Serra Veterinary Hospital

We drove all the way from SF for our dog's knee surgery because, after much research online and interviewing numerous vets, it was clear that Dr. Natt and his staff were the most knowledgeable, competent and caring choice for our Mishla. Two weeks out and Mishla is doing very well! The staff and Dr. Natt have been very helpful in the post-surgery period-- always available to answer questions and reassure us. Love this place! Read Less

This place is great! They are really good about making time to see my dog when I need it. I've been able to make same-day appointments and I've always felt great about my dog's care. Their prices also seem reasonable based on what I've seen in the area. I still travel down to this vet even though I've moved to Redwood City. Read Less

Found this place on yelp and was inclined to take my pup in for what I felt would be her second TPLO surgery. They offered a free exam for orthopedic clients and as soon as I walked in I felt very welcomed and comfortable. The process was straight forward for me because my pup had already been through this once before but I really liked how communicative and detailed they were about the surgery and the aftercare, not just what they would do but why they were doing it. I felt confident in my choice. Day of the surgery I felt on edge about a new injection that would help my pup recover faster, I left feeling unsure and within the hour Pam and Dr. Natt both called me to reassure me of the benefits of the injection and calm my nerves. I will be switching to them as my regular vet. Thank you Serra and your wonderful staff! Read Less

Had my father in law over with his dog Cali for the holidays. They had been over at my sister in law's place and their dog was playing and scratched Cali in the ear. It had been infected and swelled up so they had taken it to a national chain triage place and it was not getting better. Luckily, I didn't risk it any further and brought it to Serra Veterinary and had them handle it. A few more days and it could have been life threatening. The staff and doctors here are experienced and we will continue taking our most prized companions here for the best care. Read Less

Had my father in law over with his dog Cali for the holidays. They had been over at my sister in law's place and their dog was playing and scratched Cali in the ear. It had been infected and swelled up so they had taken it to a national chain triage place and it was not getting better. Luckily, I didn't risk it any further and brought it to Serra Veterinary and had them handle it. A few more days and it could have been life threatening. The staff and doctors here are experienced and we will continue taking our most prized companions here for the best care. Read Less

We had a phenomenal experience at Serra Veterinary Hospital. We had been searching for a specialist for our furbaby and we were referred by one of my husband's coworkers. Dr. Natt is THE man. Hands down, he is the BEST Orthopedic Veterinarian that you can find. We had a FREE (yes, I said FREE!!!) orthopedic consultation at Serra Vet. Other veterinary hospitals would charge us $150 and up JUST for a consultation. Which is ridiculous. Serra vet has the best price you will find for a TPLO surgery. I was given quotes by other veterinary hospitals  that specializes in orthopedics that range from $8,000 to $12,000 for just one leg! I paid roughly 40% less than that at Serra Vet. Even with paying less than other veterinary hospitals, I received excellent care throughout the entire process. My dog is definitely family and I felt comfortable leaving my furbaby in the hands of Dr.Natt and his staff. They had a special ability that made me feel at ease during a sensitive situation. They would calm and ease my fears by providing my husband and I with updates by phone. Even after recovery, they displayed such a high level of customer service by examining my dogs incision after he had multiple attempts of trying to remove the stitches. They offered support, and gave great advice and we received proper medication. Overall, I am beyond satisfied with the level of care that I have received. The entire staff is friendly, knowledgeable and most importantly compassionate. I am extremely confident in Dr.Natt's work; I know because of him, I will be able to run miles again with my furbaby Louie. Thank you so much Serra Vet!!! Read Less

I can here for my new kitten. She had jammed her arm in the door and was kind of limping around so I wanted to get her checked to make sure nothing was wrong with her. This place offers free Exam for new patients/ customers. So I figured this was the perfect time to use it, especially since I'm looking for a regular vet to be able to take my pets to. I made an appointment the same day. I came in an believe I checked in with a really nice lady at the front named Pam. I saw Dr. Natt. We we're seen right away and the Dr came in and spent most of the time with the kitten to check her out. He looked at her arm and sure enough it was nothing but she may be in some shoulder pain from bumping it. After he even examined her, he took a look at her sutures where she had previously been spayed 2 weeks prior and assured me it was healing properly. He told me everything he was doing while examining her. He even told me the options in pain meds for her. He was very knowledgeable on the meds and her options since she is still so small. Overall, it was a quick visit and I left feeling very comfortable with the exam and all of the staff and the Dr. I will be back for any future vet needs for my pets! Read Less

