My dog has chronic seizures that are controlled by medication. She has taken the same medication and dosage for years. Last August I brought her in for a full exam and blood test and everything was fine. I asked for a refill today and they requested that she needed to come in for a full physical and blood work, even though it wasn't  even a year that had elapsed since the last exam. My dog will need to take this medication the rest of her life, there was no reason for two exams and blood tests within a year, except to make money and pad their bottom line. So, much for customer service. P.s., the doctor Salazar couldn't return my phone calls, or come to the phone; She was to "BUSY" !!!# this after hours..... Read Less

Been going to Banfield for years with my three fur babies, Foo, Teddy (aka Chewbacca) and BW (aka Big Waffle).  Have all my guys on the wellness plan about $130 month I think.  Had to take my Teddy in for a scratch under his neck.  He got a antibiotic and anti itch injections.  Had to return today because he was acting very weird and uncomfortable.  Looked at his neck and it was oozing.  His neck had a razor burn from cutting to close.  He was sooo uncomfortable.  I called and let them know and without hesitation they had me bring him back in.  Dr Cawthra met with Teddy.  She was so calming and loving with him.  She agreed it was a razor burn and with no hesitation got him a spray on medicine.  No cost for the visit as I expected.  Tonight Teddy is feeling much better and hanging out with his brothers.  Thanks so much Dr. Cawthra and team for your compassion and love for your patients.Enjoy a few pics of Teddy his brother BW and his step brother Foo. Read Less

I have been taking all of my pets to this Banfield location (in Vacaville) for check-ups and teeth cleanings under their wellness plan.  My oldest dog (Chili) who recently passed away, had been coming here regularly for the past 10 years.  Dr. Barber and Dr. Shani are phenomenal doctors.  Bringing my pets here for preventative care has been the greatest decision.  I would not hesitate to bring your pet here--and a special thanks to Dr. Shani for helping my mother through this very difficult time.  She was sent a beautiful card by Dr. Shani and the Banfield staff.  We are also very thankful to the staff for being so accommodating and compassionate.  It makes such a big difference when you have a staff that  truly loves animals. Read Less

I made an appointment for my dog Daisy. I used the first time client coupon. I was about 2 hours early and just stopped in to tell them I was there if they had an opening. Not even 10 minutes later Daisy was being examined. All the employees were extremely friendly and Daisy loved them. I found out what I thought was an ear infection was a foxtail. I only had to pay about $80 for the medicine. Read Less

I would give 10 stars if I could. My dog got attacked by another dog today and my fiance and I were frantically calling places that we could take her and we ended up calling Banfield Pet Hospital. They worked with our budget and got my dog in and out in less than an hour. All of the employees were AMAZING. They kept us collected after a traumatic experience and were very informative. I will be taking my animals here for years to come. Read Less

Was so impressed  with Banfield Pet Hospital . Called them  about my sick Westie and they got me right in. We have a Banfield Wellness Plan in another state , they accessed my Westies charts and the Vet had his records before we were in the room. The receptionist and tech seemed to be expecting my pup and the wait for the veterinarian was insignificant. Dr Guiiarro was so good with my pup and explained his concerns and tests he would run. There were blood tests/feccal tests run so there was some waiting but the tech found us in the store so the Vet could come talk to us again about his recommendations, the medication and his treatment at home. They made us feel so at ease, as we were really concerned about our sick Westie.Couldn't have asked for a better professional outcome. Read Less

It'll be 3 years this year since Frodo died on Banfield Hospitals watch. Prior to that we didn't have an issue with them. I remember the ladies at the front desk were always talking amongst themselves when clearly there were people waiting to be addressed. Our babies were on the wellness plan and that helped us out tremendously financially, but I felt they were ordering lab work etc just to do it. Yes I'm ranting random stuff, but I believe I'm ready to mention Frodo without crying. Anyways we took him in because my sister noticed his nose was bleeding. We went in and the Dr. Was thinking that it maybe a foxtail up there and so they needed to check that out. Told us it was infected so they gave antibiotics. I remember when we took him home he was back to his normally self and we thought he was fine. The next day he didn't look good again. So we called banfield and they were able to get him in early in the morning. We got there  and they did a quick check on him even another doctor at the time he was New checked on him as well. Decided to leave Frodo there with them telling us everything will be fine. I told Frodo bye and we left. Hours later they call us back that when they put him under they were trying to get a tube down his nose to see what was going on and that it was difficult to get in there, but he was doing fine. Called again to tell us that he's not looking good and that we needed to get back right away. They kept telling me that it was so thick in there that they couldn't get through. We were in Napa at the time when they told us to come back and it was Friday. Traffic was horrible and they kept telling us we need to get there and that they might have to take him to Davis. Here we're thinking what the heck is going on! They told us Frodo was fine when we left and to not worry because it was an easy procedure!  We finally got to Banfield but we were looking for parking. They called us again and I told them we're here but we're looking for parking. I'm not sure if they were allowed to say it over the phone but right there the doctor told me that Frodo died. My husband and I were in shock. We finally arrived at the hospital in shock not knowing what's going on. All I heard was that Frodo died and wanted to know wtf happened. To this day I'm still confused as to what happened. They told me he was fine and then next he was dead. The Doctors told us there was a complication during the procedure and on the X-ray they found a mass. They don't know what it was and all the mucous they couldn't get through it was a foul smell. I couldn't believe it. The doctors were stumped as to what happened. After hours and hours with saying our goodbyes to Frodo in the room the doctors came in to apologize and proceeded to tell us that they would pay for everything including his cremation. I was wondering why they would offer paying for everything. We just said thank you. After our grieving We were thinking maybe they paid for everything because they might have did something that made it worse and it was too late. I feel like they messed up and their mess up killed Frodo. I wish now we did an autopsy to see what happened with Frodo and now almost 3 year later we will never know. Since then we never went back. Read Less

