Roxford Veterinary Clinic

Waited an hour as a walk in and they took the animal that walked right in after my hour wait. ALSO THEY LOST MY CAT IN THEIR ROOF AND CALLED ME A MONTH LATER THAT THEY FOUND IT. The front office were not even working and the vet kept walking back and forth not doing anything till her next appointment, the one that they took in before me, came in. LAZY. just see your patients and get it done....They were just upset cause they lost our cat Read Less

The doctor and staff at Roxford Veterinary Clinic saved my dogs life. I can't thank each and every one of them enough. I was having a family get together and two of my nieces were playing with my dog. They accidentally let my dog eat a piece a of corn cob. After my dog was vomiting all night, I rushed her in as soon as I could to see Dr.Long. The very nice staff took me in immediately. X-rays showed an intestinal blockage and she needed emergency surgery. Thankfully she made a full recovery and is happy and healthy today. Read Less

Please excuse me if this review is all over the place. I have come here a few times with my mom's dog and our dogs. And have been meaning to write a review. Our visit yesterday was the icing on the cake. I will start off with what stresses me out most with places and that is the parking. This place is in a center with a Subway, a medical marijuana shop and a Mexican food place. Unless you make the first appointment of the day , parking is a nightmare. Now let's move on to the staff. There is this one receptionist/tech who always seems confused. Whenever you asked her a question she acts like you asked her to perform neurosurgery. I question if she even went to school. The only reason we switched from our current vet was because they charge less, but I guess you get what you pay for. Every time we have called to make an appointment or ask a question we are met with uncertainty and stammering responses. Don't get me wrong, they aren't rude, just incompetent. I called once to reschedule an appointment, not only did I receive a reminder call for the cancelled appointment, they never penciled in the rescheduled appointment. When I called in for what I considered an urgent matter they informed me there was nothing available for a week. They didn't seem to care at all. At that point I decided we weren't going back with OUR dogs. However my mom still wants to go there because she doesn't feel like starting over with a new vet. We went there recently with her dog and had an appointment. We waited an hour and a half before we were seen!!! They didn't tell us the doctor was running late until almost 45 minutes of waiting. They don't offer water or any type of refreshments for the owners or pets while waiting. I guess I was used to that from our previous vet. Like I said, you get what you pay for. The normal vet, Dr. Long, was on vacation so we saw a fill in. She asked us a million and one questions before she got to the issue at hand. We felt like we were being interrogated. While we were in there one of the "techs" came in and told the vet there was a cat that was ready for its blood to be drawn. When the vet told her to handle it she told her she didn't know how and that she didn't think any of the other techs did either. What the fuck?!? Isn't that taught in school? And why is it that the owner has to put the dog in the kennel when you leave them there for a procedure? Or you have to hold them when they want to examine them. We never do that at other vets. They take them to the back and take care of it. Anyways, I am getting off track. We then get sent to sit back in the waiting room to wait for the results of one of the tests. We waited for half an hour until we decide to have them call us. We had it. Oh and let's not forget that my mom had to ask them if she needed to fill anything out since her dog had also gotten microchipped while we were there. Why is she telling them how to do their job?!? And to top it off she was double charged for the vaccine her dog was given. There was also another customer who was crying because she had put a pet down and they were taking forever to get her rung up. She finally got frustrated and told the she couldn't believe they were taking so long and having her there sobbing at the desk. The girl didn't console her or anything. Some guy brought in a German Shepard that they found and it had a microchip. They scanned it but wouldn't call the owner so it could be returned to the owner. What the fuck kind of bullshit is that?!? The guy who found the dog had to call the agency that the microchip was registered to and then have them contact the owner so the guy who found the dog could take the dog to them. Lastly, a puppy had an accident and the owner informed one of the girls at the front. She just said "Ok". The pee was left there for at least ten minutes which to me is a safety hazard. Someone could've slipped in it. Finally I think the owner felt embarrassed so he found some paper towels and tried cleaning it. Finally the girl says, with major attitude, "I'll clean it".  Well excuse the fuck out of me Princess. Isn't that your job? At other vets that's what the vet techs do. Drop the attitude and do your job. And would it kill them to run some A/C in the place? It's always so damn hot in there! Also as much as I love cats, it isn't smart to have them walking around the office when you have dogs constantly coming in and out. It can cause a serious issue. The only good thing about this place are the prices. They definitely need to get more competent staff. Read Less

