Valley Animal Hospital

This place is a complete rip-off. The X-ray equipment used on my cat could not even capture the image. And even though the vet admitted that their machines we're old as the reason why the image was not captured, I was still charged $250. Not to mention they suggested several other tests be ran on my cat that would have been even more expensive and very painful for her. Dr. Renia in Hollywood Worked out to be the best veterinarian I have ever been to. We were able to find out what was wrong with my cat she has mild asthma. Read Less

Beware, they killed my dog and only care to drain your pocket. If your pet is important to you, Make yourself a favor and don't go there. I was dumb and fool not to read their review and now my dog is gone. A simple care ended up all night bleeding. I'm so sad that I went there. How the hell this place is still operating? The gov has the answer. I already submitted a claim to the California board and hopefully they will shots down this so called hospital. Read Less

This place took my money and ruined my dogs teeth. They removed the wrong tooth that had an abses, and because of that it never went away! When I went back to them they denied that there was anything wrong ( my dog is white and fluffy and he clearly​ had a black scab on his face) The x-rays that they took before surgery, were somehow non existent now. It was all mess. And I was not going to pay for anything else. I went to another hospital instead. My dog is now healthy, with a few missing teeth but at least he's alive. Read Less

If I could give this place 0 stars I would. The assistants are OKAY but there's a female Asian dr who is rude, the way she was treating us and our dog I thought we were in boot camp for a minute. Very unprofessional. Also, the facility isn't the cleanest. Read Less

If I can give 0 stars I would. I was on my way to put my dog down to this location. I was extremely sad because my dog was in a lot of Pain they tried to take him out of his bed to weigh him. I grabbed my dog we took him to a room where a lady with high heels and a short dress walked up I didn't know who she was because she looked very unprofessional only to find out that she was the vet. She was asking stupid questions that were irrelevant to why I was there. The vet wanted me to put a muzzle on my dog I asked her why she said I need to examine him!. I was in shock what are u going to examine exactly ? My dog is dying. Please people don't take your dog here.I don't even think these people are real vets. I had not only a sad experience because of my dog that was going to be put down but also this place gave me a horrible experience. I thank god I took my dog and left that horrible place I couldn't leave him in the hands of a unprofessional people. People please love your pets and take them somewhere where they know what they are doing. I am so happy I took my dog and left I would not have been at peace. Read Less

If I could give this place 0 stars I would. My family and I went in today because our dog was extremely sick having seizures and throwing up and not being responsive to us. Our dog is like a member of our family. When we walked in the man at the front desk WAS THE RUDEST SOB I have ever encountered. He had the most horrible attitude!! No compassion no sympathy NOTHING! If you don't like your job then find a new one! Don't make our already situation WORST! I hope you get fired one day because of your attitude. NEVER EVER EVER going back. Read Less

I have been coming to Valley Animal hospital for years, Yes I remember the old veterinarian as well, he was a wonderful caring man. However, I recently took my dog in for an exam and met Dr. Sue - who is equally amazing! Dr. Sue loves animals and is very enthusiastic about their care. She was patient during our exam and took the time to explain to me all of my options. After test results came in the next day, a SUNDAY, Dr. Sue still called me to follow up and review the test results and care options with me. I was so thankful to her for the follow up and for the peace of mind with my dog. I have never had any issue here at Valley Animal Hospital. I have boarded my dog here and taken her here for care all at very affordable rates. This is my experience! All the best. Read Less

Doctor Katila has ALWAYS been an angel to my fur babies. I love how she's aware of so many different illnesses an animal can have and she also knows how to take care of them. She saved my kitty 6 years ago, and I will continue to go to her. I will follow her wherever she goes for the best care for my babies. We also like the nurses there. This one really kind nurse was very nice to my puppy and my sick kitty. I believe his name was Horatio? He carried my kitty to the car on his way out even though he didn't have to, and he answered all questions and taught me how to take care of my kitty at home. Thank you!!! Read Less

