My first encounter with Animal Care Center was 1971 with my miniature dachshund that needed to be put to sleep because of cancer. The office staff and Dr. Barnes were so caring and professional. Now in my senior years I have Pekingese. Dr. Michelle Lee has a loving connection with dogs and animals. I have arrived at the office with my dog shaking as a leaf and when Dr. Lee comes in to the room and touches my dog they become very calm. She has now cared for my dogs as well as my family's dogs. Dr. Lee also has a special way with people. The office staff and technician also are exceptional people. I am so grateful to have Dr. Michelle Lee as my veterinarian and their staff. Thank you Read Less

Dr. Behnke has been our pets Vet for the past 10 years, she has performed a couple of surgeries on my Boxer. She is so very caring and very knowledgeable, Dr. Behnke is also very fair on price, and never over charges. .. She truly loves her job and the pets that she treat. Read Less

Yesterday my daughter and I had to bring our very much loved chihuahua Chocolate in to Vacaville Animal Care Center. She was 12 and a half years old and having health problems. We felt it was time to let her go. This was the first time we had been there so not familiar with the doctors. But the Dr. who saw our pet [wish I could remember her name] told us Chocolate was in heart failure, so we knew for sure it was the best for our pet. The Dr. as well as the staff were all very compassionate. We were allowed to stay with Chocolate during the procedure. The Dr. explained everything to us on what to expect. She whispered a little prayer to her before hand, which I thought was very sweet. When our precious Chocolate passed we were allowed to stay with her for as long as we needed. When we left as I was closing the door I looked back [I know she didnt know I seen her] and saw the Dr. wrap the towel around her and kiss her gently on her head. It was a very hard time for us so Im sorry I cant remember your name.But thank you so much. Read Less

Been going here since 1972 and have received the best care for all my pets Big and small from Toy Poodles to Bull Mastiff's to Rottweiler's to Cats to chihuahuas always, always the best of care. Wouldn't recommend another vet anywhere. Read Less

Money-hungry, obnoxious, unprofessional, and borderline incompetent. This visit was displeasing from start to finish. The environment itself wasn't even pet-friendly in the slightest. It honestly felt SHADY- as if a group of con artists found a cheap unit for rent, put on some scrubs, and called themselves a "care center" for money. I understand after research that this is not the case, but I wouldn't be surprised to discover one day that the place is a complete front. When you go into a place of business regarding animal well-being, you expect sensitive, caring, empathetic individuals to make up the staff. These people, however, should highly reconsider their career choice. Working with animals is a special job that requires passion; your focus should be on the animal and on the client, that's your JOB. That's the reason you get paid in the first place. If you are going to set up your business in such an aggressive way regarding client payment, at the very least put on a better show and EARN your money- perhaps act with care and consideration, as though you want us to be there. Just because you force your clients to sign over their money beforehand, does not mean you get to disregard your JOB. Whether you're passionate about animals or not, that's what you (make sure you) get paid for- sorry about it. The staff here treated my dog like an inconvenience, as if I hadn't scheduled an appointment for her to be there. Do not roll your eyes and put me down for showing up ten minutes early to an appointment, especially if (as I anticipated) there is a form that I need to fill out as your client before the appointment anyway. Do not yell personal information across the room at me when there are other clients in your lobby. The front desk employees weren't even receptive. I spent most the time there talking in circles with the employees. Here's a great tip when dealing with clients: Listen. When my dog was done with her appointment, I went to the front desk to pay and get out of everyone's way. Unfortunately for my dog, who was obviously feeling a bit sensitive, we got to stand around and wait for another five minutes for anyone to come to the desk to check us out. Not because there was some kind of emergency or anything, but because there was a cuter dog in the building. Surprising for a place so focused on payment to make you wait, but like I said- you sign over your money at the beginning and then the staff acts however they want. Once someone did come to the desk, she was literally SCREAMING in my face trying to speak with the client sitting in the lobby, completely ignoring me and ignoring my dog's extra sensitivity. The only time she paid me any attention other than to tell me my bill total- she referred to my dog as a "he". Like how much further can you get from paying ANY attention to your client?? You just said her name. Her information is right in front of you. As if you guys didn't already look bad, that was the icing on the cake. Not a single person acknowleged us on our way out. The reason I'm even giving two stars is because my dog was thankfully un-phased by her shots, which indicates they weren't harmful toward her behind closed doors. I appreciate that. The irony is that I paid for a year-long membership for this one visit, because we are never going back there... It's almost comical that they'd even expect people to want a year-long membership. $80 extra dollars from my pocket for me to learn my lesson and be able to write this review to hopefully help others in the future. Read Less

