20 Reviews

Pet Care Veterinary Hospital

Santa Rosa, California
General Info
We offer exceptional veterinary care including preventative/general medicine, emergency care, specialty and referral medicine including surgery, internal medicine, oncology, dermatology, reproductive medicine, avian and exotic medicine...at two buildings: 24/7 PetCare East 2425 Mendocino Ave, Santa Rosa, CA 95403 AND
PetCare West 7am -9pm M - F (8am - 6pm S/S) 1370 Fulton Road, Santa Rosa, CA 95401
Reviews
Dana H.
13 Oct 2017
REPORT
I was a Doberman breeder in Windsor and the staff and drs at pet care took care of all of our puppies and adult Dobermans like they were family! The best day ever was walking in with a container fille... Read More
I was a Doberman breeder in Windsor and the staff and drs at pet care took care of all of our puppies and adult Dobermans like they were family! The best day ever was walking in with a container filled with dobie puppies and the staff just loving on them! They’re awesome!! Read Less
Carissa G.
27 Jun 2017
REPORT
I have been coming here for a number of years. I have always had good experiences. Today my experience was beyond horrible. My 17 year old cat has been crying throughout the night for the past week. I... Read More
I have been coming here for a number of years. I have always had good experiences. Today my experience was beyond horrible. My 17 year old cat has been crying throughout the night for the past week. I decided to take him in. It turns out he has Kidney disease. Treatment is over $2000. I saw Dr. SAVAGE. And Savage is a perfect description of her. She was the most insensitive, condescending, rude Veterinarian I have ever come across. I do not have $2000. I am retired and on a fixed income. I explained (through tears) all of this, and that I didn't want him to be in pain, and she threw food on the table and said "well he's still eating". I felt judged for trying to do right by my pet. This was a horrific experience. It was traumatic and draining. This woman is in the wrong profession. Read Less
Jodi Bryant Wittwer
23 Jan 2017
REPORT
The most compassionate, friendly, qualified staff I have ever been around! We had to take our little Yorkie, and love of our life in on Friday emergently. Im so impressed with the staff, and would hig... Read More
The most compassionate, friendly, qualified staff I have ever been around! We had to take our little Yorkie, and love of our life in on Friday emergently. Im so impressed with the staff, and would highly recommend them to anyone. Our dog spent the night in ICU, and we were able to bring her home last night. Without them, she wouldn't be here today. I wish they saw humans too, cause its rare to find that level of quality care in healthcare! Love this place! Megan, Nicole and the Veterinary physician... thank you! Read Less
Lisa Brown
22 Jan 2017
REPORT
Very impressive - compassionate, knowledgeable, affordable! My dog stopped eating, bloodshot eyes, trembling, barely could walk. Looked like he was dying. They rushed him back, and saved his life for... Read More
Very impressive - compassionate, knowledgeable, affordable! My dog stopped eating, bloodshot eyes, trembling, barely could walk. Looked like he was dying. They rushed him back, and saved his life for only $120! It's only been two days and he finally started eating this morning! Yesterday i could see the whites of his eyes, and he barely ate a slice of bacon. I am always afraid of vet horror stories, like I will end up owing thousands of dollars, but I really love our hound and didn't want him to die. I am amazed at how knowledgeable they were in examing him to pinpoint the problem without added expenses. I feel really comfortable about recommending them to anyone in the future, and while I hope I never need to go back there, I will never hesitate if a future problem arises. I can really tell everyone there cares about animals. Read Less
Chris Paulson Johnson
15 Jan 2017
REPORT
Compassion, kindness, and friendliness describes PetCare! We have just been told that out dog has cancer and everyone was there to talk to us and help us understand what is to come. You don't feel r... Read More
Compassion, kindness, and friendliness describes PetCare! We have just been told that out dog has cancer and everyone was there to talk to us and help us understand what is to come. You don't feel rushed! There is someone there 24 hours a day including a doctor which is such an asset! I highly recommend PetCare Veterinary Hospital. Read Less
Katie Gilday
10 Jan 2017
REPORT
We had much a wonderful experience here at petcare! They saved our dogs life! So thankful for each and every person that helped us! What a incredible staff they have! Thank you thank you thank you!
