Took my dog in thinking he had bloat, luckily it wasn't. 600 plus dollars later, I took him home. They "suggested" he stay overnight.. I declined, due to it being close to 2 grand. Once I declined, i noticed the vet changed his attitude. The next two days my dog was not himself. He became a bit aggressive and was keeping his distance from everyone, as if he didn't trust humans. Not sure if they man handled/hurt him when they did xrays on him. Seems like the minimum charge is 600 dollars from the other reviews. I'll be going to another er pet hospital moving forward. Read Less

Was recommended by daughters friend to come here when in need of help for my cat. His legs were swollen due to a cat fight outside. He had three bite punctures to his lower right leg and I felt at ease bringing him here. The place is so clean and someone came out immediately to see what the issue was and gave us step by step instructions on what will happen. Thankfully it wasn’t anything worst than what it was but I was happy to see that they treated my cat well. I believe per evaluation it is $104 or $105 and prices will go up from there depending on what else is needed. They will consult with you first prior to doing anything. Now my cat is walking around after giving him his pain and antibiotics on a daily basis. Read Less

On the 16th of April, my girlfriend and I experienced what every pet owner fears, a health emergency to our 6 yr old Frenchie (Pickles). We took her to our local vet who diagnosed her with a respiratory infection and told us to monitor her. As the night progressed, we continued to watch her deterioration. By 11:00 p.m., she was unable to walk due to paralysis in her rear legs. We rushed her to ACCESS based on reviews my girlfriend had researched. Pickles was immediately evaluated and diagnosed with a spinal cord injury ( 2 ruptured discs). We were informed of our options and chose surgery in the hope that Pickles would regain her mobility. DR. Krebs was contacted at 2:00a.m., and performed the surgery at 4:00a.m. We were contacted by Dr. Krebs at 8:00 a.m. to inform us that the surgery went well. It has been 3 weeks since the surgery and Pickles is doing very well. She is basically walking unassisted. From the time we entered ACCESS to our last follow up appt., my girlfriend and I have been so impressed with the facility, staff and the wonderful skill of Dr Krebs. The care and compassion shown to Pickles by Bonnie, and all staff members was extremely comforting to us. DR. Krebs' professionalism was very much appreciated and extremely impressive. No pet owner ever wants to see their pet in a life or death situation; however, it is comforting to know that such competent and caring individuals are available at ACCESS to assist pet owners in the South Bay. Thank you, Lance and Jennifer Read Less

Brought the dog in to see Dr. Krebs (neurology) for seizures.  From the minute we walked in,  the  staff was very attentive, responsive and kind.  Everyone (reception staff, vet techs, and docs) was very nice and exhibited a caring attitude - this really enhanced my trust in the team.  Each person introduced them self and gave their title.  They do work as a team - a very efficient team.  They updated us constantly, answered all our questions, and made sure we understood exactly what was happening and what was expected to happen.  Dr. Krebs was very reassuring and answered all of our questions with patience.  He also explained everything he thought should be done for diagnosis and treatment - along with the rational.  He helped us explore the pros and cons of each choice which helped us make better decisions.  Bonnie (neuro vet tech) was also very attentive, very reassuring, and made sure we knew what was going on and what to expect.  They both were very responsive/receptive to our dog - it was clear they had a passion for animals and enjoyed their job.  This was true for all of the staff - they made us feel like our dog was the most important patient there.  The discharge instructions were very clear and both Bonnie and Dr. Krebs explained them to us, answered our questions, and made sure we understood everything.  The plan of care for our dog was clear.  They also made sure we understood the test results.  Bonnie called the next day to check on the dog (she had been sedated for a procedure).  Dr. Krebs also called to update test results and to check on the dog.  They called the meds into Costco and Pill Box so we could pick them up and get a better price.  Also they set us up with 5 days of meds to be sure we were covered until the rxswere ready.  We also got new (prescription) food while there - I say this to illustrate how well stocked they are and to let you know that when you leave - you leave fully prepared to take care of your pet without having to run around to find the things you need.  The costs were reasonable - especially for specialty services.  I highly recommend this pet hospital and am glad there is a specialty clinic and emergency dept. in this area. Read Less

