I am so unhappy with this place! ! Took my dog here for a bath! Picked him up four hours later. Defiantly did not have a bath. Did not even have his nails trimmed. Took him back and they at least trimmed them. They tried to have me pay for shots that he already had and the receptionist was not helpful, she tried to argue that his nails were so long and that why they did not look like they had been cut! Never ever again! $25 for nothing.. Read Less

I bring all of my animals here, from my cats to my parrot, and always receive high quality care and great customer service. The staff are very friendly and know their stuff. Dr. Kumar is immensely helpful, always making sure to answer any questions I had and making everything very affordable. This hospital cares about you and your pet! Read Less

Took my 1 1/2 year lab(Jax)here last week. He had been throwing up for a day and half. He wasn't eating and was very lethargic. I looked online to find a place that was open in the evening without having to take him in to emergency. I called to see if they had an opening that evening it was around 530 I didn't realize that it was down the street from where we live. The female on the phone said to bring him in right away. As soon as I got there, they were very attentive to Jax. Dr . Connor came in and examined Jax. I mentioned to him that Jax might have swallowed a sock. They did X-rays and it was determined he did swallow something. The whole time Dr Connor explained what they needed to do. As I waited in the waiting area I observed how caring the office staff was that evening to the other pets that were there. I was very relieved that he was being taken care of. The next few days, Dr Connor called me directly to check up on Jax. I was very impressed with this office. Jax did get better without having to get surgery.Very grateful to the staff and Dr Connor. Read Less

Staff was great! However, the owner, I can't say the same. I'm a local and love supporting local or businesses with great service or moral/ethics. If you are the same don't go here! Rather pay more to support the right people. Read Less

I have been coming here for about a year or so to get my dog groomed. With multiple mistakes from the staff that range from having multiple files for my one dog ( lack of current information in my file), I wanted to give this place a try.. After a few hair cuts, the one thing I have always said to them "never touch his ears!". It took years for me to grow his hair out. So disappointment. This was place was convenient and close by, but not worth it in my opinion. Customer service needs lots of improvement, and providing accurate information to clients is essential to long term customers. Not worth your time and effort. Read Less

Worst grooming experience. They cut my dog severely on her ear. Hair cut was awful as well and service was horrible, they took long in telling me she was injured and made me pay for a their horrible work. Read Less

After changing vet to one recommend by a family member I realized they would over charge by alot. Also said there was no solution to my baby's condition. He's since had surgery and is now as good as ever.Read Less

Dr Kumar & Dr Connors are OUTSTANDING!! They having been providing compassionate, honest, professional, & excellent care to my little puppy who is very sick. I can not express how thankful I am to them. The support they're providing my puppy (& me!) is superb! I can't sing their praises enough & highly recommend them! Read Less

My sister has been taking our family cat here every since we got him. We had all his initial vaccines here, along with a check-up, and baths. The previous visits seemed fine and the staff were friendly, however, the experience from the last visit ensured that we will not be returning. My sister brought our cat in for his last set of vaccines, and also decided that he should also get a bathing service. The bathing service there was said to include the bath, nail trimming, and ear cleaning. The staff in the front informed her that our cat might not dry in time and might be a little wet when we pick him up, which we were totally okay with because it's really not that big of a deal if he's still a little damp. We got him in at around 4 PM and the business closes at 7 PM. We got a phone call around 6:30 to pick him up, and when we picked him up, he was pretty wet, which, again, was totally fine with us. We also asked for flea medication to be applied onto him during the visit too, but because he was still wet, they sent him home with the flea medicine. That is totally understandable and we are more than happy to apply the medication on him once he's dried.  So, my sister left the establishment happy and satisfied that we have our little baby back nice and fresh from the bath and everything seemed well. When she got home, I discovered that his nails were NOT trimmed. First of all, as a business, this is completely unacceptable to charge a customer for a service that was not done. Wouldn't you be mad if you go to a hair salon, paid for a haircut and wash, then coming home to a head of uncut hair? Secondly, I am more aggravated by the fact that they forgot to trim his nails more so than his nails not being trimmed. I can easily trim his nails, so thats not the issue. The issue is: 1. I paid for the service, so I should get the service and 2. I do not trust leaving my precious cat at an establishment with unprofessional and forgetful employees. This really made me think to myself, did he even got his full set of vaccines during his visits? What if they also "forgot" to vaccinate him during his previous visits, and now he's walking around with missing vaccines that can potential kill him? Did we even get an ear cleaning that was promised? Probably not. I'm just no longer comfortable handing my kitty over to a forgetful staff. My sister called them right away to informed them about his nails not being trimmed and their solution to the problem is to bring him back and also a discount on the next bathing service. The next day, we were about to bring him back, but at the sight of the carrier, he moaned and ran away. We came to the conclusion that it was also just going to be a waste of our time and unnecessary stress on the kitty to bring him back to this place just for a nail trim. As for the discount on the next bath? No, thank you! I am definitely taking my cat to a different pet hospital where I don't have to worry about whether or not my cat received the service or not. Read Less

