West Valley Pet Clinic

First time at this vet (been to other places with cats and guinea pigs but they were nothing special). Staff here was very professional and friendly from the moment we went in; was also able to book the evening before and get an appointment the next day. Took my sick pet chicken here and Dr. Brons treated her as if she was her own - honest from the beginning and clear on options, called every few hours with updates and next steps, and thorough when I picked her up on procedures performed and continued care needed. Very happy with this place and would definitely come back with all my pets in the future. Highly recommend!! Read Less

There are plenty of veterinary clinics within 5 miles of our home in northeast San Jose. Depending on the time of day, it can take us an hour to drive to West Valley Pet Clinic, but we do it and have done so for many years. Why? They're the very best. The experience starts at the reception desk, where several very long term employees handle everything with reassuring calmness. In the exam rooms, again, long term technicians reassure the pets and parents as they perform their brief exams for the Veterinarian. As for the Veterinarians, you won't find any finer in all of Silicon Valley. Read Less

I can’t think of any way my experience could have been better. I have a primary vet for my dog and cat but they don’t offer services for rabbits so I had to scramble to find a rabbit vet that could get me an immediate appointment and your office got me in the very next day. The entire staff was very friendly and took time to answer all my questions, showed me how to administer meds to a rabbit and did not try to charge me for many unnecessary tests, as has been my experience with some vets. I really appreciate the kindness and help I received at your office and would definitely recommend you to anyone! Read Less

I've been coming here since 2001. My various pets have been attended by y'all. You guys are GREAT! I couldn't ask for a better vet in Dr. Bronn and the staff. Who most patiently waited for me when I was late. I do appreciate that and it won't be forgotten! Thanks again, I'm very happy with this office and your work. Stellar job! Thank you for putting me at ease and giving me my baby back in one piece.Read Less

West Valley saved our bunny Karats last year after she ingested part of a foam toy.  Last week, Dr. Nesset neutered our new bunny Goldie, after the clinic in our neighbourhood said they didn't want to operate on him because his heart rate was irregular.  Also helped clear his eye duct and clean his teeth.  Dr. Nesset even called us the next day to see how Goldie as doing.  We will switch vets going forward even though West Valley is a bit of a drive from our house, because of the excellent care and expertise.  thank you Dr. Nesset! :-) Read Less

This is a wonderful vet full service... We started there because our bunny was sick and doctor Bron helped her get back on track to live a good life. This was after an emergency visit to another vet told us she was just gonna die and there was nothing to do but let her go. . . Today the four legs of a rescued shepard mix was in for her wellness and shots. They treat each animal with such respect and kindness.  When the four legs are not so sure about the vet. and when they are a rescue we don't know their history. . . so patient and kind to them. I totally trust amd feel confident in the staff!(parent of dogs amd bunnies ) Read Less

West Valley Pet Clinic truly is as good as it gets. Their compassion and empathy towards my situation was genuine.  Unfortunately one of our chickens was very sick and the prognosis was a not a good one. Everyone there understood the situation and made us feel as good as we could considering.  Dr. Nesset and her staff are very knowledgeable and have an outstanding bedside manner. I'm sorry our first experience here was brought on by an emergency, but I can assure you that I will not hesitate to bring my egg laying family members here next time I need a veterinarian's care. Read Less

