They helped me let my Sophie go in a nice environment.
Anthony Owen
21 Mar 2018
REPORT
They are a class act. We had to put down our dog Toby. And they were supportive and fair with is absolute respect for the people at old river.
Julie Orcutt
8 Mar 2018
REPORT
Old River VCA is by far the best Vet in Tracy and surrounding areas. If you want your fur baby to have the best care you need to switch and bring them into this amazing and compassionate staff. When y... Read More
Old River VCA is by far the best Vet in Tracy and surrounding areas. If you want your fur baby to have the best care you need to switch and bring them into this amazing and compassionate staff. When you're scared for your baby the last thing you need is to wonder if they are getting the best care. The veterinarians always have a game plan with treatment. They never run a test if it's not necessary which I love because my previous place was always charging me for ridiculous things I later found out was harmful to my pet.
Recently our Labrador retriever had a serious spinal cord injury. And though Old River is not a 24hr vet. Once they opened the Dr. called me right away to let me know the importance of getting him to a neurologist for an MRI. They have reached out to check in on him and help relieve my anxiety. They fit me into an already booked schedule. Words can not express the gratitude I have for every staff member at Old River.
The piece of mind, quality of care and overall compassion is what Old River provides to me and all my fur babies. If you are looking for the BEST! that's exactly what Old River is. Read Less
Mark Benavidez
9 Feb 2018
REPORT
My family had a very sick pup recently, and it was very hard on the family. However, the kind staff made the process very soothing and efficient. Very nice people who care. I recommend this office to ... Read More
My family had a very sick pup recently, and it was very hard on the family. However, the kind staff made the process very soothing and efficient. Very nice people who care. I recommend this office to all the locals seeking help. Read Less
Karen Arellano
8 Feb 2018
REPORT
My mother in law took our family dog in yesterday because of some health issues she was having. The staff was very friendly and helpful through the whole process. They took her in right away as soon a... Read More
My mother in law took our family dog in yesterday because of some health issues she was having. The staff was very friendly and helpful through the whole process. They took her in right away as soon as she arrived and they notified us that she was extremely ill...
Unfortunately, we had no other choice but to put her to rest. They were very supportive and compassionate through everything. Thank you for all your help, it is truly appreciated. Read Less
Amy Eldridge
8 Feb 2018
REPORT
Fantastic Vet and staff. Could not be happier with my visit and the care that they took to address all of my cats issues. Jackie and I appreciated the information about wellness plans and will defini... Read More
Fantastic Vet and staff. Could not be happier with my visit and the care that they took to address all of my cats issues. Jackie and I appreciated the information about wellness plans and will definitely sign up! Read Less
Leslie Rendon
24 May 2017
REPORT
The staff here is super friendly and really accommodating to the needs of the clients.
Bruce
31 Mar 2017
REPORT
"VCA Old River Animal hospital and this one are one in the same?"
We used to go to another veterinarian on Grant Line but changed because they didn't have boarding services. This veterinary hospital ... Read More
"VCA Old River Animal hospital and this one are one in the same?"
We used to go to another veterinarian on Grant Line but changed because they didn't have boarding services. This veterinary hospital has cared for our dogs ever since and also board them when we are away on our frequent excursions.
This veterinarian's expenditures are also extraordinary high (In my opinion) but what can you do? It's just going to have to come down to, "how much you love your animal and what you can afford!" Not that many places to go here in town and they can pretty much name their prices!
With that being said, I've never had a bad experience here, other than on one occasion which really wasn't a bad experience other than to say they were "uncompassionate." Telling this story brings back a lot of emotions but here goes...
I brought our old dog ("Sandy" our yellow lab) down because she was old and wasn't able to walk or get around. When she no longer had control of her bowels "we had to make that very difficult decision to put her down and of course that was left up to me."
I dreaded the "final" ride down to the vet with our dog that's been in our family for what seems like an eternity and now it came to this. I also couldn't bring myself to look into her eyes for that final trip!
I had to carry her in and set her down while I spoke with the receptionist. After telling her what I was there for, she had me wait awhile then called my name. "She wanted me to be with my dog while they put her to sleep..." I couldn't bring myself to watch our dog go and got emotional.