I really do like taking my dog here. Dr. Kumar is very nice and generally I do like the way Kiwi is groomed after her grooming vists. I just wished they didn't tell me my appointment was at 10am I go in at 2pm to check for her she' still not ready. Kiwi wasn't returned to me til 5pm that particular day. Thats 7 hours! Kiwi is a 3lb yorkie. I dont think it takes 7 hours to groom her. Maybe they could've told me bring her in later? Lets just say it took them 2 hours to groom her...soooo she's sitting in the cage for 5 hours? I don't know what to do. Read Less

Was referred by Bunny Bunch Rabbit Rescue to come here to get the rabbits that we adopted from there spayed. I was nervous for our rabbits as they were still quite scared of anything new and were skittish. We brought them in for a check up prior to the surgery in the morning. We thought our doctor was very professional. She weighed them and checked them out prior to the spaying. They gave the bunnies anesthesia around noon and then they monitor them after the surgical procedure so that they can be picked up after about 4pm. Though our rabbits were resistant to taking the pain medication prescribed after a couple days (so we stopped administering it as we didn't want to force them), they began to walk around more and by the end of the week they were no longer limping and appeared to be back to their old selves. Read Less

[flea medicine]I come here if my dog's flea medication because they'll occasionally have rebates available. I got $25 off Trifexis recently.[grooming]This part of the review is a bit late overdue. I have to dock 2 stars for this because it was undeniably the worst haircut I have ever seen on my dog. He's a Maltese poodle, and we wanted a teddy bear cut. His fur was matted, so they weren't able to accommodate. I completely understand that situation. However, they shaved him unevenly and left his tail...untrimmed. It looked like he had a fluffy pillow attached to his butt because they didn't even layer it or thin out the hairs near his butthole. I was extremely disappointed about this $55 service. I normally go to Petsmart for grooming but I came here trying to support smaller shops where I'd believe they'd take better care of my dog. Back to Petsmart I go for a cleaner cut at the same price. Read Less

**Update 7/2016**I had a emergency visit and I had a different experience. I realized that if I am going to make any more appointments, I will just ask for Dr. Kumar. She really cared, was very easy to work with, and informative. I appreciated that. -----------------------------------------------------------I was looking for a new vet when I moved to Santa Ana and this place has great reviews and looks nice, so I gave it a chance. I have gone there three times now, the first time I had an appointment and waited almost an hour to see the veterinarian. The second was for a nail trim, which was terrible, some nails were cut way to short to the point where they were bleeding and others looked untouched. The third visit, my dog had an appt for 10:30am for grooming, I called 4 hours later to see when she would be ready and they informed me she hasn't even started. I can't help but be pissed off that they didn't communicate with us or ask us to reschedule. They have terrible service and no respect for someone's time. If there is an emergency they could just tell us so we can make the choice to stay or reschedule. I gave two stars because the place is well taken care of, otherwise their service isn't great. Read Less

I have brought both my pets here. I have a 4 year old bunny and a 8 year old chihuahua. I love how attentive everyone here is. From the actual vet to the receptionist who assist the veterinarian. They fixed my bunny right up. She is hopping along well and healthy now. We are now here because my chihuahua is having difficulties breathing. The cost is not very affordable since we are not used to spending a lot on our pets. But if you want great attentive service, veterinarians who know what they are doing and not just trying to give your pets medicine they don't need to run up your bill... Come here. I've had bad experiences with other terrible pet clinics in the past. I will never go anywhere else. Read Less

Left my pet for about 7 hours, they called back before closing saying they didn't have time. I took time off work and it was a complete waste to come here. Also the staff doesn't seem like they want to be helpful. I wouldn't bring my pet/buddy here again. Thanks for reading. Read Less

Left my pet for about 7 hours, they called back before closing saying they didn't have time. I took time off work and it was a complete waste to come here. Also the staff doesn't seem like they want to be helpful. I wouldn't bring my pet/buddy here again. Thanks for reading. Read Less

My dog has severe allergies, and being that she is "my baby" i have been extremely stressed over it. But the staff has all taken their time in helping me to understand whats going on and helping to relieve some of my worries. They have a puppy plan for new puppy shots etc, best deal Read Less

I had a great experience at Puppy Amore!! I was treated so sweetly (it was my first time dropping my cat Bo off at a vet) and felt completely comfortable with my kitty in their hands. The vet called me and went over the exam results and educated me on what was best for Bo, without trying to sell me hundreds of dollars in service. I would recommend this place to anyone with animals!! Read Less

We went there to get a puppy. We left with nuthing. There was one bulldog that had cherry eye and an emaciated bernese mountain dog losing fur. The boss took out this girl shih tzu. Unlike most puppies, she was very calm. I tried putting her on the floor and she whined. She looked very fatigue and tired. She was $900 but you can ask for their "monthly payment options" they sell sick puppies and other animals please dont buy from here! The moment we came in the smell of feces almost knocked us out! Read Less