Country Hills Animal Clinic

Amazing staff that really cares about your animals and the relationship between you and them. We go there for anything wrong with our cats and with our dog previously before she passed. We actually took our dog to them to be put to sleep as she was suffering in her old age, they could not have been more thoughtful, caring and sensitive throughout the last moments with her. They sent us a card sometime after she passed signed by the entire staff, it was really great and thoughtful of them. Read Less

I sent an email before hand, then I was contacted right away to make an appointment. Once here, we were welcomed right away, and taken in to see Dr. Cassidy, to take care of our Maximus. She is the best. Worth the drive, for us coming from dwntwn L.A. area. Read Less

Two starts may be a bit much, but it is based off the kindness for Dr. Jennifer and Dr. Tong.  Both Doctors are knowledgeable in their own right. However, their office is out to make money and (as another person also posted below), they will discuss a procedure for 5 minutes and then you'll end up with a $28 charge when you check out. I brought my dog in for a skin infection, and they know that he has an infection based on prior test that he has had at their office within the past couple of weeks. When I bring him back to the office for the same skin issue (a few weeks later), they continue to perform the same test and state to me - hmmm looks like it's yeast infection. Well yes Sherlock, it is a yeast infection. Every time I come in here, it's the same thing - a yeast infection, medication, and the infection comes back because the doctors do not know how it prevent it. Not to mention, their office visit is expensive, and every procedure they perform is expensive.Last, some people working in their office are nice. However, one person, I believe her name is Debi or Deborah, is nothing to be desired. She apparently hates her job and hates doing any additional work other than what is required of her, such as setting up appointments. I feel bad for the Doctors - they are probably too nice to let go of someone who does not like customer service, but they should realize it's messing with their $$ and turning customers elsewhereOverall, I would look for a different vet if you are on a budget and need a vet to not give you BS. If you only need shots or have excess money to spend on "let's try this" and "let's try that" then this is the place for you. Read Less

We have taken all of our pets to Country Hills for over a decade. All three doctors are amazing. Many of our family and friends also take their pets to Country Hills based on our recommendation. Dr. Cassidy and the team have taken amazing care of our Labradoodle, English Bulldog and cats. Dr. Cassidy spayed our female Labradoodle with complete success. She also did the "bulldog respiratory surgery' for our Bulldog, and now he doesn't snore and his breathing is much improved, likely extending his life a number of years. All of the office staff, front and back, are lovely and always remember our names and our pets. We couldn't be happier with Country Hills Animal Clinic. Read Less

Country Hills is such a great vet. I brought my pup Cruiser here on a referral and can't say enough wonderful things about Dr. Cassidy. On our first visit she spent a ton of time getting to know my dog and thoroughly examining him. She went out of her way to give him individualized attention for his personality. All of the staff are very kind and accommodating, following up after the procedure to check to see how your dog is doing. I highly recommend country hills to anyone who is looking for a great vet that truly cares. Read Less

Friendly local pet clinic. Caring staff. Buddy knows best and is never wary of going there - despite the fact that they extracted a stool sample from him -- gross but very convenient. I trust them with my little Buddy completely.The only downside is crazy expensive. Usually I think it's worth it for our furry loved one but when you get hit with a $361 bill for a nauseated dog you might think twice about coming. Read Less

Dr. Cassidy & Dr. Allison have taken great care of my 13 year Labrador, Buddy, since he was a puppy. They're honest and truly care about your pet's well-being. All the staff are friendly and welcoming. Buddy never likes going to visit and always gets stressed out, but everyone there always makes the extra effort to make his experience as quick and painless as possible.Thank you for taking excellent care of my dog for the last 13 years! Read Less

We want to say thank you so much for the wonderful care provided to our puppy, Snowball. Snowball was suffering from an injury on his leg caused when he was neutered at another animal hospital. Without the help from Dr. Elliot and her team, he would have become a three-legged dog. Snowball is now back to normal and able to run like he used to. We are very happy with the care and service at Country Hills Animal Clinic! Read Less

Country Hills Animal Clinic has been our vet for years. All three doctors are very knowledgable and we trust all three. The staff is equally amazing. Everyone is so loving and caring toward our dogs and Us. I highly recommend this clinic Read Less

Country Hills Animal Clinic cares for your animals with the same level of care and love that you would give them. I adore Dr. Cassidy and she and her staff go above and beyond for my families' dogs. Thank you! Read Less