Stevie Young
4 Jan 2017
REPORT
We put our dog, Jake, down today (14 years old!) and although it was heartbreaking, the staff at Petcare Vet. Hospital treated us and our furbaby with such compassion. They were so patient when we bro... Read More
We put our dog, Jake, down today (14 years old!) and although it was heartbreaking, the staff at Petcare Vet. Hospital treated us and our furbaby with such compassion. They were so patient when we brought out old pictures to share (lol) and were so gentle and friendly with our baby. Jakey passed away peacefully, surrounded by his family and new friends.Read Less
Keith X.
4 Jan 2017
REPORT
I had an appointment at PetCare for my new cat to get vaccinated.  I left his medical records across town, so I asked the staff to call the humane society for them.  The human society staff was too bu... Read More
I had an appointment at PetCare for my new cat to get vaccinated.  I left his medical records across town, so I asked the staff to call the humane society for them.  The human society staff was too busy to send them, so the PetCare staff called a couple times to get them.  Had to wait a little while to get into the waiting room.  Had to wait a while for the staff to come.  The vet tech and vet were very friendly with my cat, as if they were excited to see him.  And complimentary and affectionate.  Even if they say all the pets are cute, it's good customer service in in this industry.  The vet gave a little insight about his age (he was a stray, so I didn't know), his behavior, his dietary habits, etc.  She gave him his vaccinations and recommended some flea med. Read Less
Tracey Luther
28 Dec 2016
REPORT
My dog is currently in the care of the amazing staff at Pet Care. My dog and I have rarely been separated. The entire staff, Dr's, technicians and front desk folks have all done such great work to kee... Read More
My dog is currently in the care of the amazing staff at Pet Care. My dog and I have rarely been separated. The entire staff, Dr's, technicians and front desk folks have all done such great work to keep the anxiety of both of us under control. I can't recommend them enough. Read Less
Julie Garayalde Peterich
16 Dec 2016
REPORT
Dr. Jessie Barber was so kind and gentle with our little Chico, he actually enjoyed his exam so much that he wanted to jump in the car with me the next day and go back! Thank you Pet Care for the wond... Read More
Dr. Jessie Barber was so kind and gentle with our little Chico, he actually enjoyed his exam so much that he wanted to jump in the car with me the next day and go back! Thank you Pet Care for the wonderful service you provideRead Less
Laura Townsley
19 Nov 2016
REPORT
They are absolutely amazing people. They are very kind and supportive. They had me in tears of gratitude a few times. Today was the latest. We picked up the ashes of our dog Tiberius and I just expect... Read More
They are absolutely amazing people. They are very kind and supportive. They had me in tears of gratitude a few times. Today was the latest. We picked up the ashes of our dog Tiberius and I just expected it to come in a velvet bag.... it came in a beautiful box and plaque with his name on it. I cannot thank these guys enough for the sympathy and kindness they showed us in our time of mourning. Read Less
Carina S.
