Animal Emergency Clinic

I was really worried about bringing my dog here after reading some of these reviews but I had no choice. Well we found the staff to be friendly and kind and the vet was nice to. My dog stayed over night and we collected him in the morning. He is doing well now. He had a massive mini football size lump on his neck that appeared over night and our normal vet couldn't see him. Then it got worse his face was swelling to. He had a massive cyst that was pinching a blood vessel causing his face and mouth to swell. Thankfully the Dr Edward's sorted it out and he's doing fine now. Read Less

Took my boss’ dog in last night because she was in labor and was having some complications. The vet was extremely rude and kept questioning me about why I had the dog? I explained my boss was away on vacation and we weren’t expecting for the dog to go into labor... He was rude and started laughing at the fact that I had the dog with me or I don’t know what was funny to him. Very unprofessional and not helpful with the situation. When you walk into a vet with a dog having complications you want to feel secure and comfort, you won’t get that here. Read Less

Loved this place. After my dog was attacked while out for a walk, every place was closed except this one. Thank god they were open and able to help us because our poor dog was in bad shape. Everyone was really nice, and helped us right away. Our dog went into surgery right away, and we were able to pick him up the next morning. He healed quickly, and they even called to check up on his progress. After just 2 visits, he is back to his old self again. My kids couldn't be happier! Thank you! Read Less

I should have listened to the bad review's and went elsewhere. Money hungry snobs.They take your baby away. I don't know if he even got what I paid for. Heard some tech in the back cussing and saying she forgot something. Hope that other dog is ok. They are unbelievably rude. Never have I been to a vet like this. Never again. The woman at the front just gave me dirty looks. Like where do they find these people? You should have compassion for animals and their owners who are upset and worried about their beloved pet. My boy still isn't better and now after that expense I have to take him to another vet to find out what the heck is wrong with my sweet boy. Read Less

The Animal Emergency Clinic doctor and staff were amazing with our dog, Jessie Belle. Two days before Christmas she had swallowed a sock, or so we thought. We rushed her to the clinic and they gave her meds to help her throw up the sock. She ended up throwing up 3 socks. The staff was nice and talked us through all options. They even let me go back and see my frightened pup. I hope I never have a pet emergency again, but if I do we will definitely go back to the Animal Emergency Clinic. Read Less

My small Pomeranian was acting like she was having a seizure... at 4:30am peeing, vomiting, and foaming at the mouth... waited 1/2 an hour or so before the vet came to see her... but yet they are a 24 hour facility... money is all they cared about... which is fine... I have money... then 3 members of staff (the Vet and two techs) sit in the back... talking and laughing... while my dog is sick and shaking and gasping for air... and we were told, "She is not dying... we did not ask you to come here... and we were finishing up you quote." 50 min to and hour later nothing still had been done. How dare they speak to a pet patients family that way... No sense of urgency!!! In an emergency facility for pets!!! Do not take your pets here!!! They slow unprofessional... acted like we were bothering them... I cried when I drove there I sobed when I left... cause I couldn't leave my dog there... if they were treating and talking to me lile this the pet owner... how would they treat my pet while I was gone. Read Less

I am very thankful that this place was open over Christmas weekend. Unfortunately, while out of town for the holiday, we had an emergency with our dog and sadly he had to be put down. I appreciate the friendliness of the staff during a complete horrible time in our lives. This is the second time we have used their services and whenever we are in the area and have an emergency with our dogs, this is definitely a place I will return to in the future. Thanks to the lady at the front desk who helped get things done as quickly as possible. Also, the card was very much appreciated. Read Less

Took our dog in because we thought he had shallow breathing and choked on something earlier. Female vet came in looking like we woke her up at 0600. The vet never touched my dog and said the 9 month old dog had a seizure and was fine. Now pay us $120 for the visit. Took my dog to another vet when they opened. My dog aspirated and has fluid in his lungs and will need an over night stay. I will never take my dog to this place again. Read Less

Edited update: my mother in laws little buddy didn't make it. Maybe if he'd had veterinary care he would have. Guess we'll never know but she didn't happen to have almost two thousand dollars to pull out of thin air.  Didn't have a chance to patronize this establishment seeing as how they wanted an $1800 payment before they would even LOOK at my mother in laws dog. He was attacked my two larger dogs, yelping and bleeding, and they cared more about their payment than giving care. The receptionist tells my wife "we need this 1800 dollars before we can take him back there and we need to hurry" Classy. If your pet has an emergency, you better have doggy insurance or be ready to cut a check the minute you walk in the door if you choose to go here. If this is your only option, good luck. Read Less

