Animal Clinic Of The Oaks

When you take your dog to the vet good communication between the staff and client  is crucial. I just hate when I feel worried that they didn't understand the reason for my visit. I don't like to feel rushed and I shouldn't have to feel scared leaving my best friend with them. Dr. Deams staff made me laugh they told me in detail what will happen during the procedure and what to expect when I picked up my dog Jojo. They answered all my questions and made feel comfortable. When I first arrived Jojo was uncomfortable and in pain. Jojo wouldn't stop shaking and it hurt me to leave him. Jojo under went emergency surgery with Dr Deam and when the anesthesia wore off I was called and allowed to take Jojo home. I quickly drove back to thousand oaks and poor Jojo looked so  tired.  I went straight home and let him sleep. When he woke up he was all about playing with his stuffed animal and barking at me throw it. I am extremely happy with this vet. and I highly recommend. I would of paid any amount for this. ( The bill was $350) I was quoted over $1000 from 2 other vets. Jojo is like my baby and means the world to me. He watches over me and I love him back. I also want to thank Harmony and Jenn from Smiling Canines for doing a fantastic job on Jojo's teeth.  They work out of Dr. Deams office a few times a month. Read Less

We've been going here for at least 7+ years and have always had the best service!  The staff is always friendly, and they remember you and your pet visit after visit which makes you feel welcomed.  They have great prices and specials every now and then that help save your wallet.  I will never take my dogs anywhere else but here because I trust them and they're always honest.  I even have family members that come from San Diego to get their vaccines and check ups from the vet they trust them so much.  Very happy and lucky to take care of my fur babies.  Would highly recommend them. Read Less

My new husky puppy's first appointment experience was excellent, the entire staff was extremely kind/overall genuine feel from everyone.  They managed to squeeze me in on a same day last-minute rush, despite being 10 minutes late after allowing her to come in.  Also took the time to create a health certificate for the flight I was taking her on.  Thank you Dr. Deam + staff! Read Less

Animal Clinic of the Oaks RUINED my Christmas surprise. I was referred to them after purchasing a puppy at Barkworks at the Oaks Mall due to their warranty. I was told to take a fecal sample to ensure the puppy didn't have intestinal worms or parasites. I did what I was told. They told me they would call the next day, which they did. I had told the front desk receptionist to call my cell, NOT the home phone, since the puppy was a Christmas surprise. Because of the staff's lack of communication they failed to exchange this information clearly and there was a "miss-understanding". They left a voicemail on the answering machine at home for the entire family to hear. I doubt this was done intentionally but it is obvious that their lack of communication is interfering with their ability to perform a good job. This was a HUGE oversight and I am very DISAPPOINTED. Read Less

My pup somehow managed to rip off a part of her nail late Wednesday night, the night before Thanksgiving. First things Friday morning I started making calls to try and find an appointment, and either no one was open, or they had no appointments and the Emergency room wanted to charge $156 just for the visit fee! That did not include the exam, a diagnosis,or treatment. I called my husband give him an update & he suggested a little Vet he passes on his way to work. I called them, and sure enough Animal Clinic of the Oaks was open and had an appointment and got us in right away! They also had a promotional half off on vet fee for new patients! They were so good to my little girl, they look care of removing the rest of the nail, cleaning it, and wrapping it up, for her. They wrote a prescription for antibiotics. We were in & out of there in less than an hour. I am do thankful to the wonderful team here who helped mend my pup. Read Less

The animal clinic of the oaks saved my dogs life. Every person that works there is phenomenal! They are so kind not only to me but my dog. Doctor Ann rocks! I would never take my dog to anyone else. Thank you!!! Read Less

The staff is friendly.. but Dr. Deam is so layed back and indifferent that I'm not sure if we are getting the most accurate information when we visit. Dr. Deam was telling me to spay my dog at 4 months, after researching and other information from vets, I found that it is best to let Golden Retrievers develop between 7 to 12 months. Some even recommend until after their first heat cycle. However spay a golden too early, and it can lead to many complications. The staff doesnt scan microchips when you bring your dog,  and they gave my dog her last set of shots in the back without allowing me to watch.I was reading someones post about circovirus. I had been informed by vet laboratories to not socialize your dog until it tests negative in stool. Worries me since I know a couple whos pup tested positive for the virus, and they bring that pup to all the local parks in Thousand Oaks. If the virus spreads, it would be a direct result of the advice given from Dr. Deam. Somewhat irresponsible. I probably wont continue coming here. Nice staff, but not the best place to come to maintain your animals health. Read Less

We took in our pug for the first time yesterday and saw Dr. Deam. We were recommended by our friends who also bring their two dogs and two cats here. Dr. Deam was so kind & knowledgeable. We are so thrilled to have found a great vet in T.O.! The receptionist was also super friendly and helpful. Read Less

Both Dr Deam and Dr Strieby are wonderful with my puppy Murphy. The office staff are kind and thoughtful and helpful. Murphy likes everyone in the office. That's the most important thing to me and that's why I take her to the Animal Clinic of the Oaks. Read Less