We have been coming here for over 25 years. In that time ownership has changed 3 times although Dr. Long has had  by far the longest tenure. She is caring and compassionate. Always  candid with her diagnoses and she presents the options clearly. Her pricing is very reasonable.  Almost any vet can spay and neuter and give shots. The true test is whether they can work up a case and come up with the correct diagnoses and course of treatment. In that regard I have grown confident in Dr. Long. The staff is always warm and friendly with us and our pets. Not sure where some of these other comments are coming from, although I've read so many Yelp! reviews that diss the waitstaffs at restaurants where we are treated swell that I guess it's individual chemistry.  I know that people can be highly stressed when they're dealing with critical situations for their loved ones, I've been there. We and our Fur Family endorse. Read Less

I have been coming here for the passed 12 yrs. The first time I came here (2013), I had just left a horrible veterinary clinic who had told me my dog only had a few hours to live. Just like any pet lover I was so devastated. When I walked in I was greeted generously, I explained what had just happened so they were able to squeeze me into other appointment. My dog got the care he needed and 4 years later I have him sitting next to me while typing this review. Great veterinary. The staff and Veterinarian really care for animals. Thank you! Read Less

Even though I've moved away from the area I still bring my dog here because I would feel uncomfortable taking him anywhere else. Dr. Long is very caring and knowledgeable and I don't feel like I am being overcharged for anything. She explains everything in detail without being condescending and that's so refreshing after being to countless vets and seeing the opposite. Read Less

Roxford is an amazing place to take your pets. Reading the other reviews here, it was disappointing to see negatives. Everyone has their preference for bedside manner, and for me, Dr. Long's is perfect. She always answers all my questions and addresses any concerns I may have, and tells it like it is. She has a matter-of-fact personality, but that's not a bad thing. Don't mistake that seeming lack of sweetness as a bad thing. It's just how it is, and doesn't have any effect on the care. As for the front desk, they definitely may seem a bit preoccupied at times, but it's a busy clinic and I've never had to wait long for their attention. Read Less

Don't go here! Dr long gave my puppy shots he didn't need just to charge us more money. When she was confronted about this her comment was " if I knew your husband only wanted to spend $100 I wouldn't of recommended everything I did. We paid $236. And the problem was never fixed or diagnosed she is a rip off don't go here she is in it for the money not the animal. My puppy had diarrhea and little blood in poop and she gave him a Convenia shot which is used for skin infection this lady gave my puppy med he didn't even need just to charge us DON'T GO HERE SHE IS A RIP OFF. Read Less

The doctor is so-so. She's a bit cold and treats her staff poorly from the way she talks down to them. That reflects a lot on how she is. Prices are reasonable. The only reason why I would come here is because there was one exceptional girl who would answer all my questions and always was so kind. Always pleasant and did everything she could to help. Too bad she doesn't work there anymore and recently got replaced by someone else who is extremely rude. Read Less

I took my kitty there for a dislocated hip. Dr. Long tried to pop it back in the socket, but told us there was about a 50% chance that it would work.  I actually had to go back twice to have the leg re-wrapped, and the treatment did not end up solving the problem. But we were aware that it might not work, so it wasn't Dr. Longs fault. She ended up referring us to a specialist for surgery. I was later told by a different vet that popping the joint back in the socket rarely works, so the original 50% chance of success was exaggerated and we wasted several hundred dollars. But regardless, I found the Doctor to be competent, but not very caring. She's very business like and I much prefer a warm and caring bedside manner for my fur babies. But ï do think she's a good vet and her staff are very caring and helpful. The clinic also offers low cost vaccinations once a week if you are on a budget. Overall I thought the clinic was average. Read Less

The female veterinarian seems to know her field and the male vet tech I think is what he was was very nice and seemed to genuinely care about my concerns but the reception desk help has always been bland and not the most pleasant and seems to be different every year...but they are not the ones diagnosing my dog so I really don't care if they're not all bubbly Read Less