I think I have been to this hospital 3 times over the last few years. I have not had a bad experience. Most recently I took my dog because it looked like she had a foxtail in her paw and, of course, it happened the evening before the July 4th. I got lucky and the emergency hospital was not busy yet. The whole thing took an hour. The vet let me watch everything he was doing which I liked and my dog was more calm with me there. He flushed the wound and gave us some antibiotics. I followed up with my vet a few days later, but her foot is pretty much all healed now with no more problems. Pretty reasonable price for an emergency visit also. Read Less

My fur baby was very important to me in my life. I loved her more than anything. When I reached out for help when there was something seriously wrong with her I got the worst response and information ever. I explain the situation before I came to the hospital. They totally ignored what I said all they cared about was I able to pay the bill. When I got there there was no urgency, no compassion, and professionalism it was just fill out this paper and give me your debit card. The diagnosis was so far from what actually was wrong with my baby. They gave her medication that she should never had been given with her vital signs. My poor little two-year-old baby died before making it back home. Please please whatever you do do not go to this hospital. If I did not go there I believe my baby would still be alive Read Less

My mother in laws dog got attacked by 3 pitbull mix dogs this past Friday night around 11 pm, being the only 24 hour emergency clinic here in apple valley, she rushed her dog over to get treatment. SHE WAS TURNED AWAY! By an emergency clinic and they told her to go to Ontario  (AN HOUR AWAY) her dog was in shock and very bloody, and they couldn't even come outside to check on him because "they had surgeries." I understand you have things scheduled, but you are an emergency clinic and my mothers dog needed care. He is now staying at his regular vets office for multiple days of hospitalization and I strongly believe he needs so much hospitalization because this place couldn't be bothered to help right away which would have greatly helped. DO NOT BRING YOUR PETS HERE, they do NOT care.Edit: her dog passed away today and I highly believe it's because he did not get care sooner because these people would not take him. Read Less

Took my sweet boy yesterday at around 9:30 for an obvious fox tail in the ear. The staff was very kind and did their best to make sure everyone was checked in. The vet wasn't friendly but I wasn't there to make friends. As long as he was kind to my dog and took care of the problem I don't really care how he treats me. $300 later my pup is home and foxtail free! Read Less

ABSOLUTELY HORRIBLE!!!  I took my 7lb puppy in on Saturday, April 15 due to a swollen eye.  I arrived prior to midnight and sat in the exam room for over an hour listening to another animal screaming in pain.  I actually didn't have a problem with the wait (or the screaming) as I understand this is an emergency room and that attending vets are busy with other patients.  What I had a problem with is the female "vet" flying into the room and treating my extremely scared dog roughly.  The "vet" was EXTREMEY unfriendly, she never introduced herself, she didn't give my scared animal a chance to smell or get to know her.  Instead she immediately grabbed him and roughly pried open his affected eye and while interrogating me as to why I brought the dog in.  When I explained that his eye, which I noticed was slightly swollen in the morning, had gotten worse during the day and was now obviously painful to him since he was shying away from anyone touching him on that side of his face and cried when my other dog bumped into him.  The "vet" pronounced that his eye was only slightly swollen but that he had nothing in his eye and needed to be kept for observation since his swollen eye could be a sign of "brain trauma sustained from the hit I witnessed the other dog give him", "his brain is swelling and causing the eye to swell and the pain". I again tried to explain his eye was already slightly swollen in the morning, the other dog (same size and breed of my injured one) did not attack him, he cried when her wiggling butt brushed against him as I was greeting them which let me know he was in pain and that's why I brought him to the ER instead of waiting for two days to take him to his regular vet on Monday.  The "vet" became even more unfriendly and AGAIN very roughly pried open his eye and stated "well there's nothing in it maybe it's allergies", she recommended allergy and pain medication. Although she didn't even bother with even the most basic exam much less spend even two minutes looking at him, I agreed to the recommendations so I could at least offer my animal some relief until we could get to another clinic.  About ten minutes after the "vet" leaves, another employee comes in and presents me with a bill for OVER $450.  I stated the "vet" had recommended allergy and pain meds and asked which of the charges were for that.  The employee was very nice and did try to explain what each of the charges were for but her explanations were completely contradicting what the "vet" had just said.  I became angry and requested a bill for the office charge, gave the employee cash for the visit and left the room to wait at the reception desk for my change and a receipt.  The employee and "vet" obviously didn't realize I was still in the building and could overhear them because the "vet" went on a very in-depth and extremely unflattering tangent about me personally as well as my obvious over reaction.  I listened to her rant for about five minutes before the she thought to ask "so she just left?" to which I replied "No, I've been standing out here listening to you talk shit about me."  It suddenly became very quiet and the employee soon reappeared with my change and the requested receipt.  I asked for the original bill I was presented with but they "didn't save it because treatment was declined".  I ended up driving for almost two hours to take the dog to another treatment facility.  Turns out, HE HAD THE TIP OF A FOXTAIL IN HIS EYE.  Total amount of the second vet visit INCLUDING removal, pain meds and eye drops... slightly over $150.  No special dye, observations or any of the other many procedures the Animal Emergency Clinic "vet" tried to bill me for were necessary.  The only thing that was needed for the problem to be spotted was for someone to take a little bit of time and care.  Whoever this female "vet" is... You are a horrible person, with an absolutely despicable personality and abysmal bedside manner.  You have zero compassion or morals and appear to be interested only in how much money you can scam off of people.  I sincerely hope karma bites you on the ass.  To the rest of the vets and staff of the Animal Emergency Clinic, I hope you get rid of this horrible person soon.  You get really good reviews, the majority of the negative reviews you garner seem to be related with the female "vet", you only have one on staff... Anyone else see a problem here? Read Less