My fur baby has been a patient here for almost 2 years.  I understand why some reviews either are happy or very upset.  Yes it is not the most fancy animal hospital, and yes the front office gentleman could possibly smile a bit more.  But whenever I've had a sick baby (bee sting, really bad tooth ache, a piece of toy stuck in the side of his mouth, and really bad cold), I call, they get me in same day, and go over cost before getting started on any procedure.  When my fur baby had the tooth infection, because of the bad reviews, I did take him to another animal hospital in Studio City, and they quoted me $1500 (that included blood work, x-ray, sedation, antibiotic, full mouth teeth cleaning, and extraction of the tooth in question) Valley Animal quote my under $600.  The doctor's are very nice, and I personally feel like they do care about him when I bring him in.  And I've never had to bring him in twice for the same problem.  Maybe this isn't the place for you if you are looking for grooming or kennels services, but for affordable medical care I do recommend. Read Less

$170 to neuter [a feral cat] (they "must" give it all of its vaccines, as well)yeah thanx for helping out valley stinking animal hospital!too expensive - (hubby didn't research) price should be $50-100!!!never again Read Less

Don't let the old decor and paint fool you. Not only are the services low-cost compared to places like the Studio City Animal Hospital, the doctors (at least the woman I dealt with) were warm and informative and patient. Don't waste money on hospitals on Ventura Blvd. Make the drive here. Read Less

I took a new pet that I adopted to this clinic on two different occassions and was very disappointed in the treatment that I received from two different Doctors there. The staff was pleasant but the Doctors were very rude. With their attitude and lack of people skills they should consider going into computers or animation drawings where they don't have to come in contact with humans. Read Less

This place is a ripoff they charge so much money for grooming adding all kinds of charges just to make money. They dont Take care of pets! A few times my cat came home with cuts!  Now their new police on what the pet needs for grooming are crap just to make money! Read some of the comments here all true! Read Less

Excelente lugar...lo visite ayer uno de mis puppy esta un poco mal ...el trato fue excelente las instalaciones limpias..visite dos clinicas antes de ir al valley animal hospital ...pero no me convencieron... Read Less

This place does not deserve a star!I called in asking for prices for a check up on my dog.They refuse to give me a price. They just asked "when do you want to come in?" So I made an appointment .The veterinarian that helped me was soo nice and sweet. However, the office manager (Richard) he's a rude person! I told him I was never advised about the prices although I had asked over the phone. His response was "well you took the appointment right?" And you came!  Ummm excuse me? thats no way to speak to someone that brings their pets here. If it wasn't for us that bring our pets here your wouldn't have a job or have a way to pay your bills. He's soo rude. You can tell he doesn't have a heart or passion for animals! You're at the wrong job buddy! Ever since he became manager this place has gone down his! The prev manager was sooo nice and he's had a heart for animals. IF YOU LOVE YOUR PETS DON'T BRING THEM HERE PLEASE! Avoid this clinic and the MANAGER RICHARD! Read Less

So maybe it's not the fanciest looking animal hospital, but they took good care of my 9 year old dog who had a ruptured cruciate ligament and needed surgery.  The staff from reception to the back were kind and patient.  Most importantly, they have Dr. Perry who has taken care of many of my pets throughout the years.  She has a no nonsense approach and tells you exactly what is needed.  I'd follow her just about anywhere for my pets. Read Less

DO NOT TAKE YOU PETS HERE !! I took my dog two days ago  for and eye infection and lack of appetite. Now that I look back at it the Vet. Did not take her temperature. I explained to her  all of my dogs symptoms and all she gave her was eye drops and said she had an eye infection that's all. The following night my dog wasn't doing any better so I decided to take her to a different Pet hospital. She died minutes before we arrived. Please don't take your pets here I know my dog could've been saved. Read Less

