If I could rate lower I WOULD !! I received my puppy KOBE from my wife. The owners had dogs that constantly were getting pregnant and didn't care about the puppies. My wife told me he KOBE had a sister and after 6 weeks I couldn't stop thinking about how bad of a life she was having so on 6/3/18 I decide to go get her. There she was sitting outside on a chair in 102 degree weather. We asked the owner if we could take her and of course he said yes. I went to this VET and I waited over 45 minutes for someone to even talk to me. She was infested with FLEAS AND TICKS !!! I didn't want to get her brother infested so I rushed her to this vet THINKING THEY WOULD HELP BUT THEY DIDN'T. They made every excuse of why she wouldn't be seen for hours and we could take her to another vet and pay less. I told her I didn't care about the cost, I wanted help and they denied me any. I was shocked and got emotional because she was suffering in front of my eyes and no one wanted to help me. I took her somewhere else and they did everything they could and removed every tick. My family has paid so much to this vet and I regret it. I will tell all of my family to not spend a dime to such a selfish vet. Read Less

The best place to take your animal for care, from the Guerrero family we say Thank you for saving our teacup Chihuahua, she was minutes from dying the Veterinarian saved her gave me the best advice in makeing my teacup better. Today my teacup Lola is home with us and making a great recovery. 5 stars and more to to this clinic, a business that you can Trust! Thank you. Read Less

The best place to take your animal for care, from the Guerrero family we say Thank you for saving our teacup Chihuahua, she was minutes from dying the Veterinarian saved her gave me the best advice in makeing my teacup better. Today my teacup Lola is home with us and making a great recovery. 5 stars and more to to this clinic, a business that you can Trust! Thank you. Read Less

I wanted to give it a 5 star but....I can't. Some employees there deserve a 5 star of their own, but alas others make the whole experience less. I had boarded my dogs twice at this location b4 and found it necessary to board again a few yrs later. My German Shepherd isn't "friendly" but then again, she's not supposed to be. She's a guard dog. Now, here's the thing every single person that ever meets her has the 1st impression that she's aggressive. BUT, my dog has NVR bitten anyone in her life. Even when she's run away from home. She barks and snaps, but nvr actually bites. She's all talk lol A professional would be able to get past this side, and showing fear as anyone who knows the basics should know just makes the dog more nervous around that person, hence the acting up. A dog can tell when someone doesn't want them there. So after going THREE times to get her evaluated because I KNEW they'd think she's "too aggressive", I got the ok. Day that I show up, they tell me that they can't take her and roll their eyes when I mentioned a woman that worked there said she'd be willing to go in on her day off and work for my dog. They finally took her in after an extra half hr of my time, delaying my trip. But I wanted to b sure my dog would be safe and the staff there. When I returned, the person giving them back to me mentioned that my dogs were not good candidates for boarding because they wouldn't let him near thrm. He specifically said my male, Geman shepherd chow mix was the worst, and he's the dog NO one ever complains about so....really? I just don't think he's good with dogs. Being ok around friendly dogs doesn't make you good with animals, it means you get it easy and those dogs are just friendly. A real professional can deal with different dog temperaments and yes, I know safety can be an issue, but again, I know my dog and I know aggressive dogs, there's a difference between aggressive and nervous. I've had a dog so friendly she let plp beat her, stab her and throw things at her without complaint. I don't WANT a passive dog. I want one that can protect herself and me. So no, I won't be making her a lap, dog. But yes, i will work on her socialization with a few trusted plp. So thanks for the 1st two tries and special thank u to Cathy and another young lady that works there for being SO good with my pups. But I won't be taking her back again so she can stay locked up because plp r scared of her. I will hire a boarder and get her used to said person as someone suggested. Again tho, some of their employees are GREAT and wish I could hire them on their own 😍, hence the 3 star instead of 1 😊, thank you ladies. I've attached the photos Cathy took. Read Less

I had found a stray dog, she had a license tag bit no info. Initially I had gone to Fremont but their scanner couldn't read the info off of chip. So I went to SVE and they were able to scan with their universal reader. Luckily contact info for owner was available. The staff was super nice and the tech even took the time to contact the owner to let her know we had found her dog. The facility itself is quite spacious and very clean. Read Less

Our cat got hit by a car so we took him here. I can't tell you enough of how the staff was. Dr. Julie Damron was Very knowledgeable and very friendly. Was very understanding. Before they even did a procedure she told me in detail what they were going to do. I was 100% satisfied. They took care of him and he is doing so much better. We were thirsty and my husband asked if they had a water fountain and they didn't so the receptionist let us have her bottle of water that wasn't opened. She had soda and said it is better for her, keeps her up lol. They treated my buddy so good. I will definitely go back if I needed to! Read Less

Terrible customer service. I called about finding a dog and possibility to scan for a micro chip and the girl was so rude. Ended up going to the other emergency vet in town because they were much kinder and more helpful to get the dog to the right place. Poor pup was running on I-5 and obviously not a stray dog. Read Less

My referring vet was prepared to put my most favorite dog I have ever cared for in my life down. As it turned out beyond by expectations, no surgery was required, "Jack may recover in one month". I must admit it was touch and go for Jack would not eat or drink. It was a painful month, yet we won, Jack is still alive! Jack is not jumping yet, give him another month. Read Less

