The woman at the front desk was so kind and caring when I took my dog for cremation. She used so much care and calmed me down when she took my dog from my arms. Not only was the staff sweet; my dog’s box and handprint was beautiful. Read Less

The nicest staff, very sympathetic when we had to have my dog put to sleep, they let us spend as much time with him as we wanted to say goodbye, a little pricey but for the quality of care they provide it is worth it. Read Less

I have been rescuing pitbulls since 1989 in all my years none of the other veterinarians come close to the great care and concern of the small animal Center all staff very helpful and friendly. Love it! My rating between 0 and 10 is 11 +. Read Less

The veterinarians are excellent, once the client gets in the room. The administration of the facility is very poor, although those at the reception desk are very polite, but it just doesn't help much. They are either excessively under staffed, or their operating parameters are greatly lacking. Even with an appointment, plan on long waiting times. For prescriptions, call at least a week ahead of time it is due, because chances are, they are never in stock, even basic repeat ones. Read Less

The vets in this office are awesome !! Staff has always cared for my Basenji Shepherd mix. She is quite an active dog, so there are some minor injuries quite often. They know how to handle it all !! I have also boarded my animal here and they took such great care of her, in fact she didn't even want to leave one time and was playing in the pool outside. Their prices aren't too bad if you buy into the insurance, but let's face it you can't put a price on your best friend !! :) Read Less

Love this place. Have been taking my pets here for 10 plus years . I appreciate how they will show you the estimate before doing anything to your pet. And can agree on a price. Several years ago I took my dog when he was a puppy for parvo. I couldn't afford much so we came to a compromise. The nurse showed me how to put a IV in my dog and to do it a couple time a day. And thanks to this place. My dog is 5 years old and healthy. Read Less

Historically,  this vet has been timely,  professional and reasonable in cost. However I have run into two situations over the last 12 months that lead me to believe this is no longer the case. Most recently it took me 5 days to actually make an appointment by phone because nobody answer the phone and nobody return my phone call and then when I made the appointment everybody was very professional I will say however the head veterinarian virtually demanded that I up charge my one cortisone shot to be in combination with some other new very expensive drug and antibiotics to go with it and $200 worth of shampoos that have to be done twice a week it was just a exhausting a total estimate of over $700 and I just came in for a cortisone shot. I no longer recommend them and I will obviously search out Alternatives in the Hemet and San Jacinto areas. Read Less

Let's starts off with this place needs an 0! About an week ago my kitten he was very hurt and he needed care. They turned us away because they didn't have time for him, by the time we got to Murrieta 45 minutes away my kitten had died in my arms on the way. He needed CPR 40 minutes away when we were in small animal care parking lot. I always did not like them but they're only nice place in town so I went for them for help! Every time I go there with my animal somewhat sick. The first thing they offer is to my animal to sleep! My cat was attacked by dogs, they put us in the special room to tell us he needs put down or an 5,000 surgery. I know sometimes it necessary I understand that. I asked how do you even know? Did you do an X-ray? So they did an X-ray, turned out my cat didn't have any broken ribs and didn't need any surgery and didn't need put down. He was perfectly fine, just needed to relax for an few days . What if I didn't question them? My cat would be dead or I would have paid for an unnecessary surgery. But I still gave them an chance and I still went back and relied on them to help my kitten in need. But no, maybe my little kitten would be alive right now.  I feel like no one should go here unless you want minor stuff like vaccines yeah go here and pay way over price for them. Read Less

I've been going to this vet's office for the past 8 years. I've had many animals come, and go, during that time. Dr Joy and her staff are awesome animal lovers! They've been compassionate and caring whenever I've had to bring any of my dogs or cats in. The wait times can be ridiculous and the pricing is a little steep, otherwise I would have given a 5 star rating. They may give you a lot of pricing options but they're pretty straight shooters when you ask what the pet really needs and what they can skip. Read Less

