Venetian Pet Hospital

Venetian Pet Hospital is the only facility we will take our animals to for care...Dr. Ayers has always done a wonderful job !!! He has been joined by Dr. Sam Varon a graduate of UC Davis Vet School....ranked the BEST in the US in vet training ! And Dr. Sam is equally awesome with our two "beasts". Not to forget the office staff and front end assistants...they too are kind and caring and always ready to help us. I would recommend Venetian Pet Hospital to any and all who might inquire !! Read Less

Dr. Sam and his team are the BEST. I've been taking my pets to Sam for our pet's checkups, shots, dental cleaning and anything else they need. Sam truly cares about his patients and their owners. The pets and their owners wellbeing is his top priority. My Dog loves seeing him and this is a testament to his care and attention to animals. Thank you Dr. Sam and the rest of staff at the Venetian Pet Hospital! Read Less

Was very happy with this vet until he sold it. New owner has no people skills. Nearly tripled the prices! I don’t believe she really cares about the dogs and cats or customer loyalty. Only the profit is important! I’m going back to RoseMarie even tho it’s a little further. They are fair and just and love me and my animals! Read Less

Recently my pet had to have surgery. It was a delicate operation and the veterinarian at Venetian Pet Hospital pulled him through the surgery very well. They sent him home in a sleeping bag and called after day 1 and day 4 to be sure he was doing well. They were very caring about my feelings also. I would recommend them to anybody who loves their pet and needs a Vet. Read Less

I just do not understand the negative reviews.  I have been bringing my cats and dog here for years and I have NEVER had a bad experience.  I have never been charged for tests I did not approve.  They have always been kind and show great affection for the animals.  When I had to have my 20 year old cat put down they were so understanding and truly sympathetic.  Dr. Ayers is a true animal lover and he will be my vet of choice as long as he is in practice. Read Less

I have been a loyal customer for a few years driving down from Roseville because I loved the great customer service I received and the attentive care my dog got. The last 6 months or so the care and customer service and care has become so poor I am looking for a new vet. The last time I visited I brought in my two dogs. They gave one dog a $200 allergy shot that has done nothing to improve his suffering. He got the shot without consulting me or telling me the price. I brought in my other dog for a nail trip and a shot they had had emailed me saying was due. I asked the tec who was doing his nails if it were possible to trim some of the hair on his paws. I was charged an extra $20 because they said my little dog was being "difficult" and they did not trim his fur they only cut his back nails and left his front ones long. When I went to pay I was handed a huge bill that I had no knowledge that I was accruing. I had to take my little dog to a groomer who charged me half the price to do what I had wanted done. The groomer said he was fine and wasn't being difficult. I even peeped though the window to watch. I have never had any complaints about my dog being difficult when being groomed. It is not his favorite thing but he tolerates it. If my little dog was being SO difficult they should have just stopped and told me. Not charge me twice for something they did not want to do. Read Less

We went here because our cat was adopted from Pet N Pals and they paid for a visit. Overall nice but I'm not certain about quality care. The dr was really nice and even called about our kitty. Well that's what I'm assuming as he had the wrong name.They seemed really nice and definitely cheaper then our vet in Manteca but I do have a concern that maybe they are a little rough on the animals. I'm not saying they hurt the animals but our cat had a problem with her leg and it just seems like he was being a little too rough with it. I'm sure you'll probably get good service here but the receptionist can often be very stand off-ish. Read Less

I have been a customer for over 10 years and paid thousands of dollars here for my pets care. My problems started when his new office staff took over (especially his office manager and receptionist). They are extremely rude and unprofessional, even in front of other customers. I have never been treated this way in a so called "professional" office. Dr. Ayres seems to have no say on what goes on in his office anymore and will not take a stand against their treatment of his paying customers. He seems to have checked out. At this point, I find his whole operation disgusting and uncouth. These people should not be working with the public! Read Less

Venetian pet hospital is a friendly pet loving environment. The environment is professional and every staff member genuinely cares about the well being of the clients and their pets. Recently, we took my aunt's dog in for a check up because he didn't look like he was feeling too well. They ran all the necessary tests to make sure they weren't going to do excess damage after finding a mass near his heart. He's an old dog and we opted to let him live out the rest of his life in peace instead of having a risky surgery and we wouldn't have been able to make that informed decision if it wasn't for the knowledge they possessed and the consideration they showed by being so informative. I definitely appreciate the redheaded girl up front. She was very kind and empathetic and made this hard time go a little easier. Read Less

