I have been to many vets in the area, and this one is the best I've found. I am blown away by Dr. Gill's kindness and honesty. I was expecting to pay thousands for my dog to have a procedure I thought he needed based on what other vets have told me, but Dr. Gill suggested a much more affordable option that would be less stressful for my senior dog. He clearly cares more about the animals he cares for, and their owners, than getting as much money out of them as possible, which seems to be rare. Aside from that, my visit was very pleasant and there was almost no wait time at all. I will be coming back with my other dogs, that's for sure! Read Less

Called to make an apt for my dog. We showed up 15 minutes early. Waiting 30 min until someone talked to us. Then waited an hour until someone came to us and said they couldn't find our chart, we then reminded them again we are new patient. Didn't ask for previous vet info or anything. Filled out the new patient paperwork. Waited another 15min until we complained that we had a 10am apt and that 10:30am and 11am people were being seen. They ended up saying they thought we were a walk in and they had to see there apts before walk ins. WE DID HAVE A APPOINTMENT AT 10AM!!! finally got into a room and the vet further accused us of not having an apt that they had us down for the following week, when the receptionist call and confirmed our apt for the day we showed up. The vet had no idea what my dog needed. They never got the chart for our post op surgery for our dog. In all I'm not going back. No one seems to know what they are doing. Read Less

We have been taking our dogs to Dr. Gill at Vail Ranch Veterinary Hospital for years. Excellent care, very respectful. My girl dog recently had surgery performed by Dr. Gill. She is healing wonderfully. Dr. Gill and his staff worked with us every step of the way. They not only care about our dogs, they care about how we as pet owners are doing aswell. They worked with us financially and call to check on our dog between visits. You will not find a more qualified, sincere and caring Doctor and staff. If you give them a try you will not be disappointed. Read Less

Incompetent staff. Told me my dog has Parvo and he is going to die. I called this office in advance to ask if they treat Parvo. The woman said yes bring him in but stay in the parking lot. When I arrive, she comes outside and says "uh yeah he looks pretty lethargic, wow. I'll be right back." 5 minutes later she comes out with a parvo testing kit. Checks my dog and goes back inside. She comes back out 25 minutes later, all the while I am scared my dog is suffering and is going to die. She states he has parvo and I need to take him to Butterfield hospital, because "we don't treat parvovirus at Vail Ranch hospital. He's like really bad, your dog is going to die, I will be right back to get an invoice for $75." Then she walks away slowly. I'm very concerned and I grab my dog and put him into the car and drive down the street in a hurry to get treatment at Butterfield hospital. I arrive, go inside and frantically tell them, "my dog has parvo is going to die please help me." Keep in mind ...This is a pure bred $2800.00 blue Doberman. He is only 7 months old, my sons best friend and is thoroughly trained already at this age. He protected us from a coyote, killed it, brought the head to our door and was transmitted with parvo immediately because of the coyote. So now I'm at the hospital and the lady says, "ok sir, give me one second to grab the forms to admit him". Just then I realize I drove away and didn't wait for the extremely slow staff member at Vail to return with my invoice, and so I call Vail and inform them that I'm sorry, I freaked out and drove away without paying, can you please take a payment over the phone. As I'm telling this to the woman, I hear in the background at Vail, the slow staff member being obnoxious on the phone and telling Butterfield, "like oh my God, this guy just totally didn't even pay for the parvo check, yeah like he is going to come there and try to get his dog fixed but still owes us $75." I inform her associate, "look, tell your friend over there to calm down. I am sorry I drove away after she told me my dog is going to die. I called you guys immediately and am paying you, over the phone, before she could even dial the phone because she is so slow. I could care less about your $75, this dogs worth over $3500 because of his training and his ears, etc." I paid the bill. She didn't apologize, I moved on. My dog was treated for parvo at Butterfield. Since then, he has killed other coyotes, kept our children safe, and never contracted parvo again. It is frustrating to think a minimum wage front desk staff member at a low grade establishment is allowed to make generalized statements such as your dog is going to die. That was a scary feeling and her ignorance to the situation caused her to make an incorrect assumption. Making a judgement call on the prognosis of my dog was her error and she needs to be held accountable. A year has gone by, and I forgot about this, until I noticed a sign outside of San Diego County Credit Union which states that Vail Ranch Vet hospital is moving next to my bank. It reminded me of this an I wanted to make others aware. If you want your animals taken care of; go to Butterfield. Read Less

All the staff and Dr. Gill rock!  Thank you for your dedication and tenuousness on discovering the root cause of what was going wrong with our Gentle Giant Dog Lola! Our family is thankful for all of you at Vail Ranch Veterinary! Read Less

