This vet is a joke. IF YOU LOVE AND CARE ABOUT YOUR PET, PLEASE DO NOT MAKE THE SAME MISTAKE I MADE TAKING MY DOG HERE. After spending 300 dollars on all first year shots, and 400 dollars on treatment... Read More
This vet is a joke. IF YOU LOVE AND CARE ABOUT YOUR PET, PLEASE DO NOT MAKE THE SAME MISTAKE I MADE TAKING MY DOG HERE. After spending 300 dollars on all first year shots, and 400 dollars on treatment for a skin condition, I took my dog for a cherry eye surgery. I spent 2,000 dollars on that surgery. The vet., Dr. Bhakhri, guaranteed the work and said that if the cherry eye returned, he would fix it for free. The surgery was unsuccessful. It was done in October of 2020, and it is now December of 2020. My dog's eyes are much worse than when I brought him in for the original surgery. I have had to go in for multiple check ups, and all the vet did was keep selling me expensive, ineffective medication. This vet loves to take customers' money. I took my dog in for a check up in November. I advised the vet that I had to leave town the following day, and that my dog would be with my brother. I did not want any work done, as I did not want to leave him with family after a procedure. The vet supposedly had an eye specialist see my dog, and without calling me for verbal consent first, put more stitches in my dog's eye. At this point, my dog's cherry eyes are so bad that he can barely see. I'm not sure that his vision will ever be restored to 100 percent. Yesterday, Dec. 7, 2020, I woke up and my dog's eyes were so bad that he could not see. He was lethargic, not eating, drinking, etc. so I called ELC, who claims to provide amazing customer service. I made an appointment for 3:45, and I was asked to send pictures. An hour later, I received a call from ELC referring me to an eye specialist solely based on the pictures. They refused to keep the 3:45 appointment, and the vet refused to speak with me that day. They did not even bother to call the other vet (the eye specialist) and refer me. They basically told me that it's my problem, and that I would need to take care of it from here. I called back the next day, and I spoke to the vet. He claimed that he does not guarantee his work, and that he is no longer responsible for my dog's health. When I asked for a refund on the 2,000 surgery, he started to get defensive, talked over me, refused to listen, and hung up on me. WORD TO THE WISE: I spent 3,000 dollars of my hard earned money at this place. When I wanted the botched work they did on my dog corrected, this is how I was treated. SIDE NOTE: I had to have my last dog put down. The only reason that I ended up at ELC was because my dog was having seizures, and I needed to get him somewhere quickly. While my wife and I cried at losing our 12 year old pet/family member/friend, a receptionist, Jacob, came in the room where my dog was put down and started selling me a "cremation package." Not thinking straight, I agreed to a package that cost 500 dollars. That should have been enough for me to end my business relationship with them. All this place cares about is taking your money. I regret not having done so. PLEASE DO NOT MAKE THE SAME MISTAKE THAT I MADE. THESE PEOPLE WILL TAKE YOUR MONEY AND TREAT YOU LIKE TRASH WHEN YOU WANT THEM TO STAND BY THEIR WORK. Read Less