Let me start from beginning. I have three pets: two cats and one dog (puppy) and all of my lovely pets are registered with Valley Animal Hospital. I cannot be happier that this amazing hospital and lovely friendly doctors located close by my house. I can always come and leave my cats for boarding without any appointment and they will be treated as needed. All the shorts are always made on time by reminders of great workers in this hospital. I don't need to look for another place to go, I found it! And thank you for treating me beloved as they deserved. Read Less

The only thing good about this place is Richard at the front desk. Dr. Perry is very condescending and cold. They don't provide overnight care so if your dog needs surgery NEVER take them here. You will have to transfer to an emergency hospital that is only open from 6pm to 8 am and then you have to pick your pet back up and transfer them again. Ridiculous! Also, Dr. Perry was not at all good with my little chihuahua. NO BEDSIDE MANNER. I will not be back! Read Less

Best place for a REAL handling...they really LISTEN to you and do their job Researching and knowing what to do to handle the situation at hand and even though I drive Miles to get to them I cannot switch EVER AGAIN to another! My Pits are so happy and when they hurt they always get fixed with the proper handling ...been bringing my dogs here since 1998! And I just love the way they treat my animals ALWAYS! Read Less

I was referred here by a good friend who was really satisfied with the care they gave her doggie.  My dogs are my fur babies but I am unable to afford the care they needed elsewhere.I brought in my little sweet chihuahua, who's teeth are in desperate need of care. The vet was professional and thorough. He asked questions my other vet didn't ask. He treated her kindly. The place is clean and organized. The staff was kind and helpful. I will be bringing all my dogs here from now on.I really appreciate them not gouging me financially as well. I feel really good knowing I can afford care for all three of my dogs. Read Less

DO NOT GO HERE!!!!! This place is horrible, I brought my dog in for an exam, The vet performed a rectal exam which caused my dog to stop walking properly in his back legs wasn't able to go to the restroom anymore and cried nonstop. I'm telling you the reader, before I took my dog in, my dog could walk properly and use the restroom fine their was nothing wrong with him except he was constipated. I went back to demand they treat what they caused to my dog on May 29, 2016 The owner said he would only treat him if I payed. I said no why would I pay for something you caused, and I got into a huge argument with the owner of the place. Well the owner didn't care. I'm writing this because my dog had a seizure it had trouble breathing and it passed away on May 30, 2016. If you love your pets take them somewhere else where they do care about your pet and its customers because this place does not. I plan on suing this place for malpractice I've already contacted an attorney because my dog deserved more than this. Read Less

I'm so disappointed to see the reviews on here! Luckily I've had a great experiences at this hospital. Not only did they stay late for my family when we brought in our puppy that had recently died, but Dr. Lucero told us what had happened to her (heart attack because she was under developed) when he was on his way home and hadn't planned on staying.When our dog during September stopped walking they were so kind and affectionate. Omar is one of the techs and he actually came in during one of our visits to talk to us and see how our dog was.They tried everything they could to help us out and get our dog to walk (even accupuncture!) . Omar and Dr. Lucero were there when we put him down.Now we bring in our other dog because of her constant ear infections. I know all of the staff by name and they remember mine, my family and even our last dog.Yes their waiting times aren't the best. But they truly care about the animals and try their best to make them comfortable. The doctors are very informative and the receptionists are really nice.I wouldn't take my animals any other place! Read Less

Doctor had to look into my dogs mouth for just 1 minute and tell me if i should be worried after teeth extraction that was payed already month ago. I left the hospital after being there for 1 hour waiting and and waiting in that room.Read Less