I don't even  know where to begin with these so-called "professional" people.... I have been a customer of Venetian Pet Hospital in excess of 10 years and have spent thousands of dollars there.  I have always found Dr. Ayres to be very nice (although his capabilities continue to go down hill due to his illness).  I have had several friends along the way tell me I should change veterinarians due to this practices, but I have remained loyal to him.  For one, I have found that no matter what you bring your pet in for he always schedules a follow-up appointment that you have to pay for.  He runs a lot of expensive tests for recurring ear infections and allergies that he should already be aware that my dog is prone to, etc. The number of times that he has done things he should be embarrassed about, I won't even talk about on here to save him additional embarrassment. In addition, I once brought a little dog in to him that had been hit by a car.  I told him I would be responsible for him and to call me & let me know what they were going to do.  Well, the doctor called me only to tell me that they had euthanized him without even talking to me first.  I have often wondered if this was really the truth or they were afraid they were going to be stuck with the costs.That said, the final straw came to day when I brought my Shih Tzu, Brodie,  in for his usual allergies.  When I went into the office I realized that I had left my wallet at home and offered to bring payment in the next morning.  I really expected that since I had been such a loyal customer and have always paid on time, it would be no problem (again, I have paid thousands to them on my animals over the years).   Anyway, the very rude receptionist (I have always found her incompetent since the new office staff took over) proceeded to tell me that their policy is payment due at the time of treatment and they would make no exceptions for anyone.  She suggested that I return home to get my wallet and bring him back.  As I was getting no where with her and she was getting ruder and ruder, I asked to talk to Ayres.  She said I didn't need to bother the doctor and would get her "office manager" on the phone.  When she came back she said the office manager backed up what she told me 100% and that if I didn't like it I could take my business elsewhere.  I have to admit that right about this time I was getting a little hot under the collar, but she continued to try and argue and continued to get in the last word (very rudely, I might add).  To make a long story short, she did go in to get Dr. Ayres after slamming the door very loudly.  When Dr. Ayres came out and I told him about how rude his staff was since they changed over, he said he had heard every word and his receptionist was not out of line in any way.  Once again, I will admit I was very angry and had a few things to say to her myself, but I have never been treated this way in a professional office.  The least she could have done was close her big mouth and get the doctor before it escalated to that point.  In closing, I will just say that Dr. Ayres acted very timid and was not about to go against what his office manager or receptionist said and would not work with me.  I am really convinced that he does not have any authority with this new bunch of "Nazi" staff and if it means losing valued customers, so be it.  Upon leaving I asked how to go about getting my animals records transferred to another vet and she said (with a smirk) that just call and they would send them in a "timely" manner.  She then gave me a big smirky smile and waved "bye-bye"..  I felt like punching her in her smug face, but am smart enough to know that would  not be the high road to take.  As I walked out, she said Stockton is a small town and I had better hope I did not run into her outside of their office.  All in all, I was very hurt about the doctors lack of concern but at this point say "good riddance" to Venetian Pet Hospital and its gestapo office staff! Read Less

I took my dog to get neutered at this facility and they sent him home without a cone because they said "he was not licking" the area. He was not licking the area because he was post anesthesia. A few days later I noticed him licking the area with some swelling and redness. I called their office and they told me it "wasn't their responsibility". The lady on the phone was extremely rude and raised her voice at me while continually telling me how it wasn't their responsibility. I will never take my dog here again and I think this is a poor facility, a patients care should be pre-procedural (informing us how he is doing during surgery), during the procedure, and post procedure care. That is what I paid over $200 dollars for, not just to snip him and send him on his way. I will take my dog back to the other vet. Read Less

We use Venetian for our dogs we are pulling for rescue out of the local shelters... take EXCELLENT of our newly rescued dogs who NEED that extra moment of love and understanding and care! Terry takes AWESOME care of me!! WE LOVE YOU VENETIAN! Terisa @ Shepherds Without Borders Rescue Read Less

Right off the back, rude customer service. I wasn't even here 15 seconds. Some of the women here need to work on their tone because they came off very rude and aggressive as if they are having a bad day. I came in only for my puppy to get her nails trimmed, I guess they did fine.. Read Less

I took my GSD here after I adopted her, because she went here for her hematoma and ear infection. When my fiancée and I brought her Dr Ayres seemed to struggle with some sort of disease, because my dog was laying still and he almost tripped over her trying to get a swab from her ear. Long story short, the doctor said her ear infection was completely gone and healed. But she kept rubbing her ear on the couch, scratching at it and the ear looked red and couldn't see into her ear canal. So I took her to a local vet and the Dr took one look at her ear and said it had a really bad infection and bacteria. So they had to shoot some kind of medication into her ear canal for four weeks straight, along with other medications. I am happy I did not agree with Dr Ayres and instead followed my gut feeling that something was still wrong. Second opinions are always best. Not to mention they told me it took four people to hold her down to put drops in her ear. My poor pup was scared when she came back out from the back. And thy wanted me to do the same to her when there are other ways to treat the ears that won't traumatize the dog. Now my GSD is well and her ear is healed :-) I do have to agree with other posts, that I could hear the manager yelling at her workers and cussing at them. Made it a stressful and uncomfortable thing place to be :-/ Read Less

I am a new pet owner and I have so many questions about the care and health of my girls. I read and try to be informed before appointments so I can get my questions answered. The stuff is very helpful and kind, the organization provides decent costs for care but my dissatisfaction is with the quality of the care. My disappointment is with the lack of a through general check up. A general check for our 4legged family members should be a hands on check up. Not by eye sight. Gums need to be checked, teeth inspected, legs touched, stomach touched, a more hands on check up including at skin color, fur texture, fur feel, checking on how the surgeries for spaying heeled. None of these happen. I entrust my babies to a check up to keep up with disease prevention and prevention of added vet costs. I do more of these check ups at home for free. I have 2 Beautiful German Shepherds and it gets expensive caring for my two girls. As a Fur mommy I want a very hands on check up to see and get feedback on my girls health. I was not satisfied with simply looking at my girls ears, eyes and a quick 3 second touch on their stomachs..this was the vast of the check up. When I prove for gums and eye and paths etc., ...doctor told me oh she looks fine. This is not satisfactory to me. Kids or dogs deserve a through check up. Read Less