Other than the fact that it took over 10 minutes for anyone to ask me if I had been helped I found the service to be very kind and understanding of this limited income senior with a need to euthanize a sick geriatric dog. I recommend them. Read Less

Love this clinic all my animals since 2009 was under their care.  The last visit was December 2016 to say goodbye to my pug.  Today I was so happy to present my new dog for vaccination, Ms. Bobby Joe (whatever the heck her   name sounds like) at the reception/check in desk, pulled out my information and claimed that I haven't settled my bill last December,  while broadcasting inaccurately the amount I owed them to the entire people at the reception area with her loud authoritarian voice that she won't check in my dog unless I settled my bill or present the receipt. Animals are like our children, once they refuse treatment it was really devastating. I called yesterday prior today's visit and and they never verified my record. She was very confident that in their system, it was not settled.  I'm from Winchester and not just around the corner to go home and present my receipt to her immediately.  Told her that in my long experienced with them, they will settle my bill first before admitting my dog/cat or they don't let me leave without paying the bill. Besides if it's true they should at least called me last December to verify it, that's exactly what I told her.  As a matter of fact the bill was settled inside the private room to be with my pug for his last day.My DISAPPOINTMENT LIES WHEN SHE EMBARRASSED AND HUMILIATED me first in front of all the people in the reception area, instead of pulling me aside and verified my record.  She consulted her manager after the humiliation and embarrassment that she had caused me. Luckily, I managed to pull out my bank statement on my phone that the payment has been taken out.  Showing them my bank statement,  is very confidential,  but I have no choice and I hate it. Evidently they just realized that their system was not updated. It was my first time that I experienced this treatment and it was hard to accept her apology after humiliation and embarrassment that she had caused me.  This review is specifically intended for her  to be sensitive to others, be professional enough to deal with your customers, confirmed everything before you turn on your loud speaker,  broadcasting your memorized  admittance payment policy and acting like you own the place. You wasted my trust and loyalty in doing business with you.THIS IS UNACCEPTABLE,  arrived home and immediately called the office manager, almost in tears while telling her exactly what has transpired during the check in. I feel better after she honestly apologize and hoping to be true to her word that she will educate her staff to preserved confidentiality and not to treat their customers like that especially their loyal ones like us, who's been with them for almost 9 yrs..  I  honestly believe that it's a fact, Hospitals and Clinics, Veterinary Clinics needs to respect owners/patients privacy in terms of treatment and bill payment.RATING:   BIG ZERO Read Less

This clinic is by far the best around. I have had my pets boarded there several times without any worry what so ever. The treatment my pets have received is top notch and the Doctors and Staff are 5 star rated. Read Less

Had such an amazing experience at this veterinarians office, the staff were all very caring and professional. They allowed me to make a walk in appointment after my cat had an allergic reaction on his face causing him to lose hair on his cheeks. Dr. Joy was so gentle and kind to my cat, was able to quickly determine what was wrong and offered an affordable solution to his reaction. I will gladly recommend this office to friends and family. So glad to have found this office. Read Less

Worst vet ever. They turned me away today when I had an emergency. So I took them to the menifee vet in the target shopping center and that doctor was so nice but unfortunate it was too late we had to put my baby boy down  I'm never recommending this place to anyone! Read Less

The Small Animal Care Center is the worst uncaring overpriced and inefficient vet I have experienced in 60 years as a dog owner.. I have had substanial experience raising ,training,showing and handling dogs to the international level. I am now retired and live on fixed income so it is imperative that I spend my money wisely. I was quite frankly "ripped off" by Dr. Joy Cress who was paid to remove defective teeth from my dog . Having already paid her a large sum to remove a large number of teeth, the dog was taken back with instructions to remove "THE REMAINDER OF TEETH" due to the fact the dog had severe gum disease. She agreed to do it and indicated that she thought it was necessary. When I went to pick the dog up, I was again charged a large fee and she had left 7 teeth in place. One of the teeth left was in severe condition and has caused the animal continuous pain. Did she leave the teeth so she make more money performing the operation again? It certainly appears that way. I have sent her numerous letters to which she has not responded. I took the dog in and Dr. Chang gave me an estimate for another thousand dollars to perform the removal of the remaining teeth AGAIN! The dog has been in pain and I am not financially able to pay to have things done twice..My only recourse is to write this review to recommend to others to find another care facility. Small Animal Care Center is emphatically NOT THE PLACE TO TAKE YOUR ANIMALS! Read Less