I have had to take my dogs here on two occasions, most recently my newly adopted pup came down with parvo. The staff was very kind and loving and professional offering multiple treatment options. They are very knowledgeable respectable as well. Thank you. Read Less

I took my dog in to get a horsetail removed from her ear. I observed the staff taking care of a couple and their 18 year old cat. Very sympathetic staff. However, the doctor who treats your dog dictates how much $ you spend. The first doctor provided an excellent care plan for my dog which was approximately $750. I waited until the doctors changed the next day and the next doctor provided a care plan that was $275. Read Less

We've been here twice for our female chihuahua, and each time was a positive experience. They didn't make a fuss when she nervously puddled on the floor, just said it was fine and cleaned it right up. The doctor was competent as well, and explained everything in a clear, concise manner. Read Less

I had to take my German Shepherd in because he got hit with the bat in the face and the staff was so welcoming and nice. The Dr. was amazing. He examined my boy Chief and assured me that he will be okay and calmed me down. He didn't try to do extra services that I didn't need like all the other vet clinics do. I highly recommend Animal Emergeny Clinic over any other Vet Clinic up here in the high desert. Me and Chief want to thank you so very much.Read Less

I had to take my German Shepherd in because he got hit with the bat in the face and the staff was so welcoming and nice.  The Dr. was amazing. He examined my boy Chief and assured me that he will be okay and calmed me down. He didn't try to do extra services that I didn't need like all the other vet clinics do. I highly recommend Animal Emergeny Clinic over any other Vet Clinic up here in the high desert. Me and Chief want to thank you so very much. Read Less

Our pup Nikki loves to go see the folks at this office! She's been a patient of Dr Edwards for 12 years. They are so kind and gentle and caring about what is best for the pet. We wouldn't think about going anywhere else. Read Less

Thank you to Sherry and Dr. for being so tender and kind to our dog Saki. You were just so wonderful, caring understanding during this difficult time of grief as we had to put her down. I would highly recommend this vet hospital as we were in an emergency situation at 1am and they were there to help with professionalism and compassion. Thank you Animal Emergency Clinic. You made feel safe when we were saying goodbye to our family member. God Bless you all, Jesse and Bernadette LeeRead Less

Was in there on March 16/17th we went in thinking my cats were poisoned. She and him ended up having a chemical burn on their tongues.   Their staff is incredible! We were helped by Nurse Stephanie who was funny and very supportive! She took time to show she cared! The Doctor was also super helpful. Not once We did we feel pressured.Prices are very reasonable! So glad we found them! Place was clean very nice and the staff very professional! Read Less

Bullitt (Great Dane) was showing pretty good signs of the stomach flipping problem. We saw Dr. Henderson, after examination, she didn't believe he had a major problem but gave us a couple of options. One of the options was to take him home and monitor his health, if his condition worsened we could simply bring him back in (and not get charged another $64 examination fee). It felt good not being taken advantage of. Read Less

