Saying goodbye to a pet is a hard experience to go through already but having such an understanding and caring staff truly made it a bit easier. They were kind, patient and respectful of our pain. They truly understood what we were going through and gave us plenty of time to say goodbye. Read Less

Took great care of my Mutt after he punctured his leg playing with the stick. Called the next day to check in, good service. Dog wants you to know that he DID get the stick! Great dog drugs, dog derpy af. Read Less

Ah-ma-ziiing! I came to get my pup seen by Dr. Little and she was amazing! She was so experienced and I loved walking in to see all her accomplishments! Made me feel alot safer bringing my baby in. The whole staff was extremely nice and mannerful! Wish I lived closer and would definitely be coming back! Read Less

I had never been to this Vet Hospital but when driving by I had noticed it. Yesterday, at 4, on a Sunday, my dog hurt her foot playing in the yard. She was bleeding and seemed to be in shock, a toenail hanging off on her back foot. We knew we had to get to a vet, I read reviews of several, but this clinic was open and close by, so I went. Not too many people ahead of us, which was good.... staff was very nice and helpful. It was clean, cold, and my dog got to see someone within 30 minutes, which I thought was reasonable on a Sunday.. The vet came out and explained exactly what was needed and then they gave me an estimate, so I was fully informed of the costs. My dog was well taken care of and one of the staff carried her to the car for me after, since she was sedated. My rating of 4 stars was only because of their pricing, it is $$$ IMO. My previous vets in Hancock Park and Palm Desert were more affordable and so the charges surprised me. if those prices had been like surge prices (Sunday, etc) maybe ok, but I think they were standard. I would consider carefully about returning only because I’m on a tight budget, care was excellent. Read Less

I used to use TLC as my primary vet, about 10 years ago.  They had a great doctor and several others who were ok, and even though their prices are high, I liked the care that my dogs received.  I stopped going there when my favorite doctor left the practice, since I didn't want to pay their prices to see their other vets.Fast forward to May 23.  My 12 year old greyhound and I were going to head out for a walk when I got home from work.  As I was changing clothes she suddenly appeared in my room, unable to walk, barely able to stand, and in obvious distress.  I got on the phone to check for availability of vet care, starting with my regular vet and moving down the list of local practices, but all were closed for the evening.  I then called TLC to notify them I was bringing her in, that she was critical, and they were ready and waiting when I arrived.They brought a gurney and rushed her into the back.  After their initial assessment I was informed by the female vet on duty that the cause of her distress was not immediately obvious, but that at this point she was unable to stand and was in serious condition.  She offered me three possible diagnoses based on the symptoms, and frankly none of them sounded like they would have a simple or good outcome.  She recommended keeping my dog overnight for observation and testing, with an estimated cost of nearly $2000.  I told her I could not afford this, at which point she offered a reduced plan of treatment that brought the estimate down to around $1500.  Still more than my husband and I could afford.  Based on the high cost of diagnosis, the likelihood that the treatment options of the various possibilities were long-term and probably costly, I had to make the difficult decision to euthanize my girl, knowing that she was suffering and that even with costly testing and treatment, she might not recover.  I informed the vet of our decision and she agreed to perform the euthanasia.During each step of the process, I was left sitting in a silent exam room, waiting for the front office staff to prepare the estimate forms and come to explain them to me.  I understand the need for discussing costs before treatment (especially at a practice like TLC) but the wait at each stage was excruciating, knowing that my dog was suffering in the back room, scared in a strange place while she suffered.Up until this point, I was understanding of the delays and the office practices.  But when I made the decision and authorized the euthanasia, my experience quickly went downhill.  They brought my dog back into the room to be with me.  At that point I observed that she was partially paralyzed on one side (her legs were stiff), her gaze was fixed and she barely responded to me.  I knew, as hard as it was, that I was making the right choice to end her suffering.  What I couldn't believe, and still can't, is that the front office assistant came in to inform me of the cost of the euthanasia, and insisted on PAYMENT IN FULL BEFORE THE PROCEDURE WOULD BE PERFORMED.  I told them I had $100 cash on me, and I could pay the balance the next day (in my rush to get my girl there I had left my wallet at home - I only had my drivers license on me). THEY WOULD NOT PERFORM THE EUTHANASIA UNTIL AFTER I PROVIDED PAYMENT IN FULL.  So I had to call my husband, who was at work, and get his credit card number from him.  At that point they gave me time to spend with my girl, telling her goodbye.  After I informed them I was ready for them to proceed, I had to wait in the room for what seemed an eternity before the doctor came to administer the drugs.Their front office staff was understanding and professional throughout the process.  The doctor was professional, but not warm or caring, and certainly expressed no sign of emotion during our exchanges.  I realize that euthanasia is an awful thing for any doctor to perform, but I would appreciate a little effort at warmth at the very least.But the reason for the one-star review is that "pay before service" requirement.  I was insulted.  My dog was suffering.  I had offered a 50% down payment in cash.  Their insistence on payment in full added an extra layer of stress and conflict to what was already a shockingly painful experience.In addition, I called the office later that week when I had cooled down, to speak with the office manager.  I was told she was not available but the woman who took my call was understanding and sympathetic, agreed with me that it was not right that payment had been demanded prior to the procedure, and told me she would inform the manager.Later that week I got a syrupy, insincere sympathy card signed by all the staff (they probably keep a stack of these ready to go).  I can't imagine there was any understanding on the part of those who signed that card of the sheer agony I experienced that evening.I never got any response from TLC management.All this over $200.  Professional, or callous and insulting? You decide. Read Less

