Santa Clarita Animal Hospital
Santa Clarita, California
Reviews
Lydia M
6 Feb 2022
REPORT
Thursday 2/3 I heard my cat CRYING in the backroom while getting bloodwork. She came back in the room crying in her carrier so I know it was her.
When she first was taken back there, I heard someone...
Thursday 2/3 I heard my cat CRYING in the backroom while getting bloodwork. She came back in the room crying in her carrier so I know it was her.
When she first was taken back there, I heard someone ask if she was an evil cat. Why was that language used towards my cat or anyone's for that matter? I felt really uncomfortable and then to hear her cry... which I've never heard her cry ever and she's 8yrs old. Their back room was so loud, I could hear them yelling, laughing, talking loud... all while they had a needle in my cats vugular vein.
I went for a pre op appointment for a dental visit that Dr. Bones had recommended but after 2 attempts or me asking for a an estimate and never got. Appointment felt very rushed, I was given any information about the procedure, but as vet tech Gabby said, "I didn't ask for any information ". So cool, I'll take that one but still should have been explained. Anyway, I called my husband after the visit and he felt just as upset as I did. I got home and called. Talked to Lauren the receptionist, she said there wasn't anyone till the next day. But she listened and agreed that she would be upset too. I thanked her for listening.
Half an hour later vet tech Gabby called. I thought I was supposed to be called by a manager? How unprofessional for a vet tech to handle a customer service issue and interesting that she took it upon herself to call. If she hadn't had done anything wrong then she would have just let the manager handle it, right? She wouldn't let me get a word in at all which was beyond frustrating because the first thing she should have done was apologize that I was upset. She was arrogant and condescending the whole time. She said that between vet techs "evil cat" is how they determine the cats needs. If you care about animals, evil, shouldn't even be said. She didn't apologize at all. She just kept saying that my cat was, "such a good kitty. So well behaved" . I told her that I wasn't talking about my cats behavior, I was talking about theirs. She repeatedly said my cat wasn't crying, over and over. Seriously?!? I HEARD my cat in the back crying and coming back into the room in her carrier CRYING. I had had enough and said the conversation was over, cancel the appointment and I'm not coming back.
Next day, no call from a manager. I tried to call but 3 times in a row I was put immediately on hold and then hung up on. So I blocked my number and called again, got right through! But the first time the Manager, "Charles" was on the phone, hour later he was in a meeting, husband called an he was still in a "meeting". I asked for my cats records so that I can go somewhere else, after going there st least 8yrs, never going back. I read through my cats records and vet tech Gabby wrote about our conversation, which had nothing to do with my cats health so it shouldn't be in there. Her statement was false and completely unprofessional and it was never her responsibility to call back an upset owner. Days later, I'm still wondering what the hell they did to her? Haven't heard anything. They told me to email the manager through their generic email. Which I'm not going to do, because obviously the receptionists use it and they aren't letting me get through to the manager so I'm writing it here.
This is the 2nd time I have felt uncomfortable there. We took another cat last year to be out to sleep. He has cardiologist myopothy and was in heart failure, had had a recent upper respiratory infection and his health degraded rapidly and he would not let me give him his heart medication. This was a heart breaking decision that we did not take lightly at all. We had our research and his regular vet Dr.Chang's support and his cardiologists support. The end of life visit was with Dr.Bones, which I regret 100%. First, thing she asked was, "What's wrong with Opie?" His file on his condition was lengthy. His heart was failing and a natural death for heart failure is f****** horrible, look it up. What a horrible and insensitive question to ask right when we are saying goodbye to our best friend. If she didn't understand she could have called ahead of time before we went to the appointment. Unkind and unprofessional. They told us the process was, we spend time with him, click the button and they will come and sedate him so we can spend more time with him and then to click the button when we were ready for the last shot. We clicked the button for him to be sedated, or so we thought. But she came right in and gave him the last shot and that was it. I'm letting go of my pet, it's their job to inform me and stick to the process. We knew we were walking out with him at peace, but this was the worst euthanization experience we ever had.. We didn't feel supported at all and since we were asked that inappropriate timed question, we felt judged.
I shouldn't have gone back and that was my mistake. I've been taking my animals there a long time and something has changed in a very peculiar and inappropriate way. My cats best interests and my best interests were not in mind. I'm saddened, disappointed and angry. We didn't complain after the euthanasia because it was so upsetting and we knew we did the right thing for Opie. But after this last visit with Agnes, I'm never going again.
Danarra Ban
9 Jul 2018
REPORT
Already have recommended SCAH to multiple people, some who actually take their pets there. SCAH has been very kind to my furry friends and me. It's appreciated.
Angel Aguiar
18 Apr 2018
REPORT
I’d give less than 1 star if pos. This place is all about money, and less about the actual care of your pet. I was new to the Santa Clarita area, and based on some reviews choose this location as my H...
I’d give less than 1 star if pos. This place is all about money, and less about the actual care of your pet. I was new to the Santa Clarita area, and based on some reviews choose this location as my Huskys new vet. Worst choice. I was being charged without notice, and when questioning why, I received the worst customer service(the attitude from the girl in the back office is nothing pretty, from the look on her face, to the things she had to say!). My dog was diagnosed with giardia, and at the time of the diagnosis, the vet had no answers to any of my questions. Her answer for all my questions was a website I can search through. She had Zero knowledge. Instead of acknowledging my concerns with giardia, she was trying to convince me to fix my dog, and get him other vaccines that were not needed. ($$$$) After switching my dog to another Vet, I was told that the medication my dog was being given at Santa Clarita would have never cured him. It would have just continued treatment after treatment($$$$). The new vet doubled the same medication and added another. My dog is now Giardia free, of course with no help from Santa Clarita. When trying to reach the office manager for help with the issues I was experiencing, it took my 3-4 weeks of calling to finally get a hold of him. I left several messages, and never received a call back. He was also no help. Thanks for Nothing, never will I ever resort to you again Santa Clarita Animal hospital. You were a waste of my time, and money!!!!!!😡😡
LYNDA HOPE
17 Apr 2018
REPORT
My husband and I, have been using Santa Clarita Animal Hospital for many years. Recently, our german shepherd had a growth, which had to be removed. Our german shepherd, Cassie, is like one of our c...
My husband and I, have been using Santa Clarita Animal Hospital for many years. Recently, our german shepherd had a growth, which had to be removed. Our german shepherd, Cassie, is like one of our children and we were extremely nervous due to the size of the mass. Dr. Chang is AMAZING, as well as their ENTIRE staff. She took the time to explain everything and had her staff call us the next morning, to see how Cassie was doing. It was not a small surgery and the mass was huge. Her bedside manner is wonderful and she treats ALL of the dogs, like they were her own. For a stressful experience, she and her staff were 10 stars. Thank you Dr. Chang and staff! All of you are AMAZING!