Just had to bring our kitty in because she had a serious issue with her eye. They were prompt, kind and to the point. The bill wasn't ridiculous, the vet was nice and the issue was resolved on the spot. Thank you!!! Read Less

First of all, I would like to give a big shout out to Dr. Townsell who has been guiding me through finding out the illnesses of my 5-year-old Maltese baby. Long story short after visiting several days and having my dog hospitalized, he is diagnosed with neutropenia due to myeloid aplasia on bone marrow aspirate - suspecting immune mediated disease.  He also has two spider bites and a secondary skin infection of P. aeruginosa on his abdomen.My first meeting with Dr. Townsell was very comforting even though my baby was in a life-threatening condition and had to be hospitalized until further notice. She took her time to thoroughly explain so that I could fully understand what was going on. I was confident to leave him at the hospital as long as he was under her care. She then followed up with me via phone calls to update me on his conditions and test results after that. She is not only a trust worthy doctor but also a caring one who happens to be a great listener as well. Knowing how much pain my dog is in with several diagnoses really put me into a worrisome situation. I visited my dog every day, once or twice at most, to check on him which I personally think it is a right thing to do as an owner as long as he or she has the time during visiting hours. I didn't mind waiting at all for a technician to bring my dog becuase I knew I was in an emergency hospital. The only reason why I give 4 stars instead of 5 is that I wish more employees overall understand that people who come in with their pets are unavoidably emotional, especially when the pet is going through so much. I came across several doctors via phone calls and hospital visits to see my dog, but Dr. Townsell and Dr. Boehler (whom I encountered when Dr. Townsell wasn't in) were the only ones who didn't make me feel like I was asking too many questions. Most technicians were kind and very attentive, but some were straight out rude making me feel like I was wasting their time. All the nurses (esp Carina!) and receptionists, however, were amazing; very warming and helpful whenever I called and went to visit. I previously called this one and the one in Culver City to decide which one to bring my dog, and one of the receptionists' kindness and positive vibe made me come to this hospital. My dog is still surviving and fighting on seven medications. I am very appreciative and thankful for those whom I encountered and received excellent care from. I do, in fact, recommend this animal emergency for anyone who is seeking for medical help asap. Do keep in mind that there's a possible long wait since it's an emergency hospital where the doctor is supposed to see pets in order of their stability. The environment of the hospital may be cold but that is nothing to be concerned about. Read Less

Today was my first time at ACCESS on 190th, since previously I had been at the small facility on Torrance blvd.  My dog had an emergency event this morning and I was very concerned.  I called ahead, and they took her back immediately.   As a nurse practitioner, I'm have high expectations for medical treatment for my dog, as I want her to receive only the best.  and they were met today.  She was seen by Dr. McKenna, who came to talk to me after the exam.  She is very professional, warm, and kind, and I was very impressed with her.  We discussed treatment options and we took the conservative route.  Absolutely no pressure to do anything, but I felt confident if my dog had needed something they would have done it.  The staff working there today were professional, efficient, and friendly.   The new facility is stunning, very large, beautifully decorated.  There was coffee (which I badly needed), drinks, treats and water in the waiting room.   All of that made it easier while I waited.   I'm also pleased to know there will be other veterinary specialists at this facility as well, good to know if we need them.   We are lucky to have such a great 24hr facility in the South Bay. Read Less

I brought in a cat with an injured leg at 6:30 this morning.  They treated the wound, provided meds, and went over aftercare instructions, all for $229, which, in my experience, is about what my normal vet would have charged.  I see a lot of negative comments here about the "cold" atmosphere where they "take away your pet and leave you waiting."  This place isn't supposed to be a regular vet, where everyone chats happily in the waiting room waiting for Fido to get his worm pill.  It's the equivalent of a human ER.  The focus is on caring for badly injured pets in emergent situations:  comforting the owners is (and should be) secondary.  That said, I found that support staff very kind and pleasant. Read Less

