VIP Veterinary Services
Saugus, California
General Info
From its inception, the name “VIP” has been the focus point of why the clinic was founded. VIP stands for Very Important Pets, and ALL pets are important! Whether a person owns a dog, cat, bird, reptile, rabbit, hamster or horses and other large animals, their pet is an integral part of their daily life and are considered part of their family. For this reason, VIP considers it a privilege to have people trust us with their pets. We are dedicated to providing the latest in veterinary medical and surgical techniques and care with the purpose of keeping pets healthy.
Located on Bouquet Canyon in the heart of Santa Clarita, VIP Veterinary Services offering a full line of veterinary service.
Internal Medicine
Intensive Care
Orthopedics
Animal Dentistry
In-House Lab
Vaccinations
Spay and Neuter
Surgery
Emergency Services
In addition, to veterinary service, VIP offers:
Cat Hotel
Dog Boarding
House Calls
Pet Products
Call 661-2227387 to make an appointment. Se Habla Espanol.
Located on Bouquet Canyon in the heart of Santa Clarita, VIP Veterinary Services offering a full line of veterinary service.
Internal Medicine
Intensive Care
Orthopedics
Animal Dentistry
In-House Lab
Vaccinations
Spay and Neuter
Surgery
Emergency Services
In addition, to veterinary service, VIP offers:
Cat Hotel
Dog Boarding
House Calls
Pet Products
Call 661-2227387 to make an appointment. Se Habla Espanol.
Reviews
Issis S.
12 Aug 2017
REPORT
I had a great experience today taking my furry animal to the vet. Friendly staff. Now I have peace of mind knowing my dog has a yeast infections in hes ears and not ear mites.
eileen m.
9 Aug 2017
REPORT
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gen...
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gentle and capable people. However, our experience with the veterinarians has been spotty. There are so many, it can get confusing and we have received different advice for the same issue from various vets. Some advice worked better than others. .While they were caring and kind with our pets, I believe they fell short of the mark when we brought our 17+ year old dog in because she had stopped eating. Blood work showed that her kidney and liver values were extremely elevated (about 5x normal) and her thyroid level was very low. Her pancreas levels were also twice the norm. Additionally, she had lost 17 pounds over 10 months and she was having trouble walking and getting up. The advice we got was to have them hydrate her, give medicine for nausea in case that was why she wasn't eating. They also suggested we try a different prescription food than the one we had been giving her. The tests, office visit, subcutaneous fluids, meds and 1 can of dog food (yes, they actually charged us for that!) came to almost $450. When she seemed worse the next day, they suggested that I learn how to give her fluids and that they could add a couple of other prescriptions that might help. I took her in that day and spent another $180 which included 3 bags of fluid to take home. The following day, yesterday, she didn't seem better and I began to question the value of the recommended treatment. I called the office and asked the vet about the likelihood of a 17 year old dog recovering her organ function. I was told that they couldn't make an accurate prognosis without a $230 ultrasound of her kidneys and liver. She said it could take up to a month for the organs to recover (which would require bloodwork every week or so) and asked if I could "afford the time." At that point it felt like they were trying to get as much money from us as they possibly could before my dog died. I realized that it was time to think about euthanasia- even if Miko's condition improved, she still wouldn't be able to walk. I read about at home euthanasia, SCAH gave me the number of Peaceful Pets and last night Miko passed peacefully at home with us. I feel the hospital did us a huge disservice in their advice. While I understand that they couldn't tell us what to do, I feel that they should have been more realistic in their diagnosis. Their advice made me feel guilty about doing what was obviously right for my wonderful pet instead of guiding me to the best decision for her. If we should ever get another pet, we will find a different vet.
Pauline Jackson
9 Aug 2017
REPORT
Sarah S.
28 Jul 2017
REPORT
We've been taking our cat here for the past 5-years, incredible staff and Dr. Chang is the best. It's worth the drive from Palmdale.
Rod M.
24 Jun 2017
REPORT
I really want to thank all of the staff that assisted us with the difficult process of putting our dog to rest. They were very compassionate and helped guide us from beginning to end.
Mark F.
14 Jun 2017
REPORT
Dr Cisneros has been taking care of my bulldogs for years and years. He's the best. Very professional and nice office staff. My Sammy was having seizures the last few days and we took her in to se...