Karen T. Brown
10 Apr 2018
REPORT
We've left the area but still make the 57 mi (one-way) drive to come here. We trust these vets and will continue to come here. The staff and doctors have always been professional and courteous.
Christina Fitton
11 Mar 2018
REPORT
The staff was great I didn't even have an appointment and they were able to squeeze me in my dog riders shots. They played with my puppy so much he didn't even realize he got the shots and he came out...
The staff was great I didn't even have an appointment and they were able to squeeze me in my dog riders shots. They played with my puppy so much he didn't even realize he got the shots and he came out wagging his tail. Great informative veterinarian and he told me what to expect in the weeks to come.
Charles Vance
29 Jan 2018
REPORT
I had to put my dog down after 16 years of friendship. They really personalized my best friend and called her by name. The Doctor and staff are amazing and helped me through all of this.
Juana Duarte
23 Jan 2018
REPORT
We've been taking our pets to this hospital for 20 years. Every vet and technician has been very caring and listened to our concerns. We've been very well taken care of. I recommend them highly.
Issis S.
12 Aug 2017
REPORT
I had a great experience today taking my furry animal to the vet. Friendly staff. Now I have peace of mind knowing my dog has a yeast infections in hes ears and not ear mites.
eileen m.
9 Aug 2017
REPORT
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gen...
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gentle and capable people. However, our experience with the veterinarians has been spotty. There are so many, it can get confusing and we have received different advice for the same issue from various vets. Some advice worked better than others. .While they were caring and kind with our pets, I believe they fell short of the mark when we brought our 17+ year old dog in because she had stopped eating. Blood work showed that her kidney and liver values were extremely elevated (about 5x normal) and her thyroid level was very low. Her pancreas levels were also twice the norm. Additionally, she had lost 17 pounds over 10 months and she was having trouble walking and getting up. The advice we got was to have them hydrate her, give medicine for nausea in case that was why she wasn't eating. They also suggested we try a different prescription food than the one we had been giving her. The tests, office visit, subcutaneous fluids, meds and 1 can of dog food (yes, they actually charged us for that!) came to almost $450. When she seemed worse the next day, they suggested that I learn how to give her fluids and that they could add a couple of other prescriptions that might help. I took her in that day and spent another $180 which included 3 bags of fluid to take home. The following day, yesterday, she didn't seem better and I began to question the value of the recommended treatment. I called the office and asked the vet about the likelihood of a 17 year old dog recovering her organ function. I was told that they couldn't make an accurate prognosis without a $230 ultrasound of her kidneys and liver. She said it could take up to a month for the organs to recover (which would require bloodwork every week or so) and asked if I could "afford the time." At that point it felt like they were trying to get as much money from us as they possibly could before my dog died. I realized that it was time to think about euthanasia- even if Miko's condition improved, she still wouldn't be able to walk. I read about at home euthanasia, SCAH gave me the number of Peaceful Pets and last night Miko passed peacefully at home with us. I feel the hospital did us a huge disservice in their advice. While I understand that they couldn't tell us what to do, I feel that they should have been more realistic in their diagnosis. Their advice made me feel guilty about doing what was obviously right for my wonderful pet instead of guiding me to the best decision for her. If we should ever get another pet, we will find a different vet.
Sarah S.
28 Jul 2017
REPORT
We've been taking our cat here for the past 5-years, incredible staff and Dr. Chang is the best. It's worth the drive from Palmdale.
Rod M.
24 Jun 2017
REPORT
I really want to thank all of the staff that assisted us with the difficult process of putting our dog to rest. They were very compassionate and helped guide us from beginning to end.
Amanda M.
5 Jun 2017
REPORT
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to cho...
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to choose from. We decided to go with the Santa Clarita animal hospital. I had called and made an appointment for Sunday at 3:40. The woman over the phone was extremely nice and advised us to come about 10 minutes earlier so we can fill out new patient forms, so we did. We arrived at 3:30 and were warmly greeted by the ladies at the front desk. We filled out the paper work and gave it back to them. About five minutes later they took us in. They weighed my dog and I believe they took his temp. They then left us in an exam room and told us the vet is running a little behind. Fast forward 45 minutes later and still nothing. We ended up walking out at exactly 4:41. I get that people and business can get backed up at times, but over an hour after our appointment? When we were walking out the front desk ladies were really apologetic, but it's not their fault. It wouldn't have killed the vet to come into the exam room and update us on a time frame. Seeing as though they don't respect or value patients time, we will not be giving this place another chance.
Kristie L.
2 Jun 2017
REPORT
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterd...
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterday, our beloved dog passed away on our way to them, and when we arrived, they got us immediately to a room so he could be diagnosed. When it was confirmed he was gone, they were compassionate and helpful, allowing us to sit with him as long as we needed. Thank you to the staff for being there with us, and for giving our boy the care he needed to be comfortable in his last months.
Candice S.
25 May 2017
REPORT
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very ...
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very high... its obvious they are trying to squeeze as much money out of each person as possible. Bedside manner is also very poor. My dog is a rescue and has cropped ears. The first thing the vet said was 'who chopped you up like this?'. This is all disappointing because it used to be so great.
Jessica Reiche
11 May 2017
REPORT
I am very hard to please. I openly admit it. This place is incredible. I wish I could find human dr.s that care this much for their patients. No matter what it costs, if you want the best for your fur...
I am very hard to please. I openly admit it. This place is incredible. I wish I could find human dr.s that care this much for their patients. No matter what it costs, if you want the best for your fur baby..go here! Five years ago, they saved my dogs life. When every other vet said their was nothing to be done. Every time I go back, I keep getting the best service. To the person who said it's too much money: I bet you didn't make an appointment. It's always more to have an emergency visit. Gotta plan ahead. They make last minute appointments too. Very amazing place!!!
Emma Cortez
23 Apr 2017
REPORT
Great Doctors, great staff, great care.
Mikeal H.
6 Mar 2017
REPORT
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regardi...
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regarding Genji and his symptoms), and most of all caring. I definitely appreciated the great sense of humor from the staff and how they went the extra mile to get pictures of my boy (with my permission) to show me just how...out of it he was. Kudos to the team and I look forward to bringing Genji in the future...for check ups...hahahaha
Danniella M.
25 Feb 2017
REPORT
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie a...
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie and now patches.
Kevin P.
1 Feb 2017
REPORT
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until thi...
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until this clinic is open. I wish I would have come here and have stayed far away from the 24hr emergency clinic down the street as I would have saved nearly $2,500 in the last couple of months and would have also saved alot of stress and anxiety as well. Please trust me when I say that this should be the only vet to take your pet to in Santa Clarita.
Christian O
31 Jan 2017
REPORT
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is ex...