I got here early enough to not wait inline but even so other walk ins were taken ahead oh me the staff is nice except the receptionists really take their time to help ppl they gave me incorrect paperwork 3 times i had to get things corrected Read Less

Unlike many businesses, assessing the quality of veterinary and health care are often very subjective exercises. After all, how can we really know if the doctor is making a mistake, missing something important, etc.? How can we even know if the prices we're being charged are fair? It really all boils down to trust.My dogs Shaquie (95lb Rottweiler/Shepard mix) and Brownie (35lb little-bit-of-everything mix) are my family, and nothing is more important to me than their well-being. And from 2011 - 2015, I saw a vet in Chula Vista whom I trusted completely. So I knew when I moved to Hemet, I would need to explore several different offices until I found one I felt comfortable with. ** REVIEW (SEE BELOW FOR BACKGROUND) **Small Animal Care Center was the fifth vet I tried in the Hemet area - and will remain my vet for as long as I am here. Located in a very large, freestanding building (NOT part of a complex, the area appears quiet and safe. The facility is extremely clean and in good condition, and they have a full service grooming salon in addition to the veterinary facilities. They are open until 10pm most nights with no inflated urgent care fees!!Everyone is very friendly, and most are "pet lovers" - my girls are always greeted with lots of oohs and aahs, and treated with the care that only comes from an obvious and genuine affection for animals.The staff also really goes out of their way to meet customers' needs. I live alone, and Shaquie freaks out when she is left alone, so when Brownie has a vet visit I prefer to bring Shaquie too. Brownie is also very loud and can be disruptive when around other animals, and they've always gone way above and beyond to accommodate me with both of these special needs.Pricing seems to be very fair. It's varies from vet to vet and is difficult to do a direct comparison - but in a year and a half (with many visits, unfortunately) I only recall one time where I thought a price was a little high (and only about $10) compared to several times where the price was actually less than I expected.But of course, most importantly, is standard of care!I first met Dr. Joy, who saw Brownie for what I thought was going to be a minor problem and a relatively straightforward visit. Dr. Joy spent a lot of time with me. I really cannot stress this enough - she answered every question I had (and answered them well), and never once did i feel rushed. Later, when she found a problem in Brownie's blood work, I was able to come in for routine visits for bloodwork without needing to advance schedule appointments or pay follow-up fees, and Dr. Joy still followed up with me regularly over the phone. Though I certainly wish Brownie hadn't been sick, I could not have asked for a better or more attentive experience.Later I met Dr. Chang, who saw Shaquie. Shaquie has had hip dysplaxia since she was two, and now (at almost 6) its worsening. Dr. Chang provided exactly the same level of attention as Dr. Joy, answering all of my questions and giving me a lot of hope with many of his answers.Overall, I found both doctors to be highly competent and knowledgeable, and willing to spend as much time as necessary with their patients. Both were also extremely gentle and careful when handling my girls (which is important to me, and not the case in every vet's office).One final note - Small Animal Care Center is a franchise, and has their own online pharmacy (i.e. mail order delivery with a prescription) for convenience, as well as an online portal to view some basic information about your pets' history with them. The online portal is a little limited - but still a large step above what most facilities offer.** BACKGROUND **The vet I saw in Hemet was acutally chosen by availability - Shaquie hurt her paw on our third day here, and it was the only vet with reasonable Yelp reviews who could see her on short notice. He actually did a very good job overall, but did not seem to "like animals" in general and wasn't particularly gentle - and I also had a serious issue with their billing practices (specifically, I was surprised with a large bill which I had not pre-authorized). I saw 3 more vets in the area. One's office was filthy and unkempt, and in another the vet was not able to answer questions I had in a way which made me feel comfortable. The third, in Winchester, impressed me in almost every way (staff, doctor, cleanliness, etc.) - but was extremely expensive, and simply out of my price range.After having tried those 4, I actually gave up and decided I'd deal with the 3- to 4-hour round trip to continue seeing my vet in Chula Vista. Then, by sheer happenstance about 6 months later, I heard of Small Animal Care Center (which for some reason had not shown up in my original Yelp searches) and decided to give them a try - and have been very, very happy with them ever since! Read Less

