT YOUR ANIMALThe pricing at marina pet hospital is highway robbery, they've essentially doubled standard SF pricing and then let you buy an "insurance" plan that just reduces their rates to about 20% above industry standard. There are better options, vets that respect you rather than try to exploit you. Avoid Marina Pet Hospital at all costs - or be prepared to pay all costs. Read Less

*****BEWARE OF THIS SHADY PET HOSPITAL PRACTICE!!!!****Dr. Debra Melcon should be incarcerated on how she treated our cat.  We went in and she immediately said I'll be back and left with our cat.  Dr. Debra Melcon came back and said, Ok I took blood and took at sample.  I said "WHAT????"  What doctor does something and does not even inform the owners of what she is doing before doing it?$500 is what this place owes us - Dr. Debra is should be a know as the PET FELON.  Preying on innocent animals and owners. Marina Pet Hospital SHAME ON YOU!!!!  Also, The RUDEST front desk lady... She said "If you want to have your cat alive, you BETTER do what I say..." Not only RUDE, but Antagonistic and WHO SAYS THAT TO A CUSTOMER and PET OWNER?????*****BEWARE OF THIS SHADY PET HOSPITAL PRACTICE!!!!**** Read Less

For over 16 years, Marina Pet Hospital took care of my dog with great compassion and professionalism. From catching a disease when he was a puppy to helping him rest at the end, I could not have imagined better care for him. Read Less

Love Marina Pet Hospital and Dr. Melcon in particularly. Yes. They are expensive but it's worth the price to have her knowledge and experience watching over my dog. She's calm and practical and knows her stuff! GO here if you can get in to see Dr Melcon!! Read Less

See Dr. Kim! We've been going here for almost 13 years and she is amazing and always has been. Our dog Jasmine has been lovingly cared for by Dr. Kim and team through any and all issues that may have come up over the years. Read Less

This is the vet for you if you enjoy getting ripped off!  Seriously.  I've been going to Blue Cross Pet Hospital since realizing just how BAD this practice is.  I really don't know how they stay in business other than most people are seriously hard up or just don't care about supporting a business who takes advantage of their customers.  I personally look forward to the day this company's closes its doors due to lack of business.  The staff is also a bunch of underpaid, unprofessional individuals who have serious attitudes.  DO NOT USE THIS VET. You will regret it!!! Read Less

I usually don't try to bash businesses in these reviews (this is my first 1 star rating ever). I took my golden retriever into the vet (@therealmissydog, follow her on instagram) because she had a growth on one of her eyelids. The vets told us that it was a benign tumor that would cost $3,000 to laser off, or we could buy insurance and then only pay $1,500 (but continue to pay insurance). Not only that, they told us that there was a decent chance that they would hit her tear duct during the surgery, which would mean Missy would cry... forever. We got a second opinion from another vet who said that he thought it was just a stye and to press a warm cloth on her eye for 10-15 minutes per day for some time and see if it shrinks. Sure enough, after a week, the stye/benign tumor is no longer there. Again, I do not give 1-star out of spite or because I think they were trying to rip me off. The vets were all very nice people and I think were genuinely concerned with the well-being of Missy. I give them 1-star for their complete misdiagnosis of my dog, when the cure all along was putting a hot towel on her head. Read Less

I can't say enough great things about this practice. I've seen 3 different doctors here and all care so deeply about my dog and take the best care of her. The best part is they are open 7 days a week. Instead of having to wait until Monday to call or go to emergency room, they answer and can advise as to whether I can wait until their first available appointment or get her to ER. In addition to that, they always have an opening the next morning. I never have to wait. 5 stars all the way! Read Less

Honestly, do not use this practice! On the phone I will say that the staff was nice and friendly but that sure did change when you actually arrive. 3 receptionists that I could see and all they cared about was the food that just had been delivered to them, I get it I love my food too but feeling like I am in inconvenience to the facility, I should have turned around and left. The doctor came in to see my poor sick puppy here's what happened I explained what she was doing. His reaction took a temp and looked in her eyes, looked at her and then said I will have the assistant type up a list of services and prices and you can choose what you want to do?!?! What? Are you serious? No guidance and if I wanted that I had to pay more money! I had to pay $75 for 10 min for this so called "vet" to tell me what a previous vet I called previously had suggested! Come on its expensive the least you and this office could do is act like you actually care!!!! Maybe if I was the delivery food service they would have cared about us more We will go elsewhere for help. Oh I must add I did get a wet dog food that was about $5 a can to see if this would help?! Read Less