My cat got hit by a car a couple of days ago,  He is a new cat so I didn't have an established vet for him. I called several places including the vet I used to go to. Everyone was much more concerned about if they should charge an "emergency visit" fee or a their "regular" fee since I wanted to be seen the same day. Serra didn't care about fees. They cared about my cat.  I was able to get him in within a couple of hours. They did x-rays and I had a diagnosis (he broke both legs) and treatment plan within an hour or so. Dr. Natt showed me the x-rays, explained the procedure and recovery. Now after the surgery (on both legs) he is doing good and they are taking excellent care of him. I have no doubt he will be restored to his former fabulous feline self. If your cat or dog gets hits by a car or other serious injury take them here. If they are injured like my kitty, they can take care of everything right there and it is clear the entire staff cares deeply for your pet. Read Less

Every time I step in the door I'm greeted by a friendly face I feel so welcomed here and better yet so do my animals. I know that my animals are extremely well cared for and I know they are in great hands and will get quality care. My animals have never had a health concern they could not cure. Love this place :) Read Less

My sincerest thanks to everyone at Serra for saving my rescue pup.  After his first day or two, I expected the lethargy and exhaustion to wear off.  It did not and after a referral from a friend, Pam found an immediate spot with Dr Natt to examine my pup.  It turns out the little guy was pretty sick, and was diagnosed quickly and put on a regimen that turned him into a whole new dog within 24 hours.  I am SO grateful for their prompt action and for being so kind to me during the nail-biting time awaiting test results.  I've also had to board my new little guy due to business travel, and could not be more appreciative for the great care they took of him, as well as how kind everyone is; they are absolutely amazing with the animals.  What a relief to have such an awesome vet! Read Less

PLEASE NOTE: They have a sign at the front desk offering a $30 credit for anyone who gives them a Yelp review. I wish I'd taken their total stars with a grain of salt...We brought our puppy in for his 2nd round of shots. The vet and vet tech were lovely and sweet, but didn't seem to give straight answers for anything I asked. He's my first dog, and all the literature on puppies recommends asking your vet things like, how much food should I feed him? The vet didn't have an answer, just shrugged and said what I'm feeding now should be fine... but I'd had him literally 2 days. Upon checking out, I realized I'd forgotten to ask the vet what puppy food she'd recommend. I asked the woman at the desk to grab the vet once more for me, she left for a moment and returned saying that there are a lot of good foods, but she feeds Blue Buffalo to her cats and they like it.- It didn't sound like she actually asked the vet.- I don't care if your cats "like" it, I'm sure my puppy would "like" cake and hot dogs for lunch.- There was a Blue Buffalo plaque on the wall.- When I asked for a few other brands I could look into, she just said Blue Buffalo again.MY BIGGEST ISSUE with this office:I called back, mentioning that I'd read that after the 2nd round of shots puppies are okay to socialize with other dogs up to date on their shots, and go on supervised walks outside of the house, but I asked how many days I should wait for the shots to fully protect him. The woman informed me I was wrong, that I needed to wait until his 3rd round of shots (another MONTH) to socialize or walk my puppy. I questioned this, saying I'd been strongly encouraged to socialize him ASAP. Her response? "I mean, he's an infant so you could take the chance but if it were my puppy I wouldn't risk it."Well. One month later our puppy goes in for his 3rd round of shots and a different vet is there. He tells me I should've been socializing my puppy this entire time, that waiting until the 3rd round of shots is OUTDATED INFORMATION. I discovered, too late, from the Humane Society and other organizations that my puppy's behavioral issues were largely due to the fact that he didn't have any socialization that crucial month of his life.They also never provided proper records of his 2 sets of vaccinations, and now every new vet/pet application/pet hotel has to physically call Serra vet to confirm he had his shots.While this office had many nice people, many of them weren't informed, people working in the office weren't on the same page about important information, and many of them seemed lacking in basic information. Their pricing seems fair, but there are several vets in the area that offer fair pricing.UPDATE: Since changing vets, we had to request copies of his records for the new vet as well as for our pet insurance. It took three different phone calls for them to send us all the proper paperwork (just 2 documents): They sent me document #1 twice and when I called explaining their mistake and that I still needed document #2 I was told to just disregard the repeat email with document #1...? Again I had to repeat that I still needed document #2. Read Less