This place is the worse place to take your pets. If you love your pets take them elsewhere. The person in charge I believe his name is Omar could care less about your pet or for your family. NO compassion and poor customer service. Which explains why his own staff talks Bad about him. Dr. Hubbard practiced medicine here for many years but has passed away. This new owner treats customers poorly I could only imagine how he treats ill voiceless pets.  Furthermore, I took my pet in on a Sunday paid the extra fees for his diagnosis and xrays, which i didn't mind . Took him in for a follow up less than 48 hours as instructed and was charged again, when I was told multiple times there was No Charge. When questioning the fees,His reply was because "You exceeded 24 hours for a follow up"   Not once was I told withing 24hrs.  Also you pay for xrays but you may not keep them. Maybe he should take the time to properly train his staff how to explain fees  to paying clients.  The place smells rancid and is very dirty.There was a Doctor there by the name of Dr. Conception that was caring and pleasant but from what I hear she works at a different location now.My pets are family to me I will never take them there ever again. There is many options close by. Read Less

If your pet is like your kid don't take them here.....This place will kill your pet like they killed my baby :-(She was taken in for a teeth cleaning and was returned to us dead. There was no explanation the only thing that idiot can say was "I'm sorry I don't know what happened". Theres people in that clinic that do side jobs just to make extra cash and for trusting a worker from there that was referred by a friend my baby is dead. They don't care about your pet they only care about making money. The best thing to do is to find a place that cares about the well being of your family member. This place is just dirty and it smells bad!!!Be careful and don't let them take advantage or use their "on the side services".  We've come across other friends that have been working with this guy that comes to peoples houses. You think its convenient but you'll be making the worse mistake of your life.  Trust me there's other places where they will give your pet the care that they deserve. Read Less

If there was 0 stars, I would choose a 0 because this place doesn't even deserve a 1star. I brought my dog in for lack of appetite . After blood work which they requested to be done to make sure my dog is healthy enough for anesthesia , and an apparent full physical exam, the doc told me it was her bad tooth. 30 minutes into the procedure a guy calls me and tells me they found two more teeth. Then again! They call to say they found a 4 th tooth that needs to extracted! ( how do you not notice this during the initial exam ??? And tell me it's only one tooth???) After they pulled 4 teeth out , she was bleeding profusely and had collapse/seizures like episodes for about three day. To make this long story short, After I spoke to the doctor ,  I wasn't satisfied with her answers to my questions and could not believe the lack of knowledge she had in her profession. I took matters into my own hands , found more information online than what she could offer me, ( she couldn't say anything! I was asking questions but she had empty answers!)and took my poor baby to another vet for second opinion right away. I brought blood work from this vet to the new vet ( luckily I was smart enough to ask for a copy of her blood results before I left) and she was appalled to see that my dog was severely anemic and that they misdiagnosed my dog. My dog had a red blood cell count of 21%! That means something is severely wrong with her and they were not allowed to even put her under anesthesia let alone pull 4 teeth out!!! They were suppose to investigate and request additional testing emidiately, wich they did not!After proper testing wich should have been performed by this horrible vet, but wasn't, It turns out my dog had cancer and did not need to have any teeth pulled. Because of this negligent doctor and her lack of knowledge , her poor decisions, this led to my baby dying  prematurely exactly two weeks after they pulled her teeth out. This makes me question.... Did they even check her blood work prier to the procedure? I have a feeling they like to charge you for procedures, examinations, blood work, but obviously they don't even look at it. It's all done for the money! I mean, what kind of Doctor would go ahead and put a dog under anesthesia after reviewing such blood results? Only the doctor that is not fit to be a doctor. Who doesn't give a crap. These were the exact words of the new vet I took her to:"This vet did not cause the cancer, but she sure took the rest of your dogs life away from you and the opportunity for treatment to prolong your dogs life."At this point, I am definitely contacting the California veterinary licensing board to file a complaint and start an investigation on my case and other cases that have happened at this horrific animal hospital. Please contact me if you have any questions or you want to know more details on what happened in my situation. This review is just a summery, There is more to the story. Please contact me if any of you have complains against this veterinary facility so I can document them and forward it to the licensing board. Thank you so much . Please Share to save other animals lives. Avoid this animal hospital with all you've got. Read Less