17 Nov 2016
REPORT
Initially when I called PetCare the man who answered was very rude and wouldn't allow me to make an appointment so I hung up. I had an urgent but not emergency situation so I decided to call back and ... Read More
Initially when I called PetCare the man who answered was very rude and wouldn't allow me to make an appointment so I hung up. I had an urgent but not emergency situation so I decided to call back and I'm very glad I did. The second man who answered the phone was extremely pleasant and helpful and got me in to see Dr. Davainis at 8am. I was hesitant because I'm very picky with my vets and I really wanted to take my cat to see her regular vet, however due to the circumstances I needed a vet to see her ASAP. I took her in and the vet tech was very sweet while handling my kitty, then Dr. Davainis came in and did a thorough examination on my kitty Roxy. I definitely felt that she was in great hands. He took his time with her and was very patient and thorough with all of my questions.  He even took the time to call a neurosurgeon at a clinic in Rohnert Park to fill them in on what was going on with Roxy and was able to talk them into getting us an appointment that same day. He called me the following day to give me the test results that came back. We're still waiting on other results but I'm thankful that he called to let me know what he knew so far. I definitely would feel good about taking Roxy back to see him in the future. I'm even thinking of switching him to be her regular vet as my current vet is in Cotati.Also on a side note the rest of the staff was extremely helpful and pleasant (except the first guy I spoke to - there's always a bad seed in the bunch). They were also very helpful when I called earlier today in a panic because of an incident today. Luckily they talked me down and were able to talk me through a solution. From this experience I would definitely recommend PetCare and Dr. Davainis. Read Less
Nicole C.
13 Nov 2016
REPORT
We have had both Dogs and Cats. We have used PetCare Veterinary for the last 3 years or so but we are looking to change. We initially came here because they could fix the pet in question in a visit. I... Read More
We have had both Dogs and Cats. We have used PetCare Veterinary for the last 3 years or so but we are looking to change. We initially came here because they could fix the pet in question in a visit. In our last several visits we always get "Let's do a blood test" with an in-conclusive result. It always costs at least $200 and sometimes much more. We currently have 2 cats who have been to the vet but they are sill not well. Not sure what is going on, but we have started looking for an alternative. Read Less
Cathy H.
23 Oct 2016
REPORT
This is a special thank you to the Mendocino Ave campus and the Fulton Road Campus they worked very hard to care for our beloved Pug Tito. he had been very ill and needed medication for his illness. i... Read More
This is a special thank you to the Mendocino Ave campus and the Fulton Road Campus they worked very hard to care for our beloved Pug Tito. he had been very ill and needed medication for his illness. it turned out he had pneumonia and possibly cancer . Wednesday the 19th, he collapsed . your vet felt a blood clot was formed and he was gone . your staff allowed us to say good bye and was very kind , patient and understanding.  thank you again from the bottom of our hearts Catherine Harris Read Less
Cona Ervin
3 Aug 2016
REPORT
Well, I brought my poodle Coco in she was in bad shape. Unfortunately her life had to come to an end..the Vet. on duty assured me this was the right thing to do. So we proceeded as hard as it was I wa... Read More
Well, I brought my poodle Coco in she was in bad shape. Unfortunately her life had to come to an end..the Vet. on duty assured me this was the right thing to do. So we proceeded as hard as it was I was able stay with her for as long as I needed. I appreciated everything so much. Read Less
Amanda Guyette
25 Jul 2016
REPORT
I can not recommend this vet enough. We drive 2 hours to see this vet . Many of our visits have been emergency visits. They are the most reasonably priced emergency vet we have found . As for the t... Read More
I can not recommend this vet enough. We drive 2 hours to see this vet . Many of our visits have been emergency visits. They are the most reasonably priced emergency vet we have found . As for the treatment they really did a amazing job doing what it was that was needed with out spending funds we didnt have . Then recently my elderly dog began to pass away the staff was amazing with me . I don't know how they understood a word I was crying, but they were so patient and supporting.. Thank you pet careRead Less
Shelley R.
20 Jun 2016
REPORT
Was turned away with a dog with a broken leg .. Sorry we're closing in 10 minutes ..REALLY !! NEVER EVER GOING BACK
Emma H.