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is expensive especially when they try to take advantage of you when you most need it thankfully I was able to find another office that is not trying to rip you off when you're mostly need it .
Christian
31 Jan 2017
REPORT
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is ex...
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is expensive especially when they try to take advantage of you when you most need it thankfully I was able to find another office that is not trying to rip you off when you're mostly need it .
Aidree A.
6 Jan 2017
REPORT
Dr. Chang is awesome. She's so easy to talk to & she actually cares. Chris is really cool, too.
Rhiannon C.
2 Jan 2017
REPORT
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assume...
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assumed were included in the exam price since there was no additional quote provided). He came to the conclusion that she had an ulcer and we would try eye drops and return in a few days to see if it had made any progress.When I went to the receptionist desk to pay, the price was almost FOUR TIMES the original quote. When I asked the receptionist if there was anything they could do for us considering the fact that they did not run these additional charges by us, she went to speak with her office manager Holly. Holly was very sweet when she came out to speak with us but unfortunately the doctor followed. The doctor over took the conversation and pretty much told us that we were not welcome back if we did not like his practice. I have never experienced such unprofessional and embarrassing customer service in my life.Needless to say, I will never return to this sneaky, insanely rude, money hungry vet again.
Bob Berumen
8 Nov 2016
REPORT
I have had nothing but good experience with this vet. I have been with them since they were further north on Bouquet years ago. I went to a vet on McBean and Decoro who told us our dog had cancer and ...
I have had nothing but good experience with this vet. I have been with them since they were further north on Bouquet years ago. I went to a vet on McBean and Decoro who told us our dog had cancer and would require chemo therapy lasting 6 months to a year. Well I declined and took her (Daisy) to where I should have in the first place Santa Clarita Animal Hospital. They gave her an inexpensive RX and 6 years later all the bumps and stuff is gone. Still loves her walks. Thanks SCAH.
Adam Geib
30 Oct 2016
REPORT
We brought our cat in 10 days ago to have a problem anal gland expressed. Supposedly this was accomplished, however the cats anal gland ruptured again. The reason to have the procedure done is to avoi...
We brought our cat in 10 days ago to have a problem anal gland expressed. Supposedly this was accomplished, however the cats anal gland ruptured again. The reason to have the procedure done is to avoid the painful situation the cat is in, and the large expense it entails. I don't believe the procedure was actually performed, and we were billed and sent on our way. Then we brought him back only to have a doctor look and verify what we already knew administer a shot of antibiotics and were charged the full visit. This is a very frustrating situation, and we will be taking him elsewhere from now on.
Deby Baxter
25 Sep 2016
REPORT
The only complaint I have is that the doctor did not call me the day after my dogs surgery to see how he was doing. I really expected the Vet to call to make sure everything was going OK or if we nee...
The only complaint I have is that the doctor did not call me the day after my dogs surgery to see how he was doing. I really expected the Vet to call to make sure everything was going OK or if we needed any help.
Cassie E.
17 Sep 2016
REPORT
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sund...
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sunday. The yelp reviews had me a bit concerned with my decision to come here. I asked to go back with my Ivy. They allowed me to sit on the floor outside her crate in the back. No issues at all, very understanding about my concern not knowing them. Dr. Ryan, apparently he is new to the team, was direct but nice and answered all questions. Since I was sitting on the floor in the back I can say he had a great disposition toward his team as well. I was very pleased with him pleased with the way he treated my baby and the way I saw him with his team. That speaks volumes. The techs Stephanie and Andy were great. Personable and treated us well. They didn't mind me sitting in the floor either. The front desk Stephanie and Jocelyn took care of a mishap on my bill, nicely. Very nice as a front desk should be. Spoke well on the phone as well. Needless to say I am a VERY particular person and work in healthcare. I will say I will come back to Dr. Ryan, maybe not the other doctors mentioned in the other yelp reviews but YES to Dr. Ryan Folse!
Julie Bork Padula
27 Jul 2016
REPORT
I've been bringing my pets to SC Animal Hospital for 5 years. The doctors and staff are extremely caring and knowledgeable. Dr. B just did knee surgery on my lab and he's as good as new. Dr. Walsh and...
I've been bringing my pets to SC Animal Hospital for 5 years. The doctors and staff are extremely caring and knowledgeable. Dr. B just did knee surgery on my lab and he's as good as new. Dr. Walsh and Dr. Tran have taken excellent care of my other dogs and cats and always prpvide me with alot of eductional info about what is happening, what they're doing and why. Really great group of people.
iVET360
27 Jul 2016
REPORT
Santa Clarita Animal Hospital's entire staff is compassionate and so knowledgeable about pet care. We've had pleasant experiences with everyone we've worked with at their veterinary hospital, and thei...
Santa Clarita Animal Hospital's entire staff is compassionate and so knowledgeable about pet care. We've had pleasant experiences with everyone we've worked with at their veterinary hospital, and their deep compassion for pets and pet owners really shows.
Jami LoVullo
12 Jul 2016
REPORT
Had a terrible experience. Brought my dog in who wasn't feeling well on a Sunday, when my regular vet was closed. Place was weird from the start. Tech was almost non-responsive he was so sullen. Recep...
Had a terrible experience. Brought my dog in who wasn't feeling well on a Sunday, when my regular vet was closed. Place was weird from the start. Tech was almost non-responsive he was so sullen. Receptionist barked out "Pet's name??" as a greeting before I even walked in the door. Vet was decent but didn't greet my pet at all before examining him, wrote an estimate that included things we hadn't talked about and included was a fee to have the x-rays read by a "specialist". I asked if the vet couldn't read her own x-rays and was told, "well yes, but specialist do it all day long". Okay, well we had no idea if he needed a specialist or not since we were doing basic diagnostics but...Sat in the room after my dog was brought back getting blood pulled waiting for the doc who never came back in. No instructions, no watch for this or that, no follow-up. Finally opened the door and stepped into the hallway, waiting. Girls at desk saw me do it but didn't say a word. Finally I said "Um should I come out there or?" Girl said "yes". I sat down, a few minutes later she said "That's 369.00". I paid and waited for further instructions, when none came I said "so will someone call me tomorrow with the results?" She said "Yes.". That was it. Walked out. Waited all day today for blood test results after being told they would call this morning. My dog was still sick. I called at 10:30 and was told the doctor wouldn't be in until 11:30. Explained my dog was still sick and needed to go to my own vet so needed results asap. Waited two hours. Called back. Was then told vet would be in at 4pm. I explained I could not wait that long. Receptionist was snotty and said she was "also waiting for the vet". Infuriating. Vet finally called at 3:00. Took to my own vet (thankfully) but still didn't have blood work I requested to show them through email. Also never got records or itemized receipt of what they had done. No one really gave a shit about my dog or my request. Already written a Yelp review and told everyone I knew through my own FB Page. Unacceptable customer service, unacceptable veterinary care and unacceptable concern. Never again.