I went to Dr. Deam during an emergency situation.  He's an exceptionally veterinarian who provided me with truly unbelievable service by giving me detailed information.  He explains everything in such detail, and has a patient and makes sure you're okay before walking out the door.  He's a very caring gentleman whose warmth shows the second you meet him.  I took my dog to a hiking trail in Malibu that I had never been to before on a Saturday.  With the weather being 68 degrees I thought it would be a perfect outing.  Unfortunately, the day I thought was perfect turned into a crisis.  After hiking for a bit, I made a comment to the friend I was with about my dog limping. My friend didn't think my dog was limping but thought she was walking a bit off because of the unpaved terrain.  Not long after my dog stopped walking.  I thought she had something stuck in her paw that was bothering her so I went to check.  When I picked up her back paw I noticed one of her paw pads was a bit raw.  I couldn't believe it! This dog had been hiking before, and the weather was actually pretty cool, so why was this happening?  I picked up another paw to notice another 1-2 pads were raw, and then another paw, and another raw paw pad, then her last paw and even another raw paw pad.  Needless to say, all 4 of her little paws pads had raw pads.  My friend carried my dog for 45-minutes out of the moderate hiking trail while I was trying to find a local vet that was open.  I was panicked and so upset by the situation.  I was calling so many vets and not finding anyone available, it seemed impossible to find a vet opened in the Malibu area.  I finally reached someone in Thousand Oaks who said there was a vet there, and to bring my dog in.  When I arrived to the location, I was a bit upset because it wasn't a vet's office.  It was actually a pet store that had a sign which read "emergency vet." I was a bit confused but so desperate that I hoped they could help.  I quickly rushed in while carrying my dog and was directed to Dr. Deam.  Dr. Deam was at the pet store giving vaccinations, and willing to see my dog.  He explained that he's seen many dogs with the same issue, and that it's common when it's hot out, and can also happen when there's rocky terrain.  I was entirely aware of the hot situation but not aware that rocky terrain can also cause that type of injury.  Well, the hike I was on had a bunch of small gravel-type size rocks.  Given that my dog is a pitbull only added to it because pitbulls have sensitive skin.  Dr. Deam was so patient, kind and helpful.  Thankfully, my dog didn't need an antibiotic but definitely other medical care.  He suggested I bring my dog to his office which wasn't far away for a follow-up on Monday.  When I told him I lived clear across LA in Pasadena, he gave me detailed instructions on what I needed to do to help with my dog's recovery.  He suggested Neosporin applied to her paws, and then wrap them up in bandages twice a day for approximately 5 days.  He gave me a list of signs to look for to prevent infection. He made sure before I walked away from him that I had all the tools and confidence needed to treat my dog under my care. Dr. Deam offered his valuable time, services, and extensive knowledge then didn't even take a penny from me.   Dr. Deam is one of those individuals who are passionate about their career.  His focus was not on dollar bills but rather healing my dog.  Who does that?  It's so rare that you come across people like Dr. Deam these days.  Not sure I ever have or ever will.  If I lived closer, Dr. Deam would be my veterinarian.  If anyone out in that area ever asks for a referral, I will refer him.  If I'm ever out that way again and need a vet's care, I won't hesitate. Read Less

This is a great clinic. We were originally sent there by the pet store on the Oaks Mall when we purchased a new puppy. I was a little hesitant to use them but since the store paid for the first exam we went. I was very impressed by the staff, their service and how well they treated our dog. I went by later to get a new surgical collar for my dog and they were closed. They saw me getting back into my car and turned around to reopen and help me. Read Less

If I could give this place 0 stars I would! The service here is HORRIBLE. I was referred here after purchasing my puppy at bark works in Thousand Oaks, I was told to take a feces sample to make sure my dog did not have any worms or parasites. I did what I was told and 2 days later got a call from this place and they told me he was fine. My puppy was pooping blood and vomiting so I let the vet know this. She put me on hold and after telling me my dog was negative for parasites she then changed the answer and told me he had giardia!!!! WHAT IF I HAD NEVER TOLD HER MY DOG HAD THESE SYMPTOMS?! The second time I went to get my puppy's shots, he is only 3 months they gave him 3 shots all at once without considering the fact that my dog was so small. This is the first time I have a puppy so I myself do not know much information about the whole shots thing, so I trusted these idiots! my pup had an allergic reaction so I took him to another vet and they asked me what kind of vet gives a puppy so many shots all at once ... ugh so annoyed with these people.. !! KEEEP AWAY FROM THIS PLACE!!!!!!!! Read Less

I took my Dog here and paid for a checkup and his vaccines...Except there was no check up. After I told the doctor that I also paid for a check up he's like yea he looks good...!The bitchiest girl works at the front desk and the environment of the office is just horrible..Never taking my dog here again. Read Less