22 Jan 2015
REPORT
Nice facility, Dr Cathy Robello is wonderful but as other reviews have stated, the girls working at the reception desk and the vet assistants all have chips on their shoulders. Standing at the counter... Read More
Nice facility, Dr Cathy Robello is wonderful but as other reviews have stated, the girls working at the reception desk and the vet assistants all have chips on their shoulders. Standing at the counter I watched Lesley treat a call-in client like crap, rolling her eyes and snapping that they needed to hold then rolling her eyes at me like we had some unspoken understanding that the person on the phone was a moron- nope sorry, we called in before our appointment and were treated EXACTLY like that. These girls need to put in perspective what their actual role is- they're completely disposable customer service reps and while the vet techs are not customer service but that IS a portion of their role. Being a vet tech is not an esteemed profession it's a certificate program. What makes it esteemed is when you are good at what you do and none of these snotty girls could be polite to save their lives. This girl Lesley at the front desk HAS to be on the spectrum, she gave me the complete third degree over paying for a nail trim, she practically wanted my fingerprints. She asked my last name and i said i don't think i have an account it's probably under my moms account then she got sooo confused it honestly annoys me to even have to explain the story so I won't but I felt like walking out and saying thanks for the free trim. If there were a way to bring my dog in to see the vets here and bypass the receptionists and vet tech, Pet Care would be more than worth returning to. Nevertheless, every time my mom brings the family dog in there they do $400 worth of "tests" but have NEVER not even once diagnosed him with anything. They see him, order tests then never even follow up. When we follow up they say nothing was found. Read Less
Ian L.
4 Nov 2014
REPORT
Dr Robello is an extremely competent surgeon. My Savannah cat had a commotid fracture with a shattered fibula and multiple bone deep lacerations. During surgery, he reinforced the fracture with two ... Read More
Dr Robello is an extremely competent surgeon. My Savannah cat had a commotid fracture with a shattered fibula and multiple bone deep lacerations. During surgery, he reinforced the fracture with two metal plates and nine pins and our boy is on the way to recovery. After showing some other vets the X-Rays, they had never seen such an advanced procedure. Their follow up has been great and I feel that our Savannah Cat will make a full recovery after deciding to get into a fight with a car. These are some of the most competent clinicians in all of Sonoma County. Thank you again. Read Less
bobby9067
20 Apr 2009
REPORT
great clinic! no complaints at all!
Book an Appointment
Online booking unavailable
Please call
(707) 579-5900
1370 Fulton Road
Santa Rosa California 95401
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
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Pet Care Veterinary Hospital

Santa Rosa, California
(20)
1370 Fulton Road
Santa Rosa California 95401
We offer exceptional veterinary care including preventative/general medicine, emergency care, specialty and referral medicine including surgery, internal medicine, oncology, dermatology, reproductive medicine, avian and exotic medicine...at two buildings: 24/7 PetCare East 2425 Mendocino Ave, Santa Rosa, CA 95403 AND
PetCare West 7am -9pm M - F (8am - 6pm S/S) 1370 Fulton Road, Santa Rosa, CA 95401
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Dana H.
13 Oct 2017
REPORT
I was a Doberman breeder in Windsor and the staff and drs at pet care took care of all of our puppies and adult Dobermans like they were family! The best day ever was walking in with a container fille... Read More
I was a Doberman breeder in Windsor and the staff and drs at pet care took care of all of our puppies and adult Dobermans like they were family! The best day ever was walking in with a container filled with dobie puppies and the staff just loving on them! They’re awesome!! Read Less
Carissa G.
