It pains me to write average (or worse) reviews. I try to be reasonable whenever I write something like this because I want to help people have a better experience by knowing what to expect. I'd also ... Read More
It pains me to write average (or worse) reviews. I try to be reasonable whenever I write something like this because I want to help people have a better experience by knowing what to expect. I'd also like to think that I can help the business in figuring out how they could make things better for their clientele if I write a review that may have some information they can use.In this case, I really wanted to like this place. As you can see, I've taken my dog here from when she was only 2 months old and now she is 1.5 years old. This place is spacious and as far as I can tell, clean. The parking lot in the front always has space. Wait time is very minimal. They always call to let you know about lab results or if your prescription is ready for pick up. They had a little bit of trouble making things happen for my pet insurance, but it was a minor hiccup. I've tried emailing them before about getting stuff for my insurance and I haven't received a response. Maybe email is just not their thing yet.Dr. Bondurant has very good "bedside manner" and takes his time to give advice and explain. Without me asking, he told me a few pointers on how to take care of a new puppy. I appreciated it and thought it's something a great veterinarian would do. Since then, I've been trying to really like this place. But for the wellness exam, multiple fecal tests, deworming, multiple visits, and vaccinations, we were out by a good amount of money and it maxed out our pet insurance benefit in the first year we had our dog. I have a tiny panic attack every time they tell me how much we owe for just one visit. It's very, very, very expensive for me as I'm fairly young, newly married, and still in college. I started shopping around for prices and I learned we paid almost 3 times as much for the same services somewhere else. I found a much, much cheaper place for vaccinations, deworming, and other routine healthcare stuff -- and I'm kicking myself for not finding it sooner. I could have saved us hundreds.I'm going to say this now, my rating is mostly due to how much this place costs. For some people, that may not be a factor at all. But to some people, it's a deciding factor.When it came to spaying my pup, I considered Dr. Bondurant because I was really worried that something could go wrong if I went somewhere cheaper. But I did my research and found a good vet nearby. No issues whatsoever and my dog was pretty much back to normal the next night after the procedure. The other vet charged less for spaying and we really had no issues at all. The same vet we went for spaying also figured out how to fix my dog's allergies and stomach issues within our first visit with her. Also, the low cost vaccination clinics are totally worth it for the routine vaccinations. We saved a lot of money going to them this year. The low cost clinics also do wellness exams for free with the purchase of a vaccination and their vets and staff are always so helpful and friendly.I just went to the San Juan Animal Hospital today with my dog. I wanted my dog to have a wellness exam before we take her on a plane with us. And it's just all too expensive all the time so I think it'll be our last visit probably. I think their quality of service is good and sometimes great. But when it really comes down to it, my dog can get the same treatment and good service at a much afforadable vet. I really tried to like this place, but I just can't afford $300+ for each visit. I hope they figure something out if they want to keep more clients. But I think they'll be fine if they don't change anything, there seems to be enough people going here to keep it afloat. It is OC afterall.Sue and the rest of the staff are always nice and friendly. They also seem to be organized and very kind to the dogs. Would I recommend this place? Sure, if money isn't at all a factor. I didn't think it was a factor until I kept taking my dog here for a year. And then it became a factor. Read Less