Just want to say they are the best. We take our dogs there and recently had to put our 'lil old chihuahua to rest and throughout the whole process they were so kind, caring, and supportive. We already miss him but we know he was treated with dignity and respect when we had to say goodbye. We are forever grateful for them. Read Less

I have taken all my pets to Dr Gill since 1997! He and his staff are professional, honest, caring and dedicated to the best care of all the animals that come in for visits and/or treatment! Dr Gill is gentle, fair, thorough and an expert. It shows in his persona and treatment of his patients! I highly recommend all my friends, clients, and acquaintances to try him and everyone has experienced the same quality of care and brag as I do about Dr Gill and his staff at Vail Ranch Veterinary!  Around 2003 I took my Dalmatian in to five other vets in Temecula and Murrieta and received multiple different diagnoses (from insect bites to allergies)... I returned to Dr Gill and within an hour he nailed it. My dog has Squamous Cell Skin Cancer & after two surgeries to remove lesions my dog lived cancer free for seven more years until the average old age for his breed! I highly recommend Dr Gill!!! Read Less

Saved me $3,000!!! My cat needed both hips operated on. The Dr. gave me a very low estimate for the procedure that was at least $2,000 less than anywhere else. It only included one night stay. He performed the procedure, but my cat was not wanting to eat or drink afterwords. He kept the for 6 extra day until she was starting to feel well enough to eat and drink. He kept her on IV and let me visit everyday. After all said and done, he kept to the original quote even through my cat needed much more care. I estimate that I saved $3,000. The staff is very caring. The Dr. is amazing. I will only take my pets to this vet. I truly thank Vail Ranch Vet!!!! Read Less

This place is awesome. Dr. Gill and his staff are just fantastic. He never recommends unnecessary treatments, and he never tries to squeeze money out of his clients. He is honest, straightforward, and above all an excellent vet. We brought our animals in for routine things (shots, deworming, flea meds), and he found a lump on my cat that I didn't even know was there! He is careful and compassionate without being overzealous. And the staff is sooooo nice. I have a million animals (slight exaggeration), and I am very grateful for this vet! Read Less

I have been taking my dogs to Dr Gill and staff at Vail Ranch Vet for years they have ALWAYS been great, recently Dr Gill did surgery on my little Yorkie "Molly" and they all took the best care of her and her surgery went very well she is as good as new  and at 12 yrs of age that's saying alot.        Thank you Dr Gill and Staff. Read Less

Vail Ranch has been wonderful to my family. They saved my cats life and spent tireless hours checking in with him and doing everything they could to make him comfortable. Excellent veterinarian that is dedicated to the animals and great staff on hand.Read Less

I have a kitty with feline stomatitis, we're here every other week to check on progress. I have never been so happy with a veterinarian and staff as I have here. Although it's tough having a sick kitty, they somehow make it bearable, always calling to check after injections, and getting an appointment is a breeze. Plus they're actually NICE! Thank you Vail Ranch for taking such good care of all my kitties. Read Less

This past week, I found out my Dogs Dew Claw Nail was puncturing the pad of her dew claw paw, and I wanted to make sure she was seen right away. It was  pretty bruised and swollen. Poor thing. Last Monday, I called Vail Ranch Vet to see if they had any appointments available and the nice woman on the phone set me in for the 12:30 ! Molly (My dogs name) is a regular patient at this vet and they're usually really good with shots etc. 12:30 rolled around, and walking into the vet, I was so glad that there weren't any other animals being seen at the time because Molly has fear aggression towards other dogs and the woman at the front desk could sense that right away. She handled Molly extremely well with her fear aggression. Which is something I really appreciate. The entire visit was pretty painless other than the fact that Molly is a big chicken and she gets pretty nervous when any of the assistants get near her but everyone treated her extremely well.They basically looked at the nail and took her in the back to cut the nail . I was probably only waiting ten minutes or so. I was so relieved that the over grown nail wasn't as bad as I was thinking. After Molly was seen etc., one of the Vet Assistant made sure it was clear for Molly and I to go outside and pay. The Dr. sent us home with some medication to make sure the healing process is okay.Over all, the visit was quick and painless. I love the Vet who takes care of my dogs, so I'll continue to be a regular patient here. Read Less

Dr. Gill and his staff are awesome. I have been here multiple times with my dogs and cat. Always a great experience. I have used other vet clinics in the area, but this is by FAR the best, and the prices are very reasonable. They seem to always be offering some kind of discount, which is a plus. Dr. Gill clearly has a heart for every animal that steps in his office. Read Less