When we brought our blue nose pitbull here for an ear infection, we asked the vet to also check one of his hind legs as we had noticed him limping just a few days prior.  The preliminary diagnosis was that he needed TPLO surgery on the limping hind leg.  The x-rays showed that our dog actually needed the surgery on both of his legs!  The plan was for the worst leg to have surgery first, followed by 8 weeks of rehab, then surgery on the other leg.  Our dog is currently doing rehab after the second leg surgery.  The entire process from diagnosis to surgery to follow up care has been exceptional.  Dr. Natt is very knowledgable and provided us with the appropriate resources for knowledge on taking care of our dog after the surgery.  The entire staff is also very kind and helpful, especially Pam.  She has always been on top of things.  Also, if you have pet insurance, Pam will fax the claim for you so there's one less item you have to worry about. Read Less

I was a little hesitant to bring my rabbits here since I didn't see much information about whether or not they are experienced with other animals, specifically rabbits. However when I called around local vets to compare prices Serra vet was the one who offered the best price. I got my appointment same day and the care I received from the nurses and the doctor were really awesome. They answered all my questions and took their time making sure everyone was comfortable. They took care of both my bunnies with expertise. I am very grateful for everyone at Serra vet. Read Less

A bit of background:Previously and for decades, I took my adopted, senior cats to a different facility that was very small, but when it expanded into a large and very commercialized organization, I felt it became impersonal so I began recently checking with neighbors, friends and online for a different veterinary hospital. A few years ago, I became an adoptive pet parent for two small, bonded dogs, Sugar and Spice, (aka Jennifer and Lisa from the show, Friends) from the Silicon Valley Humane Society in Milpitas. Since their teeth looked bad, I brought Sugar and Spice to Serra Veterinary Hospital for dental estimates. It was quite shocking to discover how much dental work could be required, particularly for Sugar, so I decided to get her treated first, then Spice.Although I sensed Pam was very busy the many times I called with questions, she took the time and effort to patiently and professionally provide answers.Yesterday, I took Sugar in for her dental appointment, I was very teary and emotional at the thought of extractions, but once again Pam and the staff helped to alleviate my fears about the process. I also discovered they can help with alternative and holistic treatments as well.While in the lobby at Serra and prior to Sugar being taken in for her treatment, I met a woman with a dachshund rescue who has been taking her dogs to Serra for many years. She brought one of her dogs in for a very serious and extensive surgery. This was reassuring to me since Sugar's condition was not nearly so severe. I just can't thank everyone at Serra enough for their care and helpfulness throughout this treatment. I also want to extend very special kudos to Dr. Kate for her painstaking work extracting 16 teeth from Sugar's little mouth. Who knew that dogs have 42 permanent teeth. I sure didn't.  Not only did everyone at Serra provide wonderful care and treatment for Sugar but, since I am retired and live within a fixed income, Pam took the time to help me reduce the costs where possible while still maintaining complete care. She also helped me set up a payment plan through Care Credit for me to cover the costs.  I remain extremely grateful for the care given to my little four-legged pal by everyone at Serra Veterinary Hospital in Sunnyvale. She is now recovering at home today. Her BFF will be going in for her dental work soon as well.  Serra Veterinary Hospital services are very fairly priced, and I highly recommend them, without hesitation, as THE PLACE FOR PETS! Read Less

Our dog Bazzle came in presenting with all kinds of weird symptoms. Dr. Natt, Pam, and the rest of the amazing crew at Serra worked incredibly hard to help us figure out what was wrong with our little guy. Thanks to their efforts, Bazzle is on a path to make a full recovery. We can't thank them enough for everything they did for us! Read Less

Pam called this morning with the best news we could have hoped for. She laughingly announced that Tuco was up, happy, walking and rearing to go. "He doesn't even know he had major surgery," she added. Tuco is a ten year old labradoodle recently attacked by osteosarcoma. The entire staff at Serra Veterinary Hospital were caring, educational and professional every step of the way, from scheduling the initial visit through amputation. Tuco's home now and my wife, Tuco's brother Blondie and I could not be happier under the circumstances. Thank you Dr. J. Natt, Pam, Dr. Kate Fedorova, Anne, Alyssa, Kristine and all who help the Serra Vet Team provide the quality care they showed Tuco. Did I mention that Serra Veterinary Hospital saved us $3,300 dollars over a previous estimate. I think Yelp shoud add a sixth star to their lineup. Read Less