Love this place. By far the most honest vet ive been to. They saw my dog in a timely manner even though it had to be by appointment. Which was made for only an hour after i arrived. What i most appreciated was that my dog was evaluated before any yalk of money was made. I was given options towards what i would like to do with my dog. Only the services i requested dor where done with no extras. This is my second visit here to the valley animal hospital. The first was more then pleasant as well as my second. For sure if any other medical needs should be neededin the future this is definitely first to come to mind and would gladly and strongly recomend this place to all pet owners. Thank you for ur awesome services.Read Less

When my family and I leave for vacations (averaging 4 days or so), we have my dog board here. Upon seeing the place in which my dog would stay, I was so sad to see that the conditions were/are very poor. The hospital's website states: "On occasion when we go out of town we need a place for our furry family member to stay while we are gone. Your pet can stay in a temperature controlled environment where he/she will be loved and cared for by our staff. He/she will stay in a spacious dog run with views of his/her neighbors and talk to the others about their great family and how much they are loved." This is all complete bullshit. They sleep in caged, wired boxes(essentially) on a cold, hard cement floor. I hope that they at least provide them with a blanket considering they are sleeping on bare cement and during the winter time. The dogs in there are miserable; though it is true the dogs will view their "neighbors", it is because they have so little space. I do not buy any of their tempered, cutesy rhetoric. The staff are both nice and lifeless, basically. I cannot speak for their medical services because my pet has only received shots from this place, no surgery or urgent medical treatment. Tl;dr - if you love your pet, please do not board them here. You get what you pay for Read Less

I will never go to any other VET! EVER! VALLEY ANIMAL HOSPITAL IS THE BEST!!!!!! I suspected that my dog did not have heart worm and then I took her to another Vet who verified all the medications my dog was on and I was told this is not a Heart Worm handling but, a Heart Worm prevention. He also told me and if she actually did have heart worm this prevention medicine would not be good for her. He admitted to not ever handling a dog with heart worm and he suggested I find a Vet that has and that I go to them for the next opinion and handling if needed and I picked Valley Animal Hospital which is very far away BUT WHO CARES ANYMORE!!!! I went and they listened and listened and examined all my dogs current medicine and gave an exam and out word experience-they said she looked good ( As I felt too) trim and fit and no coughing and no heavy breathing and then they did their work. XRAYS and all Blood Work and SHE WAS NOT POSITIVE!!! I almost cried with relief and all I can say is, "Run Molly Run"...jump all you want Molly!!! Live an awesome active life!!!!! Thanks so much for all the crew hear they really do believe in LIFE for your pet. Read Less

I called about my kitty that wasn"t eating or drinking and just wasn't acting herself. They had me come right over. Didn't have to wait long. Dr Lieghat(sp) diagnosed and sent us on our way with meds and special food. Kitty was back to her old self within a couple of days. I'm new in the area and didn't know where to go. So glad I found Valley Animal Hospital. Read Less

I brought my cat when he was limping for some injury that was not evident to me. He wouldn't let me touch him, when I brought him here he was handled with such ease he never complained. The dr. gave me specific instructions and meds to help him recover, and he did fully. I also have two dogs and one had to be seen because of an allergic reaction. Not only Dr. Ashkan addressed her symptoms but alerted me on a possible thyroid problem and suggested a course of action for this and some dental problems. Girls in the front office are very professional, nice and bilingual. The costs of services is very fair and affordable. Read Less

I brought my cat when  he was limping for some injury that was not evident to me. He wouldn't  let me touch him, when I brought him here he was handled with such ease he never complained. The dr. gave me specific instructions  and meds to help him recover, and he did fully. I also have two dogs and one had to be seen because of an allergic reaction. Not only Dr. Ashkan addressed her symptoms but alerted me on a possible thyroid problem and suggested  a course of action for this and some dental problems. Girls in the front office are very professional, nice and bilingual.Price for services are fair and affordable Read Less