The staff and Dr. Deam took great care of my beloved German Shepherd Dog for much of his life. My dog would get excited to go to the vet! They helped me keep him happy and healthy and live a full and joyful life. Finally, the day came when old age took over. The kindness and humane, loving care my dog received up to the end, by all at the clinic, will never be forgotten. We can never thank them enough.Read Less

I was referred to the Animal Clinic of the Oaks as I had purchased my puppy through Barkworks in the Oaks Mall due to the warranty. The service is horrific there! They don't explain anything to you and highly medicated my puppy! I feel as if all they cared about is wanting to make an extra buck and not at all concern about the animal at all! After so many visits and invoices later...I decided to get a second opinion. Come to find out nothing was wrong with my puppy and they were ripping us off! Beware! Also the staff was so rude especial the brunette at the front desk! Every time I would question anything they would be so rude and disrespectful! Don't be CON! Read Less

These guys are fantastic. Both my German Shepard Dogs (GSD) come here and are always taken care of. One of my GSDs back legs was injured so we were referred to a surgeon who recommended we do the surgery at another clinic due to the size of the dog. This was a mistake, after surgery they put the bandage on too tight and the dogs leg swelled up 3 times its normal size.  I had to rush him to The Animal Clinic Of the Oaks (ACOTO) as the other clinic was in Los Angeles (not that i wanted to go back there!!).  ACOTO were amazing, they took my dog in and took the bandage off, as the leg had swelled so badly some of the stitches had burst and his leg was bleeding. They fixed him up and we put him on antibiotics.ACOTO only charged me for the medicines and not their doctors time, even though it was not their fault. I really love these guys i cannot recommend ACOTO enough. Read Less

I truly had an awful experience with Dr. Deam.  To make a very long story short, our dog was sick- ended up having Pneumonia.  told doctor symptons and ordered an x ray.  Took dog back to get x ray and did not see the dog again for over 1 hour.That was very odd to me, as i have been to other vets, and they take the xray then bring the dog back to you to wait until the doctor comes in to discuss. when doctor came back in with x ray- still no dog-  told me the dog had minor congestion in right lung, not a big deal and they have started a nebulizer for breathing treatments.  My mother in law who runs 43 hosptials for a major non profit organization and daughter were in room as witness.  I said are you doing the treatment now?  Dr Deam- Yes.  me- well you never asked of got authorization to do the breating treatment he then informed he was going to give the dog augmentin (which i am extremely familiar with as i took it when i had pneumonia).I asked for the dog back because it did not seem ethical and we wanted to go to another vet to get another opinion for another course of action especially since the dog was not on any medication.when i took the dog another person in the office whom i never had any interaction with said "Your dog has Pneumonia and needs to be treated!".I told her the doctor never said the dog had that and said he had minor congestion and it was not a big deal.I asked if he had Pneumonia why wouldnt the doctor have informed me of that diagnosis.She informed me he did, (the doctor is hiding behind this woman) and i looked at him and asked if he told me that.  He told me i should be nice to people. What ?!I said this is confusing, i had 3 people in the room and he never once said the dog had pneumonia.  The woman proceeded to tell me he did, even though she was not in room and Dr. Deam was standing behind her never acknowleding if he said it or not.The whole thing was something out of the twilight zone.  He is possibly the worst communicator i have every come across especially when it;s something supposedly so straighforward.  I went to a vet who informed me that if he would have put the dog at serious risk if he would have prescribed a nebulizer due to the age and weight of the dog it would have caused damage to his kidneys.WOW- just avoid at all costs.  there are many other vet's out there that are same cost and more reputable. Read Less

Dr Deam is one of the best Veterinarians in the Conejo Valley, maybe further out. He is kind, compassionate and always puts the owners concerns at ease. He's a true animal lover and puts the pets health first. He's honest and most important he doesn't over charge!Read Less

Love this place! I have met both Dr Deam and Dr Strieby they are both the best vets I have ever taken my dogs to. You can tell they really care and make sure to hit every base especially before any surgery they made sure my dog Nikki was completely healthy before putting him under for his neuter which he recovered so fast from I was amazed and very happy with 5 stars no doubt Read Less

To be honest I am very disappointed with Dr.  Deam.. My dog had a stroke and after $500 dr. Deam didn't even come out to talk with me about what had happened., he had one of the girls from the front desk tell me if I wanted to know what kind of stroke I was looking at another $700.. Being that she was only 2 and never had a stroke previously I ended up putting it together that  she got over heated from sun bathing in the window.. Anyways.. Then the next day my dog was acting a little funny so I called back and set another appointment.. I went in.. They ran a second blood test.. And what they tell me is that she may have been acting funny because of the medication they had put her on the day before..They couldn't tell me that before I dished out another $100?!?! Being a working student I just felt like they were taking advantage of a young girl who would do anything to make sure her dog was okay.. Not to mention the day before when we left the vet they never told me they even put her on medication.. I just felt they were very unprofessional and only cared about money.. I know take my dogs elsewhere and will never go back or recommend them.. That was there 3rd strike for us! Read Less