Marina Hatfield
1 May 2016
REPORT
Thank you for an outstanding experience! The office is so clean, the service is efficient, and the veterinarian expertise is top notch. Pancake is all better, which you know because of the two follow-...
Thank you for an outstanding experience! The office is so clean, the service is efficient, and the veterinarian expertise is top notch. Pancake is all better, which you know because of the two follow-up calls you made to share her test results and check on her improvement. Thanks again for treating my cat like a little Princess and making her well again
Michelle Rompal
23 Apr 2016
REPORT
Just wanted to give a Shout Out for Dr. Kari F. Cueva(Walsh) at Santa Clarita Animal Hospital! She is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very...
Just wanted to give a Shout Out for Dr. Kari F. Cueva(Walsh) at Santa Clarita Animal Hospital! She is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge & extremely nice/pleasant professional manner put us at ease immediately! Not only does she take great care of our 2 Rottweilers, I absolutely enjoy speaking with her. She is and will always be our #1 choice of care for our Rottie's!
Mekenzie Rompal
23 Apr 2016
REPORT
Dr. Kari F. Cueva(Walsh) is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge and extremely nice/pleasant p...
Dr. Kari F. Cueva(Walsh) is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge and extremely nice/pleasant professional manner put us at ease immediately! Not only does she take great care of our 2 Rottweilers, I absolutely enjoy speaking with her. She is and will always be our #1 choice of care for our Rottie's!
Becky Jaharis-Quigley
21 Feb 2016
REPORT
I don't even know where I should begin in telling you how amazing this staff is.From the moment you walk in, you are greeted and they let you know how important your cares and concerns are for you pet...
I don't even know where I should begin in telling you how amazing this staff is.From the moment you walk in, you are greeted and they let you know how important your cares and concerns are for you pet. Dr. B and Dr. Walsh have a very special place in my heart for the loving care they have taken with my animals over the years. Dr. B has cared for a number of our family members and I always felt like he was up front... No bs and honest. You always feel informed and put at ease knowing you where placing these members of your family in good hands. Dr. Walsh was the most compassionate and amazing person I could of ask for a year in a half ago in dealing with me and my best friend, Ida Renee during the last 3 months of her life. Now we have a new puppy and even though we no longer live in the SCV, you better believe we made the hour drive so Tundra would be in the best care for her first visit as well as any that will follow with none other then Dr. Walsh
Chardonnay Hooker
22 Jan 2016
REPORT
My dog Kloe and I are the biggest Fans of this loving establishment. Recently we had a bad experience at another location and I was very nervous searching for a new veterinarian. When I spoke to the t...
My dog Kloe and I are the biggest Fans of this loving establishment. Recently we had a bad experience at another location and I was very nervous searching for a new veterinarian. When I spoke to the the staff by phone earlier today and was worried that Kloe had another flare up in her ear. They heard my concern and set our appointment for tonight. As soon as we walked in we were greeted in such a friendly manner and with great energy. The waiting area was spacious and clean. When we were seen by the the Doctor , I was so impressed with her kindness and her relax manner of sitting on the floor with my dog sweet talking her with love. It Truly stole my heart away. I have never had someone take so much time educating me on what some of the issues could be for my Kloe. We finally have a breakthrough for our #FurBaby with a educated plan to help Kloe with her Allergies. We deeply appreciate your Passion for What you do!!!! Your Fans Forever....
Elaine Otsuka
22 Apr 2015
REPORT
The staff and doctors are readily available to help. I have been going here for over 4 years now and my dog has received very good care. I like that the vets aren't overly aggressive or pushy.
AJ S
9 Apr 2015
REPORT
They did a very good job of taking care of both me and my dog. I highly recommend this place. Had several visits and they were all exception.
Haley Walsh
2 Mar 2015
REPORT
This Is the best vet I've ever been to! I've been bringing my personnal dogs and cats here for years, I recommend all of my friends and family here and I also bring all of my rescue animals here! They...
This Is the best vet I've ever been to! I've been bringing my personnal dogs and cats here for years, I recommend all of my friends and family here and I also bring all of my rescue animals here! They are educated, nice and great pricing. Dr. Walsh is my favorite but all of the vets here are amazing.
Chris C
20 Feb 2015
REPORT
In the past I have taken all my pets to Dr. Aaron. She was great and when she was here the rating would be an excellent. Dr Aaron is no longer here so I took my pet to another vet for a well exam and...
In the past I have taken all my pets to Dr. Aaron. She was great and when she was here the rating would be an excellent. Dr Aaron is no longer here so I took my pet to another vet for a well exam and my pet came out injured. When I complained they banned me so I was unable to get help for my injured pet and was unable to order my pets meds online. I was told the vet would call me back the day I called and nobody called me back about my injured pet. Dr. Walsh has only had her license for 6 months and it shows. Do not bring your pets here if you want good care!
Linda Cox
24 Apr 2013
REPORT
My poor dog Dexter had an emergency... he had a bubble in his eye (I know I am not using the correct medical terminology). I called Santa Clarita Animal Hospital as it was on a late Saturday night. ...
My poor dog Dexter had an emergency... he had a bubble in his eye (I know I am not using the correct medical terminology). I called Santa Clarita Animal Hospital as it was on a late Saturday night. My usual Vet was not open. They saw him immediately!! I was so impressed by how clean the facility was and professional and knowledgeable the staff. Dexter was so nervous and Dr. Walsh was kind and gentle with my beloved dog! This is the best pet hospital I have ever been to and I have now switched my services over due to their wonderful care along with more convenient hours! Dexter's eye was better within a day!
byson082409
24 Aug 2009
REPORT
my puppy was given to Dr. Burkhartsmeyer to be treated for Parvo. After two and a half days with Dr. Burkhartmeyer my puppy had gotten worst. We asked why he didnt give our puppy the plasma he promise...
my puppy was given to Dr. Burkhartsmeyer to be treated for Parvo. After two and a half days with Dr. Burkhartmeyer my puppy had gotten worst. We asked why he didnt give our puppy the plasma he promised the day before, he replied that it was too late and the office was closing for the night. So my puppy had to continue enduring another night of vomitting and diarrhea. We then asked why he didnt give the plasma transfusion this morning and he said that he was waiting for us to give permission even though we had already given the permission the day before when it was said that the transfusion would happen. He then told us if we didnt like it then we can take our puppy now. After we had spent over $2000 for four days of treatment Dr. Burkhartsmeyer turned his back on us and asked us to leave with our sick puppy. We then had no choice but to take him to another Vet to have him euthanize because he had suffered too much.
