As a volunteer for a reputable 501(c)3 rescue organization, I called this vet to perform a reference check for an adoption applicant. This is standard protocol for most - if not all - reputable rescu... Read More
As a volunteer for a reputable 501(c)3 rescue organization, I called this vet to perform a reference check for an adoption applicant. This is standard protocol for most - if not all - reputable rescue organizations. Usually, receptionists are able to answer my questions (and, in fact, I called this same veterinary office for an applicant/adopter last year and had no problem speaking with the receptionist), but this time the receptionist stated that only the vet could speak with me. Dr. Dhaliwal called me back later in the day and proceeded to verbally harass me and then rudely hung up the phone on me. For the past four years I have routinely called vets for reference checks, and I have NEVER had anyone interact with me in so hostile a manner. I understand that he would not release information without the owner's consent, which is totally fine. Of the many, many vets I've called, the vast majority do not require owner consent, but when they do, that's not a problem; I simply ask the owner to call the vet to give them permission to speak with me. So, that's no big deal. What is unacceptable, however, is the manner in which Dr. Dhaliwal spoke to me. Whereas most vets are extremely helpful and, in fact, thank me for being diligent in ensuring that our adopters are responsible pet owners, Dr. Dhaliwal yelled at me, launched accusations at me, and, worst of all, before hanging up on me, interrupted me constantly and would not let me get in a word edgewise - either to explain our process (which he stated he did not understand) or to let him know that I heard what he was saying and would simply ask the applicant to contact him. This is not a way to treat anyone. I cannot speak to his competence as a veterinarian, but I can say that his treatment of me reveals a profound lack of respect for other people (including people who are extremely dedicated to the welfare of companion animals, as evidenced by the fact that they are volunteers for a rescue), an unwillingness even to hear what another person is saying, and a disturbing lack of compassion. (He remarked to me, "I don't care if you're upset," after I admitted to being upset at his hostile tone.) I hope for his patients' sake, that my interaction was not typical and that perhaps he was having a bad day. However, I would not feel comfortable interacting with this vet as a client, nor would I feel that doing so would be in the best interest of my beloved pets. No matter how intelligent and skilled a vet may be, vets need to be able to listen to their patients' owners, since, as anyone who has a pet knows, an animal's behavior at the vet will not be the same as it is at home. A vet who demonstrates such an utter disregard for other people and who consistently interrupts, talks over, and demeans others is not a vet I would trust to be receptive to what I - as an attentive pet owner - was observing or communicating. Read Less