They don't even deserve one star. Horrible service, they will try to get your money anyway that they can. The wait times are ridiculous even if you have an appointment you can still plan on waiting. Not very friendly staff. And not helpful at all. Do not get your animals on the wellness plan, these people do not know what they are doing. Go to a real Vet. Dr Jassar at Vaca Valley vet hospital is amazing. Truly caring and excellent front desk staff. Read Less

This is my third visit to Banfield. I will admit that I had great reservations about using a "big chain" Veterinarian clinic, but my mind has been changed.My dog was acting very ill on a Sunday morning a few months ago, and Banfield was the closest vet to my home with Sunday hours. They got her right in, fixed her right up, and didn't charge me a fortune. It was love at first bark! I have since returned with one of my cats, and they were really amazing with her as well. I know, where vets are concerned, there will always be mixed reviews, and positive and negative experiences: So beauty is in the eye of the beholder, but as for me and my pets-Banfield is the way to go! Read Less

This was quite easily the worst service I have ever received. The ladies working the front desk were chatting among themselves and took several minutes to even address me. Finally though, they turned to me, and said the doctor would be with me shortly. Ten or so minutes later, the vet informs me that she's ready for me. I go into the room, place my puppy on the table, and explain his problem (cherry eye). She proceeds to "examine" the dog. And her diagnosis is that he's adorable. I didn't go to a vet for a second opinion on how attractive my dog is. I went to a vet to get his problem solved. She then proceeds to tell me they don't really do the surgery there for cherry eye, and went on to recommend a local doctor who does. Now that would be well and good if I hadn't ALREADY called and confirmed that they do the surgery there. I spoke with two different people about it as well. Both of whom told me the surgery would be no problem. After all is said and done, I waited a day for my appointment, spent an hour on the road to get to this appointment, all because I was deceived into believing they would actually help my dog (which they did not). I could have spent that time tracking down a vet who WOULD perform the surgery, but because they LIED to me, I wasted a bunch of time, and now have to wait two days to see a real vet who believes honesty is the best policy. The best part though, is that they had the audacity to try to charge me for an office visit that consisted of nothing more than disappointment and compliments on my dog. The fun part is that being lied to in that way actually makes it a crime called "theft by deception."The moral of the story is to not trust these swindlers. They'll waste your time, your money, and worst of all, gamble with the health of your pet. I could not be more dissatisfied with these people. See a real vet. Not some knock-off in the back of a pet store. I should've known though... You wouldn't see a doctor at the back of a Walmart. Why a vet in a pet store? What a joke. Good job, Banfield. You're really earning all these one star reviews. You must be so proud of your people. Read Less

I have been taking my pets to Banfield for almost 8 years now. And have always had a beautiful experience. Both of my cats love the employees and love their vet Dr. Dawtson (sp?). But when I have had to bring them in when she isn't there I haven't had to worry about any other vet. Unfortunately, just recently we had one of our cats become suddenly ill and pass away there at Banfield. All of the employees were so fantastic from the minute I called, to the time I finally left the building (which was several hours later). Then about two days later a beautiful sympathy card arrived at our house from Banfield with all the employees condolences and signature. That has meant more to my husband and I than I can ever explain. I have never had any vet's office do that. I'm so glad I chose Banfield so many years ago. Read Less

The staff here, especially the vets go above and beyond to help help me care for my pets.  One doctor went so far as to research and consult with a pet behavioral therapist.  She always returns my emails with questions.    The receptionists and vet assistants are all really great as well.  I highly recommend getting their pet insurance for max savings and free office visits. Read Less

Today I sadly had to take our family dog in to be put down. Each and every person who handled our pet were amazing! You can tell that they were there because they loved animals! This will be the only place I will ever take any of my pets in the future! Read Less

Although we have been away for a month...after today's experience with the Chula Vista branch, I truly miss the Vacaville team who truly cared about my dogs Health! Thank you Vacaville team for all your help in taking care of my boy on his appointments! Read Less