The vet and assistant were nice. However, billing and management were unbelievably rude and inflexible. We are recurring customers, and I was using the family credit card -- which we use every time we go into the vet. The woman refused to take the card claiming I was committing identity theft. She was unwilling to make a simple call to verify, or to double check the system that we are regular customers. She instead took the medication away from me and said come back with the owner of the card. Nor did she make the followup date with me for our animal. Bottom line, they could care less about the animal or treating us right. I was frankly appalled by the rude behavior. Read Less

Let me start by saying that these people DO NOT care about the well being of your babies. I had called to see if they can squeeze me in because 2 of my puppies were lethargic and had diarrhea. They gave me an appointment at 11am that same day. When i got there, i waited about 15 minutes to be assisted. When it was finally my turn, the lady at the front desk told me that i was late and that she would have to check with the doctor to see if he would still be able to see my puppies. I told her i was here on time, that its not my problem they were taking forever assisting the people in front of me. She apologized, but now she was charging me $65 because apparently i was considered as a walk in. Instead of going back and forth with her, i accepted the fee because i just wanted my babies to be seen. Okay, they told us they would be right out to see us and call us in through the back. We waited an hour and a half!!!!!! Hour and a half guys in 90 degree weather with my sick puppies!!! The vet technician took us through the back of the building where she checked their temperature. First red flag, she never put a plastic protector on the thermometer when putting it into my puppies behind. Second, she never sanitized it after putting it in my first puppy!! All she did was wipe it with a napkin. Completely unsanitary. After everything, the vet came in, didn't even say hi, no eye contact, just said they were going to test them for parvo. I should've left then. We waited another 20 minutes for the results. The tech finally came back saying they were positive for parvo and handed us 2 quotes, one for $400 each puppy and another for $1000 each, and asked which one we wanted to proceed with. Like I'm supposed to know what parvo is??? She never explained anything, i had to ask. I didn't understand the severity of this virus. I asked if they could give me medication to take home and give to them and she said no, but that they would give them some medication now and send us on our way. The visit and medication for 2 puppies cost me $400 that day. I got home and googled this parvo virus and found out that without proper treatment they wouldn't make it past a couple of days. The next day on Saturday i called and asked if they could prescribe me subq fluids to keep them hydrated for longer periods because every time I'd give them pediolyte they would just throw it up. the lady on the phone said she would ask the doctor and call me back. My mistake was waiting for that call... early Sunday morning one of my babies passed... that day i took my littler of 6 to a different vet where they got the proper treatment to beat the virus. These people at small animal care center returned my call on Monday... just goes to show you how important your babies life is to them. I don't recommend this place to anyone. I rather drive 30 minutes to Redlands and get great care for my babies, than 5 minutes and be robbed of my money and get shitty service. This place doesn't even deserve 1 star. Read Less

I have to agree with several others that have posted reviews. Their primary mission seems to be revenue generation. Accurate diagnosis and affordable care options not so much. Our first trip was our last. YMMV... Read Less