Thank you very very much to ACCESS for the experience you just provided to me and my family and our beloved dog. It was a very hard day for us, choosing to put down our family dog who was elderly and very ill. The staff and vet techs were so compassionate and professional. The environment was very beautiful and we were given a private room to say goodbye to our friend. I highly recommend this facility to any pet owner. Thank you again for making a hard day a little easier to manage. Read Less

This place is under new ownership and the new name is Access Speciality Animal Hospital.More importantly the location has changed to 2551 W 190th St. and it is HARD to find .The service is great and the facility is much improved over their old location.Definitely the go to place for emergency care in the so bay. Read Less

Very professional staff. Nice facility. We took our dog in because we thought she had eaten a rib bone. Turns out she didn't eat the bone. All turned out well but I appreciated the fact that they were there when we thought we needed them. If we need an emergency vet in the future this is where we will go and I would definitely refer my friends and family. Read Less

I took my dog in at around 11:30 pm. They took him in and told me that the vet would take a look at him. It took about 45 minutes waiting in a cold room for the vet. I got little information from the doctor because they were still running tests and then another 45 minutes to get an estimate. I felt that the vet was very nice but the receptionists and the reception area is very cold and unwelcoming. Maybe it was the overnight staff that was a little tired? Not sure but I was surprised at the lack of empathy or care from the receptionist at this very delicate time. Hire some people who understand that people who take their pets there are freaking out and put them at ease. Read Less

I'm usually more confident in my reviews, however I'm in between a 1 star rating and a 3 star rating so I'll give them a 2. I'll start by praising those worthy and then I'll address the "Issue" of the facility and what earned them a 2 star rating.So let me begin with the receptionist LaShawn!! What an amazing individual. So sweet so caring. She reassured my 3 year old nephew that his kitty would get better. She was so kind and comforting and treated us calmly and reassuringly the whole time. As I kept apologizing about inquiry after inquiry of the state of our dear cat Laila, LaShawn kept telling me it is ok and acted if sweet Laila was her cat as well with similar concern. LaShawn- 5 stars all day long!!!!! Thank you thank you thank you. Your kind heart is what we need more of in this world! Dr. Porter- very very sweet vet. She answered all the questions that we threw her way. She was kind, empathic for the situation. And seemed sincere and honest when we bombarded her with question after question( side note, our kitty is sick and we were worried sick, naturally we asked all the questions and concerns that fluttered into our heads, she answered them all like a champ!) Janell- asst. manager. Another bright star in this facility. She was another kind hearted individual at access. She made us feel like Laila's care was the number one priority to her and her staff. She was welcoming and listened kindly when we addressed our problem with the treatment of the backend staff member ALEE. She apologized for our experience with ALEE's bad behavior and comped our visit. Here's the story: ALEE is an unprofessional uncaring, pushy, obnoxious, rude individual. We went in yesterday with my sisters cat who appears to have suffered from a stroke (we still aren't 100% sure) long story short, Doctor Porter was excellent, caring and very informative. She went over options of different tests with us but told us she'd be sending in someone to go over the costs for several treatment options. That's when ALEE came in. She brought an invoice in with 3 items on it. $95 emergency fee to do vitals and basic exam, $309 for a blood test, $256 for X-rays. We told her based on what the doc thinks is going on we won't do X-rays. Then she demeaningly and forcefully  goes on to tell us that is not the right thing to do  and if it was her cat she'd do it all and we are making the wrong choice. Then after that I asked her if she also had prices for the additional treatments the doc suggested. She said no! We are starting with this. I told her this isn't what we discussed with the doc she said THIS IS WHAT WE ARE STARTING WITH! The she starts to walk out of the room and I am bewildered at her lack of empathy! I say to my sister "wow she's rude" then ALEE walks back in and says "this is what we are doing, we are starting with this!" At this point I'm livid. I'm upset she's being so forceful, she's not realizing she works at an emergency animal hospital and owners will be emotional. This is a beautiful 10 year old cat that is part of our family. ALEE acted like an amateur with no professional skills no personal skills and no empathy for the high stress environment she is working in. Fortunately it only came down to us needing a blood test , but what about a pet with a life or death situation?? Send ALEE to grieving owners??? I hope not.  In closing, the staff for the most part is kind, the facility is absolutely trendy and on point with all decorations etc. LaShawn is just the best! Negatives: ALEE- lack of concern and pushy. Also our situation didn't get resolved at their facility because we asked for Laila back and went to another vet whose whole staff displays kindness. You need to be kind when you work at a vet. Our pets can't tell us how they feel and we are putting 100% confidence in your staff. The staff needs to be ready for a high stress environment if they work at an emergency facility!!! It's practically like an ER for our fur family. They are our family!  I'd go again with my dear pet however, ALEE is not to be assisting me in any way or having the privilege of even touching my cat!! I love him so much and she doesn't understand common manners. Read Less

