Capri Plaza Pet Clinic

Took my panther chameleon here about a few months ago was a great experience doctor recommended medication and my pet has gotten better since. Had to go back for x-rays and blood samples but ended up being short on cash but definitely when I get situated I will pay them a visit and bring the rest of my reptiles here so they can all get profiled blood work and fecal testing thanks doctor Tamura and the rest of the staff at Capri you guys are great ! Read Less

I was so happy to find an avian vet in the valley. Theyre hard to find and they were so close. Never again will i go back there. Ill drive over the hill if i have to before i go to these money hustlers again. I brought my chicken in with bumble foot. Everything went fine. I was told to change the bandage every 3 days or bring her in and theyll change it for me -- for $35. I said no thank you and will do it myself at that rate. I was told to bring her back in for a recheck in 2 weeks. I asked how much was a recheck and was told $35. Came back 2 weeks later, got the recheck. Came time for the bill and  I got charged for the office visit and another $35 for changing the bandage!! Are you kidding me?? Maybe im naive but is there a way to do a recheck without changing the bandage? Shouldnt that be included in the recheck cost especially since that was the price i was quoted? When i asked how much was a recheck and knowing i was going to be doing my own bandaging they should've been upfront about the extra cost. They had a second chance to tell me at the recheck but no, they tried to slide it throught the back door and tack it to my bill. Well i paid it cuz you cant undue  Dr. Tamura doing the bandage wrap. I guess thats what they were counting on. They did offer the bandaging for half off after i got upset. Wow. Thanks for throwing me a bone for your lack of communication and mistake. I feel completely swindled. My advice is to go to a vet who have a better conscious about the way they treat their clients and aren't trying to pull the wool over your eyes. Read Less

Dr. Tamura has been my budgies' vet since Amy Worell retired (see my review of All Pets from a few years back).  When you have birds as companions it is difficult to find a vet who is qualified to handle their medical care, but Dr. Tamura interned under Dr. Worell so she knows avian medicine.She has a wonderful "cageside manner" and is very clear with her explanations and various treatment options.  When one of my little flock developed an enlarged liver, she ruled out surgery to reduce it because he just barely survived the anesthetic for the x-rays.  If she wasn't compassionate she could have recommended an operation, then just said "too bad, he didn't make it" and padded her bank account anyway.  That's an honest vet.  (She also followed up via e-mail on the progress -- or in this case, lack of it -- with his home treatment.)I'm not as conscientious as I should be on annual checkups but she doesn't berate me over it. Read Less

My guinea got the best treatment! I took her because she built up scabs in her mouth every time after she ate. It was starting to look really bad and painful. She received all the appropriate medication. Like every other business they tried to encourage me into x-rays, teeth cleaning, culture. I felt like it wasn't necessary for all that so I opt out. They did not pressure me at all.In total I spent about $150. This review is coming from someone that only owns 1 guinea pig and 2 birds, so I did not find that expensive.Overall, the vet was very nice, and knowledgeable. Read Less

I had a great experience with this office. I called and they were able to get me in same day just before Thanksgiving. The doctor was so unbievably nice, and my cat seemed to warm up o her easily. The diagnosis was quick and didn't break the bank. One of the products they had me buy came with a free dose, but they happened to be out. As soon as they replenished their stock I got a phone call notifying me that it was there. I have since been back and the woman at the front desk couldn't have been kinder. I will definitely continue to take my cat there! Read Less

So far a good experience. Not as pricey as other reptile vets. I took a star off because the wait for the doctor to come see you can be long. But she takes her time and really examines the pet. Not just a quick glance. I am happy so far Read Less

So far a good experience. Not as pricey as other reptile vets. I took a star off because the wait for the doctor to come see you can be long. But she takes her time and really examines the pet. Not just a quick glance. I am happy so far Read Less