Can I give negative score??? I didn't really think of posting any review here on Yelp until just now, I got to know that they rejected my boyfriend's mom and their cat because of my public complaint I posted last year. I wasn't going to sue them or anything. But I was expecting some explanation/apology from here. Malpractice happens. Everyone makes some mistakes in his/her life. But the attitude from this clinic pissed me off. I've never received any official apology or explanation from here. Yet they're declining a potential patient who's related to me because of my complaint before. They are not qualified to be in the medical field. Here's what I posted as a complaint online last year: The vet I want to complain about is Aleisha Nesset from West Valley Pet Clinic in San Jose/Cupertino. She is a nice lady but that doesn't mean she was a good doctor to my kitty.I left the country by the end of June, 2016, to visit my relatives in Asia. So I left my cat, Snowffie, with my boyfriend's family. My boyfriend's mom noticed some irregular signs of Snowffie's eye soon after we left, such as squinting her left eye a lot and tearing more than usual. So she brought Snowffie to West Valley Pet Clinic near their house. Dr. Nesset suggested that Snowffie had corneal immflamation which was probably caused by a trauma or irritation, but she said that they"confirm there was not a deeper injury/ulcer to the eye". And she prescribed the eyedrop called Bausch+Lomb Neomycin and Polymyxin B Sulfates and Dexamethasone Ophthalmic Suspension. Snowffie did seem like getting better at first but then her eye showed even worse condition. My boyfriend's mom brought Snowffie back to Dr. Nesset again and was told to use some ointment instead of that eyedrop. But Dr. Nesset didn't ask us to bring Snowffie to see an eye doctor until Snowffie already had a formation on her left eye. According to my boyfriend's mom, Dr. Nesset sounded very confident about treating Snowffie until Snowffie's eye got very cloudy and grew out a blister-like formation.I was very worried so once I came back on 8.20.2016, I even ignored my jet lags and brought Snowffie to emergency. The doctor from emergency service told me never to use that eyedrop again. When I finally got to see the eye specialist, I was told to throw away the eyedrop Dr. Nesset prescribed because that eyedrop may relieve the symptom for a shorts while but it had resulted in irritating the infected eye even more. But anyways, we had to perform a conjunctival grafting surgery on Snowffie. If Snowffie was brought to specialist sooner, everything would be better. I was so self-blamed for a while and so did my boyfriend's mom. But Snowffie is my first cat and my boyfriend's mom is not very experienced with such situation either. I just wished we were told to bring Snowffie to eye specialist sooner instead of hearing a general vet's confident words about her malpractice.I have already spent almost $4000 (by September 2016) on Snowffie. With insurance, I've still spent $1200+ out of it. And the thing I care the most is not money but how much my kitty has been suffering. Even though Snowffie is (was) recovering well, she will permanently have a screen-like scar on her eye, which will become more pale than current pink color. Her eyes used to be so pretty with copper color. They were both so round and so clear. Whenever she wide opened her eyes, I could see curiosity and excitement for this world from her. But now, she will have to look around the scar through her left eye and whenever I look at her, I feel pain deep inside me. But as long as she grows up happily and healthily, I will appreciate as always. At the same time, I want to say that vets should ask pets' owners to bring pets to specialists as soon as possible especially when abnormality in animals occurs outside of their general practice. And at very least, they shouldn't recklessly prescribe any medicine.AGAIN, I understand malpractice happens. However, the attitude from this clinic is horrible. And to all pets' owners, IF ANYTHING SHOULD HAPPEN AND DOESN'T SEEM GETTING BETTER IN YOUR PETS, SEEK FOR HELP FROM ANOTHER VET AND MAKE APPOINTMENT WITH SPECIALISTS ASAP. Wish you and your pet all my best. I'm attaching some photos from last year in timely order. Read Less

I like going to West Valley Pet Clinic because Dr. Nesset has sincere care about my Fur Babies. She knows how much they mean to me and does everything she can to help with my needs and their needs. I even travel about 75 miles one way to take my Fur Babies to her. Read Less

This Review Is Long Over Due, But Well Deserved! I Have Been Going To WVPC For The Last 17 Years, Give Or A Take A Few. WVPC Has Been There For Me, Through The Lost Of Squikie And Now For The Last 4 Years  With My New Companion " Rikki " There Are Not Enough Words To Describe How Amazing WVPC Is. WVPC Is Clean, Caring, Compassionate, Knowledgable, Accommodating, And Understanding . From The Doctors To The Employees Who Answer The Phone. These Ladies Are A Blessing! They Are Always So Understanding And Accommodating. When Ever I Have Called For An Issue With Rikki, They Have Always, I Mean Always, Been Able To Have Him Seen. What's More Important, When I Am In Distress, They Have Always Made Me Feel Comfortable With Reassurance That It Will Be Fine. But, What Really Makes These Ladies So Special, They Listen......             Dr. Nesset Is A God's Send! She Is So Special And Unique. I Have Never Met A Doctor  Who Really Brain Storms And Tries To Solve The Health Issue With Your Pet. Dr. Nesset Gives It Her All To Make Sure Your Pet Gets Healthy. She  Really Takes The Time To Listen To Your Concerns And You Never Feel Rushed Or Left Wondering.  She Also Has A Special Way Of Explaining Things So You Truly Do Understand. Dr. Nesset Will Do A Follow Up Phone Call When Necessary To Make Sure Everything Is O.K. And Will Still Address Any Concerns You May Have. It Makes You Feel Relieved, Just How Important Your Pet Is To Them. Rikki Is Blessed To Have Crossed Paths With Dr. Nesset!       I Would Like To Thank All The Employees Of West Valley Pet Clinic.............Thank You For The Past With Squikie, Thank You For Present With Rikki, And I Look Forward To Our Future!I Highly Recommend WVPC, You Will Never Find A Pet Clinic Like This..It Is The Best!!!!!!!! Read Less

We have never visited west valley, but we had an emergency and our regular vet was too busy..soThese wonderful people agreed to see us.  My wife took our sick dog and they treated her like family..in the end we had to put him to sleep and the staff was very very empathetic and feeling toward our loss.  We are now patients for life here. Read Less

I have been going to West Valley Pet Clinic since the early '80's and have always been very pleased with their kindness, expertise and loving care of our pets. Dr. Brons is especially knowledgeable and attentive though I am always happy with all of the vets when she is not available. I highly recommend them. Read Less