I took my lovable baby  (cat) to this place,  and I got totally disappointed after all my cat died.  I don't like the service at all, no costumer service including the veterinarians,  I understand this is a business, but that's the only they're concerned to get the monies clients instead to be concerned to save the animals lifes,  I've been having multiple pets it means I've been taking my pets to a couple of veterinarians and I had a great service for them, but the fact this place is 24 hours open that's the reason I brought my cat to this place  but it was horrible service, one's again my cat, can tell  died . I can tell they're there just to squeeze money only Read Less

Wow. Amazing staff.  They had this insane INSANE woman who was rude, contentious, INSANE.  She just perpetually wanted to argue, and they handled it beautifully!!  Flawlessly!!!  So patient.  I would have smacked that woman into oblivion.  No joke.But they didnt.  They just kept patiently answering her, despite the crap she kept spewing.Hats off TLc staff!!! Read Less

Thank you so much for everything - what a wonderful and caring staff at TLC! My dog was seen immediately, all possible diagnoses and expenses were spelled out in advance of bloodwork and treatment. The staff has also made follow-up calls with not just the test results, but also to find out how my dog is doing. I'm new to the area, and I am grateful to now have a regular vet here, in addition to knowing they're here 24/7. THANK YOU again! Read Less

If your pet is a patient of Dr. Jocelyn Mott or if someone suggests you to go see her, DON'T GO!!! GRAB YOUR LEASH AND RUN TO SAFETY WITH YOUR BELOVED PET. She performed unnecessary tests that caused our beloved Golden's death; the heart and soul of our household, that was a pet therapy animal for those who need to be uplifted and given unconditional love. They are only concerned with running up a HUGE BILL and doing UNNECESSARY TESTS!!! something in my gut told me there was something wrong when we left the facility. Dr. Mott was very cold and just saw $$$$ signs; If I had googled her before, I WOULD NEVER HAVE GONE TO DR. MOTT, EVER. I went to pick up Golden and was bleeding profusely from her nose. The tech that had brought her out didn't even notice, or cared. Our Golden died in less than 24hrs from leaving there. She died from INTERNAL BLEEDING caused by the UNNECESSARY test performed by Dr. Mott. Today we buried our Golden with toys, treats, and her favorite teddy. We prayed and thank the Lord for allowing us to have a piece of heaven here in our home. *I am forced to rate DR. Mott one star, which shes definitely not even worth. Read Less