27 Jun 2017
REPORT
I have been coming here for a number of years. I have always had good experiences. Today my experience was beyond horrible. My 17 year old cat has been crying throughout the night for the past week. I... Read More
I have been coming here for a number of years. I have always had good experiences. Today my experience was beyond horrible. My 17 year old cat has been crying throughout the night for the past week. I decided to take him in. It turns out he has Kidney disease. Treatment is over $2000. I saw Dr. SAVAGE. And Savage is a perfect description of her. She was the most insensitive, condescending, rude Veterinarian I have ever come across. I do not have $2000. I am retired and on a fixed income. I explained (through tears) all of this, and that I didn't want him to be in pain, and she threw food on the table and said "well he's still eating". I felt judged for trying to do right by my pet. This was a horrific experience. It was traumatic and draining. This woman is in the wrong profession. Read Less
Jodi Bryant Wittwer
23 Jan 2017
REPORT
The most compassionate, friendly, qualified staff I have ever been around! We had to take our little Yorkie, and love of our life in on Friday emergently. Im so impressed with the staff, and would hig... Read More
The most compassionate, friendly, qualified staff I have ever been around! We had to take our little Yorkie, and love of our life in on Friday emergently. Im so impressed with the staff, and would highly recommend them to anyone. Our dog spent the night in ICU, and we were able to bring her home last night. Without them, she wouldn't be here today. I wish they saw humans too, cause its rare to find that level of quality care in healthcare! Love this place! Megan, Nicole and the Veterinary physician... thank you! Read Less
Lisa Brown
22 Jan 2017
REPORT
Very impressive - compassionate, knowledgeable, affordable! My dog stopped eating, bloodshot eyes, trembling, barely could walk. Looked like he was dying. They rushed him back, and saved his life for... Read More
Very impressive - compassionate, knowledgeable, affordable! My dog stopped eating, bloodshot eyes, trembling, barely could walk. Looked like he was dying. They rushed him back, and saved his life for only $120! It's only been two days and he finally started eating this morning! Yesterday i could see the whites of his eyes, and he barely ate a slice of bacon. I am always afraid of vet horror stories, like I will end up owing thousands of dollars, but I really love our hound and didn't want him to die. I am amazed at how knowledgeable they were in examing him to pinpoint the problem without added expenses. I feel really comfortable about recommending them to anyone in the future, and while I hope I never need to go back there, I will never hesitate if a future problem arises. I can really tell everyone there cares about animals. Read Less
Chris Paulson Johnson
15 Jan 2017
REPORT
Compassion, kindness, and friendliness describes PetCare! We have just been told that out dog has cancer and everyone was there to talk to us and help us understand what is to come. You don't feel r... Read More
Compassion, kindness, and friendliness describes PetCare! We have just been told that out dog has cancer and everyone was there to talk to us and help us understand what is to come. You don't feel rushed! There is someone there 24 hours a day including a doctor which is such an asset! I highly recommend PetCare Veterinary Hospital. Read Less
Katie Gilday
10 Jan 2017
REPORT
We had much a wonderful experience here at petcare! They saved our dogs life! So thankful for each and every person that helped us! What a incredible staff they have! Thank you thank you thank you!
Stevie Young
4 Jan 2017
REPORT
We put our dog, Jake, down today (14 years old!) and although it was heartbreaking, the staff at Petcare Vet. Hospital treated us and our furbaby with such compassion. They were so patient when we bro... Read More
We put our dog, Jake, down today (14 years old!) and although it was heartbreaking, the staff at Petcare Vet. Hospital treated us and our furbaby with such compassion. They were so patient when we brought out old pictures to share (lol) and were so gentle and friendly with our baby. Jakey passed away peacefully, surrounded by his family and new friends.Read Less
Keith X.
