Annoying. First off, prior to me listing the details of my frustration, I do want to say the Vet does good work. My dog was spayed here and had a great recovery. But then I went back for his ear infe... Read More
Annoying. First off, prior to me listing the details of my frustration, I do want to say the Vet does good work. My dog was spayed here and had a great recovery. But then I went back for his ear infection...
The Staff: Hit or Miss, sometimes you get the people that seem like they like their jobs...then you get the people who seem to not. When I went in most recently to have my dog checked...the Dr assistant nurse or the one that takes the info down and says "Doctor will be right with you". She was horrible, not smiling, not interacting, almost like my dog was a burden to her. Not the best feeling..as an owner. And btw my dog, great looking goof bull mastiff boxer. So he loves everyone...
The Doctor: I have had the same doctor since we started, he isn't mean, bad or handles my dog wrong...but again...no personality, no feedback on how to help prevent things and if I can describe it best...if my dog had something visibly wrong..maybe a laceration or patches of fur missing...things like this...I feel this doctor would never notice. Its always like, us pointing things out and asking questions. And a lot of "Oh I didnt see that". Ok, so when your paying $$$$$ and your fur baby is with a doctor, you would assume the doctor would always be looking for things or just generally looking at your Dog in full scale. You won't get that there...I sure have not.
The Price: Well we all know Vet's are over priced and make a grip of money off our pets. So I can't complain about their price, other then a follow up check up cost $30.00. BRUTAL!
Why the 3 Stars: Well if you have made it through my post here is why I am DONE with this place and the 2 Stars. The 2 Stars is strictly because, my dog is HEALTHY and WELL after one surgery with them and one infection fixed. You have to point that out.
BUT, the staff/professionalism..I didn't appreciate my last experience. I WILL NOT BE GOING BACK. So when I took my dog in for the ear infection, you signed a paper in the doctors room with the nurse. She tells me "you wont pay more than $241" depends on the meds. I said....ok, and signed away. I head out to get the meds in the front with the receptionist. She says very nonchalant "Your total is $291.00", I say "I literally just signed a piece of paper 3ft from you that it wasnt going to be over $241" She says "Hmm, let me check"...(terrible staff communication??) she comes back from the back "Ok sir, that will be $221.00"..........Ok, its not the price that got me....it was the way it was handled. I mean, there was not ONE SORRY (Terrible professionalism and customer service right there) and the fact that she was so easy to say $291 and right back down to $221, make me fee this VET is in it for the money. They charge all "willy nilly" and overprice. There is no other way to look at a situation that didn't come with a sorry or apologize for the extra $70.00 thrown out there.
So all in all, I feel fine with my pet in their hands, but I don't trust them anymore with financials or even their advice. Too many weird things happening. I will not be returning. Read Less