We took my dog to fix a dislocated hip. We paid the 600 + dollars and she stayed overnight. The next morning when we picked her up we noticed that she had no sling on her leg. The doctor says that the slings don't work so he didnt put one on. Doing some research other places say that the dogs need a sling to let the legs heal. Regardless we took the doctors word for it. The next day my dogs hip got dislocated again and we took her back. He then said that there was no point in fixing it because it would keep falling out and Sergey was the only option. Then he told us that if we can't afford the Sergey ( witch we can't) that we need to put our dog to sleep. Could all of this been avoided if my dog had a sling to keep her leg in place? Probably. Now it's Christmas and everyone is having the worst time because we 're scared that we might have to put our dog to sleep by the new year. Read Less

I took my dog Ella here last Friday to get checked because of her skin allergies. The staff did an excellent job at making sure my dog was at ease and that my needs were met. They prescribed some meds for Ella and now her rash is almost gone!! She is no longer a itchy puppy!! Thank you guys!!! Read Less

I had been to this clinic quite a few time's and I have always been treated with kindness ,respect and the best of care for my pet's, I am very grateful to have Dr Cannarella there, he has treated my animal's in the past. Always a good experience, kind and caring and honest, I am very pleased with all the help they have given my animal's Read Less

The staff was very quick to help and access Bear, they were also very compassionate and loving towards animals. Most of all the Dr. Was very patient. Very good staff and clean office. They do a great job!!!! Read Less

Very caring staff! I hope we never need to go to any emergency vet again but if we do this will be our clinic of choice. They are very compassionate and caring for all furry creatures big and small and that means alot Read Less

Had to put my 13 year old dog down on a Sunday and the staff was the best. I was torn apart and they were totally understandable and very respectful. It was a horrible horrible moment but made much easier thanks to the staff at this Hospital. Thank you. Read Less

I've been here twice with two different dogs. Both times they were the most caring and competent staff. They were also very sensitive to our sorrows.  I called twice in the middle of the night and got updates. Expensive yes.  They all are. Read Less

I brought my cat here after being stung in the mouth by a honey bee. The staff was most helpful , professional and polite. The Vet was kind , gentle and calm. My normally very scared and erratic kitty was calm and cool. Once cleared and checked out the staff answered all our questions and concerns. The cost was reasonable  considering it is an Emergency Room. I wish I could give more stars but five is the max. Love this place and will come back here for sure if another emergency come up. Thank you Animal Emergency Clinic. Read Less

All I can say is WOW. Our poor Bun Bun passed away due to seizures.... and boy were the staff understanding since they were getting our business! Calm, kind and understanding.Weeks later my mom called to get our puppy's ashes and no answer. Ok maybe they are busy.... we called the week after. No answer. Came to find out Bun Bun had been sitting on the shelf in their place for 2 weeks! The lady on the phone insisted she left a voicemail. LIAR. I went through my voicemail and my mom went through hers and nothing! Not even a missed call! My mom asked her why couldn't she call a second time and her response was "Sorry, we have other patients."My mom went down there to speak to a manager in person and was met with a rude girl with black framed glasses who insisted there was no one she could speak with and also insisted she was not being rude on the phone. Another lie to cover her butt. Another girl came out and of course defended her friend.The cherry on the cake was when the girl pushed the ashes across the counter and said, "Enjoy your ashes." Are you kidding me????? Obviously these people are not animal lovers and don't think animals are part of the family! How rude, not compassionate and cruel!My mom came home in tears! This place obviously has bad management and doesn't care what their employees say to their customers!You better believe we will be contacting the Better Business Bureau this week!!!!! Read Less