Dr Cisneros has been taking care of my bulldogs for years and years. He's the best. Very professional and nice office staff. My Sammy was having seizures the last few days and we took her in to see Dr.C and did blood tests and checked her out and we left with a gameplan. She's been doing fine since the visit. I highly reccomend.
Amanda M.
5 Jun 2017
REPORT
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to cho...
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to choose from. We decided to go with the Santa Clarita animal hospital. I had called and made an appointment for Sunday at 3:40. The woman over the phone was extremely nice and advised us to come about 10 minutes earlier so we can fill out new patient forms, so we did. We arrived at 3:30 and were warmly greeted by the ladies at the front desk. We filled out the paper work and gave it back to them. About five minutes later they took us in. They weighed my dog and I believe they took his temp. They then left us in an exam room and told us the vet is running a little behind. Fast forward 45 minutes later and still nothing. We ended up walking out at exactly 4:41. I get that people and business can get backed up at times, but over an hour after our appointment? When we were walking out the front desk ladies were really apologetic, but it's not their fault. It wouldn't have killed the vet to come into the exam room and update us on a time frame. Seeing as though they don't respect or value patients time, we will not be giving this place another chance.
Kristie L.
2 Jun 2017
REPORT
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterd...
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterday, our beloved dog passed away on our way to them, and when we arrived, they got us immediately to a room so he could be diagnosed. When it was confirmed he was gone, they were compassionate and helpful, allowing us to sit with him as long as we needed. Thank you to the staff for being there with us, and for giving our boy the care he needed to be comfortable in his last months.
Michael M.
31 May 2017
REPORT
Dr Cisneros has been out Vet for years & years- he has an excellent clinic- he's the best very best- no question!
Candice S.
25 May 2017
REPORT
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very ...
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very high... its obvious they are trying to squeeze as much money out of each person as possible. Bedside manner is also very poor. My dog is a rescue and has cropped ears. The first thing the vet said was 'who chopped you up like this?'. This is all disappointing because it used to be so great.
Fran Fecske
20 May 2017
REPORT
Dr. Cisneros is a kind caring veterinarian. He is honest and does not nickel and dime you. Thank you Dr. C
Marlene B.
7 May 2017
REPORT
My beloved dog Simba needed to be put down as she was 14 and had diabetes. I had dealt with the diabetes for 4 years and it had taken its toll on the dog. Her quality of life had greatly diminished...
My beloved dog Simba needed to be put down as she was 14 and had diabetes. I had dealt with the diabetes for 4 years and it had taken its toll on the dog. Her quality of life had greatly diminished. Doctor Cisneros was very compassionate given the situation and the price was reasonable. I did not give them a five stars because the front office did not wish me condolences and I was crying my eyes out. They did not send me a card in the mail. I asked them about it and they claimed they were out of cards. The vets are good vets if you can get past the front office.
Power H.
11 Apr 2017
REPORT
I have nothing but good things to say about Dr. Cisneros and all of the staff. I have brought a few animals in now and have always had a great experience and great results.
Sarah B.
25 Mar 2017
REPORT
I had to create a yelp account just to post a review for Dr. Cisneros. We took our bearded dragon, Shark Bait, here last Wednesday because he's had an eye infection and respiratory issues for the last...
I had to create a yelp account just to post a review for Dr. Cisneros. We took our bearded dragon, Shark Bait, here last Wednesday because he's had an eye infection and respiratory issues for the last couple weeks. This was Shark Bait's 1st trip to a vet and it couldn't have gone any better. I have owned multiple dogs and cats (mostly rescues) and have a lot of experience with vets. Shark Bait is already back to normal 4 days later due to Dr. C making antibiotics for us! Our family thanks you, especially our Husky Hurley. He was getting worried when he heard Shark Bait breathing hard/gasping!
Mikeal H.
6 Mar 2017
REPORT
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regardi...
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regarding Genji and his symptoms), and most of all caring. I definitely appreciated the great sense of humor from the staff and how they went the extra mile to get pictures of my boy (with my permission) to show me just how...out of it he was. Kudos to the team and I look forward to bringing Genji in the future...for check ups...hahahaha
Danniella M.
25 Feb 2017
REPORT
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie a...
