Have gone to the Dell location in the past but recently came here a couple of times. We always expect emergency vet care to be pricey. So appreciative that the two recent times we came, they were kind, honest, and actually gave us some gentle guidance and assistance without charging us at all. The first time we found a tick that had somehow burrowed in our dog's chin without us noticing; he had gotten quite large. They took it off safely and sent us on our way with no charges since it was so quick and easy. The second time we found that our same silly dog had somehow ripped off one of his back toenails; it wasn't actively bleeding anymore but raw and pink. They took a quick look and advised us to keep it clean and dry; they offered for us to see the doc just for a bandaid but I appreciated their reassurance that it wasn't a big deal. Our two dogs are seniors, and we've taken them to both United emergency locations many a time in their lives. It's often so hard to know when to bring them in but we tend to be better safe than sorry people. It's great to have a place that doesn't gouge you for your money just because they can. Also, clean and easy to access location. ;) Read Less

Had to take the kitty boy here late on a Sunday night (of course).   He had a foxtail embedded in his eye and I could not get it.  The place was busy with other serious emergencies but when they saw Socks, he was fixed up in no time.  The prices are reasonable for the emergency services and the staff was very attentive to our needs. Read Less

They almost killed my cat by giving him an overdose of pain meds. I took him in for a simple laceration. They sutured his straight line laceration like a purse string closure, in other words, a round drawstring mess. I'm an emergency room nurse for people, so I know this was a mess. Then they gave him several drugs that I did not authorize, one of which nearly killed him. It cost me a lot of money and severe anxiety for days, not knowing what would happen to him. When I called this morning to make an appointment to have his sutures removed, as I was told I could when I brought him in and told them I was new to the area and didn't have a vet here, a woman named Christine bitchily told me to find a vet and they were an emergency vet. I paid nearly $430 to have you nearly kill my cat with an unauthorized drug and you can't even remove the stitches like you promised for free? Really? Read Less

The staff was friendly, but I'm not sure I received a clear prognosis for my poor cat. Brought him in last night & after a physical, they couldn't determine why he wasn't eating or off balance... they said there was a slight heart murmur but his breathing was okay. Charged me over $500 for blood work and a urine test. They wanted to keep him overnight to monitor. The vet said it was some sort of infection and to put him on antibiotics. We wanted to take him home where he would be comfortable. So he was given fluids and antibiotics but we were suppose to come back the next day for more meds and to check in with a neurologist. He passed away by the morning.... I wish I would have known this could have been an outcome. I would have stayed with him at my mom's house. I felt the first tech that came in and said his core temperature was low could have told us that he was older and may not make it... maybe I should have asked more questions, but I didn't research everything until after the fact. In the moment I just trusted the professionals. I didn't want him to be in any type of pain, that's why we brought him in. If he was on his last hours I would have liked to have been told and  rather had him at home versus having blood drawn and around strangers... not sure if all the tests were business motivated or necessary... all I know is our family cat is gone... Read Less

ZERO STARS HAD TO PUT ONE! We arrived at the vet hospital at 12:30 am there was one other couple there. Their dog was being crates by 2 techs the vet was no where to be found we waited until after 2am and still no vet. It would have taken 5 minutes for the vet to look at our dog and order necessary tests but no vet ever came to see us. Maybe she was on break or lunch don't know but if it's life threatening go somewhere else Read Less

The staff is very nice. Very clean facility. Waiting room is clean the individual rooms for seeing the vet are clean and th exact where they keep the animals is very clean. My puppy ate a Tylenol pill. I called and told them what happened they told me to bring him in immediately and when I arrived someone came and took him to the back right away. He had a two night stay and they called to update me in the morning and the afternoon both days. The made it very clear that I could come in any time to see him I just called ahead to let them know I was coming. I was allowed to bring a dog treat with me. His kennel was very clean they tried to make him a toy to play with to keep him busy. When I could pick him up they asked for an estimated time of my arrival and everything was ready when I got there. They had my final bill ready my medications in a bag. A tech came and explained what to do and then they I was ready to go. Didn't take more than 10 minutes to get out of there. If an emergency arises again - hopefully not- I'd go right back to them. Read Less

I went in there today with two dogs that got theirs sneaky little paws on some grapes. They helped us right away and Dr. Kristen was very honest when presenting us with options for treatment. The price they charged us was the same as what they had given me over the phone when I called before coming in. Thank you for everything Kristen and staff. Read Less