My family has been bringing our golden retriever to WVPC since she was a puppy (she's now almost 12!) and have continued making the drive to this clinic even after moving out of the immediate area. The staff are compassionate and knowledgeable and totally worth the extra commute!Coco developed some scary and sudden swelling in her eye this past week, and required several visits to the clinic. The staff were able to squeeze her in for same-day appointments even though they were booked because of the acuity of her symptoms. Dr. Brons was so thorough in her examination. She also patiently explained every step to me and answered all of my panicky questions. Coco ended up needing several teeth removed, and the clinic was able to accommodate Coco for a next-day appointment even though they were fully booked. Dr. Brons is a superstar vet and ended up spending 2 hours more than anticipated on Coco's procedure. Coco came home to us happy, looking considerably better, and with a complimentary pedicure! Dr. Brons also provided all of Coco's x-rays taken during her procedure, a breakdown of what was done, and neatly typed-up discharge instructions.A big thank you once again to Dr. Brons and all of the staff at WVPC for taking such good care of Coco (and me!) during this tumultuous week. :-) Read Less

Changing over to West Valley Pet Clinic has been the best decision I've made for my cat! They truly care about each and every animal. The staff are professional and very sweet. If you don't live close, it's worth the drive. Hands down, they are the best! Read Less

I love this place! They have a great staff, very knowledgeable vets and they really care about the pets and their owners. I recommend this vet to all my adopters (I have a dog rescue) I have full trust in this place. Read Less

At our latest visit with a new Pet we received both exceptional technical treatment and advice as well friendly and competant reception service. If you need High Level care for your Pet West Valley is outstanding. Read Less

I can't even begin to say what an amazing pet clinic this is. I see Dr. Nassett she is amazing. I have 2 Douge De Bordeaux one with a server heart condition. Dr. Nassett has been right by my side guiding me through all the stages, what to expect, and doing everything she can. Her staff Eva and all the girls are amazing. Dr. Nassett also has extreme knowledge and I trust her with all my dogs. Best Vet ever!!!!!!Kane, Kai, Tay Tay, Dani & JonnThank you Dr. Nassett for always being her for us!!!! Read Less

I have been taking my pets to WVPC for over 10 plus years and they are fantastic!  And I have to say Dr. Nesset is the most compassionate and competent veterinary professional I have ever worked with.  My pets are my family and I would never consider entrusting their care to anyone else. WVPC is a truly wonderful place for pets and the people who love them! Read Less

We have two parrots and one cat. Each one was very well cared for. I loved being able to use the pet portal to make appointments and get reminders. I feel our pets were given the very best care. The vets, the techs and the office staff were all incredibly friendly and welcoming. I tend to worry about my cat and they all were greatly understanding and supportive. So good with the birds too! Finding an avian vet is often difficult. WVPC was great with bird care and bird grooming.Read Less

It's all about trust - Love the staff - love and trust the vets !I have been going here for years.Would I go anywhere else ...... Absolutely not ! Extremely Knowledgeable......and up to date on new procedures to help your pets.Accommodating, professional, considerate, loving and caring.I highly recommend ! Read Less

Every person working here from the great front desk staff, veterinary technicians and the doctors are the friendliest and most compassionate people you would ever want to have care for your furry family member! Read Less

Recently we had to put our 15 year old dog to sleep. He was the joy of all my family members lives. Everyone at West Valley was great. Kind and compassionate and gave me all the time I needed to say good bye. Pepper was a loyal friend. A companion in every sense of the word. He was loved by all and we will miss him always. Thank You! Read Less

I have been to a lot of vets in my day (about 100+ for business reasons) and I give all the kudos, high-5's, thank yous, your the best, #1, 5 star all day to Dr. Nesset and her team at West Valley in San Jose, CA. They have simple and efficient systems in place, they hire a staff of individuals that are knowledgeable, friendly, amazing, patient, caring and they give our furry best friends immediate and deserving attention for every visit we have ever made. Dr. Nesset even called me back in the middle of the night (3:30am) when I thought I had an emergency situation with a pets recovery post surgery. I've even caught them working through their lunch hours. Simply put, they get the job done. Thank you West Valley team for all you do, have done, will continue to strive for success and reach for the stars because you are the IT team that we all need to keep our pets safe, happy and healthy. Read Less

I took my cat to see Dr. Govers in 2004. Initially, he provided an excellent diagnosis and treatment of a yeast infection in my cats ears. Later that year, he diagnosed my 18 year old cat with a perinephric pseusodocyst (fluid around his kidney). He proposed surgery, which I initially decided against, due to my cats age. However, Dr. Govers said surgery was a good option which could extend my cats life so I did it. My cat was sent home without any medication to control his pain. I returned to the clinic twice to request medication. The first time, Dr. Govers said pain medication wasn't recommended because it would make him too drowsy, I relented, only to return again as my cat remained in significant pain and was unable to walk or leave his crate. I spoke with a different vet during my second visit to the surgery who did not feel a major surgery on such an old cat should have been recommended and gave my cat pain medication. Later that night I took my cat to the emergency clinic, where he was diagnosed as severely depressed with a galloping heart and possible renal failure. They recommended immediate euthanasia to end his suffering. Dr. Govers did not provide sufficient care for my cat. Read Less

Dr Grover and Dr Brons have taken wonderful care of my 2 birds. Its difficult finding experienced avian vets and they're the best. One of my birds had a very nasty infection and I thought she wouldn't make it. Dr Grover took care of her and she pulled thru. Read Less