I can't believe this place!! We took our dog in and they told us what was wrong, gave us meds and we payed over $600. A month later my dog is getting worse!! We went to another vet and they gave us a completely different diagnosis. It's actually worse then they thought and we our out another $600. I'm glad my dog is finally getting the right treatment he needs, but wish we could have had "small animals care center" give us the right information. Thank you for nothing !!!!!!!! Read Less

MANY reasons I will NOT be returning back to this place. Wait until you read my last reason, it's SO wrong. I decided to take my cat there because a few people told me that were good & reasonable in prices. 1: When I called to make my appointment, I stated my cats problem & asked what options there were to help him, so I can get ideas on prices. All the prices they told me were UNDER $100. I was excited about this. After my cat was evaluated, they printed out all the options they think I should do (a couple of the things were options discussed on the phone) NONE of those prices matched up with what they told me online. Nothing was under $150. When I asked why I was told another price on the phone, he didn't give me a clear answer. 2: The Doctor did nothing more than hold my cats stomach for a minute...that's all he did to examine him. I asked about a certain test & he didn't hesitate to tell me "yes, you should do that." No explanation or questions as to why I asked about it. For someone like me who was looking for answers about a topic i'm not knowledgable about, he didn't help to explain anything to me. After I left there, I talked to someone at my local clinic inside Petsmart, she told me more information in 10 minutes about that test than the Doctor failed to tell me. She told me it was worthless to do the test AND explained why. So the Doctor was okay with wanting to charge me $200 for a test I didn't need to do. This place is MONEY HUNGRY & tried to get me to spend $700 on more things than I needed to do. 3 : This was the icing on the cake. When I called to make my appointment, I was given 2 time options- 11:30am or 4:30pm. I chose 11:30am. I showed up at 11:30am. When checking in, the front desk lady told me that my appointment was made for 4:30pm. They put me down for the wrong time. I told her I did not choose that time & I do not live in the area. She told me she would see what she could do, returned & said that they could squeeze me in but i'd have to wait until they had an opening. I waited an hour, they got me a room at 12:30pm. When I was given the paper with my cost statement, it stated the Exam Visit was $65. On the phone, they told me the Exam Visit would be $45. I asked the nurse again why the price is different than what I was told on the phone & he said that $45 is the appointment price, $65 is the walk-in price. I explained that I DID make an appointment but it was scheduled for a different time than I chose. He said he would go talk to someone & see what he could do. Upon returning, he never brought up the situation, I had to ask him what was going to happen about the price. He told me "uh you'll have to talk to the front desk when paying, checking out." I go to the front desk & explained the situation. The girl helping me went to the back to talk to someone about it & came back saying "the nurse said he discussed it with you." I told her "no, he told me to talk to you." She then said she needed to get this approved by the manager, Crystal. The girl returned from the back after talking to Crystal & said "the manager would NOT change the price because technically you were taken as walk-in, you didn't have an appointment for the time we saw you at"................ So for THEIR mistake, they thought it was okay to charge me $20 more. Yea because I just really wanted to show up FIVE HOURS early for my appointment to be charged 20 more dollars, right? Crystal never came to the front to address the situation.I left there feeling like I was totally used & that they really only care about making money off the customers. I'm very disappointed & definitely wasted my time. Read Less

A great experience. Brought my Best friend in for a possible bee sting after a walk. Did not have appointment. They saw him right away. Dr joy and her staff were very attentive and patient. This is definitely my new vet. Thanks to the staff and dr Joy for the great care you gave my best friend.Read Less

My four pets have been clients of Small Animal Care Center for many years and have been completely satisfied. They are efficient, very friendly and extremely helpful and pleasant. I highly recommend them. Read Less

Rude, rude, rude! Not friendly at all. I called and they told me one thing I show up and they tell me something else. The lady at reception was very short and cold. I did not feel the love at this place. My causing referred me here and they were very nice to her. Maybe because she's white? I don't know, but I was not happy :( Read Less

