Expect to pay over double what you're quoted for "routine" procedures.My husband and I took our puppy to Simi Valley Animal Hospital because a friend had recommended Dr. Jennifer Stirewalt. After seve... Read More
Expect to pay over double what you're quoted for "routine" procedures.My husband and I took our puppy to Simi Valley Animal Hospital because a friend had recommended Dr. Jennifer Stirewalt. After several visits, we noticed that every time we took our pup to this Dr. Stirewalt, we were up-charged. Wanting to be good puppy parents we just sucked it up and went with their suggestions. The $20 (very small jar) of puppy ass-wipes was the beginning of the end for us. The last straw was having our puppy spayed by Dr. Stirewalt. I called the office for a quote and was told it would be approximately $220 (not including pain meds). Ok - that sounded reasonable, so we booked her procedure. The morning of the procedure, they said it was standard practice for them to charge a little extra (a "cushion") in case they ran into complications, but that they would reimburse us at the end of the day if they didn't need to dip into the cushion. When I picked up my puppy at the end of the day, my $220 quote became a firm $535 charge! We were charged over twice the amount quoted - due to "complications." What complications you ask? Well, apparently my dog's female parts are harder to get to than the typical dog - therefore, the procedure took longer and the doctor had to have another person scrub in, and the incision she had to make was twice as big as a normal cut, which required additional stitches, etc. When we questioned the doctor further on the "complications" line item charge she said, "anatomy is anatomy and surgery is surgery" and that they are running a business and have to be compensated for their time. So if anatomy is anatomy and surgery is surgery, and this doctor is an experienced doctor, why was a "routine" procedure on a healthy normal puppy considered complicated? As far as the office staff goes, Shannon especially, they are a pleasure to deal with. They always greeted our puppy with much enthusiasm. As for the care our puppy received, I do feel that she was treated properly while in their care. But in this economy, we just cannot afford to continue taking our puppy to Dr. Stirewalt where we will be up-charged at every single visit - to the point of over double the quoted amount. Read Less