I went as a walk in today at Bay City Pet Hospital but I had one of the worst experiences with the receptionist and client that was actually sitting there my dog she's a two-year-old Pomeranian and she's a barker I mean she's a dog the thing is that the receptionist asked me to step out because it would bother the other dogs and the lady that customer that was also sitting there said she was obnoxious, l will make sure to let other pet owners know about my experience today at BAY CITY PET HOSPITAL I felt very offended by the staff, very unprofessional, especially in a pet clinic telling me to wait outside. I hope no one else goes through and feels the way I did today. Very bad service!!! Read Less

On a Thursday morning @ 8am I brought my puppy in, because she had a growth on her back leg. She was seen within 5 minutes for a thorough exam. The Vet determined that it was a wait and watch situation and that it should go away on its own. We also discussed some puppy training issues, feeding concerns, etc. I was happily suprised when I was checking out that there was no cost for the exam. That's never happened before with any of the many other Vets to which I've taken my animals. If i could give them more stars I would. GREAT PLACE! Read Less

Excellent cat care. Reasonable prices. No appointment necessary. Adding to my review. On observation this clinic reminds me of Kaiser Permanente where I go for my own medical care. Both are efficiently run organizations which explains how they manage excellent care at good pricing. Read Less

Nice staff. Fair prices. They don't gouge you and twist your arm to get every last penny from you. They have been there for my dogs their entire lives, and i wouldn't think of taking them elsewhere. I highly recommend them. Read Less

On Sunday morning, my dog was sneezing and coughing. I didn't want to wait until Monday so I started researching options. After evaluating all of my options for after hours care, I came across Bay Cities Pet Hospital - and after my visit I must say it is a hidden gem in Torrance that offers excellent veterinary care! The front office staff was very pleasant and Dr. Sullivan was wonderful. He did a very thorough exam, provided antibiotics and offered very good advice to help my dog get better. Great hours and very reasonable prices. Thank you!! Read Less

The best vet ever.  I have been taking pets there since I was a little girl.  They care about the animals, they don't charge an arm and a leg, and everyone is friendly.  It's a no frills vet where the emphasis is on the animals.  My daughter drives from Pasadena because she can't find a vet she trusts or feels as comfortable with as the vets at Bay Cities. Read Less

I've been taking my dog to this location for many years and have seen most of the vets.  The staff is always friendly and helpful.  The downside is parking can be very difficult at times as they have limited space (otherwise they would have received 5 stars). I especially like that they have hours every day of the week. Read Less

Obtaining an unbiased review in any service industry is very difficult, it can be so tilted to one incident.  Same for me, Sunday morning woke up to find out the cat had passed away overnight.  No actions or reason available for why, yet needed to take care of his body. Chose Bay Cities as we don't have a regular vet and they were open. Called to ask for information and Tammy asked if we had been there before, I explained we had not, and without missing a beat, she said to bring him down.  She had a lobby full of people ( several who were regulars and looked to be very comfortable being there ) took the time to deal with us.  Again all situations are different, and we will never know each's challenges, yet I know where we are going next time we need help with our animals. Read Less

BEWARE OF THIS PLACE!===========CRYSTAL, receptionist here is INCOMPETENT, UTTERLY DISRESPECTFUL and BEYOND UNPROFESSIONAL.Unfortunately, we encountered her to make an appointment and her cold reply was "It'll cost you $52!" We then asked her the most basic questions of what's included in the examination and approximately how long does it take to which she raised her voice and coldly replied: "I don't know!" and rudely hung up the phone.Crystal is a negative reflection of Bay Cities Pet Hospital, to say the least. If the receptionist is this rude and incompetent what does this say about the Veterinarians/staff at this place... Who hires these people to hurt their business!? Because of her, we are taking our business and referrals elsewhere.There are plenty of reputable and friendly Pet Hospitals/Veterinarians out there so PLEASE DON'T WASTE YOUR ENERGY AND $ HERE OUR BELOVED PETS DESERVE THE BEST.===========AVOID THIS PLACE AT ALL COSTS! Read Less