Even though my sweet Silkie chicken, Miss Blanche, was on her way out, Dr. Land gave me the truth, gave me a modicum of hope, and made me feel better. I did not feel pressured to take extraordinary measures to save my pet, and I appreciated that. Everyone was so nice. Little Blanche died later in the day, but I felt good about having tried. Read Less

My wife, our 6-year old miniature schnauzer (Kai), our two cockatiels (Max and Cookie) and I just relocated to the Big Island of Hawaii. As some of you may know, the state of Hawaii has no rabies or mosquito related disease. So, they have extremely strict and complex procedures when bringing your pets here, especially birds.Yesterday, we went through the quarantine process at Honolulu Airport without any issues thanks to Dr. Tamura, Anna, Dr. Tamura's husband and all the staff at Capri Plaza Pet Clinic. They have the resource, capability, experience, expertise, professionalism and kindness to get everything done properly. Without them, our stress level would have gone through the roof.If needed, we would not hesitate to go back to Capri Plaza Pet Clinic again. The clinic is very clean and well-organized with the most friendly and helpful staff. We only have great things to say about everyone there.Thank you Capri Plaza Pet Clinic! We love you all. Read Less

I was completely disgusted with the vet, Dr Tamura at this clinic.   I wonder even if she knows what she is doing at times.  The man at the front desk is very very nice however, the vet and staff is questionable. They couldn't even gather the correct weight for my bird which is important to watch.  My bird appeared to have an injury to her left leg initially so we thought.  The vet had previously said my bird was doing great after the first recheck.  The bird was not doing great despite what the vet said so I took it upon myself and went above and beyond to buy a baby bird tub and keep it in the fluff bedding to keep it safe despite no recommendation of the vet to do so.    I confronted the clinic that my bird was not recovering well as previously stated.  The excuse that clinic came back with was, well, we meant the leg is doing well in which it was indeed not as my bird still could not grip with her foot even after the second re check.  My bird was still not doing well at all and appeared to become sick.  I took it in for another recheck. The vet was told twice that my bird was in a safe plastic baby bird tub with fluff bedding to keep it from any further  injury.   The vet did not even notice the right leg until the end of the visit after I pointed out what appeared to be a very obvious problem.   Birds don't lay on their sides with their feet curled up for no reason.  The vets excuse was "well that's her right leg and not her left leg".   Then after telling me my birds back was sensitive, she picks up the bird by her back and says, look, the right leg is swollen now too. Gosh, if the bird was dying right in front of her she wouldn't even notice because I guess she only felt responsible to take care of the birds left leg.   Apprently the vet did not believe me that I had the bird safe and protected in a tub with fluff bedding because she didn't know what was wrong with my bird.   It was easier for her to almost insist I took the bird out and injured the other leg after I went to great lengths to keep the bird safe and from any further injury.   The vet didn't know what was wrong so she blamed it on the customer.  WTH????? Not only that, after all that the vet called the bird store where I purchased the bird and stated she just didn't know if the bird was injured again or if it had a disease.  WTH?????? Come to find out, there was no injury  to the right leg at all.  I noticed the vet didn't even look at it carefully after I pointed out that my bird was on her side off her right leg.  She just picked it up and said look it's swollen just like the left leg.   This is after she stood there and told me the left leg was fine.    She did not even extend the right leg to even look before she said it was swollen and looked injured.   It was not injured at all.  We don't know why the bird was laying on her side off her right leg but she was.   Why bother if the vet won't even listen to the customer to find the real problem.  She also appears to prescribes meds on a hunch rather than actual cultures and testing.   Her comments were, well the bird is not responding to the Baytril so we can do a culture and some testing to find out which meds to give her.   Gosh, I would think it would be better to give people's pets  the right meds in the first place and test them first before handing out meds.   The vet didn't even know if my bird had an infection or not before giving it Baytril.  I had brought in another bird previously and it was the same thing, she gave it Baytril when the bird needed an anti fungal med. Read Less