Dr. Gill is the most sensitive, caring, wonderful Doctor. He has been our Veterinarian for 12 years, caring as much for our Shelby as we did. He helped us lay her to rest today after 12 years of amazing care, everything from a snake bite to an ear infection and everything in between. We are grieving, but would  be more so, if not for this amazing man and friend.  Thank you Dr. Gill from the Byrnes family. Read Less

Dr. Gill's staff are always kind and friendly. And I can't say enough about Dr. Gill himself. He cares about the animals and the owners. He has been my vet for 15 years. I would and do recommend him to everyone!!Read Less

My wife and I have been coming here for years with our cats and dog. Dr.  Gill is caring and compassionate. Our questions get answered and he has gladly reviewed test results with us including reviewing x-rays so we could literally see what was going on. We are very glad to have him as our vet. Read Less

Dr. Gil is so compassionate and truly cares about every animal that comes his way. My kitten was diagnosed with Manx Syndrome and he did not charge me for the X-rays, the treatment, or the office visit. I highly recommend this place. He goes the extra mile for your pet, and doesn't charge a fortune Read Less

A great vet.  Dr. Gill makes me any my animals feel at home. Very soft voice and has a lot of respect for the animals.  Very happy with the service provided.  The support staff are also extremely kind and informative. Read Less

This place is awesome! Had an emergency with my little dog and they took such good care of her! Safe to safe this will now be the vet I'll take all my animals to for any reason! I would recommend them to everyone! Read Less

I took my found cat, coyote kitty, into Dr. Gill because she stopped eating and became very lethargic. I explained how she was a stray and I took her in and was nursing her to health so she could become someones baby again. He was very compassionate and sympathetic toward coyote kitty's plight and he discounted the visit and medication! It was so refreshing to see a true animal lover help out the needs of a cat whom otherwise could have been left for dead. Thank you, thank you thank you, to you and your caring, competent staff! Read Less

I have nothing but accolades for Dr. Gill and his staff. He has been my veterinarian for the past seven years and has overseen the care of a retired police service dog and our family pets. He delivers sound medical advice and services. In a time when most veterinarian clinics push to "run up" charges, or play off of the owners emotions; I have never felt in better hands. Dr. Gill has earned my trust and my loyalty through actions... it is for this reason alone that I provide positive feedback for he and his staff. Give them an opportunity to care for your pet, you will be glad you did.Read Less

I took my dog here. Staff is very friendly and attentive. Dr. Gil didn't charge for my first office visit and is very understanding. When my dog got sick, he was very caring and considerate. He was honest, charged a fair price, and allowed me to pay the rest of my bill at a later date. While in the waiting room, another customer brought her dog in asking if he knew of a good vet in the area she just moved to because she has a hard time trusting vets and it's hard for her to drive all the way to Temecula. Once he realized the drive she was making just to continue seeing him, he told her that her visit is free. That is a genuine person and I take that over a fancy immaculate office any day. Read Less

Spend hundreds and no results or a call to see how my pet is. It's only money and no passion for their work. Charging me a lot was not necessary. All employees look overwhelmed and no smile. My pet could of been saved if I would of chosen another vet. Regret!! Read Less

Thank you so much to Dr. Gill and all of the staff there. You made one of the most difficult days of our lives a little easier. We had to say good-bye to our best doggy friend of 14 years this week. They were all so caring, professional and compassionate. Our dog Dude was in great, loving hands here. Thank you. The Smith family Read Less

This vet is a nice change from my previous vet who was nice but horribly overpriced and rarely returned phone calls. I found this vet easy to talk with AND understand (and I'm a speed talker) and not at all the kind to suggest superfluous testing or procedures. Twice I've had what I thought were emergencies but he assuaged my fears and we took the conservative approach first and it worked out for my dogs. His office ALWAYS returned phone calls within the day even when they were not emergent or had to do with just pricing of meds, etc. When my dog stopped walking Christmas Eve they rushed me in and stopped his pain and my tears, saving our holiday season. Finally, when I inquired about a lost dog I found (I needed it checked for a microchip) he quickly asked me if I needed him to board it; he specifically didn't want me dropping it off at some shelter and risking its chances. NICE CHANGE from some places that make you wonder why they went into the animal saving and loving business. I recommend this place fully and without hesitation. Read Less

I have a hard time understanding why people are rude on the phone. what makes you think that I want to do business with your company. I guess the satisfaction of a few costumers a month to make ends meet is enough for the owner. In any case, I suggest a no go to this place. Read Less

Receptionist was extremely rude dr's English is very hard to understand they WILL NOT work with another hospital if you move or have an emergency else where, I missed two appointments at my new bet because they would not fax His records. I called the new hospital called after 17 days they debt half of the record with a rude fax cover sheet TO MY NEW VET! Very unprofessional would not pay a penny for their thoughts. Read Less