We have lived in SF for 34 years, always with 1-2 dogs at home. I have full confidence in all the vets here but rely on Dr. Melcon's wisdom and experience. She has seen us through many operations and last moments with our wonderful dogs. We moved to Mill Valley about 10 years ago and tried switching vets. We had a new puppy with bladder control issues. After many visits to this new vet and no diagnosis, I returned to Dr. Melcon who immediately diagnosed our pup with a urinary tract infection. I was so grateful. We are back in SF now and so appreciative of Marina Pet Hospital. The front office staff are always welcoming and organized and very personable. Read Less

4 visits in the last 2 weeks with new puppy. Front desk staff has been very friendly and helpful. I went in to get flea/tick medicine and they offered to give it to Dusty so I wouldn't have to be the "bad guy". Dr. Melcon is good with our baby girl as well as with us. She takes time to explain things and lets us know when and what we need to do next. The new puppy decision was made fairly quickly and I feel very lucky to have found Marina Pet Hospital.Read Less

The veterinarian and the staff members of Marina Pet Hospital in San Francisco California are excellent. They were able to schedule my little chihuahua for an appointment and fit him into their schedule. It was so helpful. They were all so calm, caring, relaxed, comfortable with us. Little Casey was at ease and well cared for. The office is convenient and comfortable. The exam rooms are clean and well appointed. Great website and excellent online access and communication technologies. Read Less

This is a great vet hospital. The hours are long, and weekend appointments are available. The veterinarians are compassionate and calm. they examine the animals carefully and suggest treatment options for various situations based on individual circumstances. There is an in-house insurance plan which substantially reduces costs for routine care and vaccination. Your pet can have a specific doctor who will remember him from visit to visit.Read Less

Came here for the first time hoping to choose a new vet for him. We came early and still waited about 10 minutes after our appointment time to see the vet. I guess because only one vet was working that day, that it was harder for her to see everyone on time. The staff at the counter was very nice and explained the healthcare plan that they offered thoroughly and I was sold. I saw Dr. Melcon who recommended me to Dr. Wells for my dog's upcoming orthopedic surgery. Will provide an update with that after he heals within a 2-3 months. She was nice and knew what she was talking about - the x-rays itself was expensive, but I expected that since it was an average price everywhere else. It took awhile for my dog to get x-rays but I guess because he's such an active dog, it was probably really hard for her to get him to sit still. We didn't get to go in with him, but that's alright. Will update my reviews as we go in for more visits this year. Read Less

Over the course of the past 2 1/2 years my 3 pets (2 cats and 1dog) reached the end stage of life at age 16-17. They had all been very well treated and monitored by you, and it was time to say good-bye. Their deaths were all instant and peaceful and handled with great care both to them and to me. I'm very grateful. I assign a 5 star rating. Read Less

Aside from the pet shop that is so helpful to my needs, they have a grooming center. I always avail of their grooming services. My dogs love the styling. Their services are affordable. Their staff is great. Read Less

Absolutely amazing. In short they were incredibly nice and caring toward my injured dog. They were able to squeeze me in with no appointment due to the nature of the injury. My dog was timid and they let me bring him to the back room to comfort him where they gave him tons of treats and even a free toy. I'm picky with who cares for my dog but this place is amazing!Look into the loyalty plan they have I almost paid it off on the first visit huge savings! Read Less

So overpriced! I mean $75 for the office visit that lasts 5 minutes. $19 for nurse assistance for my Toy dog. #unneccessary $60 to clean my dogs ears for 5 minutes $55 to look at my dogs ears. $55 for a one time antibiotic. $37 for 1 drop of medicine in each ear. GRAND TOTAL TO GET MY DOGS WARS CLEANED $300!This is ridiculous!! Don't go here!!The doctor first try to upsell me on dogfood that my pet "needed" even before knowing what my pet was eating. Then after the exam she claimed it wasn't from her diet at all and that it was normal ear wax build up. So which one was it Super shady doctor lady. Read Less