I don't write reviews hardly ever, but when I do it's because of the service provided that goes above and beyond what was expected. I had brought my girlfriends parakeet in because it might have had a stroke or heart attack possibly. She was breathing heavy and well I had to get her checked out thinking of the possibility of her being euthanized. As I brought her in, I was immediately greeted with kindness and an urgency to find out what was wrong with our bird. They quickly took the bird in as they were about an hour away from closing, plus it was a Saturday and not too many people there. The doctor gave a quick diagnosis after I had answered numerous questions about the bird. They asked for my consent prior to proceeding with any further treatment. They were very clear on the initial exam fee along with providing additional oxygen to see if my birds responded well to it. All in all, they were very attentive to my pet as well as me, the customer. They were quick to provide me a private room so that I could call my girlfriend and advise her the diagnosis. Unfortunately the doctor said that our bird was not responding well to the oxygen and that she was still having a hard time breathing. You could tell because of her talons being blue. It was then that the doctor said euthanasia was recommended. I too thought the same and so I advised them to proceed with putting her to rest. The doctor and staff were very kind and comforting and all I can do is highly recommend them for taking your birds in for checkups and/or any diagnosis. I have no doubt that I will be bringing in my other birds for regular check up. Thank you to all the staff and doctors @ Capri Plaza Pet Clinic Read Less

I LOVEEEEEEEEEEEEEEEEEEEEEE this place. We had turtles some years ago and I just simply like the Vet. She's helpful, friendly, professional, knowledgeable and warm. She helped us with understanding turtles and she equally took time for me to understand my first dog. I wouldn't go anywhere else. The front desk is as wonderful as the Vet. Again, I need to go nowhere else. They can be expensive but health care is expensive and ths Vet is worth the cost. Read Less

I was only there once before. The second experience had been just as good as the first. I came in with my Half Moon Conure with a broken leg, and Dr. Howe was very attentive to my cheeky little baby. We did wait for about half an hour, considering there was someone that had their pet at death's door. Read Less

I'm shocked by so many of this negative reviews. I have never had anything but an amazing experience with Capri Plaza. My ferrets were near death, and they saved their lives. They have always gone above and beyond to help me out. I only have great things to say about them. They will always be my vet of choice Read Less

I've never been here and I'm NEVER GOING.  My daughter's puppy got ahold of the bunny this morning  CLEARLY he had head trauma but was still barely alive so how can you not do something quickly to ease it's (and everyones) agony.  These people quoted $110 for an emergency vet visit.  And that was just the visit.  I'm sure they would have charged an additional exorbitant fee to put him down. Are you fucking kidding me.  Somebody has some big school loans to pay off.......at the expense of a grieving, anxious pet owner. Read Less

I have a cockatiel that has asthma and no one ever diagnosed it after years of going to different doctors...that is until I brought my bird to see Dr. Tamura at Capri. She correctly diagnosed him and he has been doing well ever since. Everyone at Capri is not only friendly and professional, they are also very knowledgeable about breeds, medication and veterinary medicine. They can actually answer questions unlike support staff I meet at most vet offices. I am so grateful for this clinic. I would not trust my pet to anyone else. Read Less

Been bringing my pets here for years! I love my vet Dr. Tamura she is great and really good with my bird and dogs...She actually saved my birds life a few years back....He was dying when I brought him in and she saved him and now he just turned 16! The staff is friendly and attentive as well! Read Less

I had an EXACTLY same happening as like as alexandria had on her kitty and I lost my pet bird.. and they excused everything on my bird..which is health issue. I went there only for couple of stitches on his back and they put a month old bird in anesthesia.  Can u belive it?? I paid 400 for them to euthenize my bird.  They over sedated my bird and made him passed.Before the procedure Dr. Said the bird is in good condition..and also I went there as an emergency and they took him away from me and treated the bird after 2 hours. Also they charged me 100 for seeing a dr. for an emegency consultation and treated my bird as a non emergency. Beaware..or u should pay tons of money for uthenizing your baby. Read Less