So compassionate and caring. My 14 year old dog's health took a turn for the worse over a holiday weekend. I was so happy to find this full service animal hospital that was open on a holiday when I needed them. Everyone I met where caring and compassionate. They even ended up charging less than they had origanally said. What great integrity. I would highly recommend this emergency pet clinic. Read Less

My Bichon puppy got a foxtail in her ear and was in distress. I call the 2 closest 24 hour animal hospitals. This place; the girl was rude on the phone but said there was no wait. The other place; they was nice but there was a wait. I was thinking of my puppy, went against my instincts and took her to access.I looked at Yelp and they both had 4.5 stars. How does this happen? I walked in and a lady with a bleeding Pit Bull followed me in. They took her dog in immediately. After 45 minutes they took my dog back to do 'vital signs' and 'bring her right back'.  The Pit Bull lady listened to her dog cry and I listened to my dog bark. A person came in with a puppy; got an estimate and walked out. (There WAS a wait; they lied to get me in there)The staff lacked compassion and professionalism. We were not allowed to go back with our dogs, which is an odd practice. I have NEVER been to a vet where I was not allowed to go back with my animal.I asked staff about my dog and the Pit Bull lady asked about hers. They put us in rooms and shut the doors so others would not hear us complain. The single Vet went to talk to Pit Bull lady. After that she came to talk to me. I told her they were supposed to weigh and do vital signs on my dog and bring her back and how odd I thought it was that we were not allowed to be with our animals.She told me she had done and exam on my dog and it would cost $500 dollars to take this foxtail our of her ear. I don't believe this vet even looked in my dogs ear. She said it would take 2 hours before she could do it. She said she didn't have a nurse to monitor my dog!  I did not trust this vet and thought the price was crazy.They hold pets hostage there until you pay your $95 "exam" fee. Pit Bull lady said they wanted $2000 to sew up her dogs ear and she was pissed! She paid her exam fee and fled the building. (you have to  pay before you get your dog). I was pissed also. Before the vet came I told them I wanted my dog back and wanted to leave; they told me it was too late because they already did the exam.I took my poor untreated puppy home.I don't know what this vet was doing except running around giving estimates that people were not paying. She was alone. What if a dog or cat got hit by a car and needed emergency treatment? They would not have a chance at this place.Oh, and while waiting, the walls looked like prison with the peeling paint, probably lead.Today, I went to Bay Cities. I went into the exam room with my puppy. The nice lady Vet told me they could spay her AND take the foxtail out of her ear for $500.They put my dogs weight at 5 pounds. My dog is 12 pounds. Total frickin incompetence.This place is the worst ghetto place you can imagine and they scam you to get an exam fee while holding your pet hostage. Don't go here!! Read Less