Guess who just became our permanent veterinarian. Took my cat Lucky in due to a bad itching problem he had. This little boy is very timid, the staff was so gentle with him, which I appreciated so much. I can't imagine how hard it is for animals to be handled by strangers, so the fact they showed such care showed me a great deal about their ethic. The final bill was literally a shock, I'm used to the $200 + range no matter what is happening. I look forward to a long association with Venetian Pet Hospital in the future. I have several rescue cats to keep healthy, cost is a huge issue for me, so a vet office that makes it possible for me to give them the best care and still keep a roof over our heads is greatly appreciated. Thank you all so much!!! Read Less

Venetian Pet Hospital is great!! These folks are very helpful, they take their time to explain info in as much detail as needed, and they truly care for our pet's health and their safety! We take our dogs (four of 'em) as well as our kitty to Venetian whenever we need help with our pets. Even if you're not sure about things, you can call and ask questions and they will do their best to answer all of the questions you have. They'll even give you prices/costs on their various services that they provide when you call in so that you don't have any hidden costs nor fees. We really appreciate all that Venetian Pet Hospital has done for us so far and we look forward to continuing this great relationship with the friendly and loving folks who work here! Read Less

this office used to be very welcoming and our animals "always" came first. Now its a business thats more interested in collecting payment that taking care of the patients....The former staff was way better. Read Less

Dr. Ayres and staff are Great!. I've been going to Venetian Pet Hospital for years after recommendation of others and have never been disappointed. I love the remodeling and change in staff over the last year or so. I'm very happy with my pets care and you will be too. Read Less

I have 2 cats that have been treated at Venetian Pet Hospital. The staff and Veterinarian handled my pets in a gentle and compassionate manner. The cats' problems were diagnosed properly each time, and the medications provided have been successful in quickly curing their ailments. The facility is clean and pleasant. I highly recommend this Veterinarian. Read Less

I've been coming to Venetian for over 20 years ( cockatiel,cockatoo and cat). The service has always been excellent. I've had good experience medically and also with boarding my pets. Highly recommend this get hospital to any pet parents. Read Less

Thought I was doing the right thing by bringing my sick dog here however after  x rays on 2 different occasions  D r Ayers failed to see the tumors the size of baseballs in my dog had I known this sooner I would have not spent thousands of dollars on different antibiotics medications .He diagnosed my dog as having severe  pneumonia .The 3rd  x ray i took to a different vet who did a x ray and saw the tumors immediately! They were growing so big they were crushing his lungs Don't get me wrong Dr Ayers is a nice guy but always get a 2nd opinion. Fyi the staff are rude . Read Less

Very disappointed in the services here.  Our cat was attacked by a dog late in the day and my husband rushed our cat over to this vet because we had heard good things about their office.  However, upon learning our cat was not a "regular patient", they suddenly began ignoring my husband and our cat....choosing to do paperwork with a "regular patient" while our poor cat suffered in her carrier.  After waiting 15 minutes with office staff looking at my husband but not offering any help, he left and I told him to go another vet hospital nearby and they took our cat in immediately and took great care of her.I guess they only care about your animal here when you are a regular patient.  If your animal isn't a regular here and you have an emergency, steer clear of this place.  Obviously, pet health is not the priority unless of course they know your name. Read Less

I was new to Stockton and my dog was experiencing allergy issues. After another vet gave her ridiculous medications which made her much worse and tried to get me to do blood tests I found this vet which spent time with her, did the appropriate SKIN tests and resolved her issues. The staff is amazing and her vet calls to check up on her. Read Less

I will never go to another vet! They truly pet people. The Dr. Has called a couple of times just to ask how my Lily was doing. The entire staff is so great! I love these people!  Just left the office again and wanted to reiterate how much I love this place! They are the absolute best in town/state/country!!! If you're looking for A new vet than look no more because Venetian pet hospital will take care of your pet and give them just as much love as you give them at home. I love you guys!!!!! I wish I can put more than five stars! Lol Read Less

Junior and his female colleague at Venetian Pet Hospital were incredibly friendly and helpful. They were very accommodating in allowing me to pick up an important medication for my pet despite the fact I had never been there before. They took a prescription from UC Davis teaching hospital and filled it within minutes. The office is located in the backside of a mall but is easy to find. There is plentiful parking and a handicap ramp in case you or your pet have trouble with steps. How considerate! Venetian pet also dispenses prescription food for cats and dogs. If you ever come across people who lie to you and cheat you (trust me, we have all been there), your faith in humanity can be shaken. However an experience with Junior and the wonderful people at Venetian help you remember that bad people are in the minority and reveal themselves quickly. Read Less