Zero stars!! This place is horrible, unprofessional and borderline inhumane. Read all the negative comments on here and you will understand. If you love your pet, you will not take them here. Don't be... Read More
Zero stars!! This place is horrible, unprofessional and borderline inhumane. Read all the negative comments on here and you will understand. If you love your pet, you will not take them here. Don't be fooled by the name, they are not that much cheaper!!My personal experience was truly upsetting. My poor dog, Bear, had slipped and tore his nail, and at the same time had been bit by a tick. I had only been to this place once or twice before, when I was a new dog owner, so my experience and knowledge was limited.I got there around 930am, waited waited waited, and didn't see a vet until 11am. Ok, I use the term lightly when I say "see." I literally only spoke to the vet for one minute, he was bouncing from room to room (they have a hallway full of rooms, this is a way for them to make the most $$$, as I realize after the fact). My dog was in pain, and he said he was "aggressive." So more money, because they have to give him anesthesia to cut his nail and shave around the tick bite. And they were supposed to check him for additional ticks as well. They demand payment upfront. I leave at 1130am.I call at 3pm, and they say they still haven't done anything to Bear. They claim he was dehydrated, duh, he hasn't had anything to eat or drink since the night before! My dog (who is a rescue dog btw) has been locked in a cage for over 3 and a half hours!!! Then they're telling me I can come pick him up and take him somewhere else. Really? I just want him to be better. I ask when will he be ready and they say 5pm.Show up a little after 5pm and he is not ready. It isn't until 545pm when I finally see Bear and he is drugged up. On top of that, these jerks didn't shave around the tick bite! When they made sure to charge me for it. Not to mention they were pushing me out the door without the ย 2 medications that I repeatedly asked for, and paid for!! When I get home I find another tick on him. Not surprised at this point, considering they already showed their incompetence. I called around other vets to see if all this was normal, and all said NO. I see what they do, they are trying to make as much money as possible, and then they lock your pets up in their "treatment area" so they can maximize profit. It really bothered me the vet, Dr. Lee, called my dog aggressive, when he is a sweet dog. If you can't handle animals, you should not be a vet!!! After doing research and finding out these details, and reading all these negative reviews, which I should have read before, and let me say there are over 50 NEGATIVE REVIEWS, I go to the clinic to get Bear's medical records, because I want to know exactly what they did to him. It's now 3 days later and he is not the same. This girl at the front desk tells me that legally they need 24 hours to give me his records. I did some additional research and that is a LIE!! Don't throw around the term LEGAL. This place is the absolute worst.I wish I had read the reviews before I had come here, but there are some tragic ones that broke my heart.Please take care of your pet and go somewhere better.Also if you had an experience similar or worse, please click/copy this link and file a complaint. It is for Veterinary Medical Board of California.vmb.ca.gov/consumers/comโฆvmb.ca.gov/consumers/comโฆvmb.ca.gov/consumers/comโฆ Read Less