How do I start? After the first time we brought in our dog for a regular wellness checkup (mind you, all of his lab results were within normal limits. Although a little "overweight" in their opinion, he was physically healthy, they said), he became TERRIBLY sick. Initially, we thought it wasn't anything significant so we decided not to give this hospital a call. Two days later, he still had a fever (104F or higher), wasn't eating, drinking, was lethargic, weak to the point that he couldn't go up and down the stairs, he couldn't run to us when we get home, he was just not himself. We brought him in for the 2nd time and they came up with a whole bunch of excuses that had nothing to do with the "care" they provided the day he had a wellness checkup. The hospital tried to put the blame on us! How professional, haha! They said it's from the dewormers WE have given him when in fact, we never gave him the dewormers because our dog was already sick! Then, they said he probably got something from outside when we never took our dog out for a walk those past two days because he was obviously sick and it was raining, our dog hates the rain. You can just sense the lack of knowledge these people have, it's infuriating! Anyway, they gave him a whole bunch of medications that didn't help. What I hate the most is they NEVER BOTHERED TO FOLLOW UP ON OUR DOG. He was still sick for a week, didn't eat, didn't drink, so we took him some place else where he was given the care and interventions he appropriately needed and was back to who he was.3rd time bringing our dog in, it was for oral care, HE DIDN'T WANT TO GO IN. That alone speaks volumes about how they previously handled our dog, to the point that he recognizes the place and knows he was mistreated! Though my dog's teeth came back clean, that still doesn't justify the fact that his formerly pink chest skin was covered with A LARGE RED-BLACK ECCHYMOSIS. We thoroughly assessed him for pain all over his body, especially where the bruise was. THEY SHOULD BE THANKFUL HE WASN'T IN ANY PAIN. So we let the bruise heal by itself, and a week after his oral check-up, it's just now returning to his normal pink skin.They're lucky they're even getting a star, they did a heck of job to our dog's teeth. But NO MORE BANFIELD. Our dog deserves better. Read Less

The girl at the desk, believe her name was Amber was so rude and allowed people that came in after me go in first. None of us had appointments but when I walked up to ask her a question she gave me a look and put a hand up to my face like I was bothering her, from my point of view she looked like she wasn't busy but regardless you do not treat your customers this way. She was lucky I didn't go off on her right there and then! I've come here many times and each time I get the same girl, always rude and I pay good money. Is this how you treat your clients? I know others that come here had said that they get treated the same way and my advice is to talk to your team about it, especially that Amber girl. I understand there can be bad days, but you have to keep smiling and treat your clients good right?Read Less

King Kong, my 130 lb Old English Bulldog tore a skin mass half off the back of his neck. Banfield employees saw that it was a priority situation and took him right in for surgery. I feel the price was fair and lower as compared to other private Vets that I have done business with in the past.Read Less

It was Sunday and my dog wasnt feeling good so I call Banfield Pet Hospital and got a same day appointment with them. I never been there but my experience was a good one. The staffs were very kind and very knowledgeable and help me make the right decision about my dog Sam treatment. They also told me about their wellness plans which save me hundreds of dollar that day for removing foxtail for Sam Ear and hes fine now and back to his old self and I am trying to image why some people have bad thing to say about Banfield Pet Hospital when I had very good experience with the pet hospital and staffs.Read Less

Today (26-Mar-14) my experience with Banfield Pet Hospital, was disappointing: First they have been calling and expecting I will "drop" everything and take my pet to their comprehensive examination, I appreciate their concerns but they made me feel like it is obligatory to do this when they call. I gave them two different times and would have preferred the latter, but they just jumped at the earliest time. The time they gave me was different than the time they registered the appointment. When my wife and son arrived they did not have a clue to why the dog was there. Second they keep asking if I have any concerns, (this is good customer care) when I made reference to an email they had sent out months earlier in regards to a free study they will be doing. They verbally acknowledge the email but then insisted for written (hard) prof of the email. In the end they completed the study, treated my son and wife with rudeness, told them they completed the testing and in less than 20 minutes they sent the dog home. Originally they had recommended for the dog to be there for a period of 2 hours. I do not understand how a two hour observation and study can be completed in 20 minutes. The positive was that I received a phone call telling me that the dog now has "cataracts" and they are suggesting he be treated by a specialist outside of their program. I understood that my pet insurance would have some advantages.... The only experience that seems to repeating is inconsistent from their advertising and the way they follow up treating customers in a way that it makes you think if your money was well invested in their pet coverage. I would like to speak with someone about this.Read Less

Banfield is a joke. They don't listen to the customer and they don't care about pets, only about making money. The vets are under-trained and must get a commission for visits and treatments. They misdiagnosed my dog and when I called and old them about it, they told me that my vet was wrong (he most certainly was not). They wanted me to come in and spend more money instead of checking my dog for what I thought was wrong with her in the first place. Thankfully, my dog is ok (no thanks to Banfield). I should have listened to my parents when they told me not to go there since Banfield did the same thing to them... Moral of the story... They are money hungry and uneducated. You would be better off spending the money to see a real vet. If you are thinking about going to Banfield, just flush $200 down the toilet, you would get the same result!! Read Less