They'll do the very best that they can to help you and your furry family member. They'll also be completely transparent with you re. the prognosis and costs for tests and treatment. I trust them completely. Read Less

I am very disappointed in Staff Veterinarian Koko Shishida, and do not recommend her. I took my maltase Chihuahua to VCA Hospital to examine her eardrum, which I believed had a foxtail inside. After examining my pup, Dr. Shishida agreed that she also believed there was a foxtail insider my pup's ear and recommended that she go under general anesthesia to have it removed. During this procedure, Dr. Shishida was not able to remove the foxtail, but rather ruptured my dog's eardrum. She (what seemed to be authentically at the time) apologized and said she felt really bad that she ultimately left us with an unsuccessful and worse outcome. She gave my dog antibiotics and pain medicine and ensured us that if my dog continued to have problems wither her ear, she would do the procedure again, once the swelling had gone down, free of charge. A few weeks later, I called VCA Hospital to schedule an appointment to try the procedure once again. My pup has since had two follow-up appointments with her normal vet to make sure the ear is healing correctly. At the second appointment to our normal vet, our vet agreed that it was time to put my pup under general anesthesia once again to remove what looks like a foxtail surrounded by lots of ear wax and dark excess. I explained what Koko Shishida had said about doing the follow-up procedure free of charge, so went on to call VCA. However, even though the VCA Hospital staff member on the phone confirmed from my pup's medical record that Staff Veterinarian Koko Shishida promised to perform the procedure again free of charge - when the staff member went in the back room to ask her, Shishida informed them that it has been too long and she will no longer do it free of charge. This is extremely frustrating: 1) If this were the case, I would have had my normal vet take care of it. 2) Koko Shishida has wasted my time, and created false expectations of how she would/can support my puppy's recovery. Maybe the other reviews are right, and VCA is just concerned about money. Read Less

The excellent quality of medical care and the expressions of concern and compassion from EVERYONE I interacted with was outstanding. I cannot say enough about the professionalism of the surgeon, the internal medicine and critical care vets, the anesthesiology tech, the staff who handled my appointments and billing and even the front desk staff member who provided me with training on their lobby coffee machine. I think VCA BVAS hires outstanding, dedicated and incredibly kind veterinarians and staff, and I am deeply grateful for their collective care and attention to my beloved cat, who used to have a full 9 lives, and now I think may have only 4 or 5 to go....I will take this cat and all future cats to BVAS for care, no second thoughts about it. Thank you again. Read Less