Arroyo Veterinary Clinic

We started taking our puppy here back in May. I signed up for the puppy preventative plan for $900 since we were going to neuter. After getting all his vaccines and his neutering done I totaled up all my bills and they do not add up to the $900. Not even $600. I contacted to confirm there were no more vaccines needed and they told me he was good until 1 year. So I asked for a copy of the puppy plan info again because there has to be some other services they provided that maybe I just forgot about, like maybe dental checkups. Nope. Pretty much a neuter/spay, vaccines, preventative checkup and unlimited nail trims. The same day they emailed me the flyer I voiced my concern about being sold a puppy plan that I thought was discounted services if I prepaid up front. That was back on July 17th. I didn’t hear back. July 21st I followed up again. This time I received a response stating my question was forwarded to the manager. After 3 more business days in July 24th I emailed again asking for the managers direct contact because no one has responded. As of July 29th I have yet to hear anything. This is extremely sad because I didn’t want to have to find another vet. I am willing to pay for services rendered but am not happy for being sold something as if it’s and discount plan when it’s not. And the lack of response for their customer service is just unacceptable. I will add it’s been hit or miss on the visits. They started off well. But then each visit we seemed to be upsold on other items. We’ve also come out of pocket an additional $125 for non preventative care items. The day before his neutering I was told drop off is at 9, they get started about 10 and it would be about 30 minutes and I would get a call after. Being concerned for a puppy going under I called at 11:45 when I didn’t hear back. I was then told he was set to start his procedure at 12:30. So at 1:45 I called and the vet tech I spoke to was very snarky telling me he was just getting started and not done and that they would CALL ME when he was. I would not have called those two times if I was not provided incorrect times from their employees. We started taking our puppy to this vet in May and in just over 2 1/2 months we have paid out over $1000 all just for them to ignore my questions and concerns. Read Less

This is an amazing place they got my doggy in quick and the staff and doctor were unbelievably sweet and very much insightful I would defiantly recommend this office if I could give them more then five stars I would.... Read Less