Disgusted. We called to euthanize our cat, as guardians we know our cats situation. I was shocked when they said they wanted to examine him!  Charge us and all they could do was talk about money. I'm disgusted! Read Less

Very friendly staff. The cardiologist that practices here named Dr. Sarah Zimmerman is doing an amazing job helping our cat (who was recently diagnosed with congestive heart failure and asthma) continue to live a happy, comfortable life while he is still with us. She's the best!!! Read Less

FELLOW YELPERS: If you had a positive experience at the Culver City location, please write your review on that page, not here!Do you think it's dangerous to have a lying staff member? Is it not unfair to the rest of the staff, such as the doctors, for their workplace culture to be negatively reflected?I am writing to share this experience with other pet owners, and my recommendation is that you speak with Angelica, or the male staff in front. You are then in good hands (as the name implies). However, if you speak to Adum (not sure of the spelling, but another girl with a similar name), I advise you to ask for another staff to speak to. If she's having a bad day, or your conversation turns sour, she may create some shocking lies.If you'd proceed to read my story, I was seeking to have my dog's prescription meds refilled. I called a few days earlier before it ran out, and didn't hear back. We were able to refill the meds here before, and the girl then asked us about our primary vet. My dog presently doesn't have one, since she and my mom had moved to the states. The doctor we first met here assured us she can be our primary vet, so that's what we believed. The girl understood and said she will change the note on the computer. We later learned the vet was a relief doctor and not a regular here.For a refill this time around, I was told we could fax the doc's prescription from Culver City to Torrance. Again, we first met the doctor here in Torrance, so we were wondering if the prescription was on file. The doctor was on break, and my dog's meds eventually ran out. Evidently, we became desperate. Also, none of the local pharmacies we called had the medicine. I called Torrance again, and was completely, I mean COMPLETELY, caught off guard by Adum's rude demeanor. She clearly wasn't happy at the moment, and kept cutting me off when I tried to explain the situation. She read the note on her computer stating that we need a primary vet (the previous staff hadn't changed it, I suppose), and rudely told us "there's a hospital right across the street from us, you need to establish a primary vet there, it's not that complicated" & so forth. She wasn't listening to our side of the story at all. I told her that I understand, and asked if she could take the time to understand us as well. She cut me off to say "I need to get my supervisor" and placed me on hold before I could respond. Honestly, I was feeling pretty bewildered and shocked at this point. I didn't realize a simple conversation could heighten so quickly. She came back to say her supervisor will call me, and again kept cutting me off to say her supervisor will call. With a shaking but firm voice (according to my mom, who heard the conversation), I thanked her for her "very kind service." Later, we spoke to the manager Amanda, and I found out Adum lied about two things:A. That she had informed me of an ongoing emergency at the time I called - apparently Adum told her manager she alerted me, but she never did.B. That I was yelling and using profanity - thankfully Adum was on speaker and my mom also heard the convo, yet Amanda didn't address any resolution or thought regarding Adum's extremity.Rather, Amanda asked, "Are you telling me my staff is lying?" We constantly felt the blame shift, since her initial attitude blamed my dog's condition on us. She at first believed we hadn't gone to a hospital since January when my dog's seizures started (we took her to Culver City; again, to meet their relief doctor who was a regular in CC). She also said whether the doc misdiagnosed her (why ask that to the client, placing doubt & fear?), and whether my dog could really wait until the following neurologist appointment, when we had gone into CC that day to *finally* refill her meds AND let the neurologist's assistant check my dog. My point is: an effective manager asks helpful questions first, before jumping to conclusions.In the beginning, she seemed biased from whatever the lying staff member told her, and said those emergencies at the hospital were more important than a phone call. A friend who works at another hospital says she's witnessed many "new" staff members speaking to clients/patients this way, and that they don't realize the message they deliver is: your case isn't as important as theirs.I was told the manager is a new hire. Another perspective my friend gave was that since the manager is new, Adum could've taken advantage of her - of course you'd believe someone who's been working longer than you, right? If Adum lies about this situation, which should've been small, what other lies does she carelessly throw around?Towards the end of the call, the manager seemed to at least hear us a little bit. The only reason I don't give 1 star for this experience is for her final effort regarding my dog's health. Suffered a massive headache that day, and no clients deserve that or any of this, frankly by those who should know better. Read Less