Very very bad service don't take your pets here. My dog was very sick and I took her here They did nothing for her just gave her a shot didn't even tell me to come back for a follow up or nothing the vet didn't even seem concern about my dogs Health. Same night I had to take her somewhere else because my dog became very ill. Read Less

This Hospital killed dogs... Please do not take your dog and this is not about money is about the pain the cause to good people like us..On Monday we took our dog because he had diarrhea at 9:00 am we left him and come back to check on him at 6:00 pm the doctor recommended to me and my wife to leave our dog overnight because he was getting better so the next morning we called at 8 am to see how he was the Fu#%^* manager said " I don't have time to go and check on them in busy" we wait we called at 9:15 and this F"@&# said " hey your dog died " We are so aggravated by the pain the caused on our lives that I'm going to start sending letters to the Mayor in this city so they can conduct and investigations why this place still running doing this negative acts. I read reviews about this place and I can believe this place still open. Read Less

I have never felt so uncomfortable and discouraged by any doctor that acts his practice based on the better good of this world. I don't need to go into detail besides the fact me and my pet have a major personal discomfort that can not be handled from within. The attitude and emotion given from this practice were. So negative. all I wanted to Do was leave the way they handled my animal was even worse. Read Less

I will never take a pet to Valley Animal Hospital. They have Incompetent people working there. Took my small dog for boarding upon picking him they where suppose to give him a bath. Some how while giving him a bath he was a able to get away and left the premises. Think twice of leaving your pet there Read Less

Best veterinary drs I've delt with. They have been looking after my dogs for 15 yrs now. When my dog passed away in oct. They were amazing in helping us with our grieving process. Nothing but the best! Read Less

Been coming to this vet since I moved to the valley a few years ago. Out of maybe 10 visits (I have two cats), maybe once it's been negative. I like Dr David and I only come there because he really cares for the animals. I don't really bother with the other vets there, unless Dr. David isn't in for the day and I can't reschedule. I do agree with the people here who mentioned the people at the front desk. Chatty cathy's, the lot of them, the only one who seems to have any common sense is George. They need to really stop chattering in Spanish in front of the customers, it comes across as really rude to someone who is not a Spanish speaking person. No offense, but this is customer service and this is still the USA, so speak English, thank you. Check in (always have an appointment) is okay, but paying the bill, that's when the waiting game begins. Usually they are good about bringing the animals out after their fees have been paid, but from time to time there is a mix-up. I did have a negative mix up incident happen once after paying the bill (I almost did not come back because of this incident). Sat there for 20-30 minutes waiting for them to bring out my cat while front desk dealing with other customers. I waited another 10 minutes and I approached the desk and asked for my cat. They asked me what the cat looked like, then I was told they didn't have a cat that matched that description in the back. I do have to say I was stunned. Finally after about 15 minutes of fooling around, they brought her out. The sight of my elderly cat being carried with two hands under each of her front legs and no support to her back legs which were dangling down (the tech carried her in like she was a sack of grain) made me so angry I scooped her up and vamoosed out of there. Didn't come back for six months and I only did that was because my other cat became very ill and I took her there for Dr David to have a look at her. Once Dr David leaves VAH for good I will be looking for another vet clinic and a vet that's closer to my home. It''s a very, very busy place, small waiting room, clinical, no frill looking place. It's considered a low cost vet, so if you want fancy Beverly Hills plush for your pet, this isn't the place for you. Saturdays are very, very busy, so steer clear of Saturday unless you want to sit on a bench for ages. Weekdays aren't so bad, and neither are Sundays. Pros: Dr David, care for the pets. Cons: the front desk staff, organization. Read Less

I always go there no problems so far! All of you people who are complaining are cheap, you say you love your animals so much but don't want to pay for their well being. Of course, if the animal is very sick not even if you take them to best hospital they are not going to be able to save them. Just remember that when you die your family still will have to pay for your hospital even if you pass away because the service was done. Read Less