I am sitting here in disbelief after having read recent reviews for Dr. Caroline Kim. It's as if they're describing a different Dr. Kim. From what I can tell, none of these reviewers has known her as long as I have: over 10 years. Yes, I've known Dr. Kim for more than a decade, so I'd say I have a pretty good idea about what makes her tick.Simply put, she is AMAZING.My wheaten terrier, lucky, had been seeing Dr. Kim since she was a 4 month old puppy. Sept 2002 was our first appointment.Recently, I had to move from SF to Brooklyn, which i was very conflicted about.  one of the main reasons it was so difficult to leave was knowing I'd be hard pressed to find another vet of Dr. Kim's caliber.Dr. Kim is compassionate. A wonderful bedside manner. She's hugged me when I've cried in her office. She's called to check on lucky after a surgery. She loves animals and it shows. She without a doubt loves my dog, hugging her on every visit. Taking special care with her because of a neck issue. Lucky can be a drama queen, and as a result, difficult to deal with. Dr. Kim and her wonderful staff never got fed up with lucky, and took the time to go the extra mile to find out what would calm her so she would relax and feel comfortable: one of the awesome techs told me that lucky likes body contact, so when they give her an injection or some other procedure, they hug her close to them. Dr. Kim is whip-smart. From day one, I've been impressed with her way of approaching problems. There is a logic to her process, which I can appreciate, being the daughter of scientists. It was a welcome relief after going to several vets who appeared to try things randomly, without a clear strategy, as if they were just grasping at straws. Not so with Dr. Kim. She usually lays out at least two strategies, giving the pros and cons, answering my many questions with the utmost patience.Here's another of her amazing qualities: thorough explanations BEFORE starting any procedure.Again, I can't imagine Dr. Kim treating clients as some of these reviews claim. For TEN YEARS Dr. Kim has presented me with clear and detailed options AHEAD OF TIME. She thoroughly outlines the pros and cons, as well as the costs. And wherever she could, knowing money was tight for me, she helped me to find the most cost effective way to provide the best care for lucky. In 10 years not ONCE did i ever I feel she performed any unnecessary tests or procedures, nor was I charged for anything in error.Dr. Kim even offered to speak to my new vet in Brooklyn to brief her on Lucky's 10 year history. An 80 page PDF. Dr. Kim felt it was crucial for Lucky's safety to personally explain Lucky's neck issue and "behavioral challenges" to the new vet, so lucky isn't mishandled.Dr. Kim spoke to my new vet yesterday, in fact. And after the call, she reassured me that I will be in great hands.I can tell I'm going to really like my new vet. And if she's even half as awesome as Dr. Kim, Lucky and i will be very, very lucky. Read Less

Dr. Kim is one of the most caring vets our two kitties have ever met; she will spend half an hour on the phone with you interpreting your ""baby's"" blood work (from the lab) and it's obvious that she loves all animals as if they were members of her own family....she is a true animal lover and takes her time, going into great detail, about how you can keep your animals healthy with preventive care; and if there is already a health issue, she will spend extra time with you, giving all options that are in their best interest; she's their best advocate....i wish HUMAN doctors were this enthusiastic and devoted to helping their patients, ha ha Read Less

You can't get any better than Dr.Melcon and everyone at the Marina Pet hospital. I get teary eyed with emotion writing how great they are all there. I have been dog walking for 14 years now and I have seen some pretty pathetic vetinary care with so many critical wrong diagnosis but have never had a mis diagnosis by Dr. Melcon. She puts the pets first and not the person or money. I almost think she is psychic (just kidding) with how right she is all the time and just by hearing the symptons taking a quick look and knowing what to do. If she can not figure it out she has no ego and will send you to Davis or somewhere else. She will consult other vetninary clinics if she has to. She wants to just help the dog. She is supposed to work on some days only to 4pm but I have known her to stay until midnight with some of my client's dogs and she lives in Peteluma with four kids and husband. She works four days a week but has the other doctors on the other days call her at home on her day off. She gave me her home number when my dog was gravely ill with cancer. She talked me through the entire process and at that time he was going to Davis. She called Davis without me knowing to check in on his progress. She goes above and beyond the call of duty over and over for her pets she cares for. And she is GOOD at what she does as a doctor. Read Less

I've been taking my rescue lab here for about 5 years. I love the vets and the front room staff. They are sensitive to financial issues, send reminders about vaccinations, prescribe over the phone without a visit. Read Less