Outstanding, impressive how they manage their clients.I was referred by affordable animal because they couldn't help with a stray cat I found. These 24 hr vet hospital stepped in, they are professionals are equipped for urgent care. The staff is outstanding Jade and Sara made me feel comfortable and had understanding of what was going on, this is my new veterinarian hospital from now on. Read Less

They are in process of building a state of the art facility in Torrance which will be like their LA location where I have been many times. What sets Access apart from other ER vets in area is that you are getting a certain level of clinical experience from the vets vs other places who have what seem to be moonlighting vets and/or interns. Front office staff very professional and upbeat and handled emergencies with efficiency and care. Dr. Mc Kenna who we saw was very knowledgeable and has a lot of experience under her belt which you want in an emergency situation.  They didn't try to "up sell", it was more about individualized recommendations based on my dogs current situation. I definitely felt trust there and feel confident returning in the future. Read Less

Convenient but pricey. Place is nice, clean and friendly. I'll give it to the receptionist and nurse who seem to be working to keep patients feeling attended. Pets are diagnosed in private (owners not allowed, no validation of services) and not treated in front of owners. I am still confused about the consultation received.. wondering even a glance was given to my pet. I would say very pricey. My cat was hit by a car and their quote was $1,650 for X-rays and wound treatment; NOT INCLUDING any other treatments. Unfortunately we left declining services.. paid $180 for a $95 consultation and pain killers. My cat wasn't even touched from his carrier at this cost.. So we paid $95 to speak to a vet for 5 mins with not accurate diagnosis l.. just an invitation to cough up some more $$$$ for a more thorough check of his leg. We wenhome with a bleeding leg.. I expected at least a bandage. Happy to report I was able to find a reasonably priced pet hospital where my cat was splinted and taken care of. Read Less

This is long due review. Its been about 1 year since I brought my dog here. My dog had consumed some rat poisoning. I got very scared and took my Maltepoo here, once I came in I told them how she had consumed some Tom the cat poisoning, they took her for some quick test in the back. They put me in the waiting room and a Hispanic girl came into the room and had me fill out some paper work, she immediately asked me how I would be paying and I told her I didn't have $600 up front. I asked if they offered billing or payments and she said they didn't. She said the whole amount had to be paid in full that day and if I couldn't they offered credit, if I was approved. It felt more like all they cared about was the money and not my dog. I was already worried and sad about my dog that this made me feel worse I didn't mind paying but I didn't have $600 to pay up front , I'm only a college student with a minimum job and as much as I love my dog I couldn't borrow or afford that. I got upset and told her I would take my dog somewhere else. She wasn't being friendly to start with she then told me that my dog wouldn't make it if I took her home! Which made me even more mad because I didn't have much of a choice! I went home and monitored my dog, Followed some home remedies that I found on google. I knew my dog hadn't consumed so much of it because I caught her just in time but I was worried because she is very small.The good thing is that my dog survived she is one of the most strongest dogs and I just wanted to go back and tell that girl how strong she was and how I hope no one else is treated the way I was,because we care about our animals they are part of our family and for someone to bring you down like that it was horrible. I didn't wanna ask for he manager. I didn't want to even bother because I had hope that my dog would make it and she did.! Read Less