What irritated me was without skipping a beat; they wanted payment for their services, which I can appreciate, but at this moment.....? "Give me a break!"
I was losing my dog and they wanted payment. Yaaa, OK.
Since I was a regular, I just told them to bill me and left! I was pretty "peeved off" at their inconsiderateness but got over it. The staff here is courteous and the doctors are knowledgeable and they continue to give our dogs the best care possible.
We brought our black lab in recently because of leg problems and the bill for her care was high but essential.
We continue to put our faith in this animal hospital because they have looked after our animals in "their best interest." Read Less
Diana Gentry
21 Dec 2016
REPORT
I've been taking my five fur babies here for a couple of years and absolutely love this place!
Elizabeth A
22 Jul 2016
REPORT
Amazing staff. Love coming here cause I know my dog will be well taken cared of
Richard Jones
4 Apr 2016
REPORT
Madi Fawn
8 Dec 2015
REPORT
Amazing staff, wonderful doctors. They really take care above and beyond. I never felt so comfortable. I will be returning regularly, and I completely recommend to come her.
jacqueline cervantes
26 Jun 2015
REPORT
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to... Read More
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to get this puppy healthy please be able to help me my family isn't rich but we aren't poor but i really would like to get the shots my puppy for less i dont want her to get a disease or anything else please check out my puppy and see what she needs i am hoping it wont cost so much Read Less
rimstvshow !
26 Jun 2015
REPORT
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to... Read More
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to get this puppy healthy please be able to help me my family isn't rich but we aren't poor but i really would like to get the shots my puppy for less i dont want her to get a disease or anything else please check out my puppy and see what she needs i am hoping it wont cost so much Read Less
They helped me let my Sophie go in a nice environment.
Anthony Owen
21 Mar 2018
REPORT
☆☆☆☆☆
REPORT
They are a class act. We had to put down our dog Toby. And they were supportive and fair with is absolute respect for the people at old river.
Julie Orcutt
8 Mar 2018
REPORT
☆☆☆☆☆
REPORT
Old River VCA is by far the best Vet in Tracy and surrounding areas. If you want your fur baby to have the best care you need to switch and bring them into this amazing and compassionate staff. When y... Read More
Old River VCA is by far the best Vet in Tracy and surrounding areas. If you want your fur baby to have the best care you need to switch and bring them into this amazing and compassionate staff. When you're scared for your baby the last thing you need is to wonder if they are getting the best care. The veterinarians always have a game plan with treatment. They never run a test if it's not necessary which I love because my previous place was always charging me for ridiculous things I later found out was harmful to my pet.
Recently our Labrador retriever had a serious spinal cord injury. And though Old River is not a 24hr vet. Once they opened the Dr. called me right away to let me know the importance of getting him to a neurologist for an MRI. They have reached out to check in on him and help relieve my anxiety. They fit me into an already booked schedule. Words can not express the gratitude I have for every staff member at Old River.
The piece of mind, quality of care and overall compassion is what Old River provides to me and all my fur babies. If you are looking for the BEST! that's exactly what Old River is. Read Less
Mark Benavidez
9 Feb 2018
REPORT
☆☆☆☆☆
REPORT
My family had a very sick pup recently, and it was very hard on the family. However, the kind staff made the process very soothing and efficient. Very nice people who care. I recommend this office to ... Read More
My family had a very sick pup recently, and it was very hard on the family. However, the kind staff made the process very soothing and efficient. Very nice people who care. I recommend this office to all the locals seeking help. Read Less
Karen Arellano
8 Feb 2018
REPORT
☆☆☆☆☆
REPORT
My mother in law took our family dog in yesterday because of some health issues she was having. The staff was very friendly and helpful through the whole process. They took her in right away as soon a... Read More
My mother in law took our family dog in yesterday because of some health issues she was having. The staff was very friendly and helpful through the whole process. They took her in right away as soon as she arrived and they notified us that she was extremely ill...