4 Jan 2017
REPORT
I had an appointment at PetCare for my new cat to get vaccinated.  I left his medical records across town, so I asked the staff to call the humane society for them.  The human society staff was too bu... Read More
I had an appointment at PetCare for my new cat to get vaccinated.  I left his medical records across town, so I asked the staff to call the humane society for them.  The human society staff was too busy to send them, so the PetCare staff called a couple times to get them.  Had to wait a little while to get into the waiting room.  Had to wait a while for the staff to come.  The vet tech and vet were very friendly with my cat, as if they were excited to see him.  And complimentary and affectionate.  Even if they say all the pets are cute, it's good customer service in in this industry.  The vet gave a little insight about his age (he was a stray, so I didn't know), his behavior, his dietary habits, etc.  She gave him his vaccinations and recommended some flea med. Read Less
Tracey Luther
28 Dec 2016
REPORT
My dog is currently in the care of the amazing staff at Pet Care. My dog and I have rarely been separated. The entire staff, Dr's, technicians and front desk folks have all done such great work to kee... Read More
My dog is currently in the care of the amazing staff at Pet Care. My dog and I have rarely been separated. The entire staff, Dr's, technicians and front desk folks have all done such great work to keep the anxiety of both of us under control. I can't recommend them enough. Read Less
Julie Garayalde Peterich
16 Dec 2016
REPORT
Dr. Jessie Barber was so kind and gentle with our little Chico, he actually enjoyed his exam so much that he wanted to jump in the car with me the next day and go back! Thank you Pet Care for the wond... Read More
Dr. Jessie Barber was so kind and gentle with our little Chico, he actually enjoyed his exam so much that he wanted to jump in the car with me the next day and go back! Thank you Pet Care for the wonderful service you provideRead Less
Laura Townsley
19 Nov 2016
REPORT
They are absolutely amazing people. They are very kind and supportive. They had me in tears of gratitude a few times. Today was the latest. We picked up the ashes of our dog Tiberius and I just expect... Read More
They are absolutely amazing people. They are very kind and supportive. They had me in tears of gratitude a few times. Today was the latest. We picked up the ashes of our dog Tiberius and I just expected it to come in a velvet bag.... it came in a beautiful box and plaque with his name on it. I cannot thank these guys enough for the sympathy and kindness they showed us in our time of mourning. Read Less
Carina S.
17 Nov 2016
REPORT
Initially when I called PetCare the man who answered was very rude and wouldn't allow me to make an appointment so I hung up. I had an urgent but not emergency situation so I decided to call back and ... Read More
Initially when I called PetCare the man who answered was very rude and wouldn't allow me to make an appointment so I hung up. I had an urgent but not emergency situation so I decided to call back and I'm very glad I did. The second man who answered the phone was extremely pleasant and helpful and got me in to see Dr. Davainis at 8am. I was hesitant because I'm very picky with my vets and I really wanted to take my cat to see her regular vet, however due to the circumstances I needed a vet to see her ASAP. I took her in and the vet tech was very sweet while handling my kitty, then Dr. Davainis came in and did a thorough examination on my kitty Roxy. I definitely felt that she was in great hands. He took his time with her and was very patient and thorough with all of my questions.  He even took the time to call a neurosurgeon at a clinic in Rohnert Park to fill them in on what was going on with Roxy and was able to talk them into getting us an appointment that same day. He called me the following day to give me the test results that came back. We're still waiting on other results but I'm thankful that he called to let me know what he knew so far. I definitely would feel good about taking Roxy back to see him in the future. I'm even thinking of switching him to be her regular vet as my current vet is in Cotati.Also on a side note the rest of the staff was extremely helpful and pleasant (except the first guy I spoke to - there's always a bad seed in the bunch). They were also very helpful when I called earlier today in a panic because of an incident today. Luckily they talked me down and were able to talk me through a solution. From this experience I would definitely recommend PetCare and Dr. Davainis. Read Less
Nicole C.
13 Nov 2016
REPORT
We have had both Dogs and Cats. We have used PetCare Veterinary for the last 3 years or so but we are looking to change. We initially came here because they could fix the pet in question in a visit. I... Read More
We have had both Dogs and Cats. We have used PetCare Veterinary for the last 3 years or so but we are looking to change. We initially came here because they could fix the pet in question in a visit. In our last several visits we always get "Let's do a blood test" with an in-conclusive result. It always costs at least $200 and sometimes much more. We currently have 2 cats who have been to the vet but they are sill not well. Not sure what is going on, but we have started looking for an alternative. Read Less
Cathy H.