I had to take my dog to an animal hospital because he was coughing up foam and looked to be in distress.  I had been to this place before when my dogs have had other emergencies, like eating chocolate.  Anyway, I always remembered this place to be old and tattered looking but this time it was definitely different.  I understand they have new owners and it looks like they have really cleaned the place up. I called them before I came over to make sure they were open and they were very pleasant on the phone, quoted me the office visit and I was taken right away when I arrived.  Everyone was very nice and seemed very understanding about my situation. Well, my dog was very sick and had gone into kidney failure.  It was a very emotional evening and the outcome was very sad.  However, the doctor and all the staff at Access Specialty Animal Hospital were so very kind.  I didn't feel like there was a rush or pressure to leave and I didn't feel that we were nickle and dimed either.  In yesterday's mail I received two condolence cards.  While they definitely didn't know my pet, it was extremely kind to send me notes of sympathy.  Thank you Alec, Brandon, Dr. Patty and everyone from Access SouthBay. Read Less

This place used to be awesome! I had a Siberian who we thought had gotten into some rat poison and they loaded me up with Vitamin K for about 1/2 the cost the local pharmacy would have charged (it was still almost $500 for my 100LB monster.) WE have used them over the last 25 years for several animals that needed weekend help, including putting down one of our cats that had been viciously attacked by a dog. Always professional, caring and respectful. Well, a while back (a few years ago) on a Saturday night we had a sick cat, and we took her in. They said she needed an intravenous drip and was running a temp. They took X-rays and after viewing them the vet on duty said she might have cancer. He offered to keep her overnight and said it would be an additional $1200 on top of the $600 we were already at. $1800 for one night? WE opted not to, and took her into our vet, who happens to be one of the sponsors of the EPCSB, two days later on Monday. She said that it was fairly plain to see by the X-rays that it was just a little litter in her stomach (not cancer) and that she had a classic case of cat fever. A shot and some antibiotics; SHE WAS FINE WITHIN A FEW DAYS. First, the staff were young and preoccupied. They were more concerned with whatever it was they laughing and joking around about. I almost felt like there was something else going on. Been there, done that, reminded me of "those days"... except this is in a place where life and death is the important issue. IT wasn't like was in Target buying a bicycle. Very unprofessional, improper assessment of the X-ray, over charged BIG TIME. That was a very bad experience and I guess some people have had similar recently as well. I gave 3 stars because I think it's fair to weigh all of my visits (there have been many over the years) it's just the last one which was so bad. Read Less

My family and I followed Dr. Zimmerman here as she came highly recommended from our veterinarian and we were so impressed with her in the past. She is so good that we were willing to go to a VCA (that means a lot). I love that she always takes the time to explain what's going on and even draws diagrams to help us understand. My dog can be "weary" of strangers but had zero problems with the doctor or staff. The prices are very fair and I had virtually no wait time. The facility itself is nice and clean and they even offer human refreshments. The staff was friendly and got us out fast. Dr. Zimmerman is one of the best Board Certified Veterinary Cardiologists in the area and we're glad we don't have to go all the way to Culver City to see her! Read Less

I found an injured cat in the street while taking a night walk and took her with my husband to this clinic. The vet is rude, arrogant and very agressive with pets. He can not be an animal lover at all. After exams, he took the cat for x-rays then left the clinic without talking to us. He left the bill and prescription with the receptionist. When I asked the recepnionist about her condition he said "apparently she is fine but the vet is the one who can explain to you", and when I asked where is the vet, he said that he left already from the back door but still we had to pay over $1200. The receptionionist himself was rude. That is the service you get in this place, for over $1200 the vet doesn't even talk to you. Read Less