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Santa Clarita Animal Hospital
Santa Clarita, California
Business Hours
Monday
07:00AM-20:00PM
Tuesday
07:00AM-20:00PM
Wednesday
07:00AM-20:00PM
Thursday
07:00AM-20:00PM
Friday
07:00AM-20:00PM
Saturday
09:00AM-17:00PM
Sunday
09:00AM-17:00PM
Popular Hours
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12p
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Reviews
Lydia M
6 Feb 2022
Thursday 2/3 I heard my cat CRYING in the backroom while getting bloodwork. She came back in the room crying in her carrier so I know it was her.
When she first was taken back there, I heard someone...
Thursday 2/3 I heard my cat CRYING in the backroom while getting bloodwork. She came back in the room crying in her carrier so I know it was her.
When she first was taken back there, I heard someone ask if she was an evil cat. Why was that language used towards my cat or anyone's for that matter? I felt really uncomfortable and then to hear her cry... which I've never heard her cry ever and she's 8yrs old. Their back room was so loud, I could hear them yelling, laughing, talking loud... all while they had a needle in my cats vugular vein.
I went for a pre op appointment for a dental visit that Dr. Bones had recommended but after 2 attempts or me asking for a an estimate and never got. Appointment felt very rushed, I was given any information about the procedure, but as vet tech Gabby said, "I didn't ask for any information ". So cool, I'll take that one but still should have been explained. Anyway, I called my husband after the visit and he felt just as upset as I did. I got home and called. Talked to Lauren the receptionist, she said there wasn't anyone till the next day. But she listened and agreed that she would be upset too. I thanked her for listening.
Half an hour later vet tech Gabby called. I thought I was supposed to be called by a manager? How unprofessional for a vet tech to handle a customer service issue and interesting that she took it upon herself to call. If she hadn't had done anything wrong then she would have just let the manager handle it, right? She wouldn't let me get a word in at all which was beyond frustrating because the first thing she should have done was apologize that I was upset. She was arrogant and condescending the whole time. She said that between vet techs "evil cat" is how they determine the cats needs. If you care about animals, evil, shouldn't even be said. She didn't apologize at all. She just kept saying that my cat was, "such a good kitty. So well behaved" . I told her that I wasn't talking about my cats behavior, I was talking about theirs. She repeatedly said my cat wasn't crying, over and over. Seriously?!? I HEARD my cat in the back crying and coming back into the room in her carrier CRYING. I had had enough and said the conversation was over, cancel the appointment and I'm not coming back.
Next day, no call from a manager. I tried to call but 3 times in a row I was put immediately on hold and then hung up on. So I blocked my number and called again, got right through! But the first time the Manager, "Charles" was on the phone, hour later he was in a meeting, husband called an he was still in a "meeting". I asked for my cats records so that I can go somewhere else, after going there st least 8yrs, never going back. I read through my cats records and vet tech Gabby wrote about our conversation, which had nothing to do with my cats health so it shouldn't be in there. Her statement was false and completely unprofessional and it was never her responsibility to call back an upset owner. Days later, I'm still wondering what the hell they did to her? Haven't heard anything. They told me to email the manager through their generic email. Which I'm not going to do, because obviously the receptionists use it and they aren't letting me get through to the manager so I'm writing it here.
This is the 2nd time I have felt uncomfortable there. We took another cat last year to be out to sleep. He has cardiologist myopothy and was in heart failure, had had a recent upper respiratory infection and his health degraded rapidly and he would not let me give him his heart medication. This was a heart breaking decision that we did not take lightly at all. We had our research and his regular vet Dr.Chang's support and his cardiologists support. The end of life visit was with Dr.Bones, which I regret 100%. First, thing she asked was, "What's wrong with Opie?" His file on his condition was lengthy. His heart was failing and a natural death for heart failure is f****** horrible, look it up. What a horrible and insensitive question to ask right when we are saying goodbye to our best friend. If she didn't understand she could have called ahead of time before we went to the appointment. Unkind and unprofessional. They told us the process was, we spend time with him, click the button and they will come and sedate him so we can spend more time with him and then to click the button when we were ready for the last shot. We clicked the button for him to be sedated, or so we thought. But she came right in and gave him the last shot and that was it. I'm letting go of my pet, it's their job to inform me and stick to the process. We knew we were walking out with him at peace, but this was the worst euthanization experience we ever had.. We didn't feel supported at all and since we were asked that inappropriate timed question, we felt judged.
I shouldn't have gone back and that was my mistake. I've been taking my animals there a long time and something has changed in a very peculiar and inappropriate way. My cats best interests and my best interests were not in mind. I'm saddened, disappointed and angry. We didn't complain after the euthanasia because it was so upsetting and we knew we did the right thing for Opie. But after this last visit with Agnes, I'm never going again.
Danarra Ban
9 Jul 2018
Already have recommended SCAH to multiple people, some who actually take their pets there. SCAH has been very kind to my furry friends and me. It's appreciated.
Angel Aguiar
18 Apr 2018
I’d give less than 1 star if pos. This place is all about money, and less about the actual care of your pet. I was new to the Santa Clarita area, and based on some reviews choose this location as my H...
I’d give less than 1 star if pos. This place is all about money, and less about the actual care of your pet. I was new to the Santa Clarita area, and based on some reviews choose this location as my Huskys new vet. Worst choice. I was being charged without notice, and when questioning why, I received the worst customer service(the attitude from the girl in the back office is nothing pretty, from the look on her face, to the things she had to say!). My dog was diagnosed with giardia, and at the time of the diagnosis, the vet had no answers to any of my questions. Her answer for all my questions was a website I can search through. She had Zero knowledge. Instead of acknowledging my concerns with giardia, she was trying to convince me to fix my dog, and get him other vaccines that were not needed. ($$$$) After switching my dog to another Vet, I was told that the medication my dog was being given at Santa Clarita would have never cured him. It would have just continued treatment after treatment($$$$). The new vet doubled the same medication and added another. My dog is now Giardia free, of course with no help from Santa Clarita. When trying to reach the office manager for help with the issues I was experiencing, it took my 3-4 weeks of calling to finally get a hold of him. I left several messages, and never received a call back. He was also no help. Thanks for Nothing, never will I ever resort to you again Santa Clarita Animal hospital. You were a waste of my time, and money!!!!!!😡😡
LYNDA HOPE
17 Apr 2018
My husband and I, have been using Santa Clarita Animal Hospital for many years. Recently, our german shepherd had a growth, which had to be removed. Our german shepherd, Cassie, is like one of our c...
My husband and I, have been using Santa Clarita Animal Hospital for many years. Recently, our german shepherd had a growth, which had to be removed. Our german shepherd, Cassie, is like one of our children and we were extremely nervous due to the size of the mass. Dr. Chang is AMAZING, as well as their ENTIRE staff. She took the time to explain everything and had her staff call us the next morning, to see how Cassie was doing. It was not a small surgery and the mass was huge. Her bedside manner is wonderful and she treats ALL of the dogs, like they were her own. For a stressful experience, she and her staff were 10 stars. Thank you Dr. Chang and staff! All of you are AMAZING!
