Spruce Avenue Pet Hospital

The 1st time I took one of my fur baby's to this veterinarian The on call that was very friendly and helpful. We travel for my husband's work and we move around California. We just happen to be back in the area when our other fur baby got sick. They have an event Mary so instead of trying to find another vetinairy in office since we are not from here we took it to the same office. Not even 5 minutes in the office. The vet our Fur baby for 30 seconds And said She needs an x-ray and blood work He said He believes that she has a dangerous poison in her uterus. Has a wait minute I'm here because she was constipated and may have some teeth that need to be pulled but not for her uterus. At that moment I already knew I was being scammed at my for babies expense. What do you do with that moment when your baby's not feeling well and they need to be examined you go ahead and get it regardless of what the price so $580 later for the vetenary in to say no that's not what she has but will give her some antibiotic It's something for inflammation. Anybody know of a good veterinarian in San Francisco that's not out to become rich but really care about your pet Read Less

I've had a very hard time finding vets for my dog Loki as he was very badly abused and neglected before my boyfriend and I adopted him. This causes him to be aggressive when faced with situations he finds to be scary. But this Vet knew exactly what he was doing and knew that Loki was acting out of fear. Even though Loki had to be mussled for his procedures (for obvious reasons) this vet was very reassuring and only let out calm energy no matter how scared and unruly Loki got. Every vet we had taken Loki to prior reflected Loki's stress and made the poor dog more scared and stressed out. Loki successfully got all of his shots and his nails trimmed without any unnecessary injury on Loki's part. I 100% would recommend this place. I know that my baby boy is in good and understanding hands here. My only sadness is that this vet can't take care of exotic pets as I have rabbits as well. Read Less

Gave me medication for my dog that was so confusing that I had to call lto find out what it was for. This medication is only needed maybe twice a year. SOLD me enough for about ten years. They already cut them and them charged me. I am hoping to get some of my money back on this med that is labelled terribly WRONG. Also wanted me to buy Comfortis at 98.00 a month. 1800petmeds has the same at the same price for SIX MONTHS!!!!! I am a senior citizen and refuse to pay more for meds that my dog does not need especially if they cost more than mine???? Read Less

I really like this place because my senior dog needs special attention. Daniel, Morty, and Dr. Frazier have provided excellent service towards both my dogs Bowie & Tito. Their hospital is cute, clean, and well organized. I really like the fact that Dr. Frazier provided a plan to prolong my senior dog's life rather than comfort him. I enjoy watching Daniel interact with my little Tito. She's so sweet towards all the animals that come in. I definitely trust them with my pets. Read Less

I found a lost kitten a few days ago. I know I need to bring her in to see a vet ASAP. From the review this is a great place.I've called on Wednesday for Saturday appointment. I got a call at 3:45 pm on Friday to cancel it because the doctor won't come in.This is really disappointed. I'm a regular 9-5 M-F office worker who have only weekends free.You called on Friday and wanted me to call another place in Colma for another appointment, or come see you again next Saturday?No I will not let my small kitten suffer for another week. It is not an emergency but she need to see a doctor. Very disappointed. Read Less

We saw Dr Bakri as an interim until Dr Frazier gets on board fulltime.  It was a good experience; seeing results already from the treatment, thankfully! We will continue to use Spruce Ave and cant wait to meet Dr Frazier. Read Less

I had a great experience with this pet hospital! They accommodated my dog and I right away and treated us both very well! I was pleasantly surprised when I received a follow up phone call from them to check on my dog's progress (double ear infection).Will definitely go back and highly recommend. Read Less

Dr Griffin, Valery & staff were very cordial animal Folks. They gave our two family kittys the best care possible for the 16 yrs we had them. They knew their names everytime they visited. Last. I just learnt that Dr Griffin passed away 2 months ago. My sincere condolences to his family, staff & friends. I was saddened to hear this. He will be missed but in our memories for years to come. I mean this sincerely... Read Less

If I could give zero stars I would. The purpose of this letter is to document the events that culminated in the death of our beloved dog Maxi on March 8, 2013 and to alert the public about the actions of Spruce Avenue Pet Hospital. We believe that the hospital acted totally unprofessionally. First of all, we acknowledge that our dog was very sick, and that is why we sought their services. During the week prior to her passing we were given an IV with fluids and were told to have her come in for an X-ray.On March 8, 2013 we brought our dog into the hospital during the morning. She was very responsive and actually resisted being crated. At about 3 p.m. that day we called the hospital to see if she was ready to pick up. We called for 30 minutes until someone finally answered the phone. When the hospital finally answered we were told that she was ready to be picked up. At about 4 p.m. we drove to the hospital to pick up our dog. We were given 2 bottles of pills (one bottle was 40 pills short and we were told that we could pick them up next week). It was explained that Maxi had a heart problem, with water build up and hopefully the medication would make things better. They were to send the x-ray to someone that could provide further guidance. We were then brought to the front desk and paid for several cans of a new food (at first the person thought Maxi was a cat, but was informed that she was a dog). We were given a card with a hand written number and the lady told us to call at any time if we had any problems with Maxi. She seemed very sincere and it was comforting to know that there was a number that we could call after hours.Upon arriving home it seemed that Maxi was heavily sedated. She was not able to walk and simply slept. We called the hospital, and the number on the card, but no one answered. For the next 3 hours we continued to call and no one answered. The hand written number (that we were told to call at any time if there were a problem) would go to an answering machine and we left messages asking if Maxi had been sedated and hoping to get a response. None came. Kept calling and calling and leaving messages. No call back. At about 8 p.m. Maxi grew worse and died in our arms. We were (and still are) devastated. We called again and left a message (not a nice one) on the answering machine indicating that our dog had died and that the hospital had been totally unresponsive.We grieved all weekend, and on Monday to our shock a message was left on our voicemail from the hospital that Maxi had Pneumonia and that we should come in and purchase additional medication!!! Our dog had been dead for 3 days. The message so disturbed us, that we cannot explain the feeling. They had not even bothered to check for our messages.We hope that the hospital can learn from this situation. Needless to say we are looking into filing a formal complaint with the State of California veterinary Licensing Board. Read Less

Dr. Griffin and his team are true Animal Care people. His after surgery care is unbeatable! My dog has had 2 tumors removed, and I hope Doc wants to keep practicing for all the years that I plan to have pets. I even like all the interns I've met there through the years. They get good training in how to do things right! Read Less