I found a kitten in the middle of the freeway. She was missing an ear and had skin torn off. I knew I was going to give this kitten a forever home. No other vets in the area "had the time" even though I was paying for the emergency services. But these folks were a great help! Every person in that building was extremely helpful and addressed all of my concerns as well. Lucky is recovering better than I would've hoped. THANKS YOU ALL! Read Less

Dr. Frey is great‼My 5 1/2 lb dog, Lily and I were walking to the mailbox when a German Shepherd ran up and grabbed her. The dogs owner grabbed his dog, but released it. The dog followed us into our yard and continued to grab her and tossed her like a rag doll. I took her to Dr Atkins in Tracy who thought she had a perforated bowel. She medicated Lily for pain and sent us to Dr. Frey. He had to operate before he knew the extent of her injury. The bite tore the muscle around her anus, but missed her bowel by 2mm. Her pelvic floor muscles were also torn. He was compassionate, as was the rest of his staff. He communicated every step of the way. They let me come in and stay with her when she wasn't  perking up. He listened to my suggestion that she was receiving to much pain med. He took stitches out today and my Lily is acting like herself. Thank you for saving her, Dr. Frey. Read Less

The staff were wonderful me And my daughter her cat Cat Sleepy head last night Dec 12,2016, to be buried great help..my daughter , heartbroken ,sad and etc it's her best, wonderful amazing, great friend ., correction me and my daughter brought Sleepy head to Stockton Vet ER Read Less

Always taken great care of my animals and helped me make many hard decisions. To the people complaining about money, maybe you should have gotten Care Credit. You can't expect them to do things for free.Read Less

I had to take my dog in late on a Friday night after he got into the garbage and ate something he shouldn't have. He was obviously sick and not feeling well at all. I took him in and was helped right away. He got a quick assessment. Dr. McDougall was on the spot and explained everything to me and got my best buddy back to normal within an hour or two. The staff was very nice and caring and cared about my dog. I am grateful for their caring service and quick response. I highly recommend if u ever have a pet issue!! Read Less

Do not take your animal to these people.They are hardened criminals. They ONLY care about the money. My dog had a high fever and couldnt keep water down.They handed me an app for a credit card and refused to do anything for my dog til they had 800 dollars and let my dog lay sick for 4 hours and then told me i had to come up with 2000.00 more or put my dog down. All i wanted was to stabalize him til he could see Dr. Vicuna monday morning.when i picked him up they were going to charge my friends credit card 275.00 more which i had paid in cash.I rushed my dog to Hardin Animal where Dr. Vicuna and his staff tried to help him. He passed away monday after surgery and before it was paid and would've been half the price. I hope all of these people have to frantically find 2000.00 to save their animal on a sunday...cold hearted killers!! Read Less

This place fu**ing sucks I tried asking them for help over the phone for my 7 month old huskie puppy and they won't help me until I brought him in and payed 75$ for a check up. This place does not care if our animals our in pain they just want our money. The lady at front desk would even try that's what made me more mad... It's sad .... Read Less

I've forgotten to post since I e been so busy and my little Lady is 100% better now. Wasn't until someone else came across an unfortunate similar situation that I though of this place again. Dr. Frey is amazing. Nice, honest, excellent at his craft, and equally important, affordable. The best decision I ever made was to make the one our trip to take my doggie with her broken leg. Now she's 100% and I'm not broke. I will recommend this to everyone who needs these services. The staff was so nice and helpful. Excellent service and experience all together! Read Less

This place is terrific!!! I had no one to leave my Mimi with when I recently went on vacation and they took such special care of Mimi at their Pet Motel!!! I will definitely use their facility again!!! Read Less

My client's Dachund has degenerative disc disease (so do I ) and one day he came up paralyzed in his hind legs. Dr. Frey did surgery on the little guy's back and within two weeks he was walking again!!!!!! I have never met Dr. Frey, but his work speaks VOLUMES!! I wholeheartedly recommend him and wish he did surgery on humans!! Read Less

I took my Great Dane here and they determined she had bloated but refused to operate until they got the money. Thankfully a friend came to my rescue in that aspect. Even after they got the deposit of $2000 they waited over 8 hours to begin surgery. BLOAT ONLY GETS WORSE WITH TIME!! Because of that, my dog ended up with a heavily bruised heart, and she died 4 days later. NEVER going back. Read Less

Our dog had a nasty break on his leg that required metal plate inserts to heal. The local vets in our town were not specialized to handle the surgery required. Luckily they referred us to Dr. Frey. Dr. Frey was great. He really put us at ease. He is very personable and was honest about our options and the long term affects. Dr. Frey did the consultation, surgery and follow-up appointment. I appreciated that he came in on Saturday to perform the surgery and follow-up appointment Sunday morning so we would not have to wait until Monday. He really cared and noticed how anxious our dog was even though he was on pain medication. He gave us mild sedatives to help him sleep at home. Great customer service! Read Less

This facility is the best place for you to take your pet in case of emergency! Our boy, Toby, was admitted here at 3am Saturday morning with pretty aggressive pneumonia. The doctors and technicians and staff: OUTSTANDING!! 24 hour care, excellent client doctor communication! They made a pretty horrible experience so much better not just for Toby, but our family as well!! We can't thank them enough for all their efforts and hard work. On a personal note to them who we've been in constant touch with: Thank you for putting up with our constant calls and visits. We love you!! Read Less