Karen T. Brown
10 Apr 2018
We've left the area but still make the 57 mi (one-way) drive to come here. We trust these vets and will continue to come here. The staff and doctors have always been professional and courteous.
Christina Fitton
11 Mar 2018
The staff was great I didn't even have an appointment and they were able to squeeze me in my dog riders shots. They played with my puppy so much he didn't even realize he got the shots and he came out...
The staff was great I didn't even have an appointment and they were able to squeeze me in my dog riders shots. They played with my puppy so much he didn't even realize he got the shots and he came out wagging his tail. Great informative veterinarian and he told me what to expect in the weeks to come.
Charles Vance
29 Jan 2018
I had to put my dog down after 16 years of friendship. They really personalized my best friend and called her by name. The Doctor and staff are amazing and helped me through all of this.
Juana Duarte
23 Jan 2018
We've been taking our pets to this hospital for 20 years. Every vet and technician has been very caring and listened to our concerns. We've been very well taken care of. I recommend them highly.
Issis S.
12 Aug 2017
I had a great experience today taking my furry animal to the vet. Friendly staff. Now I have peace of mind knowing my dog has a yeast infections in hes ears and not ear mites.
eileen m.
9 Aug 2017
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gen...
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gentle and capable people. However, our experience with the veterinarians has been spotty. There are so many, it can get confusing and we have received different advice for the same issue from various vets. Some advice worked better than others. .While they were caring and kind with our pets, I believe they fell short of the mark when we brought our 17+ year old dog in because she had stopped eating. Blood work showed that her kidney and liver values were extremely elevated (about 5x normal) and her thyroid level was very low. Her pancreas levels were also twice the norm. Additionally, she had lost 17 pounds over 10 months and she was having trouble walking and getting up. The advice we got was to have them hydrate her, give medicine for nausea in case that was why she wasn't eating. They also suggested we try a different prescription food than the one we had been giving her. The tests, office visit, subcutaneous fluids, meds and 1 can of dog food (yes, they actually charged us for that!) came to almost $450. When she seemed worse the next day, they suggested that I learn how to give her fluids and that they could add a couple of other prescriptions that might help. I took her in that day and spent another $180 which included 3 bags of fluid to take home. The following day, yesterday, she didn't seem better and I began to question the value of the recommended treatment. I called the office and asked the vet about the likelihood of a 17 year old dog recovering her organ function. I was told that they couldn't make an accurate prognosis without a $230 ultrasound of her kidneys and liver. She said it could take up to a month for the organs to recover (which would require bloodwork every week or so) and asked if I could "afford the time." At that point it felt like they were trying to get as much money from us as they possibly could before my dog died. I realized that it was time to think about euthanasia- even if Miko's condition improved, she still wouldn't be able to walk. I read about at home euthanasia, SCAH gave me the number of Peaceful Pets and last night Miko passed peacefully at home with us. I feel the hospital did us a huge disservice in their advice. While I understand that they couldn't tell us what to do, I feel that they should have been more realistic in their diagnosis. Their advice made me feel guilty about doing what was obviously right for my wonderful pet instead of guiding me to the best decision for her. If we should ever get another pet, we will find a different vet.
Sarah S.
28 Jul 2017
We've been taking our cat here for the past 5-years, incredible staff and Dr. Chang is the best. It's worth the drive from Palmdale.
Rod M.
24 Jun 2017
I really want to thank all of the staff that assisted us with the difficult process of putting our dog to rest. They were very compassionate and helped guide us from beginning to end.
Amanda M.
5 Jun 2017
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to cho...
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to choose from. We decided to go with the Santa Clarita animal hospital. I had called and made an appointment for Sunday at 3:40. The woman over the phone was extremely nice and advised us to come about 10 minutes earlier so we can fill out new patient forms, so we did. We arrived at 3:30 and were warmly greeted by the ladies at the front desk. We filled out the paper work and gave it back to them. About five minutes later they took us in. They weighed my dog and I believe they took his temp. They then left us in an exam room and told us the vet is running a little behind. Fast forward 45 minutes later and still nothing. We ended up walking out at exactly 4:41. I get that people and business can get backed up at times, but over an hour after our appointment? When we were walking out the front desk ladies were really apologetic, but it's not their fault. It wouldn't have killed the vet to come into the exam room and update us on a time frame. Seeing as though they don't respect or value patients time, we will not be giving this place another chance.
Kristie L.
2 Jun 2017
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterd...
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterday, our beloved dog passed away on our way to them, and when we arrived, they got us immediately to a room so he could be diagnosed. When it was confirmed he was gone, they were compassionate and helpful, allowing us to sit with him as long as we needed. Thank you to the staff for being there with us, and for giving our boy the care he needed to be comfortable in his last months.
Candice S.
25 May 2017
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very ...
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very high... its obvious they are trying to squeeze as much money out of each person as possible. Bedside manner is also very poor. My dog is a rescue and has cropped ears. The first thing the vet said was 'who chopped you up like this?'. This is all disappointing because it used to be so great.
Jessica Reiche
11 May 2017
I am very hard to please. I openly admit it. This place is incredible. I wish I could find human dr.s that care this much for their patients. No matter what it costs, if you want the best for your fur...
I am very hard to please. I openly admit it. This place is incredible. I wish I could find human dr.s that care this much for their patients. No matter what it costs, if you want the best for your fur baby..go here! Five years ago, they saved my dogs life. When every other vet said their was nothing to be done. Every time I go back, I keep getting the best service. To the person who said it's too much money: I bet you didn't make an appointment. It's always more to have an emergency visit. Gotta plan ahead. They make last minute appointments too. Very amazing place!!!
Emma Cortez
23 Apr 2017
Great Doctors, great staff, great care.
Mikeal H.
6 Mar 2017
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regardi...
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regarding Genji and his symptoms), and most of all caring. I definitely appreciated the great sense of humor from the staff and how they went the extra mile to get pictures of my boy (with my permission) to show me just how...out of it he was. Kudos to the team and I look forward to bringing Genji in the future...for check ups...hahahaha
Danniella M.
25 Feb 2017
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie a...
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie and now patches.
Kevin P.
1 Feb 2017
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until thi...
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until this clinic is open. I wish I would have come here and have stayed far away from the 24hr emergency clinic down the street as I would have saved nearly $2,500 in the last couple of months and would have also saved alot of stress and anxiety as well. Please trust me when I say that this should be the only vet to take your pet to in Santa Clarita.
Christian O
31 Jan 2017
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is ex...