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie and now patches.
Samantha Mooney
13 Feb 2017
REPORT
Love Dr. Cisneros and Dr. Jacqueline and the staff and so does, Hilde.
Kevin P.
1 Feb 2017
REPORT
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until thi...
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until this clinic is open. I wish I would have come here and have stayed far away from the 24hr emergency clinic down the street as I would have saved nearly $2,500 in the last couple of months and would have also saved alot of stress and anxiety as well. Please trust me when I say that this should be the only vet to take your pet to in Santa Clarita.
Jay K.
18 Jan 2017
REPORT
The worst veterinarian place possible. Honestly do not believe what you see in the outside. What's happening behind closed doors is so horrifying. I heard that they tape animals mouths closed if they ...
The worst veterinarian place possible. Honestly do not believe what you see in the outside. What's happening behind closed doors is so horrifying. I heard that they tape animals mouths closed if they aren't quiet. They were supposed to call me to pick up my dog after surgery and they didn't. They just left her there after finishing surgery. I had to call them and they told me they were closing early. I had to rush from work. So freakin bad.
Aidree A.
6 Jan 2017
REPORT
Dr. Chang is awesome. She's so easy to talk to & she actually cares. Chris is really cool, too.
Rhiannon C.
2 Jan 2017
REPORT
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assume...
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assumed were included in the exam price since there was no additional quote provided). He came to the conclusion that she had an ulcer and we would try eye drops and return in a few days to see if it had made any progress.When I went to the receptionist desk to pay, the price was almost FOUR TIMES the original quote. When I asked the receptionist if there was anything they could do for us considering the fact that they did not run these additional charges by us, she went to speak with her office manager Holly. Holly was very sweet when she came out to speak with us but unfortunately the doctor followed. The doctor over took the conversation and pretty much told us that we were not welcome back if we did not like his practice. I have never experienced such unprofessional and embarrassing customer service in my life.Needless to say, I will never return to this sneaky, insanely rude, money hungry vet again.
Renee Greco Booher
18 Dec 2016
REPORT
The staff is helpful and caring. Dr. Menger is amazing! They not only care about the needs of your pet, they are cost conscious and I recommend them!!!
Kay Turner Waggoner
16 Dec 2016
REPORT
Love the people at this place. They are all so friendly. Love Dr. Cisneros.
Kay W.
15 Dec 2016
REPORT
I've been taking my dog to Little Paws in Canyon Country for the past 2 years, but when they told me that they would not do a particular service for my dog (see my review on their Yelp site), I went t...
I've been taking my dog to Little Paws in Canyon Country for the past 2 years, but when they told me that they would not do a particular service for my dog (see my review on their Yelp site), I went to V.I.P. Veterinary instead. They were so organized and so friendly. The facility is very clean and well kept. My dog needed to have a tooth extracted. Little Paws would not do it since they had not maintained her teeth, but V.I.P. said they had no problem doing it even though I had never stepped foot in their facility.. Dr. Cisneros was so friendly and seems to really love the animals. He was so gentle with my dog Hiker. I think Little Paws has lost my business, even though they are closer to my home. I'm going with V.I.P. from now on.
Cassie E.
17 Sep 2016
REPORT
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sund...
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sunday. The yelp reviews had me a bit concerned with my decision to come here. I asked to go back with my Ivy. They allowed me to sit on the floor outside her crate in the back. No issues at all, very understanding about my concern not knowing them. Dr. Ryan, apparently he is new to the team, was direct but nice and answered all questions. Since I was sitting on the floor in the back I can say he had a great disposition toward his team as well. I was very pleased with him pleased with the way he treated my baby and the way I saw him with his team. That speaks volumes. The techs Stephanie and Andy were great. Personable and treated us well. They didn't mind me sitting in the floor either. The front desk Stephanie and Jocelyn took care of a mishap on my bill, nicely. Very nice as a front desk should be. Spoke well on the phone as well. Needless to say I am a VERY particular person and work in healthcare. I will say I will come back to Dr. Ryan, maybe not the other doctors mentioned in the other yelp reviews but YES to Dr. Ryan Folse!
Patterson Steven Kim
13 Sep 2016
REPORT
Vip is the in best in the valley. All Drs are great. And the staff is wonderful. They care about all the Pets.I tell all my friends about them.
