Banfield
San Mateo, California
Reviews
Eddie Valadez
27 Sep 2017
REPORT
Dr. Lee was gentle, understanding, and passionate with our Senior Labrador USMC K-9 Sgt.Taker. Our experience with Banfield unlike other visits was extraordinary positive.
Adam D
6 Aug 2017
REPORT
The support staff don't seem to genuinely care about your pet. When we took our dog in with an emergency situation about 15 minutes before they closed but the front desk said the veterinarian had alr...
The support staff don't seem to genuinely care about your pet. When we took our dog in with an emergency situation about 15 minutes before they closed but the front desk said the veterinarian had already left for the day and to try "somewhere else." Why did the vet leave early and what's the point of staying open if you're just going to turn people away?! A couple of the veterinarians are nice but the rest are too robotic
Ignacia Pérez Botto
27 Mar 2017
REPORT
We took our new puppy to this clinic and the vet asked why are you here today. We said she went to the vet 2 weeks ago with her mom's owner and now we have several questions to ask, like what size wou...
We took our new puppy to this clinic and the vet asked why are you here today. We said she went to the vet 2 weeks ago with her mom's owner and now we have several questions to ask, like what size would she be, how to take care of her back (she is a duschund). The vet staied in the room with us for no more than 7 minutes and suddenly left us with the assistant who jus try to sell us an anual plan for 550 bucks. After that, they said we could have the rabies vacation and we should have the first dosage today and then come back in 3 weeks for the next shot and then come back again. All of those appointments was going to be charged! Plus, thr vaccine of course.
Also, they included in the fee this appointment, which was free, based on the receptionist because it was my dog's first visit. When we mentioned this, she said, oh, ok. (????).The vet never came back and when I asked the assistant abou the possible size of my dog she said "there is no way to know anything about how big she will be". Then I asked for back problems and she just said "it's fine".
In summary .. it is JUST BUSINESS. No dog care here. So, be careful.
17 Mar 2017
REPORT
Poor communication
Houston Midkiff
28 Jan 2017
REPORT
The staff here is wonderful and knowledgeable and they take great care of my three dogs. I have been going here for a few years now and they offer great pricing, care and long hours which include week...
The staff here is wonderful and knowledgeable and they take great care of my three dogs. I have been going here for a few years now and they offer great pricing, care and long hours which include weekends. For those of us that need that Sunday appointment, this is great. Thanks to everyone there! They also took great care of my best friend's cats until she moved a year ago and she was thrilled with the service there too. It is nice that even though she moved 700 miles away she was able to go into her new local Banfield and every note, procedure and diagnosis was there already.
Patrick Zanoni
7 Dec 2016
REPORT
Jo Maxion
5 Jun 2016
REPORT
Julie Zanna
12 Apr 2016
REPORT
This is the worst pet hospital ever. If I could give 0 stars I would. I took my dog as he was feeling down, they cheated me out of about $500 worth of exams. To then refer me to another vet, where the...
This is the worst pet hospital ever. If I could give 0 stars I would. I took my dog as he was feeling down, they cheated me out of about $500 worth of exams. To then refer me to another vet, where the doctor immediately realized my dog needed surgery. Their vets are not properly educated, they are students who just want to play with dogs. Not professional at all. When I tried to cancel the wellness plan, they said I couldn't cancel. So I paid it all off for them to stop contacting me, months later I try to make an appointment. All of a sudden, I no longer have an account. It was "cancelled" when I was told this could not happen! Worst pet hospital, do not go here! I warn you, there are much better hospitals around the area.
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Book an Appointment
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Please call
(650) 577-4115
352 South El Camino Real
San Mateo California 94402
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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Banfield
San Mateo, California
352 South El Camino Real
San Mateo California 94402
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Eddie Valadez
27 Sep 2017
Dr. Lee was gentle, understanding, and passionate with our Senior Labrador USMC K-9 Sgt.Taker. Our experience with Banfield unlike other visits was extraordinary positive.
Adam D
6 Aug 2017
The support staff don't seem to genuinely care about your pet. When we took our dog in with an emergency situation about 15 minutes before they closed but the front desk said the veterinarian had alr...
The support staff don't seem to genuinely care about your pet. When we took our dog in with an emergency situation about 15 minutes before they closed but the front desk said the veterinarian had already left for the day and to try "somewhere else." Why did the vet leave early and what's the point of staying open if you're just going to turn people away?! A couple of the veterinarians are nice but the rest are too robotic
Ignacia Pérez Botto
27 Mar 2017
We took our new puppy to this clinic and the vet asked why are you here today. We said she went to the vet 2 weeks ago with her mom's owner and now we have several questions to ask, like what size wou...
We took our new puppy to this clinic and the vet asked why are you here today. We said she went to the vet 2 weeks ago with her mom's owner and now we have several questions to ask, like what size would she be, how to take care of her back (she is a duschund). The vet staied in the room with us for no more than 7 minutes and suddenly left us with the assistant who jus try to sell us an anual plan for 550 bucks. After that, they said we could have the rabies vacation and we should have the first dosage today and then come back in 3 weeks for the next shot and then come back again. All of those appointments was going to be charged! Plus, thr vaccine of course.
Also, they included in the fee this appointment, which was free, based on the receptionist because it was my dog's first visit. When we mentioned this, she said, oh, ok. (????).The vet never came back and when I asked the assistant abou the possible size of my dog she said "there is no way to know anything about how big she will be". Then I asked for back problems and she just said "it's fine".
In summary .. it is JUST BUSINESS. No dog care here. So, be careful.
17 Mar 2017
Poor communication
Houston Midkiff
28 Jan 2017
The staff here is wonderful and knowledgeable and they take great care of my three dogs. I have been going here for a few years now and they offer great pricing, care and long hours which include week...
The staff here is wonderful and knowledgeable and they take great care of my three dogs. I have been going here for a few years now and they offer great pricing, care and long hours which include weekends. For those of us that need that Sunday appointment, this is great. Thanks to everyone there! They also took great care of my best friend's cats until she moved a year ago and she was thrilled with the service there too. It is nice that even though she moved 700 miles away she was able to go into her new local Banfield and every note, procedure and diagnosis was there already.
Patrick Zanoni
7 Dec 2016
Jo Maxion
5 Jun 2016
Julie Zanna
12 Apr 2016
This is the worst pet hospital ever. If I could give 0 stars I would. I took my dog as he was feeling down, they cheated me out of about $500 worth of exams. To then refer me to another vet, where the...
This is the worst pet hospital ever. If I could give 0 stars I would. I took my dog as he was feeling down, they cheated me out of about $500 worth of exams. To then refer me to another vet, where the doctor immediately realized my dog needed surgery. Their vets are not properly educated, they are students who just want to play with dogs. Not professional at all. When I tried to cancel the wellness plan, they said I couldn't cancel. So I paid it all off for them to stop contacting me, months later I try to make an appointment. All of a sudden, I no longer have an account. It was "cancelled" when I was told this could not happen! Worst pet hospital, do not go here! I warn you, there are much better hospitals around the area.
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Is this your business?
CLAIM IT HEREIncorrect information? Let us know