Please do not take kittens here. I have been a loyal customer for years. They saved my macaw from Aspergillosis. They helped me nurse my elderly cat through his final months of renal failure. I trusted everyone here. Last week I brought my 4 month old kitten in to be spayed. She was small, and I wanted to wait until she was 6 months, but I was pressured. I dropped my angel off and drove back home. Two hours later she was dead. The necropsy was done at their expense. The kitten did not have an allergic response. She had no underlying medical conditions. The excuse given was that she was a squirmy cat. Clearly they over sedated her and ended her life. The upsetting thing is the excuses. We all know that some responsibility for what was done would be in order, but even them admitting the truth will not bring my angel back. Now I have paid a large deposit to unintentionally euthanize my poor baby. And if I want her remains I also must pay to have her poor dismembered body cremated. Please don't bring small or energetic animals here. I would feel differently if they took some responsibility for their negligence, but they can't admit to fault I'm guessing so they are safe from a lawsuit. It's a shame that people can't be honest any more. I can't afford to sue anyone. It won't bring my baby back. I trusted these people. Read Less

I have been coming here for about two years  and I wouldn't go anywhere else with my babies. I fully trust everyone at Capri because they take the best care of all my animals and I know they know what they are doing. I have brought five exotic animals for care, four were different species. I mostly see Dr. Tamura but I have worked with the other doctors as well with wonderful experiences. She has saved two of my dwarf hamsters who had severe upper respiratory problems and heart problems, as well as performed three surgeries on another dwarf hamster. People may say the prices are expensive, but I have no problem as a pet parent to pay anything my babies need for their health. I don't think an office visit is expensive compared with other vets, but there aren't many exotic vets that are local. Everyone here is super friendly and appreciate of their job. I feel very comfortable coming here and I wouldn't go anywhere else because of the trust and love that has been built. I definitely recommend Capri! Read Less

I have pet rats and Capri Plaza Pet Clinic has taken very good care of them.  I like the exotic-focused vets there, and the staff at the front are very nice.  One of my rats has required a lot of special care, and they have always been there for her.  About six months ago she underwent surgery there for an infected uterus, and I was very happy with the experience and quality of treatment.  Another rat did not make it through surgery, and the staff was very sensitive and supportive about the loss of our pet.The prices seem reasonable enough, considering what I know of medical and vet expenses elsewhere.  Consider medical insurance for your pet, as in my experience it pays for itself.  This location gives free initial checkups to animals adopted from shelters, and one free follow-up appointment for some procedures.  They also don't try to pressure you into frivolous expenses.My only criticism would be that some of the treatments they recommend aren't worth it.  Be prepared to advocate for yourself and your pet based on the realities of your lifestyle and your pet's individual well-being. Read Less

I am beyond disappointed with this vet clinic! i have never given nor ever wanted to give such a negative review of a business but feel it necessary to hopefully save other owners from going through what Ive been through with this horrible place. First off they charge an arm and a leg for the most ridiculous things. I'm willing to pay whatever necessary for my furry baby but this got out of hand. More importantly, I took my pet there to get fixed and when surgery was over got the call from the vet saying "It all went fine but your animal is way too dramatic" Not the call I was hoping for and then she didn't even get my animals breed right. Lastly, my baby came back from surgery a different animal.  After spending time there my "dramatic" animal came home fearful of humans and has never been the same.  Im now looking for a new vet that doesn't label animals but will just love and treat them properly. Very sad as I had high hopes for this place! Read Less

Every time I talk to a wonderful staff member, they are courteous and professional. Several times I've talked to Terry, who is really the Corporate Secretary, but he is always looking for new methods to improve the client experience. Bob ReifeissRead Less

