This vet office is wonderful! I have a very old pup with lots of ailments, and everyone has been supportive and engaged in my process to improve my dog's health and lifestyle. Everyone remembers her and I feel that we are both very well cared for. I cannot say enough about Dr. Wood, who has been so generous with her time and energy and my many questions and worries. I know we are in good hands and full attentive heartsRead Less

People from the pet store will come in and play with your sick dog. Everytime ive been here people have come from target or bestbuy just "to see the puppys". The staff ( a tech) actually encouraged my 70+ lb to jump on her by petting him. even after i had made it clear i didnt want my dog to be jumping on strangers she said "its ok i dont mind" well i do mind, i just said so... I took my dog in to be neutered, just neutered, but when i picked him up he had been chiped and had all his nails cut. I didnt want him to be chipped by banefield or have his nails cut. His nails didnt need to be cut and almost all of them were bleeding to the point were they had put quick coagulant in the "wounds" ive always grinded his nails not cut them becuase his follicles are weird, if they had asked for my consent i would have explained that to them. I asked why the aforementioned was done without informing me (especially considering they charged me) and no one could answer me. I Called banfield corporate 3 times over 2 week's and was told id receive a call back in 3-4 days which i never received. Theres so many "real vet office's" in santa rosa please dont go here. I only went becasue of the stability and accountability associated with a "chain", but this place is bad. Not to mention when i got home i found out they had sold me some store brand ear cleaner by sneaking it into my bag when picking up my dog, who does that?... Theres a reason there not registered witg the BBB EDIT* if you dont believe check consumer affairs, i bet all these google reviews are friends or family of the staff. Read Less