February of this year my husband & I rescued a 3mo female Mastiff from a backyard broader. She was malnourished, parasite infested & her spirit was completely broken. She barely weighted 9lbs when she should have been closer to 30lbs! She was very very sick & every one who saw her gasped. When I brought her to Country Hills my heart was heavy. I completely expected to be told that we rescued her a day too late. When Dr. Tong walked into the exam room she knew her concern matched our fears. We made it clear weren't going to give up on our puppy without a fight & it was immediately clear neither was Dr. Tong. With the a lot of patience, the right medication (quiet a few of them) & tons of love not only from my husband & but from the entire staff at Country Hills our baby pulled through. The Dr's & staff at Country Hills are the best! They're passionate & compassionate & you can tell they LOVE what they do and the animals the help! Dr. Tong helped to save my puppies life and for that I am eternally grateful!Read Less

I have been bringing my dogs to Dr. Cassidy at Country Day Animal Clinic for about 8 years. I literally trust my dogs' lives with her. She is exceptionally knowledgeable, thorough, caring and obviously cares about my fur babies. She has diagnosed some fairly rare conditions in one of my dogs, and ensures that if she is not an expert about something, she refers me to a specialist that is one. But that has only been once or twice - there is rarely anything she has not been able to treat herself.The office staff and techs are great too. They feel like family.The decor is pretty outdated, but that is irrelevant since your pets will be treated like they are as important to the staff and doctors as they are to you. Read Less

The staff and doctor Tong were kind and warm with both me and my dog, and seem competent and communicative. Zero complaints about the facility or cleanliness. What surprised and disappointed me about my visit was the way procedures, and therefore costs, were added to my bill without anyone describing their charges and asking for my consent. I had no way of knowing I'd be charged for the simple things they did (a 5-minute procedure to swab my dog's ear and look at it under a microscope to confirm a yeast infection - $28; a 1-minute ear cleaning that was included with that swab that I didn't ask for and wasn't told would be given - $15), and therefore had no opportunity to make a decision on whether I wanted to pay for those things. "We'll just take a quick swab to confirm that this is a yeast infection" isn't a way to communicate, "We're about to do a 5-minute procedure that will cost you $28 but is worth doing for these reasons. Is this okay with you?"The front staff was very understanding of my surprise at being charged for things that nobody ever asked if I was willing to pay for and took the $15 for the one-minute ear cleaning (!) off the bill, but the doctor was not willing to adjust the microscope charge.To Country Hills Animal Clinic doctors and staff: please be straightforward with pet owners about every cost that you're potentially adding to their bills and ask for their consent BEFORE going ahead and doing the procedures. This is just good business - a way to earn trust, rather than lose it. Read Less

Loving, caring, compassionate, trustworthy doctors (with a special shout out to my Dr. Cassidy) - staff very professional, but at the same time normal, friendly like you are family! You have been my vet for over 20+ years. Thank you for taking such good care of my wiener dog Freddie recently. He is getting old, but you keep tuning him up so we can continue to love on him and enjoy the love he gives back a million times. Thank you, thank you, thank you! xo Claudia, and Freddie too! Read Less

Country Hills - my go to vet for all my pets over 20 years.  Of recent, Dr. Cassidy (owner) has taken such good care of my aging dog.  She is very compassionate, calm, kind, so very smart, and an excellent surgeon.  I trust her with all her decisions to keep my pet healthy as long as possible.  Her staff mirrors her love for animals and caring for their owners.  With all the pressure on these folks from clients that only want the best care, they give it 110%.  Each customer is given equal time and attention.  I love how they answer the phone asking right away if it is an emergency?, or do you mind holding?  That right there says so very much!Thank you Doctor Cassidy and staff for all you do.Claudia and Freddie Read Less

EXCELLENT! Dr. Jennifer and staff are fabulous.  I have a senior White Shepherd who is very scared of any vet centers! This was her best visit ever.  I was impressed that our dog could walk around outside instead of her usual cowering in a waiting room.  A staff member was kind enough to call for me to come when it was our time.    The room was very clean, with homemade treats and waiting for us.  Staff kept one door half open that gave our dog an opportunity to see people and not feel secluded. Dr. Jennifer gave her opinions of what to offer our dog in the way of tests and treatment and then suggested what were necessary and optional. I really appreciated that candidness.  The cost of all was far less than expected and a new program that involves special pricing was also available.  I took advantage of that because it really saved me money today and on future appointments, tests and medications.The staff also took the greatest of care and for the first time in 15 years our dog didn't bolt for the door to leave.I had the opportunity to talk with others in the waiting room and they were all very happy with the service that they had been receiving.  And, the photo collage of happy dogs and owners was precious.Highly recommend this animal center. Read Less

Great care is the first priority above everything else here. I would recommend this hospital to anyone who is looking for a new place to take their pets. Their services are much more advanced than the last hospital I went to, and just about the same price. The staff is friendly and trustworthy, I feel safe putting my pets in their care! Read Less