I was at another 24hr vet waiting to be seen, when I decided to call TLC because of the long wait time at the other place. TLC had no wait time and promptly examined my cat who had been experiencing seizures. They were very thorough and kind, I will definitely be going back for future vet needs. Read Less

The doctors and the staff really do care. We have taken six different dogs to them over the past decade. On several crucial occasions, the vets have caught problems early, making treatment much easier. And in emergencies, they are invaluable. You won't find a better pet clinic anywhere. Read Less

I was absolutely pleased with their service. I ended up here by mere coincidence at 3am, and they were lovely. I felt comfortable knowing they were who my Dandy was gonna deal with in her last moments. Thank You Read Less

I would highly recommend TLC. The doctors and staff are great. They were able to diagnose my dog after soon after we got there. Once they took him in and cared for him he was soon back to his normal self. Read Less

Never write a review! But this place just deserve my first negative review! Please do not harm anymore pets! Every pet they come to you because their family care and they love their pet! Our pets are like our family member, please treat them as human! They are not your testing animals! I still remember the Drs here said.... "He is feeling no pain, he probably just feels weak" maybe you think saying this will make us feel better and let our pet stay longer in your hospital but it is actually not helping! We know him the best!!! Read Less

Vet service is a business, yes, of course you need to make money to support all your staffs, rent, equipment. But when you always try to sell unnecessary services to your clients to reach your revenue goal, this is just wrong. Did unnecessary operation to those innocent animals who cannot talk back to the owners, this is just not correct. I believe people who want to become veterinarians because they love animals and want to help them. But I don't see it at TLC, our pets just treat as a product, this is just very sad. Read Less

Came to center with all my dog's meds, test results and records. High pressure to repeat tests already done by my vet 24 hours earlier. Made me feel guilty that I couldn't afford the estimate of $1800. to $2500 for two days care. Told in so many words that my dog would die if I didn't leave her there for the weekend. Read Less

I have had a lot of experience with TLC over the last 10 years. They even held my hand when I put my old dog down. Now my young dog is a patient and loves their vets! Today they let my 5th grader volunteer for her school charity project. She played with orphaned kittens and read to sick dogs. The staff were so kind and loving, the facility was spotless and the animals were well cared for. It's a special place. Isabelle, South Pasadena, CA Read Less

They saved my dogs life. He came in with a turned stomach after my vet told me there was nothing they could do for him. He is a 7 year old St Bernard and they treated him with gentle care. Their prices are reasonable considering they are an emergency facility. I never worried about the care my dog was receiving and would recommend them to anyone in eastern LA county. Read Less

Go to yelp to get their accurate rating. The examination fee will not be enough for the vet to tell you anything about your pet. That is only to bring an estimate of over $1,000 to to run test and then tell you how much treatment will cost. In my case estimate was $1,780 to rule out things and then tell me how much treatment will be. By the way a different vet told what was wrong at a $35 dollar visit. There was no treatment needed it was just diarrhea that cleared up in two days. Read Less

Bella has an autoimmune disease. We go to see Dr. Yau sometimes weekly and sometimes monthly. The staff is wonderful, they help me pick up Bella, because she wants to stay in the car. They call her by name. When she is finished with her tests, they bring her right out and know she belongs to me. They even carry her back out to the car. Dr. Yau has saved Bella's life. She is so kind to her. Dr. Yau knows that I am a very anxious pet owner, so I know that she rushes to post her blood test results. I appreciate all that they do to make our visits as anxiety free as possible... Thank you all so much.Read Less

A year or so ago my son adopted Winston an English Bulldog but unfortunately the man that we adopted him from passed away without giving us ANY paperwork what so ever. We finally took our Winston to Dr. Baker and Ashley and great staff of TLC on Huntington Dr. in South Pasadena. They made us and Winston feel comfortable we highly recommend this clinic and all those that work there. Their prices are fair and they give you options so you don't feel like your being a bad pet parent if you can't afford or just don't think your pet needs certain treatments. So Thanks TLC I'm sure we'll be visiting you in the future.Read Less

