Never Ever Again!!! Front desk extremely rude, condescending,and unprofessional. Brought two Cats in at the same time with separate illnesses. Had a very poor overall experience. Was recommended to do... Read More
Never Ever Again!!! Front desk extremely rude, condescending,and unprofessional. Brought two Cats in at the same time with separate illnesses. Had a very poor overall experience. Was recommended to do a procedure (ultrasound for fluid extraction)and was told if she was unable to extract any fluid to confirm her diagnosis,then I would not be charged for that portion, as that would mean I had to go to VSH emergency room. An hour after the ultrasound I kept asking for my cat back as I had to get him up to VSH emergency hospital before 5p if I was going to be able to get a ultrasound done, otherwise I would have to wait till the next day and it was an emergency and needed to be done that day.The front desk seemed extremely Un concerned and continued to make excuses why I could not get him, The doctor was busy, the doctor didn't fill out his paperwork yet, the dr needed to call vsh, she had another appt. etc,.I kept asking if I could pay ahead of time to expedite the check out,even for the one cat I had already checked out and brought back home, they refused. Finally at 4:45p, I got very upset and said give me my cat now this could be a life and death emergency and I need to get him to the ER hospital,they then finally reluctantly released him and Took their time to charge me out, $800 and of course I was still charged for the procedure I was told I would not be charged for, ugh! Days later I called two separate times asking for my individual receipts for insurance purposes, and because they lumped both cats on one page with A euthanasia report of another animal on the back of my receipt which was an extremely poor way to recycle,Front desk said she would send it within the hour. Which never happened. When I called back again to ask if she had a chance to send it, she snapped at me and said she would when she had time. Which was obviously never. Read Less