My friend's dog suddenly have an eye problem while they were on vacation I've never been there before . Spent a couple minutes just waiting and was immediately moved into a room, 4 minutes later the doctor came in and took the dog out and did an eye stain and checked for any damage to the eye, came back in within 7 minutes and told me the dog lazy eye syndrome or Horner syndrome and that it may return to normal on its own. They seemed fast, efficient and low cost. Doctor seemed very open and easy to talk to and concerned and gave me all the information that I needed overall and even answered some of the questions I had with my dog's health. it was a good experience and would return. In and out in about half an hour.Read Less

My Bichon got a foxtail in her ear. After a horrible experience at ACCESS Specialty Animal Hospital the night before, I called on a Friday morning to see who could do surgery on my puppy. I wanted her spayed since she would be under anesthesia to get the foxtail out. My cat had his face sewed up here years ago after an abscess. I was able to bring in my puppy right away; nice waiting room. I took in Roxie to see Dr. Alexander (ACCESS does not allow you back with your pet). She was compassionate and reassuring and suggested Roxie also get chipped while under anesthesia.The office was packed when I picked Roxie up the next day but the staff was nice and professional. Everything about this experience was as good as it could be. I felt my dog was in good hands. She is alive and well; healing after her spaying. The price was quite reasonable. Read Less

I've been to many Veterinarian office's, but I only feel safe bringing my dog here. All of the doctor's I've encountered at this facility were very friendly, informative, and caring. I think my dog is most at ease when he's here. The receptionists are friendly unlike most vet offices -- that's another super plus! Read Less

DO NOT WASTE YOUR TIME AND MONEY COMING HERE. Go to VCA Torrance or Hermosa Beach for better treatment, service, and competent doctors. You will not spend anything less here anyways (if anything the costs are much higher here).I came in two months ago to get an infection checked because my dog had infection on his anus and some on his body. After "examining" him, Dr. Alexander said that she didn't know what was infecting him but she would prescribe some antibiotics. When she told me this, I asked her how she didn't know what was infecting him and she said there was absolutely no way she could be sure what was infecting him. She ended up prescribing him some antibiotics in hopes that it would work (which it didn't).Two months later, his condition became worse and he had to face the consequences of her mistake. Unfortunately, I had to fly to New York for business and I didn't have time to bring him in again and to complain to the administration about this issue. Here I am at the vet and the front desk lady (Tammy) is absolutely rude and ruthless. I have never been to a hospital so incompetent, rude, and ruthless in my entire life. This will be my LAST visit to this clinic (NEVER AGAIN WILL I WASTE MY TIME AND MONEY HERE) I should have known that the staffs were absolutely incompetent and unqualified when Dr. Alexander spoke to me as an unexperienced pet owner and gave me absolutely zero solutions to my dog's problems. Read Less

I would give 10 stars if I could lol . Thank you so much for being awesome !! Took my little cat in cause she wasn't feeling well and they took care of her right away . Everyone is so sweet from the front desk to the back office . Thank you so much to Cali's Vet (forgot her name but she's the Dr with the long red hair ) . Cali is back to her normal self . Thanks a million . Highly recommend this place . Read Less

Bay Cities Pet Hospital is as good as pet care gets.  They have a group of amazing doctors and a very caring staff.  I was there several times last week with my kitten.  They methodically tested and treated him.  They never pushed for any unnecessary tests or procedures.  They recently started a once-a-year office visit, fee schedule.  I was going there before they started this very generous schedule.  They want what is best for you and your pets.  I am so grateful to have such a fine group of people taking care of my pets/babies. Read Less

I've been taking my pets here for over 20 years and was just there 2 days ago. Their the best from Tammy at the front desk to the doctors all 5 Stars we always see Dr Sullivan or Dr Rios love them both!!! Read Less