I absolutely love this place, and more importantly, so does my cat! I have seen so many vets over 12 years with a very high-maintenance cat, who I was told has "cage rage" by another vet (who sent him back after boarding with feces all over him!) I have seen Dr. Elliott and Dr. Cassidy and my cat barely let's out a growl when being examined by them, which is amazing!! They just know how to work with him. Our visits are completely stress free for both of us. And the staff in the front and the vet techs are awesome too!!I highly recommend this clinic. Read Less

Country Hills Animal Clinic has been good to me.. Pets are expensive, they get sick, need dental check ups and spa days; I get it.. I also don't want to feel guilty, incompetent, or ripped off; I appreciate honesty and integrity.I have been to many vets over the years, some I wish still practiced vet medicine; I'm lucky to have been referred here, and will continue to refer others Read Less

I have never met a more friendly and professional veterinary team! Each Doctor that I've spoken too has generously answered all of my questions and made me confident in their ability to deliver quality care. Their front desk staff and technicians are polite and equally as intelligent. Overall I loved my visit and will be back! Read Less

What can I say?  This place is awesome.  I've had the pleasure of speaking to all of their Doctor's and they've all answered my questions and made my visit all the more pleasant.  My 7 year old lab was brought in to have a lump analyzed on her side as well as have her eyes checked out.  Thankfully, the lump turned out to be benign but the way the staff handled our baby girl is what really impressed me and will make me come back.  They obviously know what they're doing and did a great job at keeping her stress level down.Both the front desk staff as well as the technicians were professional, kind and overall very well-kept individuals.  I really enjoyed my visit and definitely will be back to keep an eye on that lump! Read Less

I have brought two cats here - one that I found under the hood of a car and fostered until adoption and my current cat, Henry.The rescue situation couldn't have gone better - Dr. Elliot and Christine (vet tech) were amazing people. They didn't charge me for the visit (if you find a cat and bring it in, it's free for the visit) and they gave me super detailed instructions. I only had the kitten for a week before she was adopted, but they gave her the necessary immunizations/medications and had her paperwork all printed off and ready to go for the next family. It was super easy. I think in total for medications, immunizations, lab fees, etc...I spent about $300 or so? No complaints - it was worth it to save a life!Our cat, Henry, has just recently started going here after we were displeased with his other vet. I haven't taken Henry myself, but my father-in-law has. His English isn't the best, so communicating has been difficult, but Dr. Elliot has continuously tried to engage him in conversation regarding Henry's health and any other concerns he may have. She emails us to follow up with Henry - I mean, that right there tells you this place goes above and beyond standard protocol. A vet that actually initiates follow up? Shocked!!! She's been more than gracious and you can tell that our satisfaction is important to her - about as much as Henry's health (which should definitely be the priority - no complaints).I come from Utah, where the average dental cleaning with no extractions cost me about $280 for another kitty, so I'm not really one to judge on pricing. I know that in California you're paying for the land in addition to the service, so I'm not really going to weigh in on things like that because that's the same no matter where you go in Los Angeles.Worth noting - this place is AAHA accredited. Any veterinary hospital can join AAHA as a member, but must then pass an evaluation in order to receive AAHA accreditation. I have felt that this place is more professional than any other vet's office I have been to. Not even MY doctor's office types a plan of care on company letterhead as standard protocol - yet that's what awaited me when I got home from work. There was no confusion as to which meds he was supposed to take and when - these guys understand.Another thing I really liked - for one medication, they didn't just give me a bottle and syringe...they gave me six syringes pre-filled with the correct dosage and detailed in the letter (as well as the syringe container) the instructions. If you've ever tried to give a strong-willed, neurotic, forceful, 20 lb cat medication...well, let's just say you appreciate little things like this.I will definitely come back for my cat's needs in the future! Read Less

Have been coming to Country Hills for 3 years now, and felt it was time to review this great place..as I sit in the lobby..THe front staff is welcoming, personable and friendly..always treating myself and others, like old friends.. I have seen 2 doctors here, both have been professional and honest..the facility is clean and could be renovated, but I think it's the shopping centers problem...I haven't encountered anyone having a bad experience with prices as some users claim, and I'm very aware of cost..believe me..just wanted to review this place to give back some of the good I feel when here. Read Less

This clinic has been caring for my pug for a couple of years now and we both couldn't be happier.  The staff is caring, knowledgeable, and professional.  It's reassuring to know that my pet's health is in such good hands. Read Less

I have been very pleased with the care that my dogs have received from the doctors at this clinic, as well as the loving personalities of The support staff. Every time I bring one of my dogs in I feel like the people there really love animals! Read Less