First right when i walked in very clean and nice! Wasn't busy or crowded. Cute office looked like i was at my own Dr.'s office! Checked into my 9:15 appt which i made very easily online checked in at 8:45 was out at 9:12 was in and out fast!! By far the best animal clinic ive been to in hemet! Read Less

Very friendly. used the pet housing, my pooch was very happy to see me, and it looked like they took really good care of him. The prices were not bad, I have a small dog and had to pay for medium dog housing because they were out of room, but price was still pretty good at about 16.00 a night. I know there are places that only charge 10.00 a night, but this place was recommended and well deserved recommendation. I do not know if I will house pet there again though, ONLY because of the price. Read Less

Reading these negative posts and can't believe some! Saying that they are rude, upsell, overpriced! I COULD NOT DISAGREE MORE!! Rude? How about very busy because so many animals are brought in with more serious issues then yours may have! Trust me, if you bring in an emergency, they are on it immediately!! That is not considered rude. Upsell? How about realizing that in order for a veterinarian to adequately treat your pet, they want to make sure everything is done correctly!! Not upselling, it's called being a responsible and caring veterinarian! OVERPRICED! DISAGREE! IF You LOVE YOUR PET, and consider them your family, do they not deserve to have the best treatment available to them?? Substandard Treatment may cost less, so you get what you pay for! I have had animals for 20 years, have been to numerous veterinarian offices, to try and save maybe $30.00! Guess what? SUBSTANDARD TREATMENT FOR MY BABIES!! Even lost a German Shepherd because I was wanting to save $200.00. Had I taken him to Small Animal Care Center, he would have pulled through.. Big mistake and Never again... Paying a few extra dollars to make sure my pet gets only the best, is worth it to me! Trust is only one of the many words I have for all the staff at small animal care center! They have been my go to veterinarian office for 16 years. No other vet that I would recommend for the care and treatment of anyone's furbaby! Excellence, professionalism, reliability, fair and honest, and mostly, compassion for your family member. I will Always be your loyal customer! Much love from Faylan & Sachi! And all the rest of my previous babes, Ivan, Jaeger, Muggles, Jynx, Sam, Nala, Rizzy, Reekah, Hayka, Tanzen, Loki, Cleo, Ceasar, Sarah, Neeka, Argus. Read Less

Moved to Hemet from San Diego for work, Imy boyfriend and I have 2 dogs, we needed to find a new vet for them. Came across these guya and thought it was a great place from the looks and reviews. The employees there are super sweet, the doctor had an amazing bond with our 7 month old boxer. Loved the place so much we made them their primary vet. We especially liked that they are open really late which works for us with our work schedules. Id give them an A+. Read Less

Came in late at night with my sick kitten, receptionist had a bit of an attitude and was rude, wait time is ridiculous.... A very nice tech came in and finally told me the main vet is in the middle of an emergency and gave me an estimated wait time.Read Less

I USED. To love this place before it became chaotic . PROS---very nice veterinarian Long time staff members are amazing like Karen , Linda Zack , Nicole and Loren . Prescriptions filled here Military discount Open till 10pm CONS- high call volume .. So they have to return your call  as soon as they say hello .. which takes 4 or more hours Zack & Nicole have quit! So the New untrained staff  are all on the night shift makes it chaotic to come in during the evening . Waiting at least 30 minutes in the room to be seen by some one . Read Less

I made an appointment over the phone and they were very nice. I came in and they made sure I got taken cared of. Then waited in the exam room for about an hour because of so many emergencies but I didn't mind because they were very gentle and caring towards my dog. They took very good care of me n my dog I would recommend this place to anyone with a pet. Thank you small animal care center for saving my dog. Read Less