Love this place. Taking my dogs here for now on. Quick with walk in process. Got seen in a timely manner with X-ray. Doctor was amazing. Calm manner very educational about what's going on with my dog and what process there going to be doing. Definitely would recommend others to go here! Plus they have discounted vaccines on a walk in basis ((cash only )) & on certain days. But amazing experience all together Thank you for taking great care of my fur baby Read Less

If your pet is an absolute need of being seeing, don't even bother calling or showing up here. Just as previous reviews have said, THE STAFF/RECEPTIONIST(S) HAVE THEE MOST WORST ATTITUDES & CUSTOMER SERVICE. It's almost unbelievable the way they talk & treat their customers, not only is it disappointing but you just waste your time here when you could have spent that time elsewhere. I would not recommend this place to anyone. Even if it's something as simple as a check up. Read Less

My family and I have been taking our pets here for years! I really like Dr. Long because she lets you know what the pet needs but doesn't make you feel bad for declining any part of it. This place gets ONE star because her staff is rude and unprofessional! Dr. Long get them some customer service training because of them I'm considering going elsewhere Read Less

Well let me start off by saying thank you to Dr. Long! I took my pup in as a walk in, he was having ear pain. I knew I would have to wait a while since I didn't have an appointment. I arrived about 10:40 am and was seen about 12:00 pm. All I can say is the wait was way worth it! She took care of my pup in minutes, took foxtail out of his ear, gave him antibiotics and he seemed to be out of pain as soon as she was done with treatment. Very sweet and attentive with my pooch couldn't be any happier with her staff and her awesome service today! Read Less

Dr. Long has been caring for my family's pets for 12 years or so. No, she isn't going to be buddy-buddy with you and ask how your weekend was but I don't see that as a bad thing.  I figure she is more focused on the animals and is keeping professional boundaries...I completely trust her with my animals and that's what matters to me. I absolutely trust her to put my senior pets under anesthesia when surgery is necessary. I took my dog to a very expensive specialist in the city to get recommendations for treatment and ended up having Dr. Long do the treatment and I'm very happy with the results.  Her prices are very reasonable and I do not walk out of there feeling ripped off. As for the one-star review below that mentions that the doctor has been "forcing" him to neuter his dog, that is so ridiculous. Neutering your pet is part of responsible pet ownership and the doctor is only doing her job by making that recommendation. You do know that there is a rampant pet overpopulation problem don't you? Don't even get me started, sheesh. Thank you so much for all your help over the years, Dr. Long! My family and our pets appreciate you! Read Less

I've been a loyal customer here for years. I recently took my cat somewhere else and realized I was putting up with too much crap from Roxford. Everyone there has attitude! This is the worst Vet office I've ever been to. The Dr.'s bedside manner is rough and horrible! She is brusque and aggressive. Everyone in this office is rude and there is no hospitality or welcoming spirit. I am officially no longer a customer. I am also sorry to have to write such a stinky review. I just had to be honest. Read Less

I have been here multiple times with both of my dogs and my cat. My care was not horrible, however I feel like each experience has not been great either. I have to ask multiple times to get an explanation of her plan of care and what I'm paying for and she does not seem compassionate. The staff is friendly but the Vet is not. Read Less

I wouldn't even give one star!!! The vet paralyzed my dog and was cold as ice about it and wouldn't even give me an explanation!!! My dog was limping in his hind leg; I took him in and the Vet said she would do x-rays and blood work and had a tech pick him up and carry him to the back. While waiting in the exam room I heard a dog crying and basically screaming (never thinking this was MY dog)! When the vet came back in; I asked her if that was my dog and responded yes - that he had gone to the bathroom and started screaming! She then said he had inflammation due to arthritis and said I should pay while my dog was being cleaned up. I was in shock - my dog had never cried, screamed, etc.; and from going to the bathroom? This didn't make sense to me! The tech carried my dog out - put him in my car and when I got home - my dog who only had a limp in his hind leg; couldn't use EITHER hind legs now! The vet did recommend I take him to the hospital but when I asked why; she wouldn't give me a reason. He died a week and one day later! In our opinion - she murdered him! I have called her numerous times to ask what really happened and for a refund and she refuses. She said she tapes the back room = however, the tape was taped over the day my dog was back there - VERY CONVENIENT! Read Less