Unfortunately, we had no other choice but to put her to rest. They were very supportive and compassionate through everything. Thank you for all your help, it is truly appreciated. Read Less
Amy Eldridge
8 Feb 2018
REPORT
☆☆☆☆☆
REPORT
Fantastic Vet and staff. Could not be happier with my visit and the care that they took to address all of my cats issues. Jackie and I appreciated the information about wellness plans and will defini... Read More
Fantastic Vet and staff. Could not be happier with my visit and the care that they took to address all of my cats issues. Jackie and I appreciated the information about wellness plans and will definitely sign up! Read Less
Leslie Rendon
24 May 2017
REPORT
☆☆☆☆☆
REPORT
The staff here is super friendly and really accommodating to the needs of the clients.
Bruce
31 Mar 2017
REPORT
☆☆☆☆☆
REPORT
"VCA Old River Animal hospital and this one are one in the same?"
We used to go to another veterinarian on Grant Line but changed because they didn't have boarding services. This veterinary hospital ... Read More
"VCA Old River Animal hospital and this one are one in the same?"
We used to go to another veterinarian on Grant Line but changed because they didn't have boarding services. This veterinary hospital has cared for our dogs ever since and also board them when we are away on our frequent excursions.
This veterinarian's expenditures are also extraordinary high (In my opinion) but what can you do? It's just going to have to come down to, "how much you love your animal and what you can afford!" Not that many places to go here in town and they can pretty much name their prices!
With that being said, I've never had a bad experience here, other than on one occasion which really wasn't a bad experience other than to say they were "uncompassionate." Telling this story brings back a lot of emotions but here goes...
I brought our old dog ("Sandy" our yellow lab) down because she was old and wasn't able to walk or get around. When she no longer had control of her bowels "we had to make that very difficult decision to put her down and of course that was left up to me."
I dreaded the "final" ride down to the vet with our dog that's been in our family for what seems like an eternity and now it came to this. I also couldn't bring myself to look into her eyes for that final trip!
I had to carry her in and set her down while I spoke with the receptionist. After telling her what I was there for, she had me wait awhile then called my name. "She wanted me to be with my dog while they put her to sleep..." I couldn't bring myself to watch our dog go and got emotional.
What irritated me was without skipping a beat; they wanted payment for their services, which I can appreciate, but at this moment.....? "Give me a break!"
I was losing my dog and they wanted payment. Yaaa, OK.
Since I was a regular, I just told them to bill me and left! I was pretty "peeved off" at their inconsiderateness but got over it. The staff here is courteous and the doctors are knowledgeable and they continue to give our dogs the best care possible.
We brought our black lab in recently because of leg problems and the bill for her care was high but essential.
We continue to put our faith in this animal hospital because they have looked after our animals in "their best interest." Read Less
Diana Gentry
21 Dec 2016
REPORT
☆☆☆☆☆
REPORT
I've been taking my five fur babies here for a couple of years and absolutely love this place!
Elizabeth A
22 Jul 2016
REPORT
☆☆☆☆☆
REPORT
Amazing staff. Love coming here cause I know my dog will be well taken cared of
Richard Jones
4 Apr 2016
REPORT
☆☆☆☆☆
REPORT
Madi Fawn
8 Dec 2015
REPORT
☆☆☆☆☆
REPORT
Amazing staff, wonderful doctors. They really take care above and beyond. I never felt so comfortable. I will be returning regularly, and I completely recommend to come her.
jacqueline cervantes
26 Jun 2015
REPORT
☆☆☆☆☆
REPORT
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to... Read More
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to get this puppy healthy please be able to help me my family isn't rich but we aren't poor but i really would like to get the shots my puppy for less i dont want her to get a disease or anything else please check out my puppy and see what she needs i am hoping it wont cost so much Read Less
rimstvshow !
26 Jun 2015
REPORT
☆☆☆☆☆
REPORT
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to... Read More
I havent been there but it looks amazing i just got a puppy i was told by the recent owner that the puppy needs three vaccinations nd other shots i think i live near this animal hospital im in need to get this puppy healthy please be able to help me my family isn't rich but we aren't poor but i really would like to get the shots my puppy for less i dont want her to get a disease or anything else please check out my puppy and see what she needs i am hoping it wont cost so much Read Less