Bad customer service, alway charge extra. We went yesterday then they claimed that we have unpaid balance since six months ago which does not make any sense because everyone pays immediately after gets the service done. If a medication price is $40 they would charge $120 then they will claim it is the compute mistake or the assistant mistake. They quoted us over the phone yesterday less than $100 then after we went there they asked for $150. We went to another clinic who does it for $68. They are very expensive, non-profissional and try to avoid. Read Less

Bad customer service, alway charge extra. We went today then they claimed that we have unpaid balance since six months ago which does not make any sense because everyone pays immediately after get the service. If a medication price is $40 they would charge $120 then they will claim it is the compute mistake or the assistant mistake. They quoted us over the phone yesterday less than $100 then we went there they asked for $150. We went to another clinic who does it for $68. They are very expensive and try to avoid. Read Less

We have a Beagle entering her golden years. Like for so many, our dog is an integral part of our family. There can be no compromising her well-being. So when she was suffering from serious medical issues this past month we were desperately searching for a veterinarian who would provide her with suitable treatment. We live in Modesto and had her X-Rayed by a local doctor. The X-Ray revealed that she had a growth that required surgical removal of her spleen. Surgery is a serious matter. So we decided to seek out second opinions, and if the necessity for the surgery was confirmed, find the ideal veterinarian to perform it. Eventually we found all that at the Serra Veterinary Hospital in Sunnyvale. It took countless telephone calls and internet research to end up from Modesto to Sunnyvale. And we are so happy that we made that investment.At Serra Veterinary, Drs. Natt and Fedorava, as well as their top-notch support staff, provided matchless care for our Beagle from the intake, through her surgery, and her aftercare. And all at a reasonable price.My experience with the Serra began when they took the lead in dealing with our pet insurance to have the surgery approved before it started. This, as we all know, can be arduous, especially when working under tight time constraints. Without the assistance of Serra's staff experience in dealing with insurance providers, the pre-approval of the surgery simply would not have gotten done.When our Beagle arrived at their impressively sanitary hospital, they all made her feel so comfortable I had no doubt that she was in excellent hands. As they proceeded with her surgery, they kept me updated about her well-being. And after it was over they provided her with very comfortable overnight accommodations until I picked-up our dog in the morning.When I saw Poojah - our Beagle -- I was so very happily surprised to see how well she was doing. I was expected to be greeted by a dog struggling to recover from a surgery. However, our Beagle was peppy acting more like she had she been through a routine grooming rather than having had endured a serious medical procedure. For this I credit everyone at Serra. Her speedy recovery continues under the watchful eye of the Serra staff who are always available to answer my questions.We are eternally grateful for the commitment Serra demonstrated to our Beagle from the beginning to the end of the process. We have them to thank for having our Beagle back in our home healthy and happy. We cannot thank them more, and recommend them unconditionally to those who love their pets. Read Less

Dr. Kate Fedorova - love love love her! You can tell she has a very high skill level right away - how lucky my cats are that she's at my Vets Hospital! She takes care of my crazy torti cat Lily who refuses to drink water Dr Kate had several suggestions all of which are very practical and doable. I felt such a relief after getting the test results and Dr. Kate explained everything - and even caught that Lily only likes Tuna anything - which could be why some of her results were off. thank you Dr. Kate at Serra Vet ! Read Less

Buyer Beware! Go to this hospital only if you want to be insanely ripped off! Our cat was lethargic and not eating for a couple of days so we brought her in here for the first time. It was the only place I could get an appointment on short notice. While they are really nice, they smile in the front and then rip you off when you're not looking. They prey upon your love for your animal to bleed you dry of every cent you have. They took her temperature and found she had a fever. I mistakenly mentioned that we had VPI Insurance and their eyes lit up. All of the sudden her temperature was a sign that she could be dying at any moment. The tech ran off to complete an estimate to tallying $895 in essential tests, IV and overnight stay. This is the only way we could make sure our cat stayed alive according to them. We of course agreed. The next day they called and total us she was in total liver failure and would require another nights stay and a $600 ultrasound. That's right, $600 for one ultrasound of a 10lb cat. Fearing for her life, we agreed. They called back after the ultrasound... all of the sudden she wasn't in liver failure and never had been, but required another nights stay in the hospital, IV medication and take home medication for bladder stones. At this point we were about at $1300 and I figured one more nights stay couldn't be that much. They didn't give me an estimate for the extra nights stay. When she was discharged the next day, the total came out to $2100. Of which, our insurance paid out $660, probably due to the fact that all of the rest of the test and "treatment" was totally unnecessary. I later found out that my friend has a vet that wouldn't have charged us at all for the x-rays and ultrasound. Stay far away!! Read Less