Stacey Doty
12 Sep 2016
REPORT
Dr Cisnero is one of the most caring ,trusting Vet's we have ever had. He is thorough and genuinely cares.
Barbara Bobbie Walker
1 Jul 2016
REPORT
Josephine and Norma Jeane, my toy poodles, love it here. Yes, they are really excited to see Dr Cisneros and all of the friendly and wonderful staff at VIP Veterinary Services. The care that they re...
Josephine and Norma Jeane, my toy poodles, love it here. Yes, they are really excited to see Dr Cisneros and all of the friendly and wonderful staff at VIP Veterinary Services. The care that they receive is outstanding. This is a warm and compassionate veterinary service.
Senia Villarreal
1 Jun 2016
REPORT
Love this vet!
Agnieszka Waszewska Naylor
31 May 2016
REPORT
Doctor C and his staff always take great care of our pets!!! We love this place!!!
Michelle McMahon
20 May 2016
REPORT
I had to go to VIP Veterinary Services today for my fur baby Roxy. I knew she was in bad health already. First off I called and her normal doctor had called me back right away on her day off and talke...
I had to go to VIP Veterinary Services today for my fur baby Roxy. I knew she was in bad health already. First off I called and her normal doctor had called me back right away on her day off and talked to me about all her options including costs. Second she then called me back personally and told me when to come in for an appointment with another doctor. Last but not least when my dog had suddenly passed away on the X-ray machine I found not one but two doctors outside the building looking for me. They all were so sweet and caring. I am thankful for them so much. I am heartbroken but they have helped me so much.
Kasey M.
17 May 2016
REPORT
The Dr's and the staff at VIP take such good care of Brody and Charlie. They are always there when we need them without being crazy expensive. Thank you!Kasey M
Stacey Liberson Doty
27 Oct 2015
REPORT
Dr. C is the kindest man and the best Vet that we have ever had!!!
Debbie Swiger
22 Feb 2015
REPORT
Dr C. Takes care of my bearded dragons. He literally makes Velcro smile. He is kind and honest. Zac the schaunzer also goes to VIP and is well taken care of. Best VETS in this valley.
Susan Valenzuela Oster
29 Jul 2014
REPORT
Dr C is an amazing vet. Known him for over 20 years and he has taken care of many of our pets.
Linda Borcher
25 Apr 2014
REPORT
Love Doctor C. He's friendly, knowledgeable and reasonably priced. Def recommend.
mmbrown333
26 Apr 2013
REPORT
I had to put my dog of 14 years down. Doctor Cisneros was caring and so was the staff. I was comforted to know that my dog did not suffer. Also, the price was significantly cheaper than the other v...
I had to put my dog of 14 years down. Doctor Cisneros was caring and so was the staff. I was comforted to know that my dog did not suffer. Also, the price was significantly cheaper than the other vets in the area. I am thankful to Doctor Cisneors and his staff amd would recommend V.I.P. Veterniary Hospital should you need euthanasia services.
robj
7 Mar 2012
REPORT
I had a really bad experience at this vet after being a customer for over 8 years - and this event took place after Dr Cisneros sold the practice to Dr Barerra. The front desk and the on-duty vets sho...
I had a really bad experience at this vet after being a customer for over 8 years - and this event took place after Dr Cisneros sold the practice to Dr Barerra. The front desk and the on-duty vets showed total indifference to my dog - who was in such pain and distress that she could not walk or even stand on her feet - and because I had not made a prior appointment I had to wait for about three hours for the first available appointment slot. I NEVER went back and found another vet that day (who saw and treated my dog immediately) with whom I am VERY happy.
A Google User
19 Sep 2011
REPORT
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Please call
(661) 222-7387
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-18:00PM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-13:00PM
Popular Hours
6a
12p
6p
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VIP Veterinary Services
Saugus, California
General Info
From its inception, the name “VIP” has been the focus point of why the clinic was founded. VIP stands for Very Important Pets, and ALL pets are important! Whether a person owns a dog, cat, bird, reptile, rabbit, hamster or horses and other large animals, their pet is an integral part of their daily life and are considered part of their family. For this reason, VIP considers it a privilege to have people trust us with their pets. We are dedicated to providing the latest in veterinary medical and surgical techniques and care with the purpose of keeping pets healthy.