I have had the worst experience here this week.   Very sick dog... All they kept doing was bringing me price quotes every ten minutes higher and higher.   My son has paid over $1000 dollars they still can't tell me what's wrong.   Dr. JOY just shrugs her shoulders and tells us she doesn't know what's wrong.   Visiting hours when your animal is admitted and stays is 7-8.  When  you go you have to wait for a vacant room.   Waited in a room over 40 minutes for them to bring Hurley.   He never came had to go out and ask where he was.   Crystal the assistant manager is very rude and unprofessional she just hung up on me and WILL NOT let me speak to a manager or owner.   I don't understand!!!!!   I have way more to say.   Filing a formal complaint with VMB today.   I suggest not using them.   More worried about money than anything....    So sad!!!   Never going back there again!!! Read Less

This office is amazing!  From the staff to the doctors, I am totally satisfied with their services and utmost care. Our adopted dane had a few issues. Our dane is so happy and healthy.  Their expertise and sincere love of animals will be forever appreciated. Would recommend them with out a doubt. Read Less

I have been taking my dogs to Small Animal Care for years, two dogs in succession (as one died of old age at 15 and now my second dog) and love them... a bit of a ride to get there for me, but they treat my dog medically really well and are very kind to her.. she actually LOVES going there and jumps all over them when she arrives... and whenever she has to be boarded, including long stays during my hospitalizations, I always take her there knowing she will be near medical care if it's needed... She had bladder surgery for stones and they did very well with her and did nor rush to perform it... she is on a special diet now, and the gave me a 'script' for the special died food which I can buy in a nearby town or online from them so that she does not form the stones again... we are pretty much happy campers at Small Animal Care... I trust these vets and would not think of changing.. she is my baby doggie, and a family member, she deserves the best of care, as good as I get at my MD's! And I do not find them out of line in price to other vets I have used in the past...Read Less

Best clinic in the valley! I have been coming here for about 5 years now and the staff has always been friendly and I feel my pets are getting top notch care! I read these reviews of people complaining about the prices. I feel that they are worth it!  Outback is a bit pricier than McDonalds but if quality is what I'm looking for then guess where I am going! Read Less

Horrible place, we took our shih Tzu in to have a tooth pulled at 10:30 am, they said pick her up at 6:00, we called at 5:00 to see how she was doing they said they had not got the blood work back, was bleeding in the gums when we took her in, it was an emergency to get that tooth pulled, they left her in the cage for 9 hours to bleed out so bad nothing could be done and she died. Read Less

SACC gave poor care to my moms dog resulting in his death because she didn't have the money for the necessary treatments or diagnoses. This isn't the first time this clinic and its Vets dropped the ball in their care due to lack of funds!!! Shame on them as so called caring doctors of medicine!!!!!!. Read Less

If there were 50 more stars I would give them every one!! The doctors are wonderful, the entire staff is top notch! Dr Joy helped us get thru a VERY hard time when one of our dogs had cancer. We now have 4 dogs & 1 cat...every one of them treated at Small Animal Care Center. I HIGHLY recommend this office to everyone I have a chance to. Actually, talking to others in the waiting room, I have never heard anything but wonderful things being said. Read Less

I took my dog there for a vaccine and they said that i needed to have bloodwork and heartworm stuff and something else. All of which i politley said no to(due to the estimate being nearly $300) and would like to just have the shot. This is when the person got defensive and said that i really needed all this stuff. I was told that there is no way of telling if there are any serious problems with my dog without testing and the vaccine would be dangerous to give. I said my dog is, and has been healthy without problems. I just wanted my dog's annual vaccine given and i felt like i was being attacked and forced to spend hundreds of dollars which doesn't make sense to me. I walked out of there irritated and stressed out without getting my dog's shot. Read Less

All of the staff is very helpful and knowledgable. The office's are clean and welcoming. Dr. Cress and Dr. Thayer are completely understanding of the feelings of the owners and the pets. They know how and really connect to you as a concerened pet parent. I could never say enough good things about them. They are really really great!!!!!!!!!!! Read Less