So I Went Here Because I Thought It Would Be The Only Place Open Seeing How It Was Easter Sunday. And I Completely Regret Taking My Baby Girl Here. The Vet Wasn't Professional At All. When He First Came In He Was Rude About The Problems My Dog Was Having. Then He Decided That It Was Important To Do An Ultrasound, I Agreed. Then He Told Me He THINKS It's Kidney Stones And He Would Have To Do An X-ray, I Again Agree, Then He Takes Me Back To Look At The X-ray And Tells Me That Her Tail Is Broken (It's Not) And Then Starts Pointing At Some Area Telling Me He THINKS That They Are The Stones. So I Had Gone To Another Vet To Get A Second Opinion Because This Place Wanted To Just Jump Straight To Surgery. The Other Vet Said They Didn't Have The Equipment To Be Able To Tell. So I Came Back To This Place To Get A Catheter Put In My Dog To Ease Some Of Her Pain. Then He Proceeds To Tell Me That There Is No Stones And That She Has A Mass That Is Cutting Off Her Urethra And That It Needs To Be Removed And That It Possibly Could Be Cancer. So I End Up Going To A Specialist In Ontario And None Of The Things Diagnosed By This Clinic Was Correct. This Place Is A Joke. Never Will I Go Back. Read Less

Our aged dog had spent his last day with us and the compassionate staff at this clinic helped us make the right decision. As with others, our family gives these caring professionals a five star experience. Go nowhere else for your emergency pet needs. Read Less

My dog got bit by a rattle snake. I drove to this location as all vets were closed at 5:00pm. Apparently this hospital doesn't open until 6:00 pm.  I rang the bell. And a lady came out and said we don't open till 6:00.  She said there's no dr here and refused to open the door.   I tried to find out what to do but she walked away.  I called another vet who told me to go to this hospital. I drove back to the location and saw the same lady letting anther person in.  I went back up to the door and it was locked.  I waited at the door but no one came.   I put my dog in the car and drove down the hill.  This place was so unprofessional and offered no help.  And to the lady that did this. SHAME ON YOU ! Read Less

Find somewhere else. I asked them "What happens to my (dead) dog?" Their answer, "D&D Disposal picks the caucuses up and will cremate them." I researched D&D, and I found no crematorium there and I saw a YouTube video of what they do. Just disgusting. Also. when I was having second thoughts about a $3,200 offer to do surgery to remove a mass, the vet staff said, "Well, your dog is suffering, we just can't let him leave" and so I felt like I couldn't leave with my beloved dog. Unfortunate for me I didn't know the rules, because I wanted to find a less expensive vet to get the job done. Ultimately I found one but after the fact. I absolutely regret going to that clinic. They suckRead Less

Had an emergency tonight with Jojo my wonderful girl friends mothers dog. So once again Yelp came through to find us an emergency veterinarian clinic. Staff was amazing and prompt. We went there and got back within an hour. For emergency care at midnight the price was very fair. Read Less

Never again will I take my dog here! I took him one week because he was complaining of pain I figured he had a stomach ache. So I took him first thing Vet tells me is that he needs X-rays and blood work to know what was wrong with him they were charging me over $500 and I told him I didn't have the money for it so I asked if he could give me something for his stomach pain and so the front desk girl comes in and gives him 3 shots on the top of his neck. He woke up fine the next morning. One week later my dog gets sick again but even worse this time he would hunch his back and couldn't walk and would cry every time I touched him & so I decided to take him back and all they told me was that he could've had a muscle spasm/injured disc on the top of his neck and so they gave me pain medication but I decided to take him to another vet and they did X-rays and said he was fine. That the vaccinations they gave him on the neck could've been a factor for which why he was having that pain. So please be careful when you take your pet here. I never post bad reviews but I felt like this was necessary.Read Less

We brought our dog here because our primary vet was closed and he'd got bitten by a snake. $1500 when all he'd needed was antivenon.... they really trap you here. " Let your dog die or pay up", that should be their slogan. Read Less

BEST MOST/CARING ANIMAL CLINIC I HAVE EVER WENT TO.I recently had to put my 18 year old dog down, which was very emotional & hard to do. The staff & Dr. were soooo nice and sympathetic. I've never been to such a caring animal hospital, super affordable, & can not beat the kindness they showed me & my dying fur friend. They even sent me a card after with condolences. LOVE YOU GUYS!!! Read Less

Excellent for emergencies. Good prices (for a vet). Our dogs have survived because of their emergency care, although a couple times we've had to take them to another specialist vet (out of the high desert) for care because it was above their expertise, but that's what happens in human healthcare too so I still give them five stars. Read Less

I had to take my dog today, they are allso very kink and the Vet is great. By the time I left I knew what was wrong with Sandy and have a course of action planned with the regular Vet tommorow at 8 am. I also say how they handeled other pet owners and I wish that all businesses were run with that much care. I wish they had regular hours so that they could become my vet full time, but they are GREAT for emergancys. Thank you for being so kind and careing Read Less