I came in here today with a dog new to a local rescue. He'd been a stray and needed an initial physical exam, x-rays of his pelvic limbs, and blood work. I did like that they take walk-in appointments, but I wasn't happy about anything else about this visit. I saw Dr. Alexander and was immediately put off when she began talking to me like I was a four year old who had never owned a dog before. I I tried politely explain that I'm a technician and I've worked at animal hospitals for over a decade, specifically in surgery and internal medicine, which is my most recent specialty (I opened the department several years ago at the current hospital). She still insisted on talking to me like I was a child so I just let her speak, but I noticed that her physical exam was the most limited physical exam I've ever seen. She checked absolutely not a single thing on the face to include the ears, eyes, nose, or anything in the mouth or throat. She didn't palpate the abdomen, she didn't perform a rectal exam exam, and I even asked if she would like me to lay him down so she can examine certain joints and she said no. She bent one elbow and both knees, but didn't at all manipulate the hips despite the fact that I said that he seems like he's in a lot of pain specifically in those joints. I also said he has a right forelimb limp which is intermittent, and she bent his elbow once but didn't bother at all with the shoulder. I was surprised by this but I was cautious about asking her to do anything more because she was already talking to me like I was a child and it was obnoxious. I performed a more thorough and professional physical when the dog first came to my home just a few days ago, but that's neither here nor there I guess. I also suggested radiographs of the pelvic limbs couldn't hurt because there was obvious pain in both hips and she said the only way they would go forward with x-rays is if they sedated him with Ketamine and Valium. This is a geriatric dog, very easily about eight years old, we have no prior blood work, and I even explained that his neutering caused him to be overly sedated for the entire remainder of the day using similar medications. She said they won't do the x-rays without that, to which I replied I thought that was an aggressive sedation protocol for an animal that doesn't really need to be sedated for x-rays. I then explained that we also didn't have any blood work on him yet, so a senior panel would probably be a good idea. She then explained to me what blood work was and what it measured. I tried to yet again go over the fact that I'm a technician and I've probably read those panels, and pulled for those panels, longer than she's been a veterinarian. But I didn't want to be disrespectful so I didn't say that, and I again let her talk to me like a child. I asked her to go ahead with the blood work, he's an older dog with no prior medical examinations or diagnostics and we'd like to make sure he's as happy and healthy as possible before we try to find him home as a rescue. She just nodded her head and took the dog and that was the end of our interaction. She didn't tell me when I would get those results and she never came back in the room. I had to ask at the front desk what their protocol for that was. Instead of them calling me when they get the results, I have to call in starting at 9 a.m. tomorrow to see what they were. When I got out of the office, I called somebody who is much more familiar with this office than I am and this person had the exact same opinion about Dr. Alexander. She's condescending and talks to you like a child, and is the most incomplete, unthorough person I've ever dealt with in a veterinary capacity. I'd rather pay three times the cost to go somewhere else if it means I feel like there's a higher level of professionalism and the simple diagnostics such as a physical exam are performed in a more thorough capacity. On a smaller note, the prices we're ridiculous, the waiting room is tiny, and getting out of this parking lot is obnoxious Read Less

I came in here today with a dog new to a local rescue. He'd been a stray and needed an initial physical exam and I also felt like x-rays of his pelvic limbs were warranted given his pain on manipulation of both hips. I did like that they take walk-in appointments, but I wasn't happy about anything else about this visit (with the exception of the very nice lady at the front desk, but we honestly didn't have much interaction). I saw Dr. Alexander and was immediately put off when she began talking to me like I was a four year old who had never owned a dog before. I I tried politely explain that I'm a technician and I've worked at animal hospitals for over a decade, specifically in surgery and internal medicine, which is my most recent specialty (I opened the department several years ago at the current hospital). She still insisted on talking to me like I was a child so I just let her speak, but I noticed that her physical exam was the most limited physical exam I've ever seen. She checked absolutely not a single thing on the face to include the ears, eyes, nose, or anything in the mouth or throat. She didn't palpate the abdomen, she didn't perform a rectal exam exam, and I even asked if she would like me to lay him down so she can examine certain joints and she said no. She bent one elbow and both knees, but didn't at all manipulate the hips despite the fact that I said that he seems like he's in a lot of pain specifically in those joints. I also said he has a right forelimb limp which is intermittent, and she bent his elbow once but didn't bother at all with the shoulder. I was surprised by this but I was cautious about asking her to do anything more than casually manipulate the couple joints that she did because she was already talking to me like I was a child and it was not only insulting, but obnoxious. I understand I'm not a veterinarian, but that's why I came to you! This dog desperately needed a full physical after spending what we believe is his entire life on the streets, and we got almost nothing. I performed a more thorough and professional physical when the dog first came to my home just a few days ago, but that's neither here nor there I guess.I even reminded her radiographs of the pelvic limbs couldn't hurt because there was obvious pain in both hips and she said the only way they would go forward with x-rays is if they sedated him with Ketamine and Valium. This is a geriatric dog, very easily about eight years old, we have no prior blood work, and I even explained that his neutering caused him to be overly sedated for the entire remainder of the day using similar medications. She said they won't do the x-rays without that, to which I replied I thought that was an aggressive sedation protocol for an animal that doesn't really need to be sedated for x-rays. I'll take him to the hospital I work out for that where we only sedate animals if it's 100% necessary.I then explained that we also didn't have any blood work on him yet, so a senior panel would probably be a good idea. She then explained to me what blood work was and what it measured. I tried to yet again go over the fact that I'm a technician and I've probably read those panels, and pulled for those panels, longer than she's been a veterinarian. But I didn't want to be disrespectful so I didn't say that, and I again let her talk to me like a child. I asked her to go ahead with the blood work, he's an older dog with no prior medical examinations or diagnostics and we'd like to make sure he's as happy and healthy as possible before we try to find him home as a rescue. She just nodded her head and took the dog and that was the end of our interaction. She didn't tell me when I would get those results, she never came back in the room, anything. I had to ask at the front desk what their protocol for that was. And instead of them calling me when they get the results, I have to call in starting at 9 a.m. tomorrow to see when they have them and if everything was normal.I'm surprised at the lack of care here, but maybe not. When I got out of the office, I called somebody who is much more familiar with this office than I am and this person had the exact same opinion about Dr. Alexander. She's condescending and talks to you like a child, and is the most incomplete, unthorough person I've ever dealt with in a veterinary capacity.I honestly would have preferred Dr. Rios, but I understand that as a walk-in appointment, they do randomly assign the doctors. That having been said, in one trip, this doctor ruined my experience on this hospital and I'd rather pay three times the cost to go somewhere else if it means I feel like there's a higher level of professionalism and the simple diagnostics such as a physical exam are performed in a more thorough capacity.On a smaller note, the prices we're ridiculous, the waiting room is tiny, and getting out of this parking lot is obnoxious. Read Less