Located on Bouquet Canyon in the heart of Santa Clarita, VIP Veterinary Services offering a full line of veterinary service.
Internal Medicine
Intensive Care
Orthopedics
Animal Dentistry
In-House Lab
Vaccinations
Spay and Neuter
Surgery
Emergency Services
In addition, to veterinary service, VIP offers:
Cat Hotel
Dog Boarding
House Calls
Pet Products
Call 661-2227387 to make an appointment. Se Habla Espanol.
Located on Bouquet Canyon in the heart of Santa Clarita, VIP Veterinary Services offering a full line of veterinary service.
Internal Medicine
Intensive Care
Orthopedics
Animal Dentistry
In-House Lab
Vaccinations
Spay and Neuter
Surgery
Emergency Services
In addition, to veterinary service, VIP offers:
Cat Hotel
Dog Boarding
House Calls
Pet Products
Call 661-2227387 to make an appointment. Se Habla Espanol.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Issis S.
12 Aug 2017
I had a great experience today taking my furry animal to the vet. Friendly staff. Now I have peace of mind knowing my dog has a yeast infections in hes ears and not ear mites.
eileen m.
9 Aug 2017
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gen...
For us, the best thing about SCAH is their techs and office staff. We have been customers for over 30 years between our 2 very long lived dogs and the techs have always been the most caring, kind, gentle and capable people. However, our experience with the veterinarians has been spotty. There are so many, it can get confusing and we have received different advice for the same issue from various vets. Some advice worked better than others. .While they were caring and kind with our pets, I believe they fell short of the mark when we brought our 17+ year old dog in because she had stopped eating. Blood work showed that her kidney and liver values were extremely elevated (about 5x normal) and her thyroid level was very low. Her pancreas levels were also twice the norm. Additionally, she had lost 17 pounds over 10 months and she was having trouble walking and getting up. The advice we got was to have them hydrate her, give medicine for nausea in case that was why she wasn't eating. They also suggested we try a different prescription food than the one we had been giving her. The tests, office visit, subcutaneous fluids, meds and 1 can of dog food (yes, they actually charged us for that!) came to almost $450. When she seemed worse the next day, they suggested that I learn how to give her fluids and that they could add a couple of other prescriptions that might help. I took her in that day and spent another $180 which included 3 bags of fluid to take home. The following day, yesterday, she didn't seem better and I began to question the value of the recommended treatment. I called the office and asked the vet about the likelihood of a 17 year old dog recovering her organ function. I was told that they couldn't make an accurate prognosis without a $230 ultrasound of her kidneys and liver. She said it could take up to a month for the organs to recover (which would require bloodwork every week or so) and asked if I could "afford the time." At that point it felt like they were trying to get as much money from us as they possibly could before my dog died. I realized that it was time to think about euthanasia- even if Miko's condition improved, she still wouldn't be able to walk. I read about at home euthanasia, SCAH gave me the number of Peaceful Pets and last night Miko passed peacefully at home with us. I feel the hospital did us a huge disservice in their advice. While I understand that they couldn't tell us what to do, I feel that they should have been more realistic in their diagnosis. Their advice made me feel guilty about doing what was obviously right for my wonderful pet instead of guiding me to the best decision for her. If we should ever get another pet, we will find a different vet.
Pauline Jackson
9 Aug 2017
Sarah S.
28 Jul 2017
We've been taking our cat here for the past 5-years, incredible staff and Dr. Chang is the best. It's worth the drive from Palmdale.
Rod M.
24 Jun 2017
I really want to thank all of the staff that assisted us with the difficult process of putting our dog to rest. They were very compassionate and helped guide us from beginning to end.
Mark F.
14 Jun 2017
Dr Cisneros has been taking care of my bulldogs for years and years. He's the best. Very professional and nice office staff. My Sammy was having seizures the last few days and we took her in to se...
Dr Cisneros has been taking care of my bulldogs for years and years. He's the best. Very professional and nice office staff. My Sammy was having seizures the last few days and we took her in to see Dr.C and did blood tests and checked her out and we left with a gameplan. She's been doing fine since the visit. I highly reccomend.