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is expensive especially when they try to take advantage of you when you most need it thankfully I was able to find another office that is not trying to rip you off when you're mostly need it .
Christian
31 Jan 2017
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is ex...
Came in today January 26, 2017 with my boxer At 4:40pm as an emergency they wanted to charge me $90 don't waste your money and go elsewhere for any emergency visit . @ The owner Veterinary care is expensive especially when they try to take advantage of you when you most need it thankfully I was able to find another office that is not trying to rip you off when you're mostly need it .
Aidree A.
6 Jan 2017
Dr. Chang is awesome. She's so easy to talk to & she actually cares. Chris is really cool, too.
Rhiannon C.
2 Jan 2017
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assume...
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assumed were included in the exam price since there was no additional quote provided). He came to the conclusion that she had an ulcer and we would try eye drops and return in a few days to see if it had made any progress.When I went to the receptionist desk to pay, the price was almost FOUR TIMES the original quote. When I asked the receptionist if there was anything they could do for us considering the fact that they did not run these additional charges by us, she went to speak with her office manager Holly. Holly was very sweet when she came out to speak with us but unfortunately the doctor followed. The doctor over took the conversation and pretty much told us that we were not welcome back if we did not like his practice. I have never experienced such unprofessional and embarrassing customer service in my life.Needless to say, I will never return to this sneaky, insanely rude, money hungry vet again.
Bob Berumen
8 Nov 2016
I have had nothing but good experience with this vet. I have been with them since they were further north on Bouquet years ago. I went to a vet on McBean and Decoro who told us our dog had cancer and ...
I have had nothing but good experience with this vet. I have been with them since they were further north on Bouquet years ago. I went to a vet on McBean and Decoro who told us our dog had cancer and would require chemo therapy lasting 6 months to a year. Well I declined and took her (Daisy) to where I should have in the first place Santa Clarita Animal Hospital. They gave her an inexpensive RX and 6 years later all the bumps and stuff is gone. Still loves her walks. Thanks SCAH.
Adam Geib
30 Oct 2016
We brought our cat in 10 days ago to have a problem anal gland expressed. Supposedly this was accomplished, however the cats anal gland ruptured again. The reason to have the procedure done is to avoi...
We brought our cat in 10 days ago to have a problem anal gland expressed. Supposedly this was accomplished, however the cats anal gland ruptured again. The reason to have the procedure done is to avoid the painful situation the cat is in, and the large expense it entails. I don't believe the procedure was actually performed, and we were billed and sent on our way. Then we brought him back only to have a doctor look and verify what we already knew administer a shot of antibiotics and were charged the full visit. This is a very frustrating situation, and we will be taking him elsewhere from now on.
Deby Baxter
25 Sep 2016
The only complaint I have is that the doctor did not call me the day after my dogs surgery to see how he was doing. I really expected the Vet to call to make sure everything was going OK or if we nee...
The only complaint I have is that the doctor did not call me the day after my dogs surgery to see how he was doing. I really expected the Vet to call to make sure everything was going OK or if we needed any help.
Cassie E.
17 Sep 2016
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sund...
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sunday. The yelp reviews had me a bit concerned with my decision to come here. I asked to go back with my Ivy. They allowed me to sit on the floor outside her crate in the back. No issues at all, very understanding about my concern not knowing them. Dr. Ryan, apparently he is new to the team, was direct but nice and answered all questions. Since I was sitting on the floor in the back I can say he had a great disposition toward his team as well. I was very pleased with him pleased with the way he treated my baby and the way I saw him with his team. That speaks volumes. The techs Stephanie and Andy were great. Personable and treated us well. They didn't mind me sitting in the floor either. The front desk Stephanie and Jocelyn took care of a mishap on my bill, nicely. Very nice as a front desk should be. Spoke well on the phone as well. Needless to say I am a VERY particular person and work in healthcare. I will say I will come back to Dr. Ryan, maybe not the other doctors mentioned in the other yelp reviews but YES to Dr. Ryan Folse!
Julie Bork Padula
27 Jul 2016
I've been bringing my pets to SC Animal Hospital for 5 years. The doctors and staff are extremely caring and knowledgeable. Dr. B just did knee surgery on my lab and he's as good as new. Dr. Walsh and...
I've been bringing my pets to SC Animal Hospital for 5 years. The doctors and staff are extremely caring and knowledgeable. Dr. B just did knee surgery on my lab and he's as good as new. Dr. Walsh and Dr. Tran have taken excellent care of my other dogs and cats and always prpvide me with alot of eductional info about what is happening, what they're doing and why. Really great group of people.
iVET360
27 Jul 2016
Santa Clarita Animal Hospital's entire staff is compassionate and so knowledgeable about pet care. We've had pleasant experiences with everyone we've worked with at their veterinary hospital, and thei...
Santa Clarita Animal Hospital's entire staff is compassionate and so knowledgeable about pet care. We've had pleasant experiences with everyone we've worked with at their veterinary hospital, and their deep compassion for pets and pet owners really shows.
Jami LoVullo
12 Jul 2016
Had a terrible experience. Brought my dog in who wasn't feeling well on a Sunday, when my regular vet was closed. Place was weird from the start. Tech was almost non-responsive he was so sullen. Recep...
Had a terrible experience. Brought my dog in who wasn't feeling well on a Sunday, when my regular vet was closed. Place was weird from the start. Tech was almost non-responsive he was so sullen. Receptionist barked out "Pet's name??" as a greeting before I even walked in the door. Vet was decent but didn't greet my pet at all before examining him, wrote an estimate that included things we hadn't talked about and included was a fee to have the x-rays read by a "specialist". I asked if the vet couldn't read her own x-rays and was told, "well yes, but specialist do it all day long". Okay, well we had no idea if he needed a specialist or not since we were doing basic diagnostics but...Sat in the room after my dog was brought back getting blood pulled waiting for the doc who never came back in. No instructions, no watch for this or that, no follow-up. Finally opened the door and stepped into the hallway, waiting. Girls at desk saw me do it but didn't say a word. Finally I said "Um should I come out there or?" Girl said "yes". I sat down, a few minutes later she said "That's 369.00". I paid and waited for further instructions, when none came I said "so will someone call me tomorrow with the results?" She said "Yes.". That was it. Walked out. Waited all day today for blood test results after being told they would call this morning. My dog was still sick. I called at 10:30 and was told the doctor wouldn't be in until 11:30. Explained my dog was still sick and needed to go to my own vet so needed results asap. Waited two hours. Called back. Was then told vet would be in at 4pm. I explained I could not wait that long. Receptionist was snotty and said she was "also waiting for the vet". Infuriating. Vet finally called at 3:00. Took to my own vet (thankfully) but still didn't have blood work I requested to show them through email. Also never got records or itemized receipt of what they had done. No one really gave a shit about my dog or my request. Already written a Yelp review and told everyone I knew through my own FB Page. Unacceptable customer service, unacceptable veterinary care and unacceptable concern. Never again.
