Vca Orchard Plaza Animal Hospital

I just got back from taking my cat Emmet for his yearly check up and I am so upset. The vet Amy Lin ? (Short bob haircut) Made me feel like I was being cheap and to punish me she order all these test-my cat has an ear infection and maybe I ask too many questions. I didn’t remember the type of food because the nieghbor gives me some of her cats food, I get it at target sometimes luckys, different every time thinking my cat might get tired of the same thing anyhow. I never give him human food. I just wanted to know the cause of the ear infection. As she walked out of the room she said he needed a teeth cleaning and he’s old. I was still trying to deal with the fact that my cat has been uncomfortable with an ear infection and couldn’t tell me...AND he’s old.? I asked how old, she said 7. So I held him. Then A nurse with black hair and short bangs came in with the list of tests. It had a “prescription food” on it twice and an ear wash i was supposed to do at home. I was scared. I said no to everything but what really needed to be done. A curly haired nurse who later said was the manager came to clean his ears out, I wanted to watch to learn. she got the ear cleaning fluid in his eye OR the nurse with the black hair and bangs didn’t hold him well enough and he scratched his eye. Either way if it looked bad tomorrow I could come back and buy another medicine. I was pissed and sad. I asked about his teeth cleaning and the Curly Hair nurse said they could only do that if they put my cat under, and after $300 worth of test I had said no to. I saw the nurse with the black hair and bangs smile like, “good one”. Good lie. I don’t trust them I felt cornered. When I asked for his files the Curly haired one said she was the manager. I told her what I could at the moment but it wasn’t just the vet, it was all of them. They left me in the room with my cat and son for a long time. I cried a little but tried not to make a scene. I just wanted to pay and leave. They gave me a dermatologist referral. They all know what they did wrong. I held it in till I got to the car. How would you like someone to call your family member old, hurt them and treat them like a pay check. We had gone there since he was 2, almost 5 years. I getting his files and never going back. No trust Read Less

Vets, vet technicians, and staff administrators are consistently compassionate, & quite technically informed. Plus they are on their mark for paperwork and billing matters, be it for vaccines or procedures. They got a feline friendly grooming service which is a bonus. We've had 5 family pets seen at VCA Orchard Plaza and we have not been disappointed in 9 years. Read Less

Absolutely 5 star organization. I had to have my pug put down and all of the people that worked in VCA Orchard Plaza were extremely kind and compassionate. Prior to her passing she received superior care from all the staff. Dr Amy Lin is a Rock Star doctor! I would highly recommend this facility to anyone! Read Less

My cat was terminally ill and being treated by another doctor at a different VCA hospital. Needed a fecal run, so i brought it in to this hospital where the doctors refused to help me at all. I asked them to call the treating hospital and the doctor refused and said they wouldn't do anything unless i brought my car in for them to see personally. This was the farthest thing from necessary, the doctor clearly only wanted to pad their numbers and get more exams in. The staff seemed friendly but they were stuck in a hard place between their boss (the onsite doctors) and trying to help me. My cat died 2 days later, i don't hold this hospital responsible for my cats death, but they sure didn't do anything to try to help me. Very disappointed with how my cat and i were treated Read Less

I've been taking my 2 cats here for years and they never have a doctor available for more than 5 minutes. The ones who actually operate on and handle my cats are clueless interns. One time they even gave my older cat a dog vaccine by mistake! They told me that could potentially cause cancer in cats and that they're "sorry". Additionally, they charge ridiculous prices for everything and pressure me to keep getting more checkups for the cats, regardless their health, to continue making profits. If you care about your animals well-being and safety, DO NOT come here.Read Less

They are wonderful! I have 3 dogs, 2 crazy huskies and 1 maltepoo pomchi. I have been dealing with VCA since 2004 and would never take my dogs anywhere else. I tried it and did not have a good experience. VCA Cottle Rd. is amazing!! friendly they know who you are and my pups had the best care. I recommend VCA to all my friends with pets. my dogs at 8 and 9 yrs old and a 2 yr old are a handful. but they took care of it all. Great groomer as well. making my pups look like brand new puppies. Thanks Tor! and thank you VCA for the great service!Read Less

The incompetence of care left my dog in unnecessary pain for months. After taking her in many times for support they were not able to help her. I finally took our senior dog to a new vet. They found a fox tail in her ear that VCA was not able to find. They were able to give us an RX for rimadyl to help her with the pain. DO NOT GO TO THIS PLACE. THEY ARE A RIP OFF AND WERE NOT ABLE TO HELP WITH THE SIMPLE THINGS. Read Less