Amanda M.
5 Jun 2017
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to cho...
We recently adopted a dog from the castaic animal shelter and received a voucher for a free vet visit within the first seven days of adoption. The voucher had a list of about 5 animal hospitals to choose from. We decided to go with the Santa Clarita animal hospital. I had called and made an appointment for Sunday at 3:40. The woman over the phone was extremely nice and advised us to come about 10 minutes earlier so we can fill out new patient forms, so we did. We arrived at 3:30 and were warmly greeted by the ladies at the front desk. We filled out the paper work and gave it back to them. About five minutes later they took us in. They weighed my dog and I believe they took his temp. They then left us in an exam room and told us the vet is running a little behind. Fast forward 45 minutes later and still nothing. We ended up walking out at exactly 4:41. I get that people and business can get backed up at times, but over an hour after our appointment? When we were walking out the front desk ladies were really apologetic, but it's not their fault. It wouldn't have killed the vet to come into the exam room and update us on a time frame. Seeing as though they don't respect or value patients time, we will not be giving this place another chance.
Kristie L.
2 Jun 2017
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterd...
We couldn't have asked for a more caring staff with Dr. Chang and everyone else here at Santa Clarita Animal Hospital. Our dog was diagnosed with cancer and they walked us through the process. Yesterday, our beloved dog passed away on our way to them, and when we arrived, they got us immediately to a room so he could be diagnosed. When it was confirmed he was gone, they were compassionate and helpful, allowing us to sit with him as long as we needed. Thank you to the staff for being there with us, and for giving our boy the care he needed to be comfortable in his last months.
Michael M.
31 May 2017
Dr Cisneros has been out Vet for years & years- he has an excellent clinic- he's the best very best- no question!
Candice S.
25 May 2017
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very ...
I used to love this place and I've sent many referrals here over the years. Unfortunately we wont be coming back. Our favorite vets are gone and the past two times we've come the cost has been very high... its obvious they are trying to squeeze as much money out of each person as possible. Bedside manner is also very poor. My dog is a rescue and has cropped ears. The first thing the vet said was 'who chopped you up like this?'. This is all disappointing because it used to be so great.
Fran Fecske
20 May 2017
Dr. Cisneros is a kind caring veterinarian. He is honest and does not nickel and dime you. Thank you Dr. C
Marlene B.
7 May 2017
My beloved dog Simba needed to be put down as she was 14 and had diabetes. I had dealt with the diabetes for 4 years and it had taken its toll on the dog. Her quality of life had greatly diminished...
My beloved dog Simba needed to be put down as she was 14 and had diabetes. I had dealt with the diabetes for 4 years and it had taken its toll on the dog. Her quality of life had greatly diminished. Doctor Cisneros was very compassionate given the situation and the price was reasonable. I did not give them a five stars because the front office did not wish me condolences and I was crying my eyes out. They did not send me a card in the mail. I asked them about it and they claimed they were out of cards. The vets are good vets if you can get past the front office.
Power H.
11 Apr 2017
I have nothing but good things to say about Dr. Cisneros and all of the staff. I have brought a few animals in now and have always had a great experience and great results.
Sarah B.
25 Mar 2017
I had to create a yelp account just to post a review for Dr. Cisneros. We took our bearded dragon, Shark Bait, here last Wednesday because he's had an eye infection and respiratory issues for the last...
I had to create a yelp account just to post a review for Dr. Cisneros. We took our bearded dragon, Shark Bait, here last Wednesday because he's had an eye infection and respiratory issues for the last couple weeks. This was Shark Bait's 1st trip to a vet and it couldn't have gone any better. I have owned multiple dogs and cats (mostly rescues) and have a lot of experience with vets. Shark Bait is already back to normal 4 days later due to Dr. C making antibiotics for us! Our family thanks you, especially our Husky Hurley. He was getting worried when he heard Shark Bait breathing hard/gasping!
Mikeal H.
6 Mar 2017
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regardi...
This clinic is absolutely wonderful. I brought my little buddy who had been feeling a little...under the weather. I was greeted by Paige and Jocelyn who were both very friendly, knowledgeable (regarding Genji and his symptoms), and most of all caring. I definitely appreciated the great sense of humor from the staff and how they went the extra mile to get pictures of my boy (with my permission) to show me just how...out of it he was. Kudos to the team and I look forward to bringing Genji in the future...for check ups...hahahaha
Danniella M.