I do not like to give people negative comments.  But for the sake of your animals, I do not recommend this place.  People are very nice but they do not know what they are doing, especially the doctors.  They are very expensive.  If you spend the money and your animals get better, you will not hear me complain.  My dog was sicker after I spent almost $800 for all the tests, fluid they gave him and unnecessary antibiotics.  In fact, my dog was in such a pain after they gave him so much fluid and I can see the huge sack of fluid hanging under his stomach.  I cannot tell you how upset I was.  You can go there and you will know what I mean. Read Less

Absolutely horrible. If you're looking for an avian vet, look elsewhere. They are not licensed avian vets, and it shows. They are more concerned with money than your pet. Twice we took two different parakeets to them that were very sick, and both times the first suggestion by the doctor was euthanasia! This is a heart breaking thing to hear when you love your pet very much, and hard on your moral. Without asking, the doctor trimmed her beak and toenails then charged it, even after saying the poor bird was going to die! If you have birds and care for them at all, you will avoid this place like the plague. Take them to Studio City Animal Hospital and see Dr. Pitts. I hope this place goes out of business for their uncaring attitude and potentially aiding in the death of these two poor birds. Read Less

Edit: Had to rewrite a review, as my old one got deleted. Sorry it's long. If you want to read why I gave a low rating, look at my last three paragraphs.My male chinchilla was acting differently so I was concerned. I booked an appointment for 4/19/14. I thought I might as well take both my chins (male & female) to get a check up. When I arrived, the receptionist seemed to be in a mood. She wasn't too friendly and talked down to me. The guy (I think he was a vet tech) was nice though and seemed to really care about the animals.They told me to take my two chins over to a room while I filled out some paperwork. After I was done, I handed the girl my papers and waited a few minutes. When she was done, one of the workers told her to go measure my chins. I saw her head over to the room that they were in and pick the carriers up as if it was just a briefcase. At one point, one of the carriers were at a 45 degree angle. She finally straightened them out and went into a room. (I didn't see them get weighed)Afterwards, we were asked to go into a room and wait for the vet (Amy Land DVM ??) to come out. She came in with my girl first and examined her in front of me. She was kind and seemed to care about my concerns. That day, my male chinchilla was being aggressive so she asked if we could help her out and we said yes. She went back into the room that the animals were kept in and shut the door behind her. We waited a while until the vet came back out and said she couldn't really do an exam in front of us because the male chin was being snappy. She said he seemed fine though, in terms of health.She prescribed us an antibiotic as a precaution, as well as an anti inflammatory, for whatever reason. I didn't really get the reason why we needed an anti inflammatory and I'm pretty positive it wasn't necessary. The price for the overall visit along with meds wasn't bad, so it was whatever.Anyway...The reason why I gave them such a low rating comes later on. When I got home and got the male out of the carrier, a good portion of his tail fur was missing, along with loose tufts of fur on his backside. It was obvious that someone there handled him roughly! Even if he was being aggressive, does it make it okay for them to pull on his tail or grab him by his fur like that? As a pet owner, how would you feel if your animal was mishandled or treated this way? That is why I am writing this review. To warn everyone!!4/24/14While I was petting my chinchilla tonight, I noticed that the "loose tufts of fur" was actually a chunk. Since chinchillas have very thick fur, I couldn't detect it well enough until now. He officially has a bald spot. Beyond infuriated. I wish they were honest with me and apologized or let me know, instead of pretending to be caring and giving him back to me letting me take him home, after knowing what they did. That's some shadiness right there. Also, I was trying to research the "vet" who examined my chins and prescribed them medicine, nothing in her name shows up on the DVM ca gov website. Read Less

I never imagined having to put a small animal through surgery, but Dr. Tamura explained that was the best option for my dwarf hamster Daisy, who had a bad infection on her ear causing a huge hole. I was 100% confident with this decision and having Dr. Tamura perform the surgery. Each visit has been a positive and memorable experience. I am extremely happy to be a part of the Capri Pet family! Read Less