The staff is extremely welcoming and knowledgeable. Dr. Natt is the best! We had to make an emergency appointment for our 12 year old Maltese. Dr. Natt answered all our questions and went above and beyond to make our visit of the highest standard possible. Jaiya had an abdominal ultrasound done along will all diagnostic lab work. Dr. Natt also consulted a specialist and called us with results and a treatment plan. Our long drive from Fremont was all well worth it. Thank you.Read Less

We are the crazy owners of 3(?!) Dachshunds, two older and a newly adopted puppy. Our older dogs had severe teeth infections (side effect of being an amazing breed:), and I was nervous of the surgery, anesthesia, and then recovery. The fact that our trusted vet moved out of state didn't help. BUT, thanks to the wonderful, caring, and talented veterinarian Dr. Natt, and all the amazing staff at the Serra Veterinary Hospital, it's all over and both boys are healthy and happy again. I highly recommend this veterinarian clinic and doctor for anyone who is looking for the best care for their fur friends! 5 stars !!!! Read Less

Dr. Nat provided great care for my dog in his last months before he died from cancer. The dog was over 12 so there was never hope for a full recovery. But Dr. Nat was able to prescribe treatments that kept my dog as comfortable as possible and prolonged his campaign against the neighborhood squirrels for four extra months. Read Less

Dr. Natt has taken care of all our dogs and the occasional hamster for almost 15 years. He stays up on current treatment options and is straightforward in discussions. Our border collie-queensland heeler lived to be 15-1/2 years old with help from Dr. Natt. Our other border collie- australian shepherd has a titanium knee that has kept him going for 9 years. When I rescued a Great Pyrnees from a bad situation Dr. Natt did his initial exam at no charge. The staff is great, too. Read Less

I have been going to Serra Veterinary Hospital for the last 3 years. I originally started going to them because they were a block away from my home. I moved about 25 minutes away 2 years ago but continue to drive to Sunnyvale because of their great service. My dog is little and gets extremely nervous around other people, and new places. The staff here does a great job making him feel comfortable and at ease, and most importantly- healthy and happy! Read Less

We have taken our Golden Retriever to Serra Veterinary Clinic for 9 years. Last year our Golden developed a severe liver condition caused by an unknown source. Dr. Natt consulted with a team of leading California Veterinarians to develop a plan of treatment. I'm happy to say our golden recovered from a potentially life threatening condition and today is a happy, healthy companion to us. Serra Veterinary Clinic is very unique because they (Dr. Natt & Team) are trained in state-of -the art Orthopedic Surgical Procedures utilizing both open and endoscopic approaches. In addition they have invested in and utilize the latest digital imaging equipment to assure your pet gets an accurate diagnosis and plan of treatment. Dr. Natt and his staff always take the time to explain patient treatment and available options and are particularly sensitive to customer financial constraints when discussing treatment options. Dr. Natt has invested in the best equipment and continually trains on the latest surgical techniques to assure your pet receives the benefit of the latest diagnostic and surgical techniques. Because Serra Veterinary Clinic is full service, we have never had to be referred to another Veterinarian Specialist for any treatment. We highly recommend Serra Veterinary Clinic for the complete care of your pets!!! Read Less

I have been taking my dog to a VCA hospital for quite some time and spending ridiculous amounts of money. I felt that she was constantly provided with quick fixes for her health problems without any proper diagnosis or solution. I decided to take her to Serra Vet after reading an online review. After the first visit I had a list of possible diagnoses and a plan of action. Dr. Natt found the root of her health issues and resolved it immediately. The staff at Serra Vet treats you and your pet as if you are family and the level of care and service is amazing! Dr. Natt has state of the art equipment and incredibly reasonable prices. Serra Veterinary Hospital truly cares about you and most importantly your pet! Read Less