I'm a former client, so this is probably more brutally honest than most reviews. I had to switch after taking my cat here for ten years when I moved too far away. The care you get here is the gold standard, but you pay for it. They run a lot of tests and do everything very thoroughly, and so you end up paying quite a bit for all of that. In my case, I was getting my cat's teeth cleaned every year for ten years here and paying a small fortune every time. However, my cat developed a heart murmur and teeth cleanings became too dangerous to undertake. They caught the murmur and advised to skip the first teeth cleaning. It's too dangerous to put a cat out to do a full teeth cleaning when the cat develops a heart murmur. Two years after the last cleaning, I brought the cat in for an exam to the new vet. The new vet RAVED about how well my cat's teeth looked and RAVED about how thorough the blood tests had been at Marina Pet Hospital. Here I am, stuck in a situation where full teeth cleanings are now all but out of the question, and so it was only the fact that everything had been done right at MPH that is keeping my cat's teeth in his mouth right now. Otherwise, I'd be looking at a very dangerous extraction. I can't say I was happy with the bill at MPH, but when you get stuck into a situation where it becomes too dangerous to do a full teeth cleaning, you are lucky when the prior ones were done right. They do things right here, and it's expensive to do. But they probably saved me a fortune on the back end, so it probably all evened out. Read Less

Dr. Melcon can be blunt, but she is a great doctor who really truly cares about the pets. I had one short visit with Dr. Kim and she was wonderful as well. My vet bill for 4 nights of hospitalization was so reasonable - if your pet has a chronic illness get the insurance, I more than made the money back within the first two visits. I understand why some people might give this place a low rating, your pet (a.k.a. your baby) is sick, they can't tell you what hurts, you're frustrated, and then you have to pay a vet bill?? But vet care isn't free and this place is more than reasonable. Bottom line, after 5 days in a row there and 4 days in the back room visiting my cat, I found the entire staff, front desk, vet techs, and vets to be nice caring animal lovers willing to do whatever they could for me and my darling cat Angel. Read Less

My husband and I just moved to San Francisco from Washington, DC with our dog Sampson. Sampson needed a bortadella shot in order for us to start taking him to doggie daycare. I founded Marina Pets through a quick google search and gave it a dry. We were very impressed! The receptionists were friendly and helpful and got us an appointment for later that day. Prices are good - $63 for the first time visit plus $18 for the bortadella shot. When we arrived at the clinic, we were seen right away. Dr. Kim had a great bedside manner - Sampson loved her and was very calm. She answered all our questions and gave great advice. We couldn't have had a better visit. She's definitely going to become our regular vet! Read Less

you will wind up with some of the best animal care with vets who love your animals nearly as much as you do. As a side note- their internal insurance plan saved me WELL over a thousand dollars on this surgery!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Read Less

Great place with very knowlegeable and friendly people. My 2-month-old puppy was completely calm and relaxed the whole time, even when she was getting a shot, and I credit the vet's friendly and calming demeanor. It's also easy to get an appointment (I got my puppy on Sunday and had an appointment for her shots on Monday) and the health coverage that the hospital offers is comprehensive and relatively inexpensive. All around good experience and great quality of care. Read Less

It surprises me to see anything less than 5 starts for both the DVMs and the office techs and staff. i have been goign to Marina Pet Hospital for years with my animals and have never received anything other than complete A+ service, kindness, compassion, and professionalism. they know me when i call, they know my kitty, and they get me in immediately whenever i have any health concerns. it can be pricey and people sometimes complain about the inhouse insurance, but it is a lifesaver. people have insurance and so should your furry family members. all the DVMs are incredbile and i would not go anywhere else! Read Less

I had to have my almost 16 year old cat euthanized this morning. He had cancer and was not responding to chemo. Dr. Melcon was there for us and gave me so much comfort in her blunt, kind way ... she seemed to know exactly what to say to me. She loves animals (she has an entire menagerie herself), and has a tremendous amount of experience treating them. She's the best. (Oh, and by the way, Harley (the cat) had diarrhea all over me in the waiting room (poor little guy), and the staff immediately and graciously not only helped me clean him up, but also gave me some scrub pants to change into so I didn't have to sit there in fouled attire. Totally helpful.) Read Less

Marina Pet Hospital has taken care of all my dogs for decades. Debra Melcon has cared for my dogs since she arrived at Marina Pet. She is the best veterinarian in San Francisco. She is thoughtful, very smart and a very creative thinker. All my dogs owe their long lives to her. Read Less

My experience at Marina Pet Hospital has been excellent. All the doctors, vet technicians and receptionists are all very experienced and hard working and the love and care that they have for their patients Read Less