I'll begin by saying that my dog survived a coyote attack and is fine after being treated at TLC as an emergency patient. I'm grateful for that, and I assume that he was well cared for. I was thoroughly turned off, however, by their mercenary attitude, which began when I walked through the door and continued until two weeks later when my dog's stitches were removed and we were free from TLC's greedy clutches. The moment I arrived, I was informed that it would cost $98 just to have him examined, an exam which lasted less than 60 seconds, long enough, apparently, for them to determine that I needed to pay an additional $750 up front for tests and bloodwork. After a 2-hour wait, I was given the final estimated bill of $2481.50. When I registered my shock at the astronomical cost, the attendant checked the bill and discovered I'd been charged twice for the bloodwork, so something like $350 was removed from that initial total. I was told by the doctor that I should be able to bring my dog home the next day after he'd been stitched up and that he'd be bandaged, with drains exiting his body. When I called the next morning to ask when I could pick him up, they told me he was still groggy from the anaesthesia and that they'd like to keep him another 2 days (to the tune of $319 a day) until he was fully alert. I declined their "kind" offer and brought him home to be groggy in his own home, depriving them of another $600-plus of revenue. They had charged me $71 for the bandaging, but he was not bandaged when I picked him up. When I asked about it, I was told, indignantly, that he had been bandaged earlier, but that it had been removed to send him home. Really? I didn't believe it for a minute. After that there were a couple of other smaller charges, which may have been legitimate, but by then I'd had it with their gouging and was in no mood to take out my wallet yet again. I got the strong sense that TLC counts on people being so desperate to have their beloved pets taken care of, they'll pay whatever they have to. I'll never return to TLC again, and if you go, remember to TLC . . . TAKE LOTS of CASH!! Read Less

Dr. Mott is an Animal Lover and so knowledgeable and caring about Animals, I'd say living souls period regardless of shape and type. So caring person. I live in Woodland Hills,Ca and drive to south Pasadena to have Dr. Mott check my 4Paws Angels. She was referred to me by my general veterinarian and said if I can't diagnose my own dog illness, I will take him to Dr. Mott and since I have met Dr. Mott, my god you can't pay me to take my 4Paws Angels to anyone else. She is so caring person and so knowledgeable about Animals...++ Sincerely Saeed RamiRead Less

My 17 year old cat was diagnosed with chronic kidney disease and was admitted to TLC for hospitalization. The receptionists were wonderful and very caring towards me (I was an emotional wreck) and the technicians and doctors were awesome. They were very thorough in explaining what my cat was going through and the necessary tests and treatment involved. while he remained hospitalized, I received follow up calls twice daily to advise of how he was doing and was able to visit him which was absolutely wonderful. The staff are a godsend and I cannot thank them enough. I would definitely recommend them! Read Less

While tattooing my dog?s name lengthwise across the arch of my foot doesn?t sound like my kind of thing, I love my cuddly ball of curly fur! I want to thank all the staff who worked so hard to treat him! Read Less

My cousin gave me a puppy from my aunt?s shepherd mix litter and I brought her here to get her first shots. Everyone who helped us was supportive and caring. When it?s time for my pup to get more shots and to get spayed, I?m bringing her here. Read Less

This was a tough year for my cat. Last winter a car hit him and although the vehicle thankfully wasn?t going very fast, Charlie still ended up making a visit to the vet. In August, he stopped eating and we couldn?t figure out what was going on. Again, we hauled it over the veterinarian. Then last month he came home limping from playing out in the yard. 3 times we had to come and each time he was made better. What more can I say? Read Less

they ate all about making money and not the care we took are puppy and didn't even look at her before tell us she needed $140 worth of shots even though she had her shots and they charge way too much for everything Read Less