My son and his girlfriend's 3 year old Dachshund had been sick for 4 days.  We had been keeping a watchful eye on her during those 3 previous days.  Today, we were very concerned because she had more blood in her stool than stool. (Sorry if that is TMI)  My son's girlfriend called our vet's office, Bay Cities Pet Hospital, only to find out they had closed a mere 5 minutes earlier!!  They weren't answering the phone, but they do have an emergency site and phone number to call if needed.  She called them and told them we would be coming in with our puppy.  We took Nessie in at around 12:30PM.There is a parking lot out back, where the entry door to the facility is also located (so it is probably the front).  When you walk in, the place is very clean and inviting.  They have free coffee & hot chocolate, and a dispenser with hot & cold water taps.  If your pet is not high maintenance or scared, you might be able to have a cup.  It's a nice offering.  There are information pamphlets, posters, and magazines to look at while you wait.The exam room is painted with calming and warm colors, not the sterile white.  If it doesn't put the pet at ease, maybe it will help their owners.  We were immediately taken into the exam room.  Each person who interacted with us, introduced themselves.  First off, there is someone who assists you to the room.  Then an assistant who does initial weighing, history, temp, and a quick look at your fur-baby.  Lastly, the vet comes in, today it was J Marchi.  He was friendly, and tried to get Nessie to warm up to him.  He couldn't really find anything alarmingly wrong with her, so he assured us he felt at ease sending her home with no further diagnostic procedures.  He explained to us that dogs just sometimes have these issues and that they will recover fine.He suggested that we give her a prescription medication.  So, we asked him how much it would cost and he told us it would be around $36 (for 7 pills).  Ouch!  So, my son's girlfriend asked if we could get it filled at Target.  I asked for the name & quantity of the medicine and called Target.  We later got it filled for $5.99 at Target!!!!  I know most people are not thinking wisely when it comes to taking care of their beloved fur-babies, but this is highway robbery at its' best!  We were already having to pay a higher office visit because this was an "emergency"!  This is the one and only reason I took a star away from the rating scale.Looking back on the day, it didn't turn out to be an emergency after-all.  However, I would be so full of regret if I didn't bring her to get checked and we lost her.  It's just so hard to know.  At least we have the assurance that it was minor and she will be okay now.Like every other reviewer, I HOPE TO NEVER HAVE TO COME BACK!  But, if a need arises, this is where I will bring my fur-babies in an emergency.  And don't forget to call nearby pharmacies to see if they can fill the prescription, if needed! Read Less

I took my pup to this clinic and I have to say that they are the best. It's true that they are not open during regular business hours but it's great that they are open during "odd" hours. I would bullet point this but here's the breakdown of why I gave this clinic an excellent rating: First, they are conveniently located for me. It was about a 15 minute drive from where I live. Second, when I called them and gave them the details of what was going on with my pup, she was having a seizure from the phone diagnosis, they told me to bring her in. Third, the staff there is super friendly and they were very nice to my pup and me. They checked her out and noticed I wasn't mistreating her in anyway and didn't make any presumptions of the sorts. Fourth, they gave me a choice to have blood work done there or wait till I took her to her primary vet. The price wasn't so bad considering they had the means to to do blood work on site. Fifth, we were in and out of there within 1 hour. Of course, we were the only ones there but I have to say, I was thankful for them because it was my pups first episode and in all the years I've had pets, I've never seen an animal have a seizure. Sixth, they gave me recommendations and also what I need to do to try and keep my pup safe and healthy. So, overall, my experience with this clinic was great and they didn't push anything on me. They made sure I was in control of the decision making process and in no degraded me in my care of my pup. I will go to them again if I have any more issues with my animals if it is during "odd" hours and I am not able to see my primary vet. Read Less

This is an emergency only pet clinic. They are not open during regular business hours. Too bad, because after going there, I wanted the Doctor that took care of my almost 17 year old cat to be her "primary care physician." She not only diagnosed and treated my cat, but then gave me wonderful advice on further care for my cat's severe arthritis. I did not feel rushed. There was no work up done that was not needed, which I have had happen in OTHER emergency clinics in Torrance. I went home with printed paperwork on what we talked about, what the diagnoses was and the treatment. I called the doctor the next day for more advice, and she got on the phone and answered my questions. Then she called me back 5 minutes later and said after thinking more about it she explained what other options were available. I am so thankful I found this emergency clinic. I wish I could give more than 5 stars. Read Less