23 Oct 2016
REPORT
This is a special thank you to the Mendocino Ave campus and the Fulton Road Campus they worked very hard to care for our beloved Pug Tito. he had been very ill and needed medication for his illness. i... Read More
This is a special thank you to the Mendocino Ave campus and the Fulton Road Campus they worked very hard to care for our beloved Pug Tito. he had been very ill and needed medication for his illness. it turned out he had pneumonia and possibly cancer . Wednesday the 19th, he collapsed . your vet felt a blood clot was formed and he was gone . your staff allowed us to say good bye and was very kind , patient and understanding.  thank you again from the bottom of our hearts Catherine Harris Read Less
Cona Ervin
3 Aug 2016
REPORT
Well, I brought my poodle Coco in she was in bad shape. Unfortunately her life had to come to an end..the Vet. on duty assured me this was the right thing to do. So we proceeded as hard as it was I wa... Read More
Well, I brought my poodle Coco in she was in bad shape. Unfortunately her life had to come to an end..the Vet. on duty assured me this was the right thing to do. So we proceeded as hard as it was I was able stay with her for as long as I needed. I appreciated everything so much. Read Less
Amanda Guyette
25 Jul 2016
REPORT
I can not recommend this vet enough. We drive 2 hours to see this vet . Many of our visits have been emergency visits. They are the most reasonably priced emergency vet we have found . As for the t... Read More
I can not recommend this vet enough. We drive 2 hours to see this vet . Many of our visits have been emergency visits. They are the most reasonably priced emergency vet we have found . As for the treatment they really did a amazing job doing what it was that was needed with out spending funds we didnt have . Then recently my elderly dog began to pass away the staff was amazing with me . I don't know how they understood a word I was crying, but they were so patient and supporting.. Thank you pet careRead Less
Shelley R.
20 Jun 2016
REPORT
Was turned away with a dog with a broken leg .. Sorry we're closing in 10 minutes ..REALLY !! NEVER EVER GOING BACK
Emma H.
22 Jan 2015
REPORT
Nice facility, Dr Cathy Robello is wonderful but as other reviews have stated, the girls working at the reception desk and the vet assistants all have chips on their shoulders. Standing at the counter... Read More
Nice facility, Dr Cathy Robello is wonderful but as other reviews have stated, the girls working at the reception desk and the vet assistants all have chips on their shoulders. Standing at the counter I watched Lesley treat a call-in client like crap, rolling her eyes and snapping that they needed to hold then rolling her eyes at me like we had some unspoken understanding that the person on the phone was a moron- nope sorry, we called in before our appointment and were treated EXACTLY like that. These girls need to put in perspective what their actual role is- they're completely disposable customer service reps and while the vet techs are not customer service but that IS a portion of their role. Being a vet tech is not an esteemed profession it's a certificate program. What makes it esteemed is when you are good at what you do and none of these snotty girls could be polite to save their lives. This girl Lesley at the front desk HAS to be on the spectrum, she gave me the complete third degree over paying for a nail trim, she practically wanted my fingerprints. She asked my last name and i said i don't think i have an account it's probably under my moms account then she got sooo confused it honestly annoys me to even have to explain the story so I won't but I felt like walking out and saying thanks for the free trim. If there were a way to bring my dog in to see the vets here and bypass the receptionists and vet tech, Pet Care would be more than worth returning to. Nevertheless, every time my mom brings the family dog in there they do $400 worth of "tests" but have NEVER not even once diagnosed him with anything. They see him, order tests then never even follow up. When we follow up they say nothing was found. Read Less
Ian L.
4 Nov 2014
REPORT
Dr Robello is an extremely competent surgeon. My Savannah cat had a commotid fracture with a shattered fibula and multiple bone deep lacerations. During surgery, he reinforced the fracture with two ... Read More
Dr Robello is an extremely competent surgeon. My Savannah cat had a commotid fracture with a shattered fibula and multiple bone deep lacerations. During surgery, he reinforced the fracture with two metal plates and nine pins and our boy is on the way to recovery. After showing some other vets the X-Rays, they had never seen such an advanced procedure. Their follow up has been great and I feel that our Savannah Cat will make a full recovery after deciding to get into a fight with a car. These are some of the most competent clinicians in all of Sonoma County. Thank you again. Read Less
bobby9067
20 Apr 2009
REPORT
great clinic! no complaints at all!
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know