Marina Hatfield
1 May 2016
Thank you for an outstanding experience! The office is so clean, the service is efficient, and the veterinarian expertise is top notch. Pancake is all better, which you know because of the two follow-...
Thank you for an outstanding experience! The office is so clean, the service is efficient, and the veterinarian expertise is top notch. Pancake is all better, which you know because of the two follow-up calls you made to share her test results and check on her improvement. Thanks again for treating my cat like a little Princess and making her well again
Michelle Rompal
23 Apr 2016
Just wanted to give a Shout Out for Dr. Kari F. Cueva(Walsh) at Santa Clarita Animal Hospital! She is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very...
Just wanted to give a Shout Out for Dr. Kari F. Cueva(Walsh) at Santa Clarita Animal Hospital! She is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge & extremely nice/pleasant professional manner put us at ease immediately! Not only does she take great care of our 2 Rottweilers, I absolutely enjoy speaking with her. She is and will always be our #1 choice of care for our Rottie's!
Mekenzie Rompal
23 Apr 2016
Dr. Kari F. Cueva(Walsh) is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge and extremely nice/pleasant p...
Dr. Kari F. Cueva(Walsh) is AMAZING!!!! Lucky we've only had to bring our Roxy & Dozer in a handful of time, but from our very 1st visit with Dr. Cueva..... her knowledge and extremely nice/pleasant professional manner put us at ease immediately! Not only does she take great care of our 2 Rottweilers, I absolutely enjoy speaking with her. She is and will always be our #1 choice of care for our Rottie's!
Becky Jaharis-Quigley
21 Feb 2016
I don't even know where I should begin in telling you how amazing this staff is.From the moment you walk in, you are greeted and they let you know how important your cares and concerns are for you pet...
I don't even know where I should begin in telling you how amazing this staff is.From the moment you walk in, you are greeted and they let you know how important your cares and concerns are for you pet. Dr. B and Dr. Walsh have a very special place in my heart for the loving care they have taken with my animals over the years. Dr. B has cared for a number of our family members and I always felt like he was up front... No bs and honest. You always feel informed and put at ease knowing you where placing these members of your family in good hands. Dr. Walsh was the most compassionate and amazing person I could of ask for a year in a half ago in dealing with me and my best friend, Ida Renee during the last 3 months of her life. Now we have a new puppy and even though we no longer live in the SCV, you better believe we made the hour drive so Tundra would be in the best care for her first visit as well as any that will follow with none other then Dr. Walsh
Chardonnay Hooker
22 Jan 2016
My dog Kloe and I are the biggest Fans of this loving establishment. Recently we had a bad experience at another location and I was very nervous searching for a new veterinarian. When I spoke to the t...
My dog Kloe and I are the biggest Fans of this loving establishment. Recently we had a bad experience at another location and I was very nervous searching for a new veterinarian. When I spoke to the the staff by phone earlier today and was worried that Kloe had another flare up in her ear. They heard my concern and set our appointment for tonight. As soon as we walked in we were greeted in such a friendly manner and with great energy. The waiting area was spacious and clean. When we were seen by the the Doctor , I was so impressed with her kindness and her relax manner of sitting on the floor with my dog sweet talking her with love. It Truly stole my heart away. I have never had someone take so much time educating me on what some of the issues could be for my Kloe. We finally have a breakthrough for our #FurBaby with a educated plan to help Kloe with her Allergies. We deeply appreciate your Passion for What you do!!!! Your Fans Forever....
Elaine Otsuka
22 Apr 2015
The staff and doctors are readily available to help. I have been going here for over 4 years now and my dog has received very good care. I like that the vets aren't overly aggressive or pushy.
AJ S
9 Apr 2015
They did a very good job of taking care of both me and my dog. I highly recommend this place. Had several visits and they were all exception.
Haley Walsh
2 Mar 2015
This Is the best vet I've ever been to! I've been bringing my personnal dogs and cats here for years, I recommend all of my friends and family here and I also bring all of my rescue animals here! They...
This Is the best vet I've ever been to! I've been bringing my personnal dogs and cats here for years, I recommend all of my friends and family here and I also bring all of my rescue animals here! They are educated, nice and great pricing. Dr. Walsh is my favorite but all of the vets here are amazing.
Chris C
20 Feb 2015
In the past I have taken all my pets to Dr. Aaron. She was great and when she was here the rating would be an excellent. Dr Aaron is no longer here so I took my pet to another vet for a well exam and...
In the past I have taken all my pets to Dr. Aaron. She was great and when she was here the rating would be an excellent. Dr Aaron is no longer here so I took my pet to another vet for a well exam and my pet came out injured. When I complained they banned me so I was unable to get help for my injured pet and was unable to order my pets meds online. I was told the vet would call me back the day I called and nobody called me back about my injured pet. Dr. Walsh has only had her license for 6 months and it shows. Do not bring your pets here if you want good care!
Linda Cox
24 Apr 2013
My poor dog Dexter had an emergency... he had a bubble in his eye (I know I am not using the correct medical terminology). I called Santa Clarita Animal Hospital as it was on a late Saturday night. ...
My poor dog Dexter had an emergency... he had a bubble in his eye (I know I am not using the correct medical terminology). I called Santa Clarita Animal Hospital as it was on a late Saturday night. My usual Vet was not open. They saw him immediately!! I was so impressed by how clean the facility was and professional and knowledgeable the staff. Dexter was so nervous and Dr. Walsh was kind and gentle with my beloved dog! This is the best pet hospital I have ever been to and I have now switched my services over due to their wonderful care along with more convenient hours! Dexter's eye was better within a day!
byson082409
24 Aug 2009
my puppy was given to Dr. Burkhartsmeyer to be treated for Parvo. After two and a half days with Dr. Burkhartmeyer my puppy had gotten worst. We asked why he didnt give our puppy the plasma he promise...
my puppy was given to Dr. Burkhartsmeyer to be treated for Parvo. After two and a half days with Dr. Burkhartmeyer my puppy had gotten worst. We asked why he didnt give our puppy the plasma he promised the day before, he replied that it was too late and the office was closing for the night. So my puppy had to continue enduring another night of vomitting and diarrhea. We then asked why he didnt give the plasma transfusion this morning and he said that he was waiting for us to give permission even though we had already given the permission the day before when it was said that the transfusion would happen. He then told us if we didnt like it then we can take our puppy now. After we had spent over $2000 for four days of treatment Dr. Burkhartsmeyer turned his back on us and asked us to leave with our sick puppy. We then had no choice but to take him to another Vet to have him euthanize because he had suffered too much.
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