25 Feb 2017
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie a...
Sweetest and most caring establishment, I have ever taken my pets. I said good bye to one of my best friends here and they were very comforting. I will always remember how they were there for cookie and now patches.
Samantha Mooney
13 Feb 2017
Love Dr. Cisneros and Dr. Jacqueline and the staff and so does, Hilde.
Kevin P.
1 Feb 2017
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until thi...
I love this Veterinarian and trust them to be honest about my pet needs. Save your time and alot of money and only come here, if you have a pet emergency really evaluate if your pet can wait until this clinic is open. I wish I would have come here and have stayed far away from the 24hr emergency clinic down the street as I would have saved nearly $2,500 in the last couple of months and would have also saved alot of stress and anxiety as well. Please trust me when I say that this should be the only vet to take your pet to in Santa Clarita.
Jay K.
18 Jan 2017
The worst veterinarian place possible. Honestly do not believe what you see in the outside. What's happening behind closed doors is so horrifying. I heard that they tape animals mouths closed if they ...
The worst veterinarian place possible. Honestly do not believe what you see in the outside. What's happening behind closed doors is so horrifying. I heard that they tape animals mouths closed if they aren't quiet. They were supposed to call me to pick up my dog after surgery and they didn't. They just left her there after finishing surgery. I had to call them and they told me they were closing early. I had to rush from work. So freakin bad.
Aidree A.
6 Jan 2017
Dr. Chang is awesome. She's so easy to talk to & she actually cares. Chris is really cool, too.
Rhiannon C.
2 Jan 2017
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assume...
I just took my dog to this vet as I thought she had an eye infection. Dr. John C. Burkhartsmeyer was whom saw our pet. He came in the exam room and immediately started performing tests (which I assumed were included in the exam price since there was no additional quote provided). He came to the conclusion that she had an ulcer and we would try eye drops and return in a few days to see if it had made any progress.When I went to the receptionist desk to pay, the price was almost FOUR TIMES the original quote. When I asked the receptionist if there was anything they could do for us considering the fact that they did not run these additional charges by us, she went to speak with her office manager Holly. Holly was very sweet when she came out to speak with us but unfortunately the doctor followed. The doctor over took the conversation and pretty much told us that we were not welcome back if we did not like his practice. I have never experienced such unprofessional and embarrassing customer service in my life.Needless to say, I will never return to this sneaky, insanely rude, money hungry vet again.
Renee Greco Booher
18 Dec 2016
The staff is helpful and caring. Dr. Menger is amazing! They not only care about the needs of your pet, they are cost conscious and I recommend them!!!
Kay Turner Waggoner
16 Dec 2016
Love the people at this place. They are all so friendly. Love Dr. Cisneros.
Kay W.
15 Dec 2016
I've been taking my dog to Little Paws in Canyon Country for the past 2 years, but when they told me that they would not do a particular service for my dog (see my review on their Yelp site), I went t...
I've been taking my dog to Little Paws in Canyon Country for the past 2 years, but when they told me that they would not do a particular service for my dog (see my review on their Yelp site), I went to V.I.P. Veterinary instead. They were so organized and so friendly. The facility is very clean and well kept. My dog needed to have a tooth extracted. Little Paws would not do it since they had not maintained her teeth, but V.I.P. said they had no problem doing it even though I had never stepped foot in their facility.. Dr. Cisneros was so friendly and seems to really love the animals. He was so gentle with my dog Hiker. I think Little Paws has lost my business, even though they are closer to my home. I'm going with V.I.P. from now on.
Cassie E.
17 Sep 2016
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sund...