We had a feline emergency and a quick Google search revealed this place to be the closest emergency vet available. We wrapped the distraught cat in a towel and headed for United Vet. We couldn't have chosen a better place. This location is open all night, and easy to find. Installations are modern and clean, and the staff is incredibly friendly. The emergency doctor was very nice and explained us all that needed to happen. They walked us through the pricing estimate before anything was done, and the price was right. I now have this place saved in my phone contacts for the next (knock on wood) veterinary emergency. Read Less

We have used United Vet for both emergency and specialty services. The team is warm, friendly and clearly loves animals and the joy they bring into our lives. Our first visit here was for what i affectionately call the "new mommy tax" when I panicked because our puppy was coughing after eating a treat without chewing enough. They were very reassuring, helped confirm it wasn't anything terrifying (kennel cough) and sent us home with peace of mind. In October, we brought in our older cat while she was experiencing severe dehydration with kidney failure. We were pretty sure we were coming in vain, and that we were going to lose her. I am thrilled to report that the team here saved her life. The emergency staff and Dr. Reinker were with us every step of the way, getting her hydrated, her infection resolved and back home with us for four months and counting. The hospital techs (especially Courtney!) and reception staff were great and did not mind me calling and checking in, and also were proactive in keeping us informed in near real time as she was hospitalized. Dr. Reinker is very collaborative and caring, as well as being an outstanding vet. She helped us make decisions that balanced Apricot's comfort, giving her her best shot, and also trying to manage costs effectively. She clearly explained each test, the results, and how it affected the treatment plan. While some of this care was expensive at times, we felt confident about our decisions and that we had the information we needed. We were all on the same page that we didn't want her hospitalized or miserable, but that if  Apricot would fight to get better, we would fight with her. We call Apricot our "miracle kitty". She's one of those cats that keeps a piece of your heart, and I am so grateful to the team for bringing our her home to us. Read Less

My fur baby Chiquita had gallbladder mucocele. Her gallbladder started to leak into her abdominal cavity. She was in horrible condition, couldn't walk, eat, was vomiting and had bad diarrhea. Her whole body was shaking. She was dying. Doctors at the United Vet determined diagnosis correctly. 3.5 hours surgery was successful and they took care of her for an additional 8 days after the surgery while I was traveling. Chiquita is now doing great and I'm forever grateful to the wonderful doctors and staff for saving her. Read Less

I called regarding having to put our family cat down and the woman who answered the phone was amazingly kind and sensitive. As I started crying she just spoke in a very soft tone and said she was sorry and we could come in any time. We brought in our cat and the whole staff was very friendly and nice. Our cat actually passed away in my moms arms before the vet came in to put him down and they gave us all the time we needed in the room to say goodbye. They let us just leave after since we were pretty distraught, but called the next day to offer a refund for the euthanasia costs. This is a wonderful place to have take care of your pets. Read Less

Excellent care for our pup with a bulging disk. Dr Geiger and his team are knowledgeable, clear, and so sweet to our dog. Elizabeth and Laura are amazing, patient, explain everything and just overall good with people and pets. Our dog loved them even after surgery and a couple overnights. So enjoyed my visit to her and all the time I got to spend. Recommend highly. Read Less

My first 18 months with these folks seemed to be great.  I have "invested" thousands of dollars for my dog's health.  She was here three times in the doggie "ICU", multiple tests and treatments.  After all of this, she now eats a special dog food and takes medications twice per day.  Let me make it clear - she had excellent care.My issue comes with the past two weeks.  All of these 18 months I have been ordering my dog's special food through this clinic without a problem.  Two weeks ago they suddenly said "we don't order food here."  I told them historically that wasn't true, but it didn't matter.  So - I order on an online site - with the understanding the website folks will call the Veterinary clinic to get the prescription.  What happened?  The clinic got the call BUT they didn't return the call so the food didn't get ordered.  Now - I'm in a slight panic.  So - this clinic refills the medications and gives me a "list" of places that carry her food.  He specifically asked about the food and he was assured "someone will call you."  They did call - but the same answer - which is "we don't order food."  My husband's comment was "nobody seemed to know what they were doing, I think they were both new hires."  Back to the food quest.  Last week I called the first one on the list - Petsmart who says "we have it and will hold it for you."  I get there tonight, they held the wrong product.  I go to yet another Petsmart (as we called ahead) and they held the wrong product.I called #3 on the list and FINALLY found somebody who knows the food, who has the food on hand and described the packaging to me which let me know they had the right food.I'm angry these people threw me under the bus and just cost me nearly three hours of my life driving the freeways during traffic.  I'll transfer my dog to another clinic.  Her old Veterinarian is now at Sage in Campbell (Ryan Garcia).  I will never take her here again unless under great duress. Read Less

