Two years ago we got a wild hair and decided to adopt a former stray, FIV+, middle aged kitty from the humane society. (It was love at first sight.)Given her rough history and FIV status, not to menti... Read More
Two years ago we got a wild hair and decided to adopt a former stray, FIV+, middle aged kitty from the humane society. (It was love at first sight.)Given her rough history and FIV status, not to mention the 3 months she spent in the shelter before she summoned us to come rescue her, we wanted to get her checked out to make sure she was okay. Naturally, we took to Yelp and Pet's Friend stood out right away. The initial call was easy, the staff was helpful and warm, and scheduling was a breeze. Β At her initial exam, the vet reported a clean bill of health (other than the FIV, which we already knew about) and gave us a whole lot of education since this is a first cat for our little family. We got our girl on a better diet, and started her on flea/heartworm preventative too. [The cost of the meds is the same as online, and the exam fee is in the 60ish dollar range. So, super reasonable.] About 6 months later, she was acting a little sick and Pet's Friend got her in right away. (No emergency fee, just the regular exam fee + treatment.) She spent the day getting poked, prodded and evaluated, but she made a full recovery within a few days as predicted by the vet. This was a year and a half ago, but I bring it up for two reasons. One, emotionally, it was devastating to me that Courtney was ill. However, the vet and receptionist called me any time labs came back or updates were available on her condition. I did not go more than 2 hours without hearing from them at any point, and when I called to ask questions they were extremely patient with me even though I must have been totally annoying. Two, financially, you never know what you're getting into when your pet needs veterinary attention. But, despite putting an "authorized up to" amount on Courtney's forms, we were contacted with options, pricing and alternatives each time a test or treatment needed to be done. They had a piece of paper giving them permission to do whatever they wanted up to a dollar amount, but still kept us in the loop fully and out the door only ended up charging us about half of what we were willing to pay without further consideration. Wow. Thanks to the FIV, our girl has bad teeth. I brush them, but that only goes so far. So she needs cleaning every year or two, and blood work to accompany it. The prices charged by Pet's Friend are comparable to other vets in the area (oh yeah, I called around) and they keep us in the loop every step of the way while our girl is under / in procedure and then in recovery. We just took her in for her annual check up and she is still doing well and feeling good. She had a different vet for this appointment than the one I've met before, but like everyone at PF she was kind and warm to Courtney, and really took her time to do a thorough exam and listen to my concerns. Once again, delighted with this place. If you want a vet that is kind, compassionate, knowledgable and wont break the bank, look no further. We have a handful of vets much closer to us since we moved, but we are happy to drive a little bit to get our little princess to where we know she will have the best care. Thank you Pet's Friend! Read Less