Came in on a Sunday near the end of their day on an emergency. Decided to check yelp after my girl (a 65lb blue nose pit) was taken back for an iv. We all know it's hard to find a vet office open Sunday. The yelp reviews had me a bit concerned with my decision to come here. I asked to go back with my Ivy. They allowed me to sit on the floor outside her crate in the back. No issues at all, very understanding about my concern not knowing them. Dr. Ryan, apparently he is new to the team, was direct but nice and answered all questions. Since I was sitting on the floor in the back I can say he had a great disposition toward his team as well. I was very pleased with him pleased with the way he treated my baby and the way I saw him with his team. That speaks volumes. The techs Stephanie and Andy were great. Personable and treated us well. They didn't mind me sitting in the floor either. The front desk Stephanie and Jocelyn took care of a mishap on my bill, nicely. Very nice as a front desk should be. Spoke well on the phone as well. Needless to say I am a VERY particular person and work in healthcare. I will say I will come back to Dr. Ryan, maybe not the other doctors mentioned in the other yelp reviews but YES to Dr. Ryan Folse!
Patterson Steven Kim
13 Sep 2016
Vip is the in best in the valley. All Drs are great. And the staff is wonderful. They care about all the Pets.I tell all my friends about them.
Stacey Doty
12 Sep 2016
Dr Cisnero is one of the most caring ,trusting Vet's we have ever had. He is thorough and genuinely cares.
Barbara Bobbie Walker
1 Jul 2016
Josephine and Norma Jeane, my toy poodles, love it here. Yes, they are really excited to see Dr Cisneros and all of the friendly and wonderful staff at VIP Veterinary Services. The care that they re...
Josephine and Norma Jeane, my toy poodles, love it here. Yes, they are really excited to see Dr Cisneros and all of the friendly and wonderful staff at VIP Veterinary Services. The care that they receive is outstanding. This is a warm and compassionate veterinary service.
Senia Villarreal
1 Jun 2016
Love this vet!
Agnieszka Waszewska Naylor
31 May 2016
Doctor C and his staff always take great care of our pets!!! We love this place!!!
Michelle McMahon
20 May 2016
I had to go to VIP Veterinary Services today for my fur baby Roxy. I knew she was in bad health already. First off I called and her normal doctor had called me back right away on her day off and talke...
I had to go to VIP Veterinary Services today for my fur baby Roxy. I knew she was in bad health already. First off I called and her normal doctor had called me back right away on her day off and talked to me about all her options including costs. Second she then called me back personally and told me when to come in for an appointment with another doctor. Last but not least when my dog had suddenly passed away on the X-ray machine I found not one but two doctors outside the building looking for me. They all were so sweet and caring. I am thankful for them so much. I am heartbroken but they have helped me so much.
Kasey M.
17 May 2016
The Dr's and the staff at VIP take such good care of Brody and Charlie. They are always there when we need them without being crazy expensive. Thank you!Kasey M
Stacey Liberson Doty
27 Oct 2015
Dr. C is the kindest man and the best Vet that we have ever had!!!
Debbie Swiger
22 Feb 2015
Dr C. Takes care of my bearded dragons. He literally makes Velcro smile. He is kind and honest. Zac the schaunzer also goes to VIP and is well taken care of. Best VETS in this valley.
Susan Valenzuela Oster
29 Jul 2014
Dr C is an amazing vet. Known him for over 20 years and he has taken care of many of our pets.
Linda Borcher
25 Apr 2014
Love Doctor C. He's friendly, knowledgeable and reasonably priced. Def recommend.
mmbrown333
26 Apr 2013
I had to put my dog of 14 years down. Doctor Cisneros was caring and so was the staff. I was comforted to know that my dog did not suffer. Also, the price was significantly cheaper than the other v...
I had to put my dog of 14 years down. Doctor Cisneros was caring and so was the staff. I was comforted to know that my dog did not suffer. Also, the price was significantly cheaper than the other vets in the area. I am thankful to Doctor Cisneors and his staff amd would recommend V.I.P. Veterniary Hospital should you need euthanasia services.
robj
7 Mar 2012
I had a really bad experience at this vet after being a customer for over 8 years - and this event took place after Dr Cisneros sold the practice to Dr Barerra. The front desk and the on-duty vets sho...
I had a really bad experience at this vet after being a customer for over 8 years - and this event took place after Dr Cisneros sold the practice to Dr Barerra. The front desk and the on-duty vets showed total indifference to my dog - who was in such pain and distress that she could not walk or even stand on her feet - and because I had not made a prior appointment I had to wait for about three hours for the first available appointment slot. I NEVER went back and found another vet that day (who saw and treated my dog immediately) with whom I am VERY happy.
A Google User
19 Sep 2011
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