We were at a loss when on a Saturday our big (elderly) lab couldn't stand at all. The staff there were knowledgeable and caring. From the staff who carried her inside for us to the vet who quickly diagnosed what was going on (basically a canine version of vertigo). The only slight issue was when an assistant came to bring her to the back for treatment, she had no clue what to do when we explained the dog couldn't walk (we ended up carrying our dog back). Read Less

Came here on a Sunday night when my cat's breathing was irregular. They immediately took my beloved kitty and put him on oxygen. Front desk staff was kind and attentive. They are completely upfront with costs- it is more than my regular vet- but so worth the money. What others says is completely true about how quickly they respond to questions/calls. Still working through my cat's diagnosis, but so grateful to their vets. Read Less

I've brought my two huskies there now 3 times. They are professional from the minute you walk in the door the minute you leave with you animal. Even when my pup had to have surgery and spend the night...I could call anytime to check in to see how she was doing. This last time my dog got a cut above his eye...Doctor La Plum stitched up the cut with dissolving stitches. Read Less

This is about the United Veterinary Specialty & Emergency clinic at 5440 Thornwood Drive in San Jose. We found a beautiful 5 or 6-month-old orange tabbycat/kitten in the middle of Watsonville Road near Hecker Pass/Highway 152 around midnight last night. She had been mortally injured, but we managed to get her to the clinic. I wish I could remember the name of the veterinarian; he was probably in his 30s, with short, dark hair. He was very kind and gentle, and we were very grateful that, if she had to be humanely euthanized, that he was there to do what needed to be done. Read Less

This is the best Vet I've been to in 30+ years of having pets. We've been burned so many times by bad Vets. Not here. They are taking such good care of our little girl (dog), who had a stroke. Dr. Giger is amazing, he takes such care and time and treats you like a real person. He cares just as much for the owner as the pets. Brittany and Sandy are the best in animal rehab and we love the girls behind the counter too!! Please don't think of going anywhere else if you need emergency care, I know we won't. Read Less

Yesterday Tuesday 7/6/16 came at  9:30 pm and get out at 11:00 pm, there were no emergencies only one before me, the vet woman on Tuesday was terrible, start telling me it can be Pancreatic problem or something less, then send their people to do everything, the vet spend less than 5 minutes with me and told me the electrolytes were low at the end, she didn't come again, explained anything else,nor the medication! Thanks god there were Michelle because she did everything, blood test, intravenous everything! She explained what to do, the medication and also how much Pepcid gave to my little dog, very happy with Michelle help.The worst thing was that I asked to the lady in the front desk to change my last name 3 times, she didn't! The fourth she did but wrong at the beginning she put S I asked Z but she decided that with C was better ufff! But the last thing was that they told me they will send the test to my veterinary, they didn't, called and ask them to send them please and they told me: right away! Then I went with my vet for food and they told me nothing received yet! Very disappointed! I gave 3 stars because of Michelle and because the veterinary gave medicine to my little one and she is feeling better but really? One hour and a half there and only 5 minutes with the vet?!!! Not happy at all! Specially when they told me it was $300.- dollars. Read Less

These people are wonderful!! We had to take our pug, Spike, to visit after hours since he just wasn't acting right and we didn't want to wait until morning. We were greeted by Dove, who was friendly and helpful, and we were escorted to a room quickly. The vet tech (I don't know her name) was also very kind to Spike and to us, and spent a good amount of time with us. When Dr. Morehouse came in, he spent a lot of time asking questions, looking at Spike's records, and giving him a very thorough examination. He was so nice and genuinely cared about exploring all the possibilities of what was happening. It was the best service we have ever encountered from a vet. Having to leave your pup with a different vet than you're regular one can be scary but we felt complete reassurance from this whole team. Spike is like a new man this morning and we are so grateful to Dr. Morehouse and Dove and the rest of the staff at United. Thank you!! CindyRead Less

Outstanding care. We have (unfortunately) had to come here twice with two different kitties in the last couple of months. Our first kitty passed away but the compassionate care we received was amazing - from the receptionist, techs and vets. Our kitten fell suddenly ill last night and we had to admit him. We picked him up this morning and he was like a new man. If you have a pet in distress, this is where you want to go. They are not cheap, however, they are very upfront about the cost and explain everything. I ended up getting a "refund" of my deposit this morning because the charges came in less than expected. Very honest, compassionate practice. Thank you and a special thank you to Dr. LaPlume for your amazing care and great communication. Read Less

I unexpectedly had to say goodbye to my faithful friend and companion of almost 15 years. She was not just a dog but part of our family. Each and every person at United Emergency Animal Clinic treated her (and us) with professionalism and compassion that I had not expected from a place I had never been to. Thank you Doctors and Staff for making a difficult time a little bit easier.Read Less