Its awesome I take my dogs and cats here and they are very careful and caring with the animals and the prices are reasonable and it also looks very nice and clean and in the front they have very adorable and friendly cats to play with!!!Read Less

Today was my second time bringing my pets to Roxford Animal Hospital.  Dr. Long is very warm, compassionate and honest. She was busy each time I visited.  Yet, she took plenty of time with first my 14 year old dog and today, my 10 year old cat. I brought my dog to her because of a large tumor. She looked at her closely and said she was hesitant to perform surgery and was concerned  because of her severe heart murmur. She referred me to a specialist. It was a second opinion and the first doctor didn't mention her heart murmur at all. I respect her honesty. Many vets would have cared more about the money and less about the outcome. When I brought in my cat she was equally caring and helped me to decide which were the most important tests to run and how to make my cat comfortable while we get to the root of his problem. She is able to do a lot of bloodwork right there in the clinic, which is really helpful. He is already doing better after his first visit. I will be bringing my cat in to see her again. Read Less

I don't have huge complaints just maybe the assistant should be more nicer.Or at least more  interactive. For example if someone is trying to ask questions o think the polite thing to do is respond back with full answers it makes the visit much welcoming. And Dr.Long she is really understanding and helpful I must say I like that she makes me feel secure on what she is saying. And well my babies seemed ok :) Read Less

I was pleasantly surprised by my experience at this vet clinic! Dr. Long, the vet whose practice it is, is very knowledgeable and experienced yet very, very compassionate and down to earth. My pit bull baby is a year and a half and she started going to Dr. Long when we adopted her 8 months ago. She can be very weary around new people but Dr. Long put her at ease right away. She is very pit bull friendly and she has helped Alice manage her serious skin allergy issues that plagued her when she first came home to us. My little guy, Henry also loves Dr. Long! He's a 3 year old chihuahua/daschund/jack russell mix. She's very patient with him as well, even though he was very scared last time he went to get his nails trimmed! Dr. Long is very practical and she won't charge you and arm and a leg for treatment or recommend anything unnecessary just to make extra money. It's a very affordable vet clinic with a wonderful vet. Don't let the area scare you, it's really worth going.Read Less

Great vet clinic!!! Tuesday is there low vaccine day so bring cash that day is CASH ONLY if you want to get the low vaccine special. Very friendly staff especially lacy she's always so welcoming and in a great mood. Roxford has seen 4 of my pets :) slate, Mia, Casper and the grumpy cat cokyo. Cokyo is a special case lol he seems to be aggressive when he is at the vet, but the staff there knows how to handle my Cokyo very well and gentle :) and fast. Thanks Roxford! Read Less

We have taken 3 cats and 3 dogs to Roxford Veterinary over the last 10 years and are very pleased with the care and treatment we and our pets have received. From first visits to necessary end-of-life visits, Dr. Long and the rest of the staff have been great.And the Tuesday evening discount shots clinics are a bargain and a great convenience. Read Less

I took my pet cat that was not feeling well over for Dr Long to see and exam. She made up a list of cost for all the test and treatment , one of the test was checking for disease, the other was medication, and for her to have my pet neutered, I said no thanks to the neutering of my pet at the cost of just under $350.00,and I ageed on the charge of $146.00 a oral antibiotic, I was charged for a test $35.00, and I was told by Dr Yong that I would be contacted as soon as the test results returned. I paid Dr Long $35.00 to call me and to tell me the results of the test if Nagative or Possitive, No phone call or any messages were not recieved. I finally called the Roxford Veterinary Clinic, Dr Long claimed that she did not know of the test results, or that she could not find out any information on it. I was not offered a refund of my $35.00 plus I did not recieve a 10 % off discount refund from my total charge either. I am not pleased with this Veterinary Clinic service charges, I fill ripped off of not recieving all I paid for. My Cat did get well after daily med treatments theo, but I did not find out any results from the test done.. Read Less

I took my cats with a skin condition.Staff did not explain what they were going to do and then charged me exorbitantly. They didn't give me a chance to make any choice for their care. I started asking questions. They told me what they were going to do about 10 other things that I didn't even go in there for. They are greedy and over priced. Read Less