Money-hungry, obnoxious, unprofessional, and borderline incompetent. This visit was displeasing from start to finish. The environment itself wasn't even pet-friendly in the slightest. It honestly felt SHADY- as if a group of con artists found a cheap unit for rent, put on some scrubs, and called themselves a "care center" for money. I understand after research that this is not the case, but I wouldn't be surprised to discover one day that the place is a complete front. When you go into a place of business regarding animal well-being, you expect sensitive, caring, empathetic individuals to make up the staff. These people, however, should highly reconsider their career choice. Working with animals is a special job that requires passion; your focus should be on the animal and on the client, that's your JOB. That's the reason you get paid in the first place. If you are going to set up your business in such an aggressive way regarding client payment, at the very least put on a better show and EARN your money- perhaps act with care and consideration, as though you want us to be there. Just because you force your clients to sign over their money beforehand, does not mean you get to disregard your JOB. Whether you're passionate about animals or not, that's what you (make sure you) get paid for- sorry about it. The staff here treated my dog like an inconvenience, as if I hadn't scheduled an appointment for her to be there. Do not roll your eyes and put me down for showing up ten minutes early to an appointment, especially if (as I anticipated) there is a form that I need to fill out as your client before the appointment anyway. Do not yell personal information across the room at me when there are other clients in your lobby. The front desk employees weren't even receptive. I spent most the time there talking in circles with the employees. Here's a great tip when dealing with clients: Listen. When my dog was done with her appointment, I went to the front desk to pay and get out of everyone's way. Unfortunately for my dog, who was obviously feeling a bit sensitive, we got to stand around and wait for another five minutes for anyone to come to the desk to check us out. Not because there was some kind of emergency or anything, but because there was a cuter dog in the building. Surprising for a place so focused on payment to make you wait, but like I said- you sign over your money at the beginning and then the staff acts however they want. Once someone did come to the desk, she was literally SCREAMING in my face trying to speak with the client sitting in the lobby, completely ignoring me and ignoring my dog's extra sensitivity. The only time she paid me any attention other than to tell me my bill total- she referred to my dog as a "he". Like how much further can you get from paying ANY attention to your client?? You just said her name. Her information is right in front of you. As if you guys didn't already look bad, that was the icing on the cake. Not a single person acknowleged us on our way out. The reason I'm even giving two stars is because my dog was thankfully un-phased by her shots, which indicates they weren't harmful toward her behind closed doors. I appreciate that. The irony is that I paid for a year-long membership for this one visit, because we are never going back there... It's almost comical that they'd even expect people to want a year-long membership. $80 extra dollars from my pocket for me to learn my lesson and be able to write this review to hopefully help others in the future. Read Less

I took our family dog here for the first time a couple weeks ago. Due to health reasons, he had to be put down. I could not have taken him to a better veterinary clinic. The doctor was very compassionate, kind, and helpful. She explained everything that would happen during the process and did all she could to make sure our dog was comfortable and relaxed. The assistants and receptionists were also very comforting. The cost was extremely reasonable. To top it all off, my family received a sympathy card in the mail today signed by the whole office. I truly appreciate the care my pet and I received from this clinic and we will be coming here again with our future pets. Thank you Read Less

I moved to Vacaville in 1977 and Animal Care Center are the only People I've let care for my small furry loved ones. They've been great, family! ( I'd give them 5* but nothing, noone is perfect, although they come close) Read Less

Follow up and rerated from 2 to 5. Received phone call from Manager with concerns over not being happy. Today, Vet clarified and answered hubby's questions regarding doggie's teeth. Now we know what to do in order to move forward with our dog's dental concerns & care. Also reviewed vet's pamphlets of information for proper care of dog teeth and wellness dog insurance. Thanks, we appreciate this.Read Less

We love, love, love the care our animals have received. A referral from a friend introduced us to you....and the compassion and professionalism that we saw when Dr. Thompson told us our guinea pig was terminally ill made a sad situation bearable. At that time, we decided that when we got a dog, this would be the vet center. Thanks to Dr. Behnke, our senior beagle (we got her late in her life) gets excellent care in a wonderful family-like facility. It is so wonderful to find such a loving environment with people who love our animals and understand our love for them. Read Less

We have been taking our dogs and cats to Dr. Barnes for over 10 years. Northing but the best care and advice. Even a few times, when the visit wasn't needed, he waved the fee. The staff is fantastic. Dr. Barnes only works a few days a week, but when we need to see him, he makes time for us, and then calls us to make sure that Lola, Stomy, Ozzie and Harry are doing fine.Read Less