I've been coming here with my boyfriend's mom and their pets (pretty much my pets now too! :D) for years now. I just recently switched my own dog over to Bay Cities and we've all been so happy with the care we've received.They do not accept appointments here, only walk-ins. Parking can be tricky here, since they only have a few spots in their lot, but I come in between the morning and afternoon rush (around 10-11am) and have found parking with ease.I love that they charge one exam fee per calendar year. Any time you come in to see a doctor after that, whether it's for the same problem as before, or a new issue, you don't need to pay that exam fee, you only pay for whatever medications and/or tests that would need to be administered at that time. No more paying like $45 for each exam like I did at my previous vet!There are a lot of vets on staff at Bay Cities. I've probably seen all of them. Everyone has been extremely helpful and always listened to my questions/concerns.Their pricing for medications are fair. There are a few prescriptions that I opt to pick up at my local pharmacy, and when I request a written prescription, they do so happily and without any issue. I love how much they work with their customers!Thanks for your continued help, Bay Cities! We trust you with all our pets! Read Less

Bay Cities Pet Hospital has always provided outstanding services for both my yellow labrador retriever Paris and my cats Madison and Rat. These folks are professional, courteous, and kind. I know I can always trust their care and judgement. I recommend them highly. Read Less

Been coming here for over 5 years.  Love the walk in style of appointments.  I rarely wait over 10 minutes. Although I was referred to Dr. Sullivan for surgery (which was more than 50% LESS than my old vet quoted) since then I have seen other Doctors in this practice and have never felt rushed or pressured into expensive tests.  In fact...I find them VERY concervative in their approach.  Front desk is operated very systematically and efficiently.  Food and meds are very reasonable!  Love that they have Sunday hours because we all know how things come up on the weekend that might not really be an 'emergency' but we sleep easier if we can get in before Monday. Have referred others and will continue to do so. Read Less

I'm really happy that I found Bay Cities Pet Hospital. I now have a vet I can see on the weekend that's not an 'emergency' vet that will empty out my bank account. The vets all seemed very thorough, and very knowledgeable. They caught my dog's cancer early and because of it, it looks like she'll make it. All the staff are very friendly and caring, which is a comfort when you receive bad news like I did. Read Less

Awesome Pet Doctor . Dr. Rios is great!!! These pets people truly cares about pets and are knowledgeable .  They don't try to over rate you and are honest .. I took my dog for teeth cleaning and to have some warts removed .. Thanks you Bay pet Hospital Read Less

We've brought our furry family members to Dr. Sullivan, Dr. Rios, et al since 1999, when I first moved to the South Bay. They are the most caring Vets (and front- and back-office staff) I've ever had the pleasure of having care for my fur-family - and I've had pets and been to Vets all my life! They're very knowledgeable in veterinary medicine, and understanding of the fears, frustrations and impatience fur-parents go through when our babies are sick or injured and they can't speak up for themselves. My husband and I have often discussed - in earnest - that, when we win the Lotto, we will be discussing with Dr. Sullivan expansion/upgrades/anything that they need. They are truly Heaven-sent, and we are SO grateful we have them to care for our family! Read Less

No appointment necessary, pup is sick just take her in. I've used them as my vet since the 90's and their employees have always been fab. Even better are the prices; pup can be seen and it won't break the bank. Read Less

Dr. Cook was great, very sweet. Met with her when I took my cat in for a visit. The place was open very early, surprisingly! :) Got there at 7:30am and was out by 9am. I gave it a 4 star because the receptionists just seemed so busy that they didn't bother to ask questions especially being a new client. Unsure, so I signed in without instructions and sat down, wondering if they even noticed me or if I should ask to fill anything out. Waited about 10-15 minutes before being asked to fill out a form and the reason for my visit... Other than that minor feeling of uncertainty of, what to do, I was in and out of there in no time. Read Less

Bay Cities has been our vets forever. Back in 92' when our new Siberian puppy turned out to have parvo and the breeder said "we'll be happy to exchange him for another puppy" we knew that meant putting our baby down... and we'd have nothing to do with that. We placed him in the care of Dr Sullivan and he saved him!!! They were instrumental in saving a kitten we found on the street who had a bad URI, and broken leg and pelvis. She is now the sweetest thing on the planet, and she didn't lose her leg... or worse. Another puppy, 6-7 cats, and 25 years later they are still our vets! Dr Sullivan and Rios are great, and the staff are always courteous and show they care. They truly care! Read Less

DUH. A NO-BRAINER FOLKS! LEAST EXPENSIVE PLACE IN SOUTH BAY AND: friendly, walk-in, and they DONT PUSH UNNECESSARY CRAP ON YOU!! why go anywhere else unless you like wasting your money? Ive been to at least six different vets all around Redondo, Hermosa and MB over the past 10 years searching for a good vet that doesn't rip me off. i finally was referred here by a single mom friend on a budget. like i said, DUH! Read Less

This place not only has the worst most negative, unhappy, vibe with their workers, they also don't care for animals. The place reeks of animal abuse and the proof is in their policy. If you board your dog's here, their policy is to not let the dogs outside, ever. The never take the dogs outside to a grassy area or anything to play, ever. We were happy when we originally decided to board them here as many places do not allow staffordshire terriers, but they do. We boarded them multiple times here, and every time we picked up the dogs they seemed distraught and out of it for a couple days. We later just found out today, that they do not even let the dogs out of the kennels, ever while they are here. If the dog has to go the bathroom, it has to do it on the concrete in their kennel, and they said they just move the dog to another cage, to clean it the cage. So any normal dog that has been brought up to go to the bathroom outside, has to learn to go on the concrete, and think they are doing something wrong during that time; furthermore, they are forced to remain inside their cage the entire time for their "boarding". This place is disgusting and I would NEVER subject my animals to it again, and feel like a bad owner for not investigating more thoroughly their process of boarding. They are all angry workers, and the lady seemed embarrassed to tell me when I asked how their boarded dogs get taken outside, that they never see outside while they are boarded there.Read Less

We have been using Bay Cities pet Hospital for many many many years. Even before Dr Sullivan and Dr Rios. The are truly fabulous. I recently had to put my beloved Petie to sleep and they were caring, supportive and considerate of my feelings and my Petie. Anyone who bad mouths Bay Cities is a nit picky nagger. I find the cost is reasonable more so than other vets. They are simply the best there is. I appreciate them and trust them in handling my babies health and well being. I find it hard to believe that People on here say that they do not consult you when working with your pet. They walk with you every step of the way. I am confident you are just complaining as you did not take good care of your pet and you are just upset as you had to put out a little extra money due to your negligence